Lokal CSU

Dear Sir, On Monday, January 11, an employee of Brinkman Real Estate Management received notice of a complaint filed with the Revdex.com of Fort Collins, CO, regarding Lokal Apartments located at WPlum St, Fort Collins, CO 80521, from a Tenant of the property (“the Tenant”)Brinkman Real Estate Management, (“BREM”) is the hired management company for the Lokal apartment communityBREM acts as agent for the owner, and takes the concerns of the tenants seriouslyWe appreciate constructive feedback that allows for us to grow as a company and better serve our clients, and our customersThe following is our response to this complaintClaim #1- Building completion: “This place was built in monthsThey broke ground in May and barely received the occupancy license less than hours before we arrived on move in day[ ] The building was not complete [ ] Lokal rushed construction making some apartments inhabitable.” Lokal Apartments broke ground for construction in October of 2014, not in May of 2015, as alleged in the complaintThe building received a Certificate of Occupancy from the City of Fort Collins indicating that all building codes had been met, construction had been completed, and the units were deemed habitable according to state and local lawsClaim #2- Unit condition: “ my ‘new and furnished apartment’ had a warped mattress, a living room couch with a hole in it, there was construction debris, no internet, no cable, and our water pressure was so low that we couldn’t use our washing machine/dish washerFurthermore, Amy the property manager [ ] not only didn’t fix any of these issues for at least 3-weeks, but ended up charging me for putting in maintenance requests after she requested me to.” The mattress and the living room couch were both replaced prior to the filling of this complaintThe tenant was not charged for the repair/replacement of any of these itemsThe tenant was charged for a maintenance request, submitted on 10/27/2015, indicating that the dryer was malfunctioningOur maintenance team and the company that provided the dryer (*** [redacted] ) entered the unit to inspect and repair the applianceUpon inspection it was found that the Tenant was not using the appliance correctly, which was causing the malfunctionSince the issue was tenant caused, the Tenant was charged $for the time our maintenance team spent investigating the problemThe tenant has not been charged for any other maintenance requests to dateInternet and Cable were active at the building on the date of move-inTenants were required by the cable provider to set up service in their name, and this information was provided at the time the tenants moved inThe tenant submitted a maintenance request on 11/16/that the internet in the unit wasn’t workingThe issue was fixed the same day on 11/16/Per the terms of the Lease signed by Tenant, “Landlord is not responsible or otherwise liable for any interruption in internet or cable service, and Tenant(s) shall not be entitled to a refund or credit against their Rent for any such interruption in service.” Cable and Internet services are supplied by third party providers The tenant has submitted several maintenance requests pertaining to low water pressure in the unitIn order to receive the Certificate of Occupancy, all fixtures throughout the property must meet the Colorado Plumbing Code/International Plumbing Code (IPC)- Sec604.4, which dictates the maximum flow ratesThe Tenant’s water pressure cannot be adjusted higher, as it would violate this code requirement All fixtures installed in the building are intended to function with this flow rateThe washing machine and dish washer are currently and have been functioning in this unitClaim #3- Breach of contract- “the ‘restaurant’ is there storage area, no considrge, no emergency maintenance or security, the Internet doesn’t work, the furniture has been damanaged for months with a work order put in the first day, and our applicances all malfunction because they are defective yet we are additionally charged in our rent.” There is a commercial/retail suite located at the property available for leaseThis space being leased and occupied is not a condition of the Lease signed by the TenantThe owners of the building are actively seeking a tenant for this commercial/retail suiteThe concierge duties are performed by the on-site staffConcierge services are not a condition of the Lease signed by the TenantEmergency maintenance has been available 24/since modayAll tenants were given contact information on moday for the maintenance teamThey were also provided instructions for what to do in the event of an emergency and given guidelines on what constitutes an emergency maintenance request, as well as what potential costs could be associated with after-hours maintenance requests, such as a bedroom lock-outSecurity is provided by [redacted] days a week from 10:pm to 5:am, and has been in place since 08/17/An on-site security service is not a condition of the Lease signed by TenantWe do not have any active maintenance requests regarding non-functioning internet service for Tenant’s unitSee Claim #for response to internet issuesThe damaged furniture has been replaced prior to the submission of this customer complaint, see Claim #We do not have any active maintenance requests regarding non-functioning appliances for this unitTenant has previously submitted a total of maintenance requests pertaining to malfunctioning appliancesOf those, pertained to water pressure issuesSee resolution in Claim The other two maintenance requests were resolved in a timely manner prior to the submission of this customer complaintThere is no additional charge stated in the Lease for appliances, nor have there any been one-time charge assessed to the Tenant’s account for appliance usageClaim #4- Desired Settlement- “For the months that my apartment was not complete, as well as the promised ammenities were not provided, I need to be refunded a comparable percentage of each months rent as well as you all adjust our future rent as wellYou also should base your rates off of square footage seeing that Lokal rushed construction making some apartments inhabitable Also I was told before signing my lease that allowed me to keep my rate fixed yet it is not the case making it impossible to believe/trust Lokal“ The building received a Certificate of Occupancy indicating that all units were considered complete and habitableTherefore, no rent adjustment was or will be made to Tenant’s account for the unit being incompleteSee Claim # for response to the amenitiesTenant has a signed Lease, which outlines the monthly Rent amount for the term of the contractThis amount has not changed and will not change for the term of the LeaseAfter reviewing the Tenant’s ledger, the monthly charges have been and will continue to be consistent with the amounts set forth in signed lease agreementWe feel, based on the documentation that we have, that this action of filing a Revdex.com complaint, and similar complaints posted on the internet, is a retaliatory effort of the Tenant, for being posted with Lease violations, and rent increasing for the 2016-lease term Management takes feedback from our tenants seriously, and our staff has attempted to communicate with this tenant about the various issues that have arisen since the Tenant moved in, and has been met with extreme hostility, uncooperative behavior and attitude, verbal abuse, and deliberate attempts to prevent us from doing our jobsWe are rejecting the Tenant’s claim for a settlement based on the fact that the Complaint against Lokal Apartments is false, or does not have any influence over the terms of the Lease the Tenant signed prior to taking possession of the unit We are more than happy to address any maintenance issues in the unit, when problems are brought to our attentionWe are happy to continue to answer questions about the development of this brand-new property, and what amenities will eventually be added (like a commercial tenant), answer questions about the current lease, or subsequent renewal leasesLastly, the Tenant has been made aware of the subleasing/releasing options afforded by the Lease, if the Tenant would rather end occupancy early, and find a more suitable housing situation that would better meet the Tenant’s needs and expectations, our staff is prepared to assist the Tenant in completing that process, as we are prepared to do so for any tenant of the communityThank you, Rachael C [redacted] Regional Property Manager Brinkman Real Estate Management Precision Drive, Suite Fort Collins, CO

Dear Sir, On Monday, January 11, an employee of Brinkman Real Estate Management received notice of a complaint filed with the Revdex.com of Fort Collins, CO, regarding Lokal Apartments located at WPlum St, Fort Collins, CO 80521, from a Tenant of the property (“the
Tenant”). Brinkman Real Estate Management, (“BREM”) is the hired management company for the Lokal apartment communityBREM acts as agent for the owner, and takes the concerns of the tenants seriouslyWe appreciate constructive feedback that allows for us to grow as a company and better serve our clients, and our customersThe following is our response to this complaint. Claim #1- Building completion: “This place was built in monthsThey broke ground in May and barely received the occupancy license less than hours before we arrived on move in day[…] The building was not complete…[…] Lokal rushed construction making some apartments inhabitable.” Lokal Apartments broke ground for construction in October of 2014, not in May of 2015, as alleged in the complaintThe building received a Certificate of Occupancy from the City of Fort Collins indicating that all building codes had been met, construction had been completed, and the units were deemed habitable according to state and local laws. Claim #2- Unit condition: “…my ‘new and furnished apartment’ had a warped mattress, a living room couch with a hole in it, there was construction debris, no internet, no cable, and our water pressure was so low that we couldn’t use our washing machine/dish washerFurthermore, Amy the property manager […] not only didn’t fix any of these issues for at least 3-weeks, but ended up charging me for putting in maintenance requests after she requested me to.” The mattress and the living room couch were both replaced prior to the filling of this complaint. The tenant was not charged for the repair/replacement of any of these itemsThe tenant was charged for a maintenance request, submitted on 10/27/2015, indicating that the dryer was malfunctioningOur maintenance team and the company that provided the dryer (***
***) entered the unit to inspect and repair the applianceUpon inspection it was found that the Tenant was not using the appliance correctly, which was causing the malfunctionSince the issue was tenant caused, the Tenant was charged $for the time our maintenance team spent investigating the problemThe tenant has not been charged for any other maintenance requests to date. Internet and Cable were active at the building on the date of move-inTenants were required by the cable provider to set up service in their name, and this information was provided at the time the tenants moved inThe tenant submitted a maintenance request on 11/16/that the internet in the unit wasn’t workingThe issue was fixed the same day on 11/16/2015. Per the terms of the Lease signed by Tenant, “Landlord is not responsible or otherwise liable for any interruption in internet or cable service, and Tenant(s) shall not be entitled to a refund or credit against their Rent for any such interruption in service.” Cable and Internet services are supplied by third party providers. The tenant has submitted several maintenance requests pertaining to low water pressure in the unitIn order to receive the Certificate of Occupancy, all fixtures throughout the property must meet the Colorado Plumbing Code/International Plumbing Code (IPC)- Sec604.4, which dictates the maximum flow ratesThe Tenant’s water pressure cannot be adjusted higher, as it would violate this code requirement All fixtures installed in the building are intended to function with this flow rateThe washing machine and dish washer are currently and have been functioning in this unit. Claim #3- Breach of contract- “the ‘restaurant’ is there storage area, no considrge, no emergency maintenance or security, the Internet doesn’t work, the furniture has been damanaged for months with a work order put in the first day, and our applicances all malfunction because they are defective yet we are additionally charged in our rent.” There is a commercial/retail suite located at the property available for leaseThis space being leased and occupied is not a condition of the Lease signed by the TenantThe owners of the building are actively seeking a tenant for this commercial/retail suite. The concierge duties are performed by the on-site staffConcierge services are not a condition of the Lease signed by the Tenant. Emergency maintenance has been available 24/since modayAll tenants were given contact information on moday for the maintenance teamThey were also provided instructions for what to do in the event of an emergency and given guidelines on what constitutes an emergency maintenance request, as well as what potential costs could be associated with after-hours maintenance requests, such as a bedroom lock-out. Security is provided by *** *** *** days a week from 10:pm to 5:am, and has been in place since 08/17/An on-site security service is not a condition of the Lease signed by Tenant. We do not have any active maintenance requests regarding non-functioning internet service for Tenant’s unitSee Claim #for response to internet issues. The damaged furniture has been replaced prior to the submission of this customer complaint, see Claim #2. We do not have any active maintenance requests regarding non-functioning appliances for this unitTenant has previously submitted a total of maintenance requests pertaining to malfunctioning appliancesOf those, pertained to water pressure issuesSee resolution in Claim The other two maintenance requests were resolved in a timely manner prior to the submission of this customer complaintThere is no additional charge stated in the Lease for appliances, nor have there any been one-time charge assessed to the Tenant’s account for appliance usage. Claim #4- Desired Settlement- “For the months that my apartment was not complete, as well as the promised ammenities were not provided, I need to be refunded a comparable percentage of each months rent as well as you all adjust our future rent as wellYou also should base your rates off of square footage seeing that Lokal rushed construction making some apartments inhabitable Also I was told before signing my lease that allowed me to keep my rate fixed yet it is not the case making it impossible to believe/trust Lokal“ The building received a Certificate of Occupancy indicating that all units were considered complete and habitableTherefore, no rent adjustment was or will be made to Tenant’s account for the unit being incomplete. See Claim # for response to the amenities. Tenant has a signed Lease, which outlines the monthly Rent amount for the term of the contractThis amount has not changed and will not change for the term of the LeaseAfter reviewing the Tenant’s ledger, the monthly charges have been and will continue to be consistent with the amounts set forth in signed lease agreement. We feel, based on the documentation that we have, that this action of filing a Revdex.com complaint, and similar complaints posted on the internet, is a retaliatory effort of the Tenant, for being posted with Lease violations, and rent increasing for the 2016-lease term Management takes feedback from our tenants seriously, and our staff has attempted to communicate with this tenant about the various issues that have arisen since the Tenant moved in, and has been met with extreme hostility, uncooperative behavior and attitude, verbal abuse, and deliberate attempts to prevent us from doing our jobs. We are rejecting the Tenant’s claim for a settlement based on the fact that the Complaint against Lokal Apartments is false, or does not have any influence over the terms of the Lease the Tenant signed prior to taking possession of the unit We are more than happy to address any maintenance issues in the unit, when problems are brought to our attentionWe are happy to continue to answer questions about the development of this brand-new property, and what amenities will eventually be added (like a commercial tenant), answer questions about the current lease, or subsequent renewal leasesLastly, the Tenant has been made aware of the subleasing/releasing options afforded by the Lease, if the Tenant would rather end occupancy early, and find a more suitable housing situation that would better meet the Tenant’s needs and expectations, our staff is prepared to assist the Tenant in completing that process, as we are prepared to do so for any tenant of the community. Thank you, Rachael C*** Regional Property Manager Brinkman Real Estate Management Precision Drive, Suite Fort Collins, CO

Dear Sir, On Monday, January 11, 2016 an employee of Brinkman Real Estate Management received notice of a complaint filed with the Revdex.com of Fort Collins, CO, regarding Lokal Apartments located at 1201 W. Plum St, Fort Collins, CO 80521, from a Tenant of the property...

(“the Tenant”). Brinkman Real Estate Management, (“BREM”) is the hired management company for the Lokal apartment community. BREM acts as agent for the owner, and takes the concerns of the tenants seriously. We appreciate constructive feedback that allows for us to grow as a company and better serve our clients, and our customers. The following is our response to this complaint. Claim #1- Building completion: “This place was built in 3 months. They broke ground in May and barely received the occupancy license less than 24 hours before we arrived on move in day. […] The building was not complete…[…] Lokal rushed construction making some apartments inhabitable.” Lokal Apartments broke ground for construction in October of 2014, not in May of 2015, as alleged in the complaint. The building received a Certificate of Occupancy from the City of Fort Collins indicating that all building codes had been met, construction had been completed, and the units were deemed habitable according to state and local laws. Claim #2- Unit condition: “…my ‘new and furnished apartment’ had a warped mattress, a living room couch with a hole in it, there was construction debris, no internet, no cable, and our water pressure was so low that we couldn’t use our washing machine/dish washer. Furthermore, Amy the property manager […] not only didn’t fix any of these issues for at least 3-4 weeks, but ended up charging me for putting in maintenance requests after she requested me to.” The mattress and the living room couch were both replaced prior to the filling of this complaint. The tenant was not charged for the repair/replacement of any of these items. The tenant was charged for a maintenance request, submitted on 10/27/2015, indicating that the dryer was malfunctioning. Our maintenance team and the company that provided the dryer ([redacted] 
[redacted]) entered the unit to inspect and repair the appliance. Upon inspection it was found that the Tenant was not using the appliance correctly, which was causing the malfunction. Since the issue was tenant caused, the Tenant was charged $10 for the time our maintenance team spent investigating the problem. The tenant has not been charged for any other maintenance requests to date. Internet and Cable were active at the building on the date of move-in. Tenants were required by the cable provider to set up service in their name, and this information was provided at the time the tenants moved in. The tenant submitted a maintenance request on 11/16/2015 that the internet in the unit wasn’t working. The issue was fixed the same day on 11/16/2015. Per the terms of the Lease signed by Tenant, “Landlord is not responsible or otherwise liable for any interruption in internet or cable service, and Tenant(s) shall not be entitled to a refund or credit against their Rent for any such interruption in service.” Cable and Internet services are supplied by third party providers.  The tenant has submitted several maintenance requests pertaining to low water pressure in the unit. In order to receive the Certificate of Occupancy, all fixtures throughout the property must meet the Colorado Plumbing Code/International Plumbing Code (IPC)- Sec. 604.4, which dictates the maximum flow rates. The Tenant’s water pressure cannot be adjusted higher, as it would violate this code requirement.  All fixtures installed in the building are intended to function with this flow rate. The washing machine and dish washer are currently and have been functioning in this unit. Claim #3- Breach of contract- “the ‘restaurant’ is there storage area, no considrge, no emergency maintenance or security, the Internet doesn’t work, the furniture has been damanaged for months with a work order put in the first day, and our applicances all malfunction because they are defective yet we are additionally charged in our rent.” There is a commercial/retail suite located at the property available for lease. This space being leased and occupied is not a condition of the Lease signed by the Tenant. The owners of the building are actively seeking a tenant for this commercial/retail suite. The concierge duties are performed by the on-site staff. Concierge services are not a condition of the Lease signed by the Tenant. Emergency maintenance has been available 24/7 since move-in day. All tenants were given contact information on move-in day for the maintenance team. They were also provided instructions for what to do in the event of an emergency and given guidelines on what constitutes an emergency maintenance request, as well as what potential costs could be associated with after-hours maintenance requests, such as a bedroom lock-out. Security is provided by [redacted] 7 days a week from 10:00 pm to 5:00 am, and has been in place since 08/17/2015. An on-site security service is not a condition of the Lease signed by Tenant. We do not have any active maintenance requests regarding non-functioning internet service for Tenant’s unit. See Claim #2 for response to internet issues. The damaged furniture has been replaced prior to the submission of this customer complaint, see Claim #2. We do not have any active maintenance requests regarding non-functioning appliances for this unit. Tenant has previously submitted a total of 5 maintenance requests pertaining to malfunctioning appliances. Of those, 3 pertained to water pressure issues. See resolution in Claim 2. The other two maintenance requests were resolved in a timely manner prior to the submission of this customer complaint. There is no additional charge stated in the Lease for appliances, nor have there any been one-time charge assessed to the Tenant’s account for appliance usage. Claim #4- Desired Settlement- “For the months that my apartment was not complete, as well as the promised ammenities were not provided, I need to be refunded a comparable percentage of each months rent as well as you all adjust our future rent as well. You also should base your rates off of square footage seeing that Lokal rushed construction making some apartments inhabitable Also I was told before signing my lease that allowed me to keep my rate fixed yet it is not the case making it impossible to believe/trust Lokal. “  The building received a Certificate of Occupancy indicating that all units were considered complete and habitable. Therefore, no rent adjustment was or will be made to Tenant’s account for the unit being incomplete. See Claim # 3 for response to the amenities. Tenant has a signed Lease, which outlines the monthly Rent amount for the term of the contract. This amount has not changed and will not change for the term of the Lease. After reviewing the Tenant’s ledger, the monthly charges have been and will continue to be consistent with the amounts set forth in signed lease agreement. We feel, based on the documentation that we have, that this action of filing a Revdex.com complaint, and similar complaints posted on the internet, is a retaliatory effort of the Tenant, for being posted with Lease violations, and rent increasing for the 2016-2017 lease term.  Management takes feedback from our tenants seriously, and our staff has attempted to communicate with this tenant about the various issues that have arisen since the Tenant moved in, and has been met with extreme hostility, uncooperative behavior and attitude, verbal abuse, and deliberate attempts to prevent us from doing our jobs. We are rejecting the Tenant’s claim for a settlement based on the fact that the Complaint against Lokal Apartments is false, or does not have any influence over the terms of the Lease the Tenant signed prior to taking possession of the unit.  We are more than happy to address any maintenance issues in the unit, when problems are brought to our attention. We are happy to continue to answer questions about the development of this brand-new property, and what amenities will eventually be added (like a commercial tenant), answer questions about the current lease, or subsequent renewal leases. Lastly, the Tenant has been made aware of the subleasing/releasing options afforded by the Lease, if the Tenant would rather end occupancy early, and find a more suitable housing situation that would better meet the Tenant’s needs and expectations, our staff is prepared to assist the Tenant in completing that process, as we are prepared to do so for any tenant of the community. Thank you, Rachael C[redacted] Regional Property Manager Brinkman Real Estate Management 3528 Precision Drive, Suite 100 Fort Collins, CO 80528