Loehmann's, Inc.

Richmond Window installed windows, one patio door, one entry door system with sidelights and a storm door for Mrs Thomas on August 17, The majority of her job was financed except a cash balance of $On August we last a message inquiring about the balance with no response
In September she called about the heat coming in through her storm door, which was making her entry door hot to the touch Her entry door is steel, which will get hot in direct sunlight and her home has no shade whatsoever so it's virtually impossible to block the sunlight Her original door was made of wood, which wouldn't have the same issues That was all explained to her, but she wasn't satisfied with that answer We suggested taking out the glass and using a screen insert so the heat wouldn't be trapped in between but she didn't want that option We sent her samples of different glass tintings to choose from after getting recommendations from the manufacturer After a few months of follow up with her, she decided to have us install a grey tint glass insert which would cut down on the transfer of heat from direct sunlightIn February I personally met with her and her two sons to go over the project and I let them know we wouldn't ask for the balance until late Spring after the weather warms up and we'll see how the new glass insert was working Again numerous calls were made with no response until the first week of August when she called me when I was out of office but we did set a service call for 8/and the service technician reiterated everything stated from before, in that she has no shade at all and the sun bakes the front of her house during the day I spoke with her afterwards and suggested once again that a screen insert would help and she said she'll let me know if she wants to do that We been proactive since day one on trying to help Mrs Thomas even though there basically isn't anything we can do if she doesn't create shade on the front of her home We still haven't received payment nor asked for it since February I suggested she install an awning which help greatly Our assertion is that we did everything to satisfy the original agreement and all our products were installed with precision and operating as they should