Purchased a ladies medium TShirt and it doesn't even fit my 10 year old. buyer beware. check the measurements. Their customer service is beyond poor. Quality isn't bad. but they must buy from overseas where people are not the size of average ladies in the USA.
Thank you for contacting us in regards to the issue with your orderAfter review, we see where you order was cancelled for potential fraud on 5/There were two calls made to the number provided on the order with no responseUpon our review, the order was flagged for follow up and we did attempt to contact the original purchaserUnfortunately, our company receives fraudulent online purchases on a regular basis and we have to do whatever possible to protect our company and our consumers from any loss associated with these purchasesWe sincerely apologize for any inconvenience this has causedWe invite you to resubmit your order if you wish, as your original order transaction was never completedAgain, we apologize for the inconvenience this has causedPlease dont hesitate to contact our customer service or sales department for any questions or concerns at ###-###-####, Mon- Fri8:00am - 8:00pm EST Thank you, Logosportswear Customer Service
We have contacted the customer and expressed the following, and the customer has agreed with the approach The order was delayed due to backorer and production issues We are continuing to produce her order, and she will receive in time for her event After she receives the garments, if she is unsatisfied for any reason she has been given the direct contact information for the Director of Customer Service and has been assured that Logo Sportswear will make sure she is happy.Hello [redacted] , You have our sincere apologies for the delay in your orderWe are 100% committed to delivering your order to you in time for your event on 12/15/Once delivered, we want to first ensure you are completely satisfied with the quality of the garments, and then work with you directly to go rectify the frustrations you have experienced
Complaint: I am rejecting this response because:I have attached an email where this company has already agreed to refund at least half the digital fee I believe I am entitled to a full refundI am also showing you what I agreed to pay for from their Web Site Order Form before I clicked Pay, and what they sent me as proofI believe that although there may be "Cover yourself" statements on their page, they also should recognize that my order and what they were doing were different and should have contacted me to discuss the differences before going forward I am not a printer, I don't know what these processes are capable of or not and showing me my shirts before I paid and then sending me something complete different are misleading at best "covering yourself to get paid for something you know won't be accepted delivered is just bad business So I want them to at least stand by their "Refund 1/the digital fee" in the email attachment above But I believe I should get a full refund for being misled Sincerely, [redacted]
Thank you for contacting us again in regards to the issue with your orderWe do understand the frustration this has caused and apologize your order was not fulfilledAs previously stated, we did make attempts to contact you and unfortunately did not receive any correspondence until weeks after the order was cancelledWe will review your feedback in regards to our communication and follow up, and will continue to make our best effort to communicate with customers in a prompt and professional mannerAlso as discussed previously, your order payment was not processed, and at this time the only resolution we could offer would be for you to submit a new orderWe apologize for the inconvenience this has caused, and encourage you to call us at our toll free number, ###-###-####, with any questions or further assistance you may needThanks,Logosportswear Customer Service
[redacted] I do apologize for the confusion with your orderWe have our Customer Service Supervisor reaching out to you to get the information for the correct designWe will replace the full order Thank you [redacted]
Complaint: [redacted] I am rejecting this response because: I Did not receive any phone calls regarding the cancellation there was no attempts to contact meEven if it was possible I missed a call there was no messages leftWhen I called your company I was told a manager would call me back and I had your employee verify my number on fileAgain I did not receive a phone call so I then had to send two further emails s As I understand fraud from other purchases have accored with your company it is no excuse for poor customer service As reluctant as you are to start orders because of fraud now I am reluctant to use your services after these incidentsI see your company has been around for years now but it doesn't mean you should treat your customers like a number no matter how small an order Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
The custom embroidered product cost includes front location embroidery placementThis is noted in the Decoration Options section of every embroidery product pageAdditional placements have additional charges, and the price updates depending on quantity, color, decoration, etc Pre-digitized files and any of our free embroidery templates or clipart can be added at no additional costHowever, any image files that are not yet in embroidery-ready format must be digitized for use on our machinesThis requires a one-time, non-refundable feeOnce the file has been digitized, it is added to your personal library and can be used on any future purchases without additional feesWe include a specific section on our Digitizing service, as well as other information in regards to embroidery throughout the order process and in our FAQs If you’re adding the same logo to multiple locations on a product, you will only be charged on time for digitizationHowever, you will have to pay for the additional decoration locationsInformation about all of these charges are readily available on our website and throughout the design processWe provide an extensive FAQ section that anyone who vists our site can read through to be better informed about purchases, customization charges, and proceduresWe appreciate your feedback in regards to the website
Thank you for contacting us in regards to your orderWe apologize for the issues you had encountered during your purchaseDue to this, a full refund for the order has been processedPlease allow up to business days to see this adjustment back to your original payment method Thank you, Logosportswear Customer Service
This company makes a good personalized productAll the Kettering and spacing looks greatThere sizing on there jerseys runs small and customer service is terrible and offer unrealistic options for remedying problems in a cost affective and timely manor
3.) Complaint [redacted] We are considering this complaint resolvedThe replacement items for the incorrect items were delivered to the customer (including the original, incorrect shirts) and the discount promised for 190.87$ was processed as of 2/This should show back to the customer's original payment method within 3-business days or less from the date stated
I was told by them refund in 3-days for $101.56..it's BEEN DAYS AND ZERO HAS BEEN REFUNDEDI WARNED THE Revdex.com THAT THESE [redacted] COULD NOT BE TRUSTED, AND HERE WE ARE..HELP, PLEASE
Thank you for contacting us in regards to the issue with your orderAfter review, we see where you order was cancelled for potential fraud on 5/There were two calls made to the number provided on the order with no responseUpon our review, the order was flagged for follow up and we did attempt to contact the original purchaserUnfortunately, our company receives fraudulent online purchases on a regular basis and we have to do whatever possible to protect our company and our consumers from any loss associated with these purchasesWe sincerely apologize for any inconvenience this has causedWe invite you to resubmit your order if you wish, as your original order transaction was never completedAgain, we apologize for the inconvenience this has causedPlease dont hesitate to contact our customer service or sales department for any questions or concerns at ###-###-####, Mon- Fri8:00am - 8:00pm ESTThank you,Logosportswear Customer Service
To Whom It May Concern, Thank you for contacting us in regards to your orderAfter discussion and review with the customer, we have come to the solution of a full refund for this orderA refund has been submitted and normally takes 3-business days or less to appear back to the original payment method on fileAt this time, we consider this complaint to be closed Thanks, Logosportswear Customer Service
Thank you for contacting us in regards to this issueI see that the merchandise on this order has been returned and a refund issued as outlined in our previous responseWe apologize for any inconvenience this has causedWe now consider this matter resolvedThank you,Logosportswear Customer Service
Complaint: [redacted] I am rejecting this response because: the responce was rediculousThe website does not clearly state this anywhere is is hidden is a fans subpageIn fact on the front page of the website the ad very clearly states no minimum or set up feesThe fact that it's company wants to charge $for one shirt is unheard of unless it's made out of cashmereIt is a blatant attempt to advertise and they are just hoping to not get called out on their unethical business practicesThe cost as advertised with all logos is $That is the only cost, and I expect it to be honored immidiatly Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for your assistance!!Thank you to the company for agreeing to the refund Sincerely, [redacted]
Horrible experience! Doesn't even deserve star! Worst company we've had to deal withWhen you place your order customer service couldn't of been nicerOn 12/02/I ordered a custom jacket as a Christmas giftI gave my order online, then over the phone to follow upThe jacket was supposed to be embroidered on both front and back, I repeated this several times to customer service and specifically stated in my order EMBROIDER on both FRONT & BACKI was charged the extra fee for thisThey promised me it would be here in plenty of time for Christmas on 12/22/I called and asked where my jacket was and David told me it was still in production but promised he would ship it tomorrowOn 12/the jacked arrived at 3:30pm (Too late to fix in time for Christmas) The quality of the jacket was horrible and the front of the jacket was embroidered and the back was screen printedWhen I called to complain I was told everyone was gone and would not be back till after the holidayOn 12/26/I called again to ask them to fix it or give me a refund, they said they do not embroider the back of jacketsI HAVE AN EMAIL with the original order stating I need it Embroidered on Front & BackSeveral people in customer service pretty much told me too bad and one hung up on meSo I contacted through EMAIL the CEO Pat C [redacted] All of a sudden the person who hung up on me called me back to tell me they do not embroider on the back, and I will not be getting a refund, then proceeded to hang up on me againI wish I had read all of the bad reviews on the Internet before I ordered itLesson learnedConsumer beware of this company Logo Sportswear!
Thank you for contacting us in regards to the issue with your orderAfter review, we see where you order was cancelled for potential fraud on 5/There were two calls made to the number provided on the order with no responseUpon our review, the order was flagged for follow up and we did attempt to contact the original purchaserUnfortunately, our company receives fraudulent online purchases on a regular basis and we have to do whatever possible to protect our company and our consumers from any loss associated with these purchasesWe sincerely apologize for any inconvenience this has causedWe invite you to resubmit your order if you wish, as your original order transaction was never completedAgain, we apologize for the inconvenience this has causedPlease dont hesitate to contact our customer service or sales department for any questions or concerns at ###-###-####, Mon- Fri8:00am - 8:00pm EST Thank you, Logosportswear Customer Service
We have contacted the customer and expressed the following, and the customer has agreed with the approach The order was delayed due to backorer and production issues We are continuing to produce her order, and she will receive in time for her event After she receives the garments, if she is unsatisfied for any reason she has been given the direct contact information for the Director of Customer Service and has been assured that Logo Sportswear will make sure she is happy.Hello [redacted] , You have our sincere apologies for the delay in your orderWe are 100% committed to delivering your order to you in time for your event on 12/15/Once delivered, we want to first ensure you are completely satisfied with the quality of the garments, and then work with you directly to go rectify the frustrations you have experienced
Complaint: I am rejecting this response because:I have attached an email where this company has already agreed to refund at least half the digital fee I believe I am entitled to a full refundI am also showing you what I agreed to pay for from their Web Site Order Form before I clicked Pay, and what they sent me as proofI believe that although there may be "Cover yourself" statements on their page, they also should recognize that my order and what they were doing were different and should have contacted me to discuss the differences before going forward I am not a printer, I don't know what these processes are capable of or not and showing me my shirts before I paid and then sending me something complete different are misleading at best "covering yourself to get paid for something you know won't be accepted delivered is just bad business So I want them to at least stand by their "Refund 1/the digital fee" in the email attachment above But I believe I should get a full refund for being misled Sincerely, [redacted]
Thank you for contacting us again in regards to the issue with your orderWe do understand the frustration this has caused and apologize your order was not fulfilledAs previously stated, we did make attempts to contact you and unfortunately did not receive any correspondence until weeks after the order was cancelledWe will review your feedback in regards to our communication and follow up, and will continue to make our best effort to communicate with customers in a prompt and professional mannerAlso as discussed previously, your order payment was not processed, and at this time the only resolution we could offer would be for you to submit a new orderWe apologize for the inconvenience this has caused, and encourage you to call us at our toll free number, ###-###-####, with any questions or further assistance you may needThanks,Logosportswear Customer Service
[redacted] I do apologize for the confusion with your orderWe have our Customer Service Supervisor reaching out to you to get the information for the correct designWe will replace the full order Thank you [redacted]
Complaint: [redacted] I am rejecting this response because: I Did not receive any phone calls regarding the cancellation there was no attempts to contact meEven if it was possible I missed a call there was no messages leftWhen I called your company I was told a manager would call me back and I had your employee verify my number on fileAgain I did not receive a phone call so I then had to send two further emails s As I understand fraud from other purchases have accored with your company it is no excuse for poor customer service As reluctant as you are to start orders because of fraud now I am reluctant to use your services after these incidentsI see your company has been around for years now but it doesn't mean you should treat your customers like a number no matter how small an order Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
The custom embroidered product cost includes front location embroidery placementThis is noted in the Decoration Options section of every embroidery product pageAdditional placements have additional charges, and the price updates depending on quantity, color, decoration, etc Pre-digitized files and any of our free embroidery templates or clipart can be added at no additional costHowever, any image files that are not yet in embroidery-ready format must be digitized for use on our machinesThis requires a one-time, non-refundable feeOnce the file has been digitized, it is added to your personal library and can be used on any future purchases without additional feesWe include a specific section on our Digitizing service, as well as other information in regards to embroidery throughout the order process and in our FAQs If you’re adding the same logo to multiple locations on a product, you will only be charged on time for digitizationHowever, you will have to pay for the additional decoration locationsInformation about all of these charges are readily available on our website and throughout the design processWe provide an extensive FAQ section that anyone who vists our site can read through to be better informed about purchases, customization charges, and proceduresWe appreciate your feedback in regards to the website
Thank you for contacting us in regards to your orderWe apologize for the issues you had encountered during your purchaseDue to this, a full refund for the order has been processedPlease allow up to business days to see this adjustment back to your original payment method Thank you, Logosportswear Customer Service
This company makes a good personalized productAll the Kettering and spacing looks greatThere sizing on there jerseys runs small and customer service is terrible and offer unrealistic options for remedying problems in a cost affective and timely manor
3.) Complaint [redacted] We are considering this complaint resolvedThe replacement items for the incorrect items were delivered to the customer (including the original, incorrect shirts) and the discount promised for 190.87$ was processed as of 2/This should show back to the customer's original payment method within 3-business days or less from the date stated
I was told by them refund in 3-days for $101.56..it's BEEN DAYS AND ZERO HAS BEEN REFUNDEDI WARNED THE Revdex.com THAT THESE [redacted] COULD NOT BE TRUSTED, AND HERE WE ARE..HELP, PLEASE
They sent me jackets - both mediumsOne fit and the other was TOO LARGE! Like hugeNow they refuse to fix the problem!!
Thank you for contacting us in regards to the issue with your orderAfter review, we see where you order was cancelled for potential fraud on 5/There were two calls made to the number provided on the order with no responseUpon our review, the order was flagged for follow up and we did attempt to contact the original purchaserUnfortunately, our company receives fraudulent online purchases on a regular basis and we have to do whatever possible to protect our company and our consumers from any loss associated with these purchasesWe sincerely apologize for any inconvenience this has causedWe invite you to resubmit your order if you wish, as your original order transaction was never completedAgain, we apologize for the inconvenience this has causedPlease dont hesitate to contact our customer service or sales department for any questions or concerns at ###-###-####, Mon- Fri8:00am - 8:00pm ESTThank you,Logosportswear Customer Service
To Whom It May Concern, Thank you for contacting us in regards to your orderAfter discussion and review with the customer, we have come to the solution of a full refund for this orderA refund has been submitted and normally takes 3-business days or less to appear back to the original payment method on fileAt this time, we consider this complaint to be closed Thanks, Logosportswear Customer Service
Thank you for contacting us in regards to this issueI see that the merchandise on this order has been returned and a refund issued as outlined in our previous responseWe apologize for any inconvenience this has causedWe now consider this matter resolvedThank you,Logosportswear Customer Service
Complaint: [redacted] I am rejecting this response because: the responce was rediculousThe website does not clearly state this anywhere is is hidden is a fans subpageIn fact on the front page of the website the ad very clearly states no minimum or set up feesThe fact that it's company wants to charge $for one shirt is unheard of unless it's made out of cashmereIt is a blatant attempt to advertise and they are just hoping to not get called out on their unethical business practicesThe cost as advertised with all logos is $That is the only cost, and I expect it to be honored immidiatly Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for your assistance!!Thank you to the company for agreeing to the refund Sincerely, [redacted]
Horrible experience! Doesn't even deserve star! Worst company we've had to deal withWhen you place your order customer service couldn't of been nicerOn 12/02/I ordered a custom jacket as a Christmas giftI gave my order online, then over the phone to follow upThe jacket was supposed to be embroidered on both front and back, I repeated this several times to customer service and specifically stated in my order EMBROIDER on both FRONT & BACKI was charged the extra fee for thisThey promised me it would be here in plenty of time for Christmas on 12/22/I called and asked where my jacket was and David told me it was still in production but promised he would ship it tomorrowOn 12/the jacked arrived at 3:30pm (Too late to fix in time for Christmas) The quality of the jacket was horrible and the front of the jacket was embroidered and the back was screen printedWhen I called to complain I was told everyone was gone and would not be back till after the holidayOn 12/26/I called again to ask them to fix it or give me a refund, they said they do not embroider the back of jacketsI HAVE AN EMAIL with the original order stating I need it Embroidered on Front & BackSeveral people in customer service pretty much told me too bad and one hung up on meSo I contacted through EMAIL the CEO Pat C [redacted] All of a sudden the person who hung up on me called me back to tell me they do not embroider on the back, and I will not be getting a refund, then proceeded to hang up on me againI wish I had read all of the bad reviews on the Internet before I ordered itLesson learnedConsumer beware of this company Logo Sportswear!