[redacted] bought the vehicle 6/18/after her previous vehicle was deemed a total loss by the insurance companyAt the time of purchase we offer to all of our customers the possibility to purchase a warranty, but she declined itShe is saying the vehicle was sold to her with no motor oil, its a known fact that an engine with no oil will lock up immediately, not after a couple of days or weeks or months.By 7/28/we received a call from the owner of a private property explaining that the vehicle had been abandoned there for about days, and they were fixing to impound itAt that moment we recovered the vehicle, and tried contacting [redacted] Finally in 8/11/her boyfriend called the office he said he was concerned that he had not seen her for a while, we also contacted the sister, father, and we had no way of contacting herIn 8/15/they came to the office and we told them that when the vehicle was recovered we inspected the condition of the vehicle and noticed the engine was locked upShe mentioned she had taken the vehicle to a mechanic who told her about an oil leak, she declined to repair the vehicle at the momentThis explains the reason why the vehicle failed on her Our business policy is to offer help to our customers in times of need, so even though we are not obligated to finance or repair any vehicles sold as is (without any warranty) we offered the possibility to repair the vehicle for her, we even offered financing options for the repairs, but she declinedUnfortunately we can not be responsible for negligence in her part, by knowingly not taking care of the vehicle when she noticed a problem
We received a notice of cancelationWe contacted the Customers insurance to verify insurance coverageWe use the policy # provided to us per the agreement to provide insuranceWhen we contacted the insurance agent they confirmed
that the policy # we had was canceledThe problem began when the agent didn't take the time to inform us of the policy # changeWe later contacted the agent when we got the correct policy # from the customerWe told the agent that they should have informed us of any changes to the account since we are the lien holder on the policyThe response was that it was not their responsibilityWe tried to inform the customer of the lack of cooperation from her agentShe was not receptive to the matter at this point any moreIn the end it is the responsibility of the client to inform us of any policy changes per the agreement to provide insuranceWe are disappointed for any inconvenience this may have caused
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PRESIDENT
LOFI LLC
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OFFICE # ***
FAX # ***
[redacted] bought the vehicle 6/18/2016 after her previous vehicle was deemed a total loss by the insurance company. At the time of purchase we offer to all of our customers the possibility to purchase a warranty, but she declined it. She is saying the vehicle was sold to her with no motor...
oil, its a known fact that an engine with no oil will lock up immediately, not after a couple of days or weeks or months.By 7/28/2016 we received a call from the owner of a private property explaining that the vehicle had been abandoned there for about 3 days, and they were fixing to impound it. At that moment we recovered the vehicle, and tried contacting [redacted] Finally in 8/11/2016 her boyfriend called the office he said he was concerned that he had not seen her for a while, we also contacted the sister, father, and we had no way of contacting her. In 8/15/2016 they came to the office and we told them that when the vehicle was recovered we inspected the condition of the vehicle and noticed the engine was locked up. She mentioned she had taken the vehicle to a mechanic who told her about an oil leak, she declined to repair the vehicle at the moment. This explains the reason why the vehicle failed on her.
Our business policy is to offer help to our customers in times of need, so even though we are not obligated to finance or repair any vehicles sold as is (without any warranty) we offered the possibility to repair the vehicle for her, we even offered financing options for the repairs, but she declined. Unfortunately we can not be responsible for negligence in her part, by knowingly not taking care of the vehicle when she noticed a problem.
[redacted] bought the vehicle 6/18/after her previous vehicle was deemed a total loss by the insurance companyAt the time of purchase we offer to all of our customers the possibility to purchase a warranty, but she declined itShe is saying the vehicle was sold to her with no motor oil, its a known fact that an engine with no oil will lock up immediately, not after a couple of days or weeks or months.By 7/28/we received a call from the owner of a private property explaining that the vehicle had been abandoned there for about days, and they were fixing to impound itAt that moment we recovered the vehicle, and tried contacting [redacted] Finally in 8/11/her boyfriend called the office he said he was concerned that he had not seen her for a while, we also contacted the sister, father, and we had no way of contacting herIn 8/15/they came to the office and we told them that when the vehicle was recovered we inspected the condition of the vehicle and noticed the engine was locked upShe mentioned she had taken the vehicle to a mechanic who told her about an oil leak, she declined to repair the vehicle at the momentThis explains the reason why the vehicle failed on her Our business policy is to offer help to our customers in times of need, so even though we are not obligated to finance or repair any vehicles sold as is (without any warranty) we offered the possibility to repair the vehicle for her, we even offered financing options for the repairs, but she declinedUnfortunately we can not be responsible for negligence in her part, by knowingly not taking care of the vehicle when she noticed a problem
We received a notice of cancelationWe contacted the Customers insurance to verify insurance coverageWe use the policy # provided to us per the agreement to provide insuranceWhen we contacted the insurance agent they confirmed
that the policy # we had was canceledThe problem began when the agent didn't take the time to inform us of the policy # changeWe later contacted the agent when we got the correct policy # from the customerWe told the agent that they should have informed us of any changes to the account since we are the lien holder on the policyThe response was that it was not their responsibilityWe tried to inform the customer of the lack of cooperation from her agentShe was not receptive to the matter at this point any moreIn the end it is the responsibility of the client to inform us of any policy changes per the agreement to provide insuranceWe are disappointed for any inconvenience this may have caused
*** * ***
PRESIDENT
LOFI LLC
*** *** **
*** *** ** ***
OFFICE # ***
FAX # ***
[redacted] bought the vehicle 6/18/2016 after her previous vehicle was deemed a total loss by the insurance company. At the time of purchase we offer to all of our customers the possibility to purchase a warranty, but she declined it. She is saying the vehicle was sold to her with no motor...
oil, its a known fact that an engine with no oil will lock up immediately, not after a couple of days or weeks or months.By 7/28/2016 we received a call from the owner of a private property explaining that the vehicle had been abandoned there for about 3 days, and they were fixing to impound it. At that moment we recovered the vehicle, and tried contacting [redacted] Finally in 8/11/2016 her boyfriend called the office he said he was concerned that he had not seen her for a while, we also contacted the sister, father, and we had no way of contacting her. In 8/15/2016 they came to the office and we told them that when the vehicle was recovered we inspected the condition of the vehicle and noticed the engine was locked up. She mentioned she had taken the vehicle to a mechanic who told her about an oil leak, she declined to repair the vehicle at the moment. This explains the reason why the vehicle failed on her.
Our business policy is to offer help to our customers in times of need, so even though we are not obligated to finance or repair any vehicles sold as is (without any warranty) we offered the possibility to repair the vehicle for her, we even offered financing options for the repairs, but she declined. Unfortunately we can not be responsible for negligence in her part, by knowingly not taking care of the vehicle when she noticed a problem.