Loehmann-Blasius Chevrolet Inc.

My visit to Blasius was amazing Ryan B*** was a great help and was with me every step of the way including coming in on his day off to make sure everything went smoothlyI didn't feel that they were just trying to sell me a carAsking me what I was looking for was there concern Darrell N*** in finance help me with finding something that I could afford Even with bad creditThanks to Ryan B and Darrell N I was places in a SUV that I love and can afford

Dear Mrs [redacted],
We really dont know how to respond to [redacted]'s response to your office she informed us that she was 100% satisfied wnen she picked up her vehicle. 
Ms [redacted] came to us days after buying her car and said she had an issue with the appearence of her vehicles paint.  Even though this is not covered under any type of warranty Blasius agreed to try and satisfy Ms [redacted]'s concern about the color variation. 
We supplied Ms [redacted] with a rental car at no cost, we did not charge her any money for any repairs or changes in color variation, Blasius even paid Ms [redacted]'s car payment for her. 
We feel terrible that Ms [redacted] is now telling the Revdex.com that she is still upset.  We can not however replace Ms [redacted]s vehicle because she is not happy with the color.
Blasius Chevrolet always goes above and beyond in treating our customers with the respect they deserve. We appreciate every single customer that has ever purchased a vehicle from us or serviced their vehicle in our service department. 
Making our customers satisfied and happy is our #1 mission.
As always Ms [redacted] can conatct me at any time at ###-###-####
[redacted]

Dear Revdex.com,
I have been informed that Ms [redacted]'s vehicle has been repaired and she informed our Manager Stever B[redacted] that she was completly satisified.
Ms [redacted] did have some valid concerns and we tried to address them as best as possible. Blasius supplied Ms...

[redacted] with a rental vehicle at no charge and we even paid her payment on her vehicle.  We are sorry she was inconveinced and we strive for 100% customer satisfaction. We thank her for her patience and understanding.
If you have any questions please contact me at any time.
Sincerely,
[redacted]

Re: Complaint ID # [redacted] against Loehmann-Blasius Chevrolet, Inc.
(Gas Tank Issue submitted 5/21/14 at 6:22pm)
 
Dear [redacted]
(Please see attached*)
 
Please retract my complaint ID # [redacted] against Loehmann-Blasius Chevrolet,...

Inc. (Gas Tank Issue submitted 5/21/14 at 6:22pm).
 
I have been contacted and assured by Loehmann-Blasius Chevrolet that they will replace the incorrect smaller gas tank at no-charge to me by replacing it with the large size gas tank of 55 gallons and replacing the side panel where the filler neck protruded. They have also confirmed that they would provide a replacement rental truck at no charge to me during the time it takes to complete this replacement work.
 
therefore it is my understanding that this issue will be resolved satisfactorily and thus I am retracting complaint ID # [redacted]. Please confirm that it has been canceled. Thank you very much for you assistance with this situation.
 
Sincerely,
[redacted]

We have contacted the customer and believe we have come to a mutual resolution to this issue. The customer appears satisfied and has said he would be retracting his complaint with Revdex.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Review: I special ordered the vehicle with a 55 gallon gas tank. I recieved it with only a 32 gallon gas tank. When I ordered the vehicle I explained to the salesman that I do a lot of driving and need the largest tank possible. He explained to me that I could purchase a larger 52 gallon gas tank, and for an additional $15 dollars extra I could add three gallons to the 52 gallon tank to make it 55 gallons. After driving this vehicle for one day I realized it only had a 32 gallon tank. I called the salesman back he said he remembered talking about a larger tank but not writing anything down. I then recieved a call from the service department, they stated they had made a couple of calls to General Motors to see if switching the tank would effect any of the truck's electronics. Due to liability reasons, nobody from General Motors would confirm if the electronics would work correctly with a different size tank. Therefore, the dealer cannot solve this issue and I must work around this mistake of theirs causing me to stop for gas every other day. As this is a work vehicle, for a business that runs on a strict schedule it is a serious inconvenience.Desired Settlement: I would like them to either change the tank to the larger 55 gallon one that I originally special ordered, or if this is not possible to replace the truck with a truck identical to this one except with the 55 gallon gas tank.

Consumer

Response:

Re: Complaint ID # [redacted] against Loehmann-Blasius Chevrolet, Inc.

(Gas Tank Issue submitted 5/21/14 at 6:22pm)

Dear [redacted]

(Please see attached*)

Please retract my complaint ID # [redacted] against Loehmann-Blasius Chevrolet, Inc. (Gas Tank Issue submitted 5/21/14 at 6:22pm).

I have been contacted and assured by Loehmann-Blasius Chevrolet that they will replace the incorrect smaller gas tank at no-charge to me by replacing it with the large size gas tank of 55 gallons and replacing the side panel where the filler neck protruded. They have also confirmed that they would provide a replacement rental truck at no charge to me during the time it takes to complete this replacement work.

therefore it is my understanding that this issue will be resolved satisfactorily and thus I am retracting complaint ID # [redacted]. Please confirm that it has been canceled. Thank you very much for you assistance with this situation.

Sincerely,

Review: I purchased a 2009 Chevrolet Silverado Ext Cab in September of 2009 from Loehmann [redacted] with a General Motors extended service contract. On April 29th of 2013 I called my local dealer [redacted] for a service appointment for a check engine light being on and I explained to the service advisor that I had an extended service contract through General Motors that I purchased with my vehicle. He looked up the warranty information with my vehicle identification number through VSS and found no warranty on my vehicle. I then called Loehmann [redacted] and asked for the finance department and they were busy at the time so I then asked for service and a service advisor named [redacted] put me on hold and went to the finance department and put me on the phone with [redacted] in the finance department, [redacted] then looked at the original sales invoice and found I had purchased the contract when I purchased the vehicle and he said he would have [redacted] input the information into the computer in the morning. That afternoon I made a call to General Motors to let them no what was going on and I asked if they could make sure this takes place ASAP. [redacted] at General Motors said i'm sorry sir but this takes 48 hours to complete and if I want my car fixed then I would have to pay for it out of pocket and try and get reimbursed after the fact. The next day I get a call from [redacted] at [redacted] saying I just got an Email from General Motors about your problem and advised me not to bring in my car until this is resolved or again I would have to pay out of pocket. So after a couple more calls to [redacted] at General Motors and 48 hours later I still have no service contract.

Product_Or_Service: Service contract

Order_Number: never entered by dea

Account_Number: never entered by dea

Desired Settlement: DesiredSettlementID: Other (requires explanation)

Once my service contract goes into effect I would like it to be from the date they finally resolve it instead of the date I purchased my vehicle. I think it's more then fair considering it's still not resolved as of Thursday May 2nd 2013.

Business

Response:

Business Response /* (1000, 5, 2013/05/06) */

Dear Mrs [redacted]

We investigated [redacted] issue and contacted the Warranty company at once. It does appear that there was a error in the payment processing department.We requested they expidite the correction. As of 5/6/2013 the warranty company represenative advised us that [redacted] warranty is active and in place for any repairs he may need. . We will offer to help Mr [redacted] in our service department any time he needs help. We are sorry for any inconveince it may have cauaed him.

He may call me at any time XXX-XXX-XXXX ext 239 if he has any additional issues.

Thank You '

Darrell

Consumer Response /* (3000, 7, 2013/05/08) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

Dear Sir,

After careful review of your response to my complaint, it is with deep regret I am unable to accept your current settlement offer. A clerical error on your behalf has caused me to be inconvenienced during this, a difficult period in my life. My wife has just given birth to our daughter and is/was in need of a working vehicle. The clerical error put her and by proxy myself under great distress. I was without coverage from the time of purchase until now and I had exhausted my resources with your company as I tried to correct the issue in a fair and equitable manor, but was unable to, forcing me to seek satisfaction with the Revdex.com. It is my firm belief that the service contract date be set to the date of original complaint with regards to this incident, April 29th of 2013. I have had very good experiences in the past with your company and hope to continue doing business not only with your parent company but with your specific dealership for many years to come. I believe the added time should not be of a concern as I am sure we both share the same confidence in your product. It is my hope that you can see the distress I was and am placed under with regards to resolving this issue and am hopeful we can bring this to a quick and fair resolution.

Business Response /* (4000, 9, 2013/05/13) */

Dear Mrs [redacted]

As soon as [redacted] warranty issue was brought to our attention we rectified any issue at once, Mr [redacted] was warrantied the entire time and this was strictly an accounting issue. The information provided to us indicated that all repairs were covered and payed by the warranty company. Mr [redacted] indicated to our staff that he did not incur any additional expenses due to the warranty clerical issue. .

[redacted] Chevrolet always strives for 100% Customer Satifaction.

We cannot however agree to purchase an entirely new Warranty because of the clerical error, that really wouldnt be fair.

If Mr [redacted] incuured any expense because of the clerical error I hope he will contact us at once.

Consumer Response /* (4200, 11, 2013/05/15) */

(The consumer indicated he/she DID NOT accept the response from the business.)

Dear Sir,

I was not warrantied the entire time and my issues have not been rectified. As I stated in my earlier letter I called to make an appointment at [redacted] and they told me I had no extened warranty. Loehmann [redacted] took no action until the Revdex.com was notified of my complaint and at that point Loehmann [redacted] responded to the letter by activating my warranty. My vehicle has yet to be diagnosed or repaired. So how does Loehmann [redacted] know it was a covered repair and paid for by the warranty company already? I would like to be reimbursed the cost of the entire warranty and keep the remaining coverage Loehmann [redacted] finally activated.

Business Response /* (4000, 13, 2013/05/17) */

Dear Mrs [redacted]

We would like to first start out by saying, we are very sorry for the issues Mr [redacted] is having and we apoligize to him. There seems to be a mis-understanding on the facts and it appears someone is giving him incorrect information.

Our documents show Mr [redacted] contacted us on X-XX-XX about an issue he was having with his warranty. We investigated and contacted the warranty company and faxed the requested documentation on 4-30-2013. Mr [redacted] complaint was filed on[redacted]

We did every thing possible to rectify [redacted] issue as soon as it was brought to our attention. We have no idea why his local dealer would not fix his problem.

We accessed the computer records contacted the warranty company today. All contacts indicated that [redacted] is covered under his warranty. This was a billing issue between the dealership and the warranty company only. It had no effect on [redacted] coverage.

The warranty company also indicated that they had no denials of coverage on record.

If [redacted] local dealer will not fix his vehicle under his warranty [redacted]'s Service Dept will gladly step in and help him.

We will supply him with a loaner vehicle at no charge. We will also cover and waive any deductible expense that he may be responsible for under his contract.

He may contact him me personally if he would like our help .

Sincerely,

Review: On Aug 4th 2015 I went to named dealership to buy a 2014 [redacted] SS, the car was advertised as never being hit, "no accidents ", the salesperson rushed the sale, and now I understand why. When I got home and parked the vehicle in the sun I noticed the car was two different colors (red) . I called the dealership and spoke with Steve B[redacted], sales manager, he asked me to bring the car in that Friday. Per the advice of a friend, I brought the car to a dealership closer to me to have it checked out, they pointed out many issues with the car, indicating it was hit. Their advice was to return the vehicle, and stated I have 3 days to return the car, I immediately went to see Steve at Blasius, and he stated I do not have three days to return the car, but he will fix everything that is wrong with the car and he will make sure I am 100% satisfied or he will find another [redacted]. Steve came out to look at the vehicle and agreed that the car was two different colors. I showed Steve a receipt of repairs done to my car that I found in the glove box that the previous owner left in the car. The dealership had my car for three weeks, and when I went to pick it up, it was still two different colors, the rim still damaged, and the fender shield (that was cracked ) was glued together, not replaced as Steve said it would be. There are many other issues that they did not take care of. Again, I was told to leave my car at the dealership and they would once again, "fix" the car. I called the dealership three days in a row, leaving messages with Steve, Pat, and the owner, finally Steve returned my call, I asked where my car was being repaired, and his response was "I'm not sure! " he then stated the car should be ready for me to pick up Thursday or Friday (9/3 or 9/4) I asked of my car will be one color this time, his reply, "it should be" . I am paying $865.00 a month for a car that I can't drive, and I don't even know the location of the vehicle, because they are keeping that information from me. I asked for a print out of the repairs that were done to the car, and I was told they do not have to give that information to me because they were paying for the repairs. I have been lied to, and treated unfairly.Desired Settlement: As promised I want the vehicle repaired and one color, or to be put in another 2014 [redacted] ss(red) that has the same exact features, including low miles (under 13,000)

Business

Response:

Dear Revdex.com,

Review: The service department at Loehmann-Blasius Chevrolet removed a remote starter from my car without permission to do so, or even a call letting me know, while repairing my vehicle from a recall. After calling **, I was told they SHOULD NOT have touched anything without my permission. They also removed the guards under my dashboard and left wires hanging out in the open. In addition to this, my cars ignition, which is WHY it went in to be repaired, will sometimes leave my car started even while in the off position. Not only was the service repair completely unacceptable, but their customer service is equally atrocious. I have called numerous times to get my car back to the condition it was in when I dropped it off. I am frequently ignored and told to leave a message. I have left a total of 3 messages, and was told I'd be called back roughly 4 times. I did not receive one single call back. The manager who I believe is named [redacted], told me he would "look into my problem and call me back tomorrow". Its been a week. I have called them back numerous times to no avail.Desired Settlement: I want my car back in the condition I dropped it off in. I want my guards put back on, and my remote starter put back in and ensured that it is programmed correctly and working. As well as my ignition checked again.

Business

Response:

We have contacted the customer and believe we have come to a mutual resolution to this issue. The customer appears satisfied and has said he would be retracting his complaint with Revdex.com.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,