LogMeIn, Inc.

Hey [redacted],My name is [redacted], I am a Manager in our Customer Care department with LogMeIn.I have been assigned to review your case, I have been able to find your account and charges as well. I have submitted a request to our Finance team to have your account refunded.Please allow 5-7 business days...

for the refund to be fully processed.Let us know if you have any other questions.Thanks,-[redacted]

Hi [redacted],My name is [redacted], I'm a Manager on the Customer Support team here at LogMeIn.  I'd like to first apologize for the experience you've had up until now - it sounds like it's been a frustrating one.I want to start by stating that given your situation, the guidance you were...

given aligns with how we'd typically handle situations from this long ago.  However, in looking into your account, it does look like there was some unintentional user error which may have lead to unintentional charges.Given this, I'm going to ask our Finance department to refund you the difference between a 2-computer account at that time (from what I can tell, all that she was actually using) and the amount your mother was charged.  Please allow 7-10 business days for this refund to appear on the statement of the card used.If there is anything else we can help with, please do not hesitate to reach back out and let us know.Sincerely,[redacted]

Dear Mr. [redacted], We would be happy to review your account and situation, but cannot locate an account under [redacted]. Is there an alternate email address that you might have used? Regards, [redacted]Sr. User Services ManagerLogMeIn

Hi [redacted], I've reviewed your account with us, and it looks like we've already issued a refund today for the charge pulled yesterday in the amount of $149.  The reason a payment was pulled despite having changed the credit card information in your account is due to the payment having...

initially been made with a [redacted] account. I hope this resolves your concern. Sincerely,[redacted]