Mrs [redacted] ,I am sorry for your hardshipsWe were somewhat aware of them when we lowered the payments from what you originally requestedOnce they were set up we did not hear from you at allWe sent you monthly statements and a notice that we were going to remove the monument for non paymentStill we did not hear from youThe $you deposited with us (not $3500) towards the purchase of the memorial, has gone to only partially pay for the granite and the cement foundationThe monument was delivered in April, the same month it was promised.The monument is permanently engraved with your informationWe cannot recycle it or use it for someone elseWe think it is important for all graves to be permanently marked with a memorial that captures their story for future generations to visit and remember Not being paid was the main reason the monument was removed, but not the only reasonThere was a lack of communicationIf there was communication to us explaining your situation and a consistent flow of payments even if it was only a $per week for a certain period, then we would not be where we are nowIf you would like to reestablish that communication, we would be willing to accept further payments in any amount towards paying off the balance due of $3,As long as they are regular paymentsThen when things get better you could pay more and before long the monument could be paid off and we could go out and mark the grave again.We hope to hear from you.William RB***, President
Mrs [redacted] ,I am sorry for your hardshipsWe were somewhat aware of them when we lowered the payments from what you originally requestedOnce they were set up we did not hear from you at allWe sent you monthly statements and a notice that we were going to remove the monument for non paymentStill we did not hear from youThe $you deposited with us (not $3500) towards the purchase of the memorial, has gone to only partially pay for the granite and the cement foundationThe monument was delivered in April, the same month it was promised.The monument is permanently engraved with your informationWe cannot recycle it or use it for someone elseWe think it is important for all graves to be permanently marked with a memorial that captures their story for future generations to visit and remember Not being paid was the main reason the monument was removed, but not the only reasonThere was a lack of communicationIf there was communication to us explaining your situation and a consistent flow of payments even if it was only a $per week for a certain period, then we would not be where we are nowIf you would like to reestablish that communication, we would be willing to accept further payments in any amount towards paying off the balance due of $3,As long as they are regular paymentsThen when things get better you could pay more and before long the monument could be paid off and we could go out and mark the grave again.We hope to hear from you.William RB***, President