Logan Madison Construction LLC

In reference to the complaint we are willing to refund the money paid for insulation plus $that would cover any repairsHowever we do not believe the roof is "falling" off

Contrary to the customer's arguments, we did in fact account for the delay of work in our earlier responseWe were running behind on other scheduled jobs, which is why we contracted it to someone else; that is part of being a contractorHowever, as stated before, we did acknowledge that the work was done poorly and agreed to return and finish it properlyIf you will notice on the amended contract, the last lines under "Scope of Work" state verbatim: "**If not completed by 6-2-16, $per day will be taken from balance until completion"Nowhere does it state that we will be paying the customer $per day beyond thatAdditionally, the text message that the customer copied and enclosed was referring to the roof vents that he purchased and we did agree to pay for

The check wrote t [redacted] was paid plus extra as soon as she got into contact with meThe time laps between her getting a hold of me and the time the money was in her hand was maybe two hoursThis issue has been dealt with and dealt with very promptly

[redacted] is correct but he purchased the doors being conflicted

I in response to the complaint, the consumer had purchased the overhead doors, and in doing so we provide no warranty for said doorsI did tell the consumer I'd bring the bracing out but due to work schedules I have not been able to get there

The check wrote t[redacted] was paid plus extra as soon as she got into contact with me. The time laps between her getting a hold of me and the time the money was in her hand was maybe two hours. This issue has been dealt with and dealt with very promptly.

This answer is in response to complaint id[redacted] and [redacted] response to it .He is correct in stating that the agreement was to Install a metal roof and build a roof over the porch , what he does not state is that he told us that he would do them both on the same day, not do the roof and then delay putting the porch on for over 2 months then hiring a contractor to do the work that ended up out of square and with supports that were only dug down 8" deep making it unsafe and dangerous .After conversations with [redacted] about the porch and that I wanted it torn down and rebuilt with new materials the installed 2 post next to the front door with over 30 nail holes in them at eye level and we have pictures to support all claims against [redacted]. Yes I did get very upset with [redacted] and his crew and yes I did yell at them ,because after the discussion about what we wanted and what our expectations were for the porch they did it the way they wanted to do it and installed used post that nobody would have wanted to look at every day even if they filled the holes in with putty the way they wanted to .I did not pay for salvageable materials I paid for new materials and that was what to be used on the porch. He states that he bought the roof vents and he was supposed to but instead reinstalled the old rusted ones, I had to buy the new ones and I have the receipts to prove it and had his crew install them. He sent you the original contract not the amended one that states the fact that he will pay $50 dollars a day until completion .He states that I made payment for the materials on 6-15-16 this is also incorrect I made that check out to him on 5-26-16 with a completion date of 1 week later for the roof on 6-2-16 as stated on the contract. They finished it on 6-28-16. I have also sent a copy of a text he sent on 6-3-16 saying that he had not even ordered the metal yet and would be there on 6-8-16 to finish it and for us to have the total HE owed us so he could pay us ,He never showed up until the 28th. If our understanding was $50 until the balance was gone why would he tell us on the 3rd to have the total he owed us? It is because he told my wife and I that this was our guarantee that he would be back to finish quickly since he had delayed us for over 2 months and that he did not want to owe us a bunch of money. That did not happen since it took him an additional 26 day to finish it.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[redacted] asked for money upfront to purchase materials for this building, [redacted] picked up the materials including ALL doors the only item purchased for the door was the opener. [redacted] purchased the doors with the money provided for materials. [redacted] installed the doors incorrectly cutting the braces too short and will not cover them now. I’m tired of the excuses they need to either fix it or give the money back so I can purchase and have installed! We gave [redacted] the money they purchased the materials and they picked up the materials I don’t even know where they got the door from delivered it and installed them, we did NOT go and pick up overhead garage doors [redacted] did!  
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

[redacted] is correct but he purchased the doors being conflicted.

Contrary to the customer's arguments, we did in fact account for the delay of work in our earlier response. We were running behind on other scheduled jobs, which is why we contracted it to someone else; that is part of being a contractor. However, as stated before, we did acknowledge that the work was done poorly and agreed to return and finish it properly. If you will notice on the amended contract, the last 2 lines under "Scope of Work" state verbatim: "**If not completed by 6-2-16, $50.00 per day will be taken from balance until completion". Nowhere does it state that we will be paying the customer $50 per day beyond that. Additionally, the text message that the customer copied and enclosed was referring to the roof vents that he purchased and we did agree to pay for.

In reference to the complaint we are willing to refund the money paid for insulation plus $1500 that would cover any repairs. However we do not believe the roof is "falling" off.

In response to the customer complaint ID# [redacted]. The agreement was to apply a #1 40 year metal roof to home with a roof over the existing concrete pad plus 4 foot. We completed the house roof and upon completion hired another contractor to build the roof over the concrete. Upon returning to...

inspect the job of the hired contractor I noticed that the built structure was out of square at least three inches. I then called the home owners to notify them of the issue. Instead of being like most contractors, we agreed to tear the structure down, buy new materials out of our own pockets, and rebuild it. After the customer came home from work screaming, cussing, and insulting my religion, we had to then buy more material because the salvageable materials had nail holes. When I found out that he was complaining about the nail holes I asked for my money that I had already spent on material for the contract. I told the customer to deduct $50 a day off the contract until the job was done, meaning if it took more time he would owe us nothing for the project. The reason the project took so long was we entrusted another contractor to perform the work so we could keep on schedule and after finding out it needed replaced we had to work on it as we could. My partners and crew were belittled by the customer because he would scream GD GD GD GD and constantly swear. We are prepared to see the customer in court with our Attorney, if need be. The refund will not be provided by our company due to the customers complaints and the extra materials needed to keep him happy, along with the pipe vents on the roof that we supplied which were not under contract, along with the 5" gutter installed that was done for free and not contracted. The customer made a payment of $2,646.30 for metal on or around 4-21-16; another payment made for labor on the metal roof of $1,783.70 on or around 4-22-16; and a payment was made to reimburse the company for material spent on contract in the amount of $806.64 on or around 6-15-16; also on an unknown date he gave said hired contractor $20 for gas.