Logix Communications, LP

Initial Business Response /* (1000, 5, 2014/02/27) */
Revdex.com Response Revdex.com of Central Oklahoma
South Dewey Street
Oklahoma City, OK XXXXX
Complainant: *** *** Inc
*** *** ***- Account # XXXXXXXX
*** ** *** ** *** ***
*** *** XXXXX
Telephone Number: XXX-XXX-XXXX
This document will serve as official response to the complaint letter/form filed with the Revdex.com of Oklahoma City, OKAfter careful research of the allegations listed in the complaint letter, our response and descriptions surrounding the investigation listed below
In Response to Complaint #XXXXXXXX received February 13,
*** *** President *** *** signed new month agreement with LOGIX May 8,
Customer requested expedited installation and was installed May 20,
November 20, - customer request to move to Humble Texas outside of Logix service area
November 22, - *** spoke to Account Manager Support *** *** stating he would be porting to Comcast
December 3, - Logix received the Local Service Request to port numbers from Level with a due date of December 16th
December 3, - Account Relations Manager *** *** went by the office and found the doors were locked and the customer had already moved
December 6, - Account Relations Manager *** *** spoke to *** *** about the port request*** informed *** of the early termination charge process and that Logix would need to retrieve the Logix equipment*** *** went to the customer site and retrieved the Logix equipment the same day
January 7, - January invoice, the monthly recurring charges were removedThe customer also billed for the Logix equipment in errorCustomer was billed early termination charge - this charge was calculated as a month term since the customer had moved outside of the Logix service area minus the number of months billed in the amount of $
February 7, - February invoice Logix credited the account for the equipment picked up by *** *** The customer stopped payment for the December 7th invoice which is billing from November 7th to December 7thLogix also applied the customer's $deposit to this statement
Per Logix service agreement the customer could move after months but the customer moved in less than months of serviceThe charges are correctNotwithstanding that the charges are correct Logix will credit the $early termination charge as a good will gestureLogix also issued an adjustment for $removing billing as of 12/22/which would be a day notice from the 11/22/notification to disconnect servicesThis leaves a balance of $This balance is the billing from the November and prorated December chargesLogix bills for services in arrears meaning after the customer has used the services
Sincerely,
*** ***
Director of Account Relations
XXX XXX-XXXX ph
XXX XXX-XXXX fax
Final Consumer Response /* (3000, 7, 2014/03/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not pay these charges, there was no such verbiage given to me on a minimum amount of months needed before moving locationsI was verbally made aware on several occasions that no matter what they would make it rightNow when push comes to shove that has been proved not trueThis company can make up whatever they want, the fact is I was told on many occasion that it would be made rightSo bottom line do what you say!
Final Business Response /* (4000, 9, 2014/03/04) */
Revdex.com Response Revdex.com of Central Oklahoma
South Dewey Street
Oklahoma City, OK XXXXX
Complainant: *** *** Inc
*** *** ***- Account # XXXXXXXX
*** ** *** ** *** ***
*** *** XXXXX
Telephone Number: XXX-XXX-XXXX
This document will serve as official response to the complaint letter/form filed with the Revdex.com of Oklahoma City, OKAfter careful research of the allegations listed in the complaint letter, our response and descriptions surrounding the investigation listed below
In Response to Complaint #XXXXXXXX received February 13,
Red Thorn President *** *** signed new month agreement with LOGIX May 8,
Customer requested expedited installation and was installed May 20,
November 20, - customer request to move to Humble Texas outside of Logix service area
November 22, - *** spoke to Account Manager Support *** *** stating he would be porting to Comcast
December 3, - Logix received the Local Service Request to port numbers from Level with a due date of December 16th
December 3, - Account Relations Manager *** *** went by the office and found the doors were locked and the customer had already moved
December 6, - Account Relations Manager *** *** spoke to *** *** about the port request*** informed *** of the early termination charge process and that Logix would need to retrieve the Logix equipment*** *** went to the customer site and retrieved the Logix equipment the same day
January 7, - January invoice, the monthly recurring charges were removedThe customer also billed for the Logix equipment in errorCustomer was billed early termination charge - this charge was calculated as a month term since the customer had moved outside of the Logix service area minus the number of months billed in the amount of $
February 7, - February invoice Logix credited the account for the equipment picked up by *** *** The customer stopped payment for the December 7th invoice which is billing from November 7th to December 7thLogix also applied the customer's $deposit to this statement
Per Logix service agreement the customer could move after months but the customer moved in less than months of serviceThe charges are correctNotwithstanding that the charges are correct Logix will credit the $early termination charge as a good will gestureLogix also issued an adjustment for $removing billing as of 12/22/which would be a day notice from the 11/22/notification to disconnect servicesThis leaves a balance of $This balance is the billing from the November and prorated December chargesLogix bills for services in arrears meaning after the customer has used the services
Sincerely,
*** ***
Director of Account Relations
XXX XXX-XXXX ph
XXX XXX-XXXX fax

Initial Business Response /* (1000, 5, 2015/09/03) */
Revdex.com Response Revdex.com of Central Oklahoma
*** ** *** ***
*** ** XXXXX
Complainant: *** H*** M.D- ***
** ***
*** ** *** - Account # XXXXXXXX
ESouthcross Blvd
*** *** ** XXXXX
Telephone Number: XXX-XXX-XXXX
This document will serve as official response to the complaint letter/form filed with the Revdex.com of Oklahoma City, OKAfter careful research of the allegations listed in the complaint letter, our response and descriptions surrounding the investigation listed below
In Response to Complaint # XXXXXXXX received August 20,
*** *** M.Dentered in a month Service Agreement with Logix Communications, LP on 11/4/to provide voice and data services via a T-circuitThe T-consisted of a Dynamic T-interface with voice lines and Megs of Internet at a monthly package rate of $
From 1/25/when the conversion completed thru 2/23/Logix provided the services that N.H*** contacted for
8/16/*** *** called customer care to inquire about adding additional bandwidthShe spoke to an account manager support team member and was advised of the pricing difference of adding additional circuits*** indicated they needed more bandwidth but not able to afford the cost of the additional T-circuits
In review I do see multiple event tickets reportedPer our network partner there were circuit/niu issues caused by deteriorating F-F-and F-cabling pairsThere is no way these cabling issues could have been foreseenEvery attempt was made to make the repairs on a timely fashion
In January of Logix did attempt to install a new circuit at no cost to *** ** *** M.Dand bond it with the existing circuit for better stability; however the decision had already been made by *** *** to switch providersLogix' contract does indicate that a day written notice does need to be give regarding the disconnect of services, which was not provided by the clientCustomer ported to a new carrier on March 2,
LOGIX will in good faith issue a credit for invoicing of the late payment assessment fees, I have submitted a request to credit all late payment assessments for the past months, $In addition I have also submitted and approved a good will credit in the amount of $250.00, for a total credit in the amount of $This will reflect on the next billing cycle of September 14,
Sincerely,
*** ***
Director of Account Relations
XXX XXX-XXXX ph
XXX XXX-XXXX fax

Logix Group is the real estate developer who has its well reputation in in the estate marketI have seen some complaints about Logix Group and think all these are not true because last year I also have purchased a residential apaprtment in Logix Blossoms County and there are lots of amenities available and I am happy with that propertythank you Logix Group

Awful quality service crashes several times most days, which means telephone calls are dropped Completely unacceptable for a business Complaints are ignored; we were told 99% up time was "pretty good" and most people "should be satisfied." BUT having signed a 3-year contract (which we never realized) we were held hostage, demanding $10,remaining amount For this service I would not pay $per month We will be disputing this amount in court if necessary, and considering countersuit for failure to deliver what was promised