Complaint: [redacted]
I am rejecting this response because: The response given by Lois Oliver Real Estate and reasons therein are largely false. I will have to answer their complaint point by point with photo and email evidence. I am requesting a couple of days to do so as this process will be tedious. I will add at this point however, that NONE of their maintenance requests in regards to heat/AC were finished in a timely manner. I will also add that we were charged $749 for patch and paint in a house that was NOT patched or painted prior to our arrival in September 2014. We will not be held responsible for this expense, neither do we owe Lois Oliver any money upon move out.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]Donna C[redacted] from Lois Oliver Real Estate contacted me two days before the allotted timeframe I had given them to reimburse me before I would involve an attorney. She was conceding to send reimbursement for the cost of paint and patch on the house totaling $749. As stated in earlier complaints, the house was not patched, painted or cleaned upon our arrival. My opinion was neither asked for or utilized in any of the maintenance items performed throughout our 2 year stay. I do not consider 2 weeks to more than a month to be "timely" in handling an ongoing heat and/or A/C unit that is malfunctioning. Also, the missing portable heater mentioned in Donna C[redacted]s response, eluding to theft on my part, was handed by myself directly to the homeowners during one of their visits to the property. I watched the homeowner place it inside of her locked storage area. The other important note to make is regarding the bicycle theft and my request for the non functioning safety lights to be fixed. My sons bike was locked up under the stairwell. The lock was cut and the bike taken; easily due to the darkness out there. One month after my request, my husbands air compressor was stolen from right outside our back door on the patio. Had the safety lights been repaired when requested, this all would have been avoided.Payment arrived today and I am consenting to close this complaint without further issue. I will not recommend this company to anyone I know or come in contact with in the future. They do not treat tenants fairly, professionally or respectfully.I can only hope that this complaint process might give them pause, allowing some modicum of change in the level of professionalism that they offer to customers.I am attaching the final move out walk through form and accounting that they sent to me. It shows a zero amount owing (prior to the most recent refund sent to me) Had we owed $300 to them, they would not have included a refunded amount with their accounting.[redacted]
Complaint: [redacted]
I am rejecting this response because: The response given by Lois Oliver Real Estate and reasons therein are largely false. I will have to answer their complaint point by point with photo and email evidence. I am requesting a couple of days to do so as this process will be tedious. I will add at this point however, that NONE of their maintenance requests in regards to heat/AC were finished in a timely manner. I will also add that we were charged $749 for patch and paint in a house that was NOT patched or painted prior to our arrival in September 2014. We will not be held responsible for this expense, neither do we owe Lois Oliver any money upon move out.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]Donna C[redacted] from Lois Oliver Real Estate contacted me two days before the allotted timeframe I had given them to reimburse me before I would involve an attorney. She was conceding to send reimbursement for the cost of paint and patch on the house totaling $749. As stated in earlier complaints, the house was not patched, painted or cleaned upon our arrival. My opinion was neither asked for or utilized in any of the maintenance items performed throughout our 2 year stay. I do not consider 2 weeks to more than a month to be "timely" in handling an ongoing heat and/or A/C unit that is malfunctioning. Also, the missing portable heater mentioned in Donna C[redacted]s response, eluding to theft on my part, was handed by myself directly to the homeowners during one of their visits to the property. I watched the homeowner place it inside of her locked storage area. The other important note to make is regarding the bicycle theft and my request for the non functioning safety lights to be fixed. My sons bike was locked up under the stairwell. The lock was cut and the bike taken; easily due to the darkness out there. One month after my request, my husbands air compressor was stolen from right outside our back door on the patio. Had the safety lights been repaired when requested, this all would have been avoided.Payment arrived today and I am consenting to close this complaint without further issue. I will not recommend this company to anyone I know or come in contact with in the future. They do not treat tenants fairly, professionally or respectfully.I can only hope that this complaint process might give them pause, allowing some modicum of change in the level of professionalism that they offer to customers.I am attaching the final move out walk through form and accounting that they sent to me. It shows a zero amount owing (prior to the most recent refund sent to me) Had we owed $300 to them, they would not have included a refunded amount with their accounting.[redacted]