Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Unfortunately this no longer seems to be about "fairness and honesty" as stated at the end of their response and it seems as if a person's pride is in the way of doing what's rightI am more than sure your organization has some sort of record keeping where you can check my email and see if I am just a stubborn consumerThis is the first time I have ever had to reach out to the Revdex.com in regards to a business transactionThis will be a he said she said as neither party can prove what was and was not said over the telephoneI wish this business would follow through on the promises and commitments their employees make verbally, I am sure they would receive returning clientele instead of unwary first time shoppers Fact of the matter is I was mislead in placing a hold payment on a dress I liked which was unbeknownst to me turned into a layaway planI don't know of any bride to be that takes the first dress they see, you would think they would know that as in their response in attempting to make it seem I must have it then and thereThe receipt that they printed out for me was in Spanish, unfortunately I do not read nor speak the language and I assumed they were an honest business attempting to help me out in the industry they are in I don't know anyone that goes to an establishment with the idea that the place they are shopping is in it to trick or trap themMy main reason for wanting to try to resolve this is mainly due to the fact that their employees advised me they would be able to at least provide me with store credit in the amount of $Then while there, they told me to wait minutes for the "manager" to get there and then approximately hours later she comes through the door only to tell me no At the end of the day it's $a relatively small amount however when it's money you work hard for at any amount it is very disheartening to know they would do this to peopleWhat get' to me more than anything is what the manager said to me when she said that they have lots of brides who go in there and lose money because they don't get it in writing and that it's a life lesson for them and myselfWhile she attempted to deny that the person I spoke with was not the right person, they never attempted to deny what was said in regards to thatThe conscience finds ways to arise to the surface no matter how deep in lies it's buried When a person is shopping for this type of event, a wedding, it's sad to know that a place like this would take advantage of a customer's trusting nature given the circumstances I can tell by their response that they will be unwilling to provide at least the store credit they advised me of both over the phone and in person, until [redacted] the "manager" arrivedIn either case I want future brides to be aware of the situation and what could happenNot every bride can throw money away in a place like this and be able to never see it againThey can get very expensive as you might know I suppose, they needed it more than I did and I'm thankful for that at least Thanks for you help With regards, [redacted] ( [redacted] **)
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Unfortunately this no longer seems to be about "fairness and honesty" as stated at the end of their response and it seems as if a person's pride is in the way of doing what's rightI am more than sure your organization has some sort of record keeping where you can check my email and see if I am just a stubborn consumerThis is the first time I have ever had to reach out to the Revdex.com in regards to a business transactionThis will be a he said she said as neither party can prove what was and was not said over the telephoneI wish this business would follow through on the promises and commitments their employees make verbally, I am sure they would receive returning clientele instead of unwary first time shoppers Fact of the matter is I was mislead in placing a hold payment on a dress I liked which was unbeknownst to me turned into a layaway planI don't know of any bride to be that takes the first dress they see, you would think they would know that as in their response in attempting to make it seem I must have it then and thereThe receipt that they printed out for me was in Spanish, unfortunately I do not read nor speak the language and I assumed they were an honest business attempting to help me out in the industry they are in I don't know anyone that goes to an establishment with the idea that the place they are shopping is in it to trick or trap themMy main reason for wanting to try to resolve this is mainly due to the fact that their employees advised me they would be able to at least provide me with store credit in the amount of $Then while there, they told me to wait minutes for the "manager" to get there and then approximately hours later she comes through the door only to tell me no At the end of the day it's $a relatively small amount however when it's money you work hard for at any amount it is very disheartening to know they would do this to peopleWhat get' to me more than anything is what the manager said to me when she said that they have lots of brides who go in there and lose money because they don't get it in writing and that it's a life lesson for them and myselfWhile she attempted to deny that the person I spoke with was not the right person, they never attempted to deny what was said in regards to thatThe conscience finds ways to arise to the surface no matter how deep in lies it's buried When a person is shopping for this type of event, a wedding, it's sad to know that a place like this would take advantage of a customer's trusting nature given the circumstances I can tell by their response that they will be unwilling to provide at least the store credit they advised me of both over the phone and in person, until [redacted] the "manager" arrivedIn either case I want future brides to be aware of the situation and what could happenNot every bride can throw money away in a place like this and be able to never see it againThey can get very expensive as you might know I suppose, they needed it more than I did and I'm thankful for that at least Thanks for you help With regards, [redacted] ( [redacted] **)