Logic Premium Electronic Cigarettes Reviews (5)
Logic Premium Electronic Cigarettes Rating
Address: 600 College Road East Suite 1100, Princeton, New Jersey, United States, 08540-6636
Phone: |
Show more...
|
Web: |
www.logicecig.com
|
Add contact information for Logic Premium Electronic Cigarettes
Add new contacts
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted]
I am rejecting this response because: they did nothing to help when contacted about where my order was when I would receive it it was not 10 days it was more like 2 weeks I did finally receive it on the 3/13 with no help from them they refused to do anything at all but keep repeating the same use less information. they need to tell people before they place an order that they will not get it for 2 weeks and stop lying about getting an email about shipment which I never got.
Regards,
[redacted]
Good evening - Following receipt of this message, the customer's open service request ticket was re-reviewed for completion. Due to a clerical error, the refund had not been processed in a timely manner. This has now been corrected, processed, and communicated to the customer, with...
our apologies for the delay. We strive for a high level of customer satisfaction and are grateful for the customer's understanding and diligence in bringing this to our attention, both directly and through the Revdex.com complaint channel, so we could resolve.Regards,Logic Customer Service
Good morning - Logic is aware of the consumer concerns and has been actively engaged in communicating with the customer concerning his/her order and its status, prior to the filing of this complaint. Indeed, the last consumer contact prior to the filing of this complaint was...
on 3.2.2017, without response from the customer as we provided an update on the status of her order and an offer to contact [redacted] and file a claim on her behalf.This particular order was placed on 2.27.2017 and shipped on 2.28.2017. It reached [redacted] facility on 3.2.2017. We do estimate anywhere between 3 to 10 business for the package to be delivered upon receipt from [redacted]. However, we do not guarantee any specific day of delivery as it is practically impossible to estimate with [redacted]. This is communicated in our shipping details and FAQ available on the website.Our Customer Service department is proud to respond to every consumer concern and actively communicate order status and approximate time frames, especially as it relates to common carrier services, which are largely out of Logic's control. It is our understanding that this issue has been resolved.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]