From: *** *** [mailto:***] Sent: Wednesday, *** *** *** *** **
/>
To: drteam; *** ***Subject: BB/-CASE #***
To whom it may concerned:
Berenice's Wedding and Quinceanera Boutique
In June 16th, *** *** went to our store shopping for a wedding dressShe found one that she really liked, she wanted that dress and we offered her a layaway plan because that is what we do as a businessWe offer payment plans so brides would not have to pay upfront all the cost of the package.
Dresses depreciate with time the same as a car would doWhen the new collection comes out the previous dresses have to be reduced and that is why we cannot just hold them to see if the bride would come back for the deposit or the dressWe ask for deposits to secure the sale and give brides the opportunity to pay over a specific amount of time.
Our Sales person *** ( Not *** as she is stating on her complaint which was not working with us yet and of course we have proof.) helped her with the invoice explaining her everything she was purchasing and was listed on her receipt. She offered her a payment plan where she could give $down, give a second payment of $on *** *** *** and the Balance due should be paid in full by *** *** Her receipt contained a detailed explanation of the items that she was purchasing including the wedding dress, petticoat, tiara, veil etc and even alterations that needed to be done to the dress
Her invoice besides containing the explanation of the items purchased, payment dates, and expiration date also contained our strict policy of "NO RETURNS OR EXCHANGES" signed by her right underneath the message to avoid this situations due to the nature of our business.
In no way she was mislead by *** or any other employee to believe that she could have her money back or exchange it for something else
On *** ** *** one of our employees called her to ask her if she was still interested on the package that she had on layaway because her payment of $was past dueWe can even provide phone records of the date and time of the phone call associated with the invoice because we also keep track of all the phone calls made to our customers
That day she politely told our employee that she was not interested on the dress and she requested the employee her money back or store creditAll of our employees are very aware of our policy and she was informed of thatShe insisted on getting approval from a higher position employee or managerThe next day our manager *** *** called to explain her again about our "NO RETURNS OR EXCHANGES" policy but she didnt answer or called us back to see the status of her request
On *** * ***, *** came into our store demanding store creditOur employee *** told her that she didnt have any store credit and her invoice was cancelled since she didnt make the paymentsShe demanded to speak to our manager *** that had that day offShe went by the store to explain her about our policy once againShe started assuring that she had spoken to some employee that she didn't remember the name and that employee told her that she could apparently use the store credit whenever she pleased, which is obviously not true
All of our customers are treated with respect, fairness and honesty and we like any other business we have policies that need to be followed with no exceptions
Berenices Boutique
*** *** ***
*** ** *** **
*** ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Unfortunately this no longer seems to be about "fairness and honesty" as stated at the end of their response and it seems as if a person's pride is in the way of doing what's right. I am more than sure your organization has some sort of record keeping where you can check my email and see if I am just a stubborn consumer. This is the first time I have ever had to reach out to the Revdex.com in regards to a business transaction. This will be a he said she said as neither party can prove what was and was not said over the telephone. I wish this business would follow through on the promises and commitments their employees make verbally, I am sure they would receive returning clientele instead of unwary first time shoppers.
Fact of the matter is I was mislead in placing a hold payment on a dress I liked which was unbeknownst to me turned into a layaway plan. I don't know of any bride to be that takes the first dress they see, you would think they would know that as in their response in attempting to make it seem I must have it then and there. The receipt that they printed out for me was in Spanish, unfortunately I do not read nor speak the language and I assumed they were an honest business attempting to help me out in the industry they are in.
I don't know anyone that goes to an establishment with the idea that the place they are shopping is in it to trick or trap them. My main reason for wanting to try to resolve this is mainly due to the fact that their employees advised me they would be able to at least provide me with store credit in the amount of $60.00. Then while there, they told me to wait 15 minutes for the "manager" to get there and then approximately 2 hours later she comes through the door only to tell me no.
At the end of the day it's $60.00 a relatively small amount however when it's money you work hard for at any amount it is very disheartening to know they would do this to people. What get' to me more than anything is what the manager said to me when she said that they have lots of brides who go in there and lose money because they don't get it in writing and that it's a life lesson for them and myself. While she attempted to deny that the person I spoke with was not the right person, they never attempted to deny what was said in regards to that. The conscience finds ways to arise to the surface no matter how deep in lies it's buried.
When a person is shopping for this type of event, a wedding, it's sad to know that a place like this would take advantage of a customer's trusting nature given the circumstances.
I can tell by their response that they will be unwilling to provide at least the store credit they advised me of both over the phone and in person, until [redacted] the "manager" arrived. In either case I want future brides to be aware of the situation and what could happen. Not every bride can throw money away in a place like this and be able to never see it again. They can get very expensive as you might know.
I suppose, they needed it more than I did and I'm thankful for that at least.
Thanks for you help.
With regards,
[redacted])
From: *** *** [mailto:***] Sent: Wednesday, *** *** *** *** **
/>
To: drteam; *** ***Subject: BB/-CASE #***
To whom it may concerned:
Berenice's Wedding and Quinceanera Boutique
In June 16th, *** *** went to our store shopping for a wedding dressShe found one that she really liked, she wanted that dress and we offered her a layaway plan because that is what we do as a businessWe offer payment plans so brides would not have to pay upfront all the cost of the package.
Dresses depreciate with time the same as a car would doWhen the new collection comes out the previous dresses have to be reduced and that is why we cannot just hold them to see if the bride would come back for the deposit or the dressWe ask for deposits to secure the sale and give brides the opportunity to pay over a specific amount of time.
Our Sales person *** ( Not *** as she is stating on her complaint which was not working with us yet and of course we have proof.) helped her with the invoice explaining her everything she was purchasing and was listed on her receipt. She offered her a payment plan where she could give $down, give a second payment of $on *** *** *** and the Balance due should be paid in full by *** *** Her receipt contained a detailed explanation of the items that she was purchasing including the wedding dress, petticoat, tiara, veil etc and even alterations that needed to be done to the dress
Her invoice besides containing the explanation of the items purchased, payment dates, and expiration date also contained our strict policy of "NO RETURNS OR EXCHANGES" signed by her right underneath the message to avoid this situations due to the nature of our business.
In no way she was mislead by *** or any other employee to believe that she could have her money back or exchange it for something else
On *** ** *** one of our employees called her to ask her if she was still interested on the package that she had on layaway because her payment of $was past dueWe can even provide phone records of the date and time of the phone call associated with the invoice because we also keep track of all the phone calls made to our customers
That day she politely told our employee that she was not interested on the dress and she requested the employee her money back or store creditAll of our employees are very aware of our policy and she was informed of thatShe insisted on getting approval from a higher position employee or managerThe next day our manager *** *** called to explain her again about our "NO RETURNS OR EXCHANGES" policy but she didnt answer or called us back to see the status of her request
On *** * ***, *** came into our store demanding store creditOur employee *** told her that she didnt have any store credit and her invoice was cancelled since she didnt make the paymentsShe demanded to speak to our manager *** that had that day offShe went by the store to explain her about our policy once againShe started assuring that she had spoken to some employee that she didn't remember the name and that employee told her that she could apparently use the store credit whenever she pleased, which is obviously not true
All of our customers are treated with respect, fairness and honesty and we like any other business we have policies that need to be followed with no exceptions
Berenices Boutique
*** *** ***
*** ** *** **
*** ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Unfortunately this no longer seems to be about "fairness and honesty" as stated at the end of their response and it seems as if a person's pride is in the way of doing what's right. I am more than sure your organization has some sort of record keeping where you can check my email and see if I am just a stubborn consumer. This is the first time I have ever had to reach out to the Revdex.com in regards to a business transaction. This will be a he said she said as neither party can prove what was and was not said over the telephone. I wish this business would follow through on the promises and commitments their employees make verbally, I am sure they would receive returning clientele instead of unwary first time shoppers.
Fact of the matter is I was mislead in placing a hold payment on a dress I liked which was unbeknownst to me turned into a layaway plan. I don't know of any bride to be that takes the first dress they see, you would think they would know that as in their response in attempting to make it seem I must have it then and there. The receipt that they printed out for me was in Spanish, unfortunately I do not read nor speak the language and I assumed they were an honest business attempting to help me out in the industry they are in.
I don't know anyone that goes to an establishment with the idea that the place they are shopping is in it to trick or trap them. My main reason for wanting to try to resolve this is mainly due to the fact that their employees advised me they would be able to at least provide me with store credit in the amount of $60.00. Then while there, they told me to wait 15 minutes for the "manager" to get there and then approximately 2 hours later she comes through the door only to tell me no.
At the end of the day it's $60.00 a relatively small amount however when it's money you work hard for at any amount it is very disheartening to know they would do this to people. What get' to me more than anything is what the manager said to me when she said that they have lots of brides who go in there and lose money because they don't get it in writing and that it's a life lesson for them and myself. While she attempted to deny that the person I spoke with was not the right person, they never attempted to deny what was said in regards to that. The conscience finds ways to arise to the surface no matter how deep in lies it's buried.
When a person is shopping for this type of event, a wedding, it's sad to know that a place like this would take advantage of a customer's trusting nature given the circumstances.
I can tell by their response that they will be unwilling to provide at least the store credit they advised me of both over the phone and in person, until [redacted] the "manager" arrived. In either case I want future brides to be aware of the situation and what could happen. Not every bride can throw money away in a place like this and be able to never see it again. They can get very expensive as you might know.
I suppose, they needed it more than I did and I'm thankful for that at least.
Thanks for you help.
With regards,
[redacted])