Loftus Adjustment Services, Inc.

Review: My family and I were in an accident involving a [redacted] truck in June 2013. We filed a claim via our insurance carrier, [redacted] to receive reimbursement for all out of pocket expenses as the accident was caused by a tire on the [redacted] truck exploding in front of our vehicle. [redacted] reimbursed us our deductible, then turned the remainder of the receipts over to Loftus Adjustment to process. [redacted] submitted the receipts for reimbursement numerous times on our behalf (via email, fax and certified mail) over the course of several months. On January 2, I received an email from [redacted] at Loftus Adjustment advising me that she was handling the claim for [redacted] she requested copies of the rental car receipts again. I emailed them to her on January 2 and was advised that payment would be processed in 5-7 days. I sent [redacted] an email on 1/16/14 and again on 1/20/14 and 1/21/14 requesting an update, as we had not received payment. [redacted] did not respond. I received a telephone call from [redacted] who advised me that [redacted] was out on a medical leave and that he and [redacted] a supervisor, were working on the reimbursement. [redacted] acknowledged that we were owed the reimbursement and promised to call me with an update on 1/22/14. I sent an email to follow up on 1/22/14 but have not heard back from him.Desired Settlement: I would like my full reimbursement to be sent to me ASAP.

Business

Response:

We are in receipt of your letter dated January 24, 2014.

Please note that this complaint arises out of an accident claim in which Ms. [redacted] vehicle was struck by debris from a tire that came off of a [redacted] Ground contractor‘s vehicle.

Ms. [redacted] submitted the claim for her property damage through her insurance carrier, [redacted] Insurance Company and [redacted] Ground reimbursed to [redacted] the amount they plaid cut on Ms. [redacted] claim as well as her deductible, once subrogation was received.

Subsequently. the [redacted] filed for reimbursement of rental payments they paid and we old reimburse them $209.83 on November 6, 2013. However, the remaining rental invoices had no information the dates of the rentals, We contacted her rental car companies to obtain this information but were unsuccessful in obtaining the contracts. We did advise Mrs. [redacted] of this and she was unable to produce this information, either. We did inform Mrs. [redacted] that we need to confirm the rentals were taken while the vehicle Was under repair before we were able to issue any further payments.

93/55/2614 14:65 18555571479 LUFTUS ADJUSTMENT PAGE 62/82

if you should like to discuss this further please do not hesitate to contact the undersigned at your earliest convenience at [redacted]

Very truly yours

Consumer

Response:

Review: 9896855

I am rejecting this response because:

I spoke with [redacted]r and [redacted] at Loftus and confirmed with both that the rental receipts I submitted were acceptable. In addition, [redacted] informed me that his supervisor Kelly had contacted our repair facility and confirmed the dates of repair matched the receipts I submitted (the conversation with [redacted] took place via telephone on 1/21/14).

I have emails (attached) from [redacted]r confirming that the receipts I submitted (copies of receipts also attached) were acceptable and that payment for the two remaining rental car claims would be forthcoming.

I'm unsure why this has taken so long or why payment continues to be delayed when multiple people from Loftus have promised payment.

Regards,

Business

Response:

We are in receipt of your letter dated April 7, 2014.

Please note that we discussed this matter at length with [redacted] on April 1, 2014 and reiterated our request for the documentation we required to pay her claim. She advised that she did not have any additional documentation to fon/vard to us.

We then reviewed this matter with our customer relations dept and we decided as a customer service to just go ahead and pay [redacted] A check for the full amount in dispute, $378.00, was forwarded to her attention on April 3, 2014.

We are now closing our file. If you would like to discuss this further please do not hesitate to contact the undersigned at [redacted]

Very truly yours

[redacted] PRESIDENT

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,