Lokker Dirk Installer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I have provided all details/facts necessary and I am not going to repeat the same information While I originally doubted the competency of the field tech, I am now thoroughly convinced that the contractor runs a scam to get paid twice to do one job This is one of the worst experiences I have ever had with a contactor If for nothing else, I at least wanted to post the Revdex.com complaint to inform other consumers This issue will be resolved when the contractor cancels the invoice Regards, [redacted]

We have reviewed Mr***’s response and will not cancel the invoice for $105.00. We maintain that the board was replaced on April 13th and the reprogramming was set correctly. Our company is a *** Authorized Dealer and Service Center and our Repair Technicians are proficient with installing, repairing, programming/reprogramming ***s. Mr*** first alleges he doubted our competency after we supposedly reprogrammed his *** incorrectly and so, contacted his builder for help - and then later alleges in his statement he didn’t contact us until April 27th because he could not find the time. He also alleges that he had someone come out to tell him we reprogrammed the *** incorrectly but why would you have someone tell you that and not have them correct the issue if you called them in the first place because we are “incompetent”? Why then call us weeks later if, in fact, we are “incompetent”? The fact is Mr*** called us back to troubleshoot after he created issues with his *** programming because he did not know how to fix what mistakes he made. He never mentioned he believed we reprogrammed his *** incorrectly until the time came to invoice him for the troubleshooting. When he called and informed our Technician the programming was in Spillover Mode our Technician informed him Spillover Mode had been disabled during the reprogramming. He then informed our Technician that he liked Spillover Mode because it keeps debris out of the hot tub and admitted he had tried to reprogram the ***. We believe Mr*** put the *** in Spillover Mode and then did not know how to reset it to Pool Spa Standard. When we attain a new customer we send them estimates with details about what we do and what we charge so that nothing is misconstrued. If the customer calls again for a different reason we again send an estimate with details and pricing. However, we do not send estimates to repeat customers for things they already know pricing and processes for. For instance, if a person calls and they need a one-time pool cleaning and they have never used our services, we send them an estimate. If they call again for a pool cleaning two weeks later we do not send another estimate. We feel by that time we have built rapport with that customer, they are calling back already knowing and understanding what we charge for that service and we put the job on the schedule. We would never expect that because the customer called back for another cleaning but was not sent an estimate they would think we were cleaning their pool for free. After speaking to the Repair Technician and the Office Manager, Mr*** requested a call back from our Field Manager toward the end of the business day on April 27th. Our Field Manager called him within an hour of his request and there was no answer nor did Mr*** ever call him back. He only called the office again after his invoice was sent to him. Mr*** says his perspective of us is that we scam customers and have unethical business practices. If that were the case we would most definitely would not have an A+ rating with the Revdex.com and consumers would run the other way when reviewing our company on consumer sites like *** ***. We are not perfect but if we make a mistake we own up to it and would never charge a customer for an error made by one of our Technicians

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.   I have provided all details/facts necessary and I am not going to repeat the same information.  While I originally doubted the competency of the field tech, I am now thoroughly convinced that the contractor runs a scam to get paid twice to do one job.   This is one of the worst experiences I have ever had with a contactor.  If for nothing else, I at least wanted to post the Revdex.com complaint to inform other consumers.     This issue will be resolved when the contractor cancels the invoice. 
Regards,
[redacted]