LoJack Corporation

Hello Ms***, I am in receipt of your complaint I apologize for the inconvenience you are experiencing with the transfer of your LoJack System registration I have searched our records and do not see recent activity in connection with your namePlease, note however, that our records are primarily based on VIN of the applicable vehicleIn an effort to resolve this matter for you, I ask that you please provide the last of the VIN along with the year, make and model of the vehicle Thank you in advance for your assistance Best regards, [redacted] ***Director Corporate Compliance

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Thank you, Ms***, for your attention and compassion in response to my concerns and problems I previously encountered concerning a basic check and/or transfer of LoJack registrationA couple days after my Revdex.com complaint, I decided to call back to the customer service center and someone gladly assisted me without any problems (based on the same information and exact documentation that I had already previously submitted when I initially tried to seek help and was initially rejected help and assistance)Hence, I eventually received the assistance I needed after trying several attempts over several daysYes, it was frustrating, however since I have my assistance I needed perhaps the best need I stand in need of is possibly a loyalty savings or courtesy discount placed on my account profile for my next LoJack Early Warning System I anticipate placing on my present vehicleMy LoJack account number is: [redacted] Thank you in advanceMy phone number is: [redacted] Thank you Regards, [redacted] ***

Good morning, I apologize in advance for any inconvenience Mr [redacted] is experiencing in its dealings with LoJack Mr [redacted] is correct when he states that LoJack offers a Limited Warranty with each LoJack System sold A copy of the Limited Warranty is included in the Welcome Kit provided upon installation of the LoJack System Please note that I have searched our files for the name of the complainant, but I was unable to find a record in his name It would be helpful if he could also provide the last digits of his vehicle identification number (VIN) so I can better research why his warranty claim may have been declined Best regards, - [redacted] ***Director of Corporate Compliance

Good afternoon, On behalf of LoJack Corporation I wish to extend our apologies to Mr [redacted] for any inconveniences he has experienced when dealing with LoJack and/or our claims administrator, [redacted] Products International, IncIn accordance with the LoJack Protection Plus Form form, we believe we properly referred Mr [redacted] to [redacted] to assist him with his claim regarding the non-recovery of his stolen vehicle I am still work with [redacted] to compile information about Mr [redacted] 's claim so that I can better assess the nature and basis for the delays Mr [redacted] alleged in his complaint I respectfully request an additional few days to collect the necessary information and documentation so that I can provide a complete response to Mr [redacted] 's complaint and to see if I can offer additional assistance with this matterBest regards, [redacted] ***Director of Corporate Compliance

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I've never received this nor anything from Lojack! Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]Addition: LoJack needs to take more responsibility than these statements made above. I will definitely contact the dealership now but to not take any responsibility or accountability just affirms  my belief of how they do their business. So I guess thats all there is to it. Hopefully someone reads these complaints before their purchase.
Regards,
[redacted]

Hello Ms. [redacted], I am in receipt of your complaint.  I apologize for the inconvenience you are experiencing with the transfer of your LoJack System registration.  I have searched our records and do not see recent activity in connection with your name. Please, note...

however, that our records are primarily based on VIN of the applicable vehicle. In an effort to resolve this matter for you, I ask that you please provide the last 8 of the VIN along with the year, make and model of the vehicle.  Thank you in advance for your assistance.  Best regards,  [redacted]Director Corporate Compliance

LoJack Corporation has concluded its investigation of thecomplaint filed by Ms. [redacted], and we want to advise you of thefollowing.  Although Ms. [redacted] stated that her vehicle was stolen onFebruary 15, 2015, it was not entered into the NCIC database as stolen untilFebruary 24,...

2015.  We were going toinspect the LoJack unit in Ms. [redacted]’s vehicle and on April 22 severalmessages were left with her to contact us to set up an appointment for acomplimentary inspection even though her warranty expired on May 23, 2014.  However, because of the delay in Ms. [redacted]’svehicle recovery, the amount of time that has passed, and the inconveniencecaused to Ms. [redacted], LoJack has decided to issue her a refund in the amountof $695.00 as she has requested.  She will be receiving the refund in the near future if she has not already receivedit.We at LoJack value our customers very highly and are sorryfor any inconvenience this matter may have caused to Ms. [redacted].  If you have further questions, please feel free to contactme via email or at [redacted].Thank you.  [redacted].  [redacted], ParalegalLoJack Corporation[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Thank you, Ms. [redacted], for your attention and compassion in response to my concerns and problems I previously encountered concerning a basic check and/or transfer of LoJack registration. A couple days after my Revdex.com complaint, I decided to call back to the customer service center and someone gladly assisted me without any problems (based on the same information and exact documentation that I had already previously submitted when I initially tried to seek help and was initially rejected help and assistance). Hence, I eventually received the assistance I needed after trying several attempts over several days. Yes, it was frustrating, however since I have my assistance I needed perhaps the best need I stand in need of is possibly a loyalty savings or courtesy discount placed on my account profile for my next LoJack Early Warning System I anticipate placing on my present vehicle. My LoJack account number is: [redacted]. Thank you in advance. My phone number is: [redacted].  Thank you.  
Regards,
[redacted]

Good morning, I apologize in advance for any inconvenience Mr. [redacted] is experiencing in its dealings with LoJack.  Mr.  [redacted] is correct when he states that LoJack offers a Limited Warranty with each LoJack System sold.  A copy of the Limited Warranty is included in...

the Welcome Kit provided upon installation of the LoJack System.  Please note that I have searched our files for the name of the complainant, but I was unable to find a record in his name.  It would be helpful if he could also provide the last 8 digits of his vehicle identification number (VIN) so I can better research why his warranty claim may have been declined.  Best regards,   - [redacted]Director of Corporate Compliance

I am writing in response to the complaint filed by [redacted]. We apologize for the experience the claimant has had with regards to the purchase of a LoJack® Stolen Vehicle Recovery System. Please note that our products are primarily sold at car dealerships. It is our...

practice to train dealership personnel on the features and capabilities of our products, including the coverage areas. Please note that our coverage areas are also posted on our website at www.lojack.com/coverage.
It is unfortunate if the claimant was not made aware of the LoJack coverage areas at the time of purchase. Since LoJack is not a party to the sales transaction we recommend that the claimant seek to resolve this matter directly with the dealership.
Thank you and please do not hesitate to contact me at [redacted] if you require further information.
[redacted] Director of Corporate Compliance
LoJack Corporation
[redacted]
[redacted]

Good afternoon, On behalf of LoJack Corporation I wish to extend our apologies to Mr. [redacted] for any inconveniences he has experienced when dealing with LoJack and/or our claims administrator, [redacted] Products International, Inc. In accordance with the LoJack Protection Plus Form 5000...

form, we believe we properly referred Mr. [redacted] to [redacted] to assist him with his claim regarding the non-recovery of his stolen vehicle.  I am still work with [redacted] to compile information about Mr. [redacted]'s claim so that I can better assess the nature and basis for the delays Mr. [redacted] alleged in his complaint.  I respectfully request an additional few days to collect the necessary information and documentation so that I can provide a complete response to Mr. [redacted]'s complaint and to see if I can offer additional assistance with this matter. Best regards,  [redacted]Director of Corporate Compliance