Lokai

I bought an XL Lokai black pearl bracelet and spent a nice piece of change for it, since black pearl is my horoscope gem. It did not fit and I ended up giving it to my moms!
I cannot tell you the number of bracelets that I have bought from Lokai retailers, and recently directly from lokai website when I purchased the pearl bracelet. Now I am out of a bracelet, its feel good meaning of the beads, and the money I spent for it. And it is very hard to find contact info, even though their operating headquarters is in my state. I sent an sms, but I have no idea how my situation will be resolved Id like another pearl bracelet or the sold out gay pride one!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved it was not an easy co to deal with? Sincerely, [redacted] ?

This customer's package was expedited to them after the requested reshipment and has been delivered. ***

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been I did NOT place a duplicate order!!! THEIR website gave me an error message that the order was not processed, meanwhile (apparently) processing the order!!!!! When I got the "order could not be processed" message from ***, I tried a second time! I received the same error message!!! What a great plan for Lokai to generate revenue! And then tell the customer "no returns!" Absolute ridiculous! The transactions were simultaneous, which is certainly indicative of receiving an error message while "checking out!" In addition, I was charged shipping TWICE because of THEIR website error!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have resolved this issue internallyWe have sent the customer a prepaid return label to send the product back to us

Hello,This Lokai the customer showed she purchased was not an authentic LokaiSince it was not our product, we are unable to issue a replacement for itThe customer was also immediately notified (within emails after gathering more information as shown in the attachment) that this was counterfeit
and was never told that 'there was no way for us to tell'She was also informed that our only authorized retailers online are our website and *** since we do have such a great counterfeit issue

Hi ***, Thank you for reaching out and we are very sorry for any mix-up! Your replacement package was scheduled to go out today, Monday 10/**, as we do not ship on weekendsWe were able to catch your replacement and per your email request you were issued a full refund in ***You will see
this reflected on your account shortlyWe are very sorry your first package was lost in transit as *** transfers all packages to your local post office for direct deliveryYour account has been fully creditedPlease reach out if you have any additional questions, I am happy to help!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Lokai customer service reached out to me to apologize for some errors on my order and we have come
to an agreement that is satisfactory
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Somehow the company received my complaint and they refunded my money todaySo it is settled as far as I am concerned.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
it was not an easy co to deal with?
Sincerely,
*** ***
?

Hi,This customer placed a duplicate order on our websiteAll sales are final, however we sent her a prepaid shipping label to send the second product back to usOnce we receive the duplicate shipment back, we will issue her a full refund.?

Hello,? Unfortunately, My Balance Bracelets is not associated with usThey are not a wholesale retailer of ours and do not sell our authentic productTherefore, the customer must reach out to the original seller for further assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
?