Log Cabin Homes Ltd

Numerous violations of my contract/ammendment #4 and agreed to resolutions have taken place with Log Cabin Homes Located in Rocky Mount, NC. The contract with Log Cabin Homes , in Rocky Mount, NC was binding and their office has chosen to not deliver the items itemized in the contract. Our contract is a legally binding agreement between I and them to provide the roofing material. Log Cabin Homes has acknowledge their responsibility via numerous phone calls and e-mail correspondence. Every time their office agrees to resolution they do not follow through for the agreed to resolution. I can no longer in good faith trust Log Cabin Homes in Rocky Mount NC..You have violated the terms of our contract. You have accepted our money and failed to deliver the material.You have taken the money from the financial institution [redacted] Bank) and I in the amount of $10,554.40 and $1,536.00 to a total of $12,090.40 as per our Contract and Amendment #4.I had requested they source the material locally to alleviate an escalation of the situation. The would not honor the local sources quote of ($9,752.00) to provide the material or an immediate refund of $12,090.40 provided to I ([redacted] C. [redacted]). the local resources quote was for less than my original payment and was fair and would have stopped damage that is incurring to my build as we speak. We view this as endangering our financial equity in the build as well due to your Log Cabin Homes, offices negligence and failure to meet the contract.I am now incurring exorbitant costs for Sub-Contractor Rescheduling. The original scheduling was based off of our contract and their agreement to provide the contracted/negotiated material.Their actions have lead me to believe their office is openingly and willing attempting to defraud I and the bank by refusing to refund the amount in its entirety or moving forward with the new material vendor as discussed. Also their company is attempting to keep an excessive profit in the amount of $5,000.00; after their offices failure to act has lead to additional costs on my side.The company has tried to deceive me by attempting to provide the incorrect color metal roof, incorrect gauge material, 29 as opposed to the negotiated 26 gauge material and the improper kit itself, which should be a hidden fastener kit with pan head screws for a concealed system.I have communicated with Mr. [redacted] ([redacted]@logcabinhomes.com) and Ms. [redacted] on numerous times via phone and e-mail. The address is: P.O. Drawer 1457 or 513 Keen Street, Rocky Mount, NC XXXXX and their Phone Number is: XXX-XXX-XXXX/Fax: XXX-XXX-XXXX.Payment amounts consists of:$10,554.40 and $1,536.00 to a total of $12,090.40 Complete Payment was made 07/13/15Desired SettlementRequesting a complete refund in the amount of: $10,554.40 and $1,536.00 to a total of $12,090.40. Business Response Consumer Response Although my contract has always been with The Original Log Cabin Homes I agree the situation was resolved in a satisfactorily manner. I chose The Original Log Cabin Homes for their product, Revdex.com rating and price point to material costs. I do not think this (1) situation although serious in manner should not reflect on the entire company or process as a whole.Please close this case and I request it does not impact their rating.Thank you..[redacted] C. Final Consumer Response

Failure to refund full or lesser amount of 10% deposit made on log cabin shell package - it is not a home as implied.My wife and I have been planning / wanting to build a retirement log cabin home near Sevierville, NC; as I'm a 100% Disabled / Retired USAF Veteran and can no longer work.We belong to a buying club called [redacted] Sometime in the last year or two, Original Log Cabin Homes (OLCH) negotiated a deal with [redacted] to advertise and promote OLCH's products to their membership. As we had been looking for a log cabin home for awhile; seeing that[redacted] had an association with OLCH seemed to state that due diligence had been done by[redacted] into the business practices of OLCH and had concluded that they were a business worthy of promoting to their customer base. OLCH has a log cabin structure (nowhere is it near being a home as advertised) called the Alpine Ridge which we both liked.We contacted OLCH in June 2013 about the[redacted] deal. When speaking with the Sales Agent - she said that OLCH was offering a 50% off MSRP deal versus the 35% that[redacted] had negotiated for a log structure. As we had also wanted a garage or as OLCH called it a "Companion" structure of 36' x 24' 2 -story; with an ability to use the 2nd floor for a shop or even an apartment space. The companion structure was not under the 50% deal, but we did get the 35%[redacted] price or so that was how it was communicated to us. We were sent a contract and we signed it and sent in our 10% deposit ($12,185.10) required to send plans or move forward with purchasing the products on a 3 year layaway plan - as we had not found our land at the time. Our Sales Agent was a [redacted] The contract we signed did have some issues we weren''t real happy with; but concluded that since OLCH was being promoted thru[redacted] that we went ahead and signed and made payment. The contract was written specifically by OLCH to make it where on line #9 that the deposit was non-refundalbe if order is cancelled by purchaser and line #20 makes any unresolved controversy or claim be brokered thru arbitration. As we had no idea at the time of cancelling the order or having unresolved issues in the future - we pressed on.It wasn't until about January 2014 and the subsequent purchase of some property that started to bring many discrepancies to light about the "supposed" home we were purchasing. In February 2014, we received an email from our CSR and from Corporate OLCH that indicated home shipping timeframes had been extended from 75-90 days to almost 6 months; so if we finalized all our plans and blueprints in March - we may see our package in September. This to me was a breach of contract by OLCH and I notified my CSR whom never did anything about it other than to constantly ask if we wanted to cancel our order and "lose our deposit by default." I kept telling her no on numerous occasions - we weren't canceling. I then told her we were using an architect to assist in the building and she became very defensive and went into hiding - not answering emails with many questions we had. I finally upchanneled the issue up thru her supervisor (Mr. [redacted]) and then a Mr. [redacted] (Controller) and Mr. [redacted] (VP). They wanted to discuss the issues at hand, but I told them I was seeing my architect in a few days and wanted him in on the conversation, as he had "many" questions about the package we were getting. On March 18, 2014; Mr. [redacted] notified me thru email that Mr. [redacted] (CEO) was going to be on the call as well.We made that call and we spoke with Mr. [redacted] for over 1 hour and my architect was still shaking his head afterwards and asked me, "Do you know what you're getting and I said No." He advised me to try and work out a deal with OLCH and go in a different direction.I emailed with Mr. [redacted] on numerous occasions and got zero answers to my questions or desire to cancel our order and get our deposit back in full or partially.Mr. [redacted] has accused me of slander by stating the facts to[redacted] about my experience.Desired SettlementAs my architect had advised me, I asked OLCH and Mr. [redacted] about getting a partial refund of our deposit and being able to use the plans OLCH provided on the Alpine Ridge for a one time use. Mr. [redacted] never once commented on doing a partial or full refund. His move is to wait me out till another 10% deposit is due in late June 2014 or our contract will be canceled and they are free to keep the $12k. Our only legal means is thru arbitration; which Mr. [redacted] knows is a crap shoot and very expensive on my part to go forward with it. That's why he put in the contract that stipulation versus going to court and not spending a lot of extra money on arbitrator fees and costs.All is want is my money back and to move forward with me building our dream home without all the drama that OLCH is noted for in many complaints to the Revdex.com, NC [redacted] General, and [redacted] reports.Business Response We are in receipt of your email letter in the above reference matter dated 4-25-15.The statement of facts and circumstances presented by Mr. [redacted] contradict the details of his purchase agreement along with our record of the step by step order processing of his purchase of two log building packages.We have extensive communicate records with Mr. [redacted] going over and responding directly to his point by point questions.It is very unfortunate that Mr. [redacted] in his new zeal to cancel his agreement with our company has lodged a barrage of falsehoods against us.Mr. [redacted] even filed a complaint against us with his buying club: [redacted]. However after thorough investigation of this matter by [redacted]; they decided against him.Mr. [redacted] continuously now hammers away about the return of his non-refundable agreement deposit as if the terms & conditions of sale do not exist.The non-refundable deposit clause in the terms & conditions of sale was acknowledged, read and understood by the seal of his signature at the time of transaction.Our terms & conditions of sale are decades old and are consistent with the entire building system industry.Mr. [redacted] has at least five different courses of action provided for in his purchase agreement that would mitigate if not be to his benefit.They are:1. I personally have offered and will continue to offer my services to work with Mr. [redacted] and his architect to perfect delivery of his tow log home packages.2. Change his home design to a more affordable cost.3. Postpone delivery to some unspecified future date.4. Pursue the dispute resolution process as provided for in our agreement.5. Sell or assign his interest in his purchase agreement to a third party, new buyer.If Mr. [redacted] pursues the last course of action, he has the potential to make a profit on the transaction because in part, the price has increased substantially since his purchase date.I am always available to discuss this matter with anyone.[redacted]Consumer Response I'd like to address Mr.[redacted]'s fax response - two weeks after this case was initiated. Maybe he is trying to delay matters, so that our contract will expire at the end of June 2014 or our need to pay an additional 10% down to keep things alive, but I digress.#1. Someobdy needs some zeal to stand up to a narcissitic, micro manager like Mr. [redacted]; who seems to have a lot of time taking care of issues that I presumed he had staff for. His zeal to take over and command every voice that comes against Original Log Cabin Homes (OLCH) shows his inability to let his subordinates do their job; much like his short retirement back in XXXX-XXXX, when he let his cousin [redacted] run the business for a few months. Mr. [redacted]'s claim of falsehoods is totally wrong and he knows it. His use of the word slander and falsehoods, thru a communication with my attorney and the Revdex.com is also false. I can back up what I have said to any and all parties.#2. Mr. [redacted] is correct that I indeed did file a grievance with [redacted], as OLCHHH had entered into a cooperative that [redacted] would be a selling agent for OLCH. As a member of [redacted], it is within my rights to let them know when a company they are selling products for is not conforming to standards and their customer service & products are abysmal. I would think [redacted] would like to know if such actions are occuring. [redacted] "did not" decide against me. They simply did not want to get in the squabble, which is unfortunate; as a fully customer service oriented business named [redacted] did take such action against OLCH 3 years ago - canceling something in the neighborhood of a $29 million deal for [redacted] to sell OLCH " log kits." As in most cases, OLCH did what it does best and blew a mountain of a contract. I think that speak volumes for itself. By the way, this is all out on the Internet and not something I made up.#3. I asked pretty nicely in the beginning for OLCHH to do what would be in their best interest and refund my deposit and we'd part ways and no further action would be taken on my part, as I'd be a happy camper. Mr. [redacted] is correct that OLCHH has a supposedly "ironclad" contract by stating in Line Item #9, that the deposit is not refundable. In many cases, I could understand that stand; but all OLCH has given or done for me to date is provide one set of prelim plans and every once in a great while we get a phone call or email from a Customer Service Rep (CSR). They have not gone out and purchased my logs; as I had not even set a build date with them. When we entered the contract, we signed on the dotted line in agreement and we had no reason to not go forward with our purchase from OLCH until OLCHHH changed the "Delivery Schedule" back in February 2014 from what we signed in the agreement of 75-90 days after final plans submitted and verified.Here is the email from my CSR - [redacted] on February 25, 2014:Hello, I am touching base with you today in an effort to stay on top of when you are wanting take delivery of your log home. If your current plans have you building in 2015 or later, we still have a great deal of time to plan your log home dream. If you are interested in taking delivery this year, we need to start making a delivery time table for you to help ensure everything stays on track and we can deliver your log home as planned. To give you a rough idea, if you want to deliver this fall, we need to get your approved prelims and milling payment in as soon as possible so that we can start on your finals, get them to you for approval and lastly, move onto the take off and production of your log home. I have included an estimated time below on when items are needed based on an estimated delivery month.A key thing to check on right now is whether you will need engineered prints or any particular materials. No matter if you are 6 months or 2 years year, this is something that needs to be checked on now and again a few months prior to delivery. Sometimes codes change where this may be needed. You can contact your local building or permitting office in your county to be sure. When you call, just let them know you are building a log home with a traditional roof system (rafters). From there, you can find out if there are any requirements that may pertain to construction. (This is no reason to get concerned or worried, it does apply to all types of construction, not just log homes)At any time, should you have any questions, please feel free to call or email me anytime. Thanks, [redacted]APP. PRELIMS TENT. DELIVERY& MILLING DUE MONTHJANUARY JULYFEBRUARY AUGUSTMARCH SEPTEMBERAPRIL OCTOBERMAY NOVEMBERJUNE DECEMBERJULY JANUARYAUGUST FEBRUARYSEPTEMBER MARCHOCTOBER APRILNOVEMBER MAYDECEMBER JUNEMy reply:From: [redacted] L. [redacted] mailto:[redacted]@msn.com Sent: Tuesday, February 25, XXXX XX:XX AMTo: [redacted]Subject: RE: Delivery ProjectionImportance: High[redacted] A bit confused on the schedule, as per our terms and agreement we are supposed to receive after final plans made and confirmed that we were then in a 75 day window to have logs ready for delivery. Now you're telling me it's over 6 months. I think that is a breaking of our contract and expectation for delivery upon plans final submission. Please verify and explain, as I was planning to try and finalize plans completion hopefully in March 2014 and have the home ready for delivery in June / July 2014 timeframe; but now it's a full 2 months after that per your schedule.Mr. [redacted] in his fax lists 5 courses of action. Here's my reply to them:#1. That's nice, but it isn't in our best interest to accept delivery from OLCH, if that would even happen.#2. I don't want to change the design. I would change the tpye of logs to be used from 29% water Cypress to 18% water Pine that won't settle some 3"-4" and chose 6'x12' Single [redacted] over "D" logs.#3. Postpone delivery - we don't even have pre-lim plans done yet; so at least 6+ months out before you could deliver anyway? If we don't make another payment as of June 29,2014 - we effectively cancel our contract.#4. Dispute resolution, what a farce. Per the contract, we must first go thru a 3 person arbitration settlement to see if we may or may not win and whom pays for that arbitration - US OF COURSE. Another little loophole that OLCH uses to keep deposits.#5. I'd love to sell interest to someone, but who after reading all of this would be stupid enough to want to buy from OLCH. If Mr. [redacted] has a prospect, please send them our way - then we'll all be happy.I do have one recourse that Mr. [redacted] so aptly did not mention - is that such a surprise, NOT! On the OLCH website, there is a page called "Best Price Guarantee." It states that OLCH gives a 105% Price Guarantee against our competitors and prices. I'll take Mr. [redacted] up on that offer, as I have 2 quotes from 2 different log home companies and they both beat OLCH's price for my package. One of them beats OLCH's price by about 1/3; so Mr. [redacted] needs to pull out his wallet and be prepared to step up or shut up.Final Business Response We are in receipt of your follow-up email letter in the above reference matter dated 5-12-14.Again, the statement of facts, circumstances and story line presented by Mr. [redacted] contradict the details of his purchase agreement along with our record of the step by step order processing of his purchase of tow log building packages.it is very unfortunate that Mr. [redacted] in his continued zeal to cancel his agreement with our company, continues to lodge a barrage of falsehoods, wrong facts & commentary and personal derogatory remarks against our company, myself and my fellow employees.Customer service is the number one priority at Log Cabin Homes.For Mr. [redacted] to mock with derogatory comments the fact that senior management of Log Cabin Homes handles customer service matters (especially his) is unbelievable!Mr. [redacted] even filed a complaint against us with his buying club: [redacted]; they decided against him. His rational that [redacted] wasn't really interested in his claim (they were) we guess makes him feel good.And in regards to [redacted] years ago there was a short live dispute that was quickly dropped when it was found that a third party attempted to viciously sabotage the relationship between [redacted] and our company.To this day, we whole heartily promote [redacted] and its gear in various promotions and incentives including the co-branded [redacted] Gift card that is authorized by written agreement between both of our companies.For Mr. [redacted] to spread heresy about our relations hips with tow of our top vendors in his attempt to achieve an unjustified end, is more than dead wrong.Again, Mr. [redacted] continues to hammer away about the return of his non-refundable agreement deposit as if the terms & conditions of sale do not exist.the non-refundable deposit clause in the term & conditions of sale was acknowledged, read and understood by the seal of his signature at the time of transaction.Our terms & conditions of sale are decades old and are consistent with the entire building system industry.Mr. [redacted] has at least five different courses of action provided for in his purchase agreement that would mitigate if not be to his benefit.They are:1. I personally have offered and will continue to offer my services to work with Mr. [redacted] and his architect to perfect delivery of his tow log home packages.2. Change his home design to a more affordable cost.3. Postpone delivery to some unspecified future date.4. Pursue the dispute resolution process as provided for in our agreement.5. Sell or assign his interest in his purchase agreement to a third party, new buyer.If Mr. [redacted] pursues the last course of action, he has the potential to make a profit on the transaction because in part, the price has increased substantially since his purchase date.I am always available to discuss this matter with anyone.[redacted]