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Lolli Bean's, Inc.

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Reviews Lolli Bean's, Inc.

Lolli Bean's, Inc. Reviews (8)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Receiving store credit is not an acceptable resolution for this matter.  There is nothing else in the store that I wish to purchase at Lollibeans.  The only acceptable resolutions are either returning the chair for a full refund or replacement of the pillow.  I understand that there's a no returns policy, but they cannot hide behind a no returns policy when they failed to deliver the product that was promised and is engaging in false advertising.  The chair is clearly advertised to include a down pillow on the Lollibeans website, but they delivered a chair with a cheap foam pillow instead.  I paid close to $1600 for this chair, so having a cheap foam pillow is simply unacceptable. The chair is uncomfortable with the foam pillow and the look of the sharp corners of the pillow makes the whole chair look cheap.  I also am willing to accept a replacement pillow that is made of down.  I'm not sure why this is so difficult to procure.  It is clear from the photos on the [redacted] website and Lollibeans website that they make pillows with down fill.  I filed a separate Revdex.com complaint with respect to [redacted], so you may want to coordinate with the [redacted] office handling that complaint.
I'm also not sure if I agree with Sarah's statement about Lollibeans concern with customer satisfaction.  Although this is not worthy of a Revdex.com complaint by itself, Lollibeans has been slow to respond to another matter.  I had ordered a Kalon changing trunk, which had an expected ship date of 6-12 weeks.  Around January 3 (which is a few days after I ordered the trunk), I followed up to see the expected delivery date.  If it was going to be too far from 6 weeks, I wanted to cancel the order.  It has now been almost a month, and despite 6 emails to Lollibeans this past month asking for an update in status, they still do not have a response for me.
Regards,
Melinda Alankar

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I've also received the refund as promised by the retailer. 
Regards,
[redacted]

Hi Revdex.com, 
Please see attached correspondence showing my request to [redacted] (manufacturer of chair / pillow in question) to replace the pillow for the customer and [redacted]s rejection of this request. 
Additionally, I have repeatedly offered a partial refund/credit to this customer (as [redacted] suggested in the correspondence attached) yet the customer has never acknowledged this.  It sounds like the customer was able to work with [redacted] directly to get this resolved and that is great to hear. 
The customer's order for a [redacted] Changing Trunck was cancelled and confirmed on 2/10/2015. 
Thank you and please let me know if you need additional information. 
Kind regards,
[redacted]
Lolli Bean's
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I think it is unreasonable for Lollibeans to ask me to make my own pillow for the chair.  I'm not even sure how a regular person should begin to figure out how to contact the right manufacturers to make the pillow.  It's not just a matter of getting any down pillow, I am entitled to a pillow that is pictured online in the fabric that I have ordered.  Moreover, the cost and time of me producing my own pillow will be much more than if the retailer organizes it or if [redacted] just sends me a replacement pillow.
I still have not heard any update on the status of the [redacted] changing table. Has this order been cancelled per my request yet?
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
On the issue of the replacement pillow, it appears that Lollibeans did not really make an attempt to have the pillow replaced.  After a month of me emailing them and calling them, their response had been that [redacted] cannot replace the pillow.  However, I have been working directly with [redacted] last week, and they have been more than happy to replace the pillow.  Moreover, [redacted] indicated that they had problems reaching out to Lollibeans and wasn't receiving all of the information they needed from Lollibeans. Although I ultimately will be receiving a replacement pillow from [redacted], I still feel that the business failed to handle this manner in a satisfactory manner because they were unable to resolve the issue, but rather I had to take matters into my own hands and waste hours of my time while taking care of a newborn baby.Furthermore, I still have not heard any update on the [redacted] changing trunk -- was it cancelled per my request that I made 7 weeks ago?  As I mentioned before, for the entire month of January, I had been sending emails to Lollibeans to follow up with the cancellation. Similar their approach regarding the [redacted] chair, Lollibeans claimed that it works well with [redacted] -- [redacted] told me that she had weekly calls with [redacted].  This was the primary reason why I purchased my items with Lollibeans rather than directly with [redacted] or [redacted] -- I thought that Lollibeans would be able to help me resolve any issues I had with products.  Although this issue was from awhile ago, I had also purchased a [redacted] crib in the fall -- when I tried to
assemble the crib, I noticed that there were some parts that didn't
really come together.  I had emailed [redacted] and she said that she would
contact [redacted] -- I never did hear back from her.  It was actually faster
for my father in law to do some creative modifications to make the crib
work.
Regards,[redacted]

The customer used a promotional discount code to complete her purchase and saved 15% on her order.  As illustrated in the text that the customer provided to you (and clearly stated on our website), the free gift card cannot be combined with other promotions.  Further more,...

there is text on our website that shows up throughout the checkout process and states "gift card will not be issued if a promo code is applied at checkout"... see below copied from our website. 
A FREE $75 Gift Card has been added to your cart!Gift card will not be issued if a promo code is applied at checkout. Call [redacted] to discuss the best option for your order.
The purpose of the gift card offer is to give our customers a way to save (in the form of a gift card or "rebate") on brands that do not allow us to offer direct discounts on their products.  
I went ahead and issued a refund in the amount of $110 in effort to compensate this customer for her frustration in not being able to get in touch with someone to help her sort this out in a timely fashion.   
Please let me know if there is anything else I can do. 
Kind regards,[redacted]

I think the customer misunderstood our offer.  We are offering a partial credit back to her credit card (refund) , not a store credit.  As I have not been able to work it out with [redacted] to have a full down pillow made, I thought perhaps the customer could use the credit (refund) to have a pillow tailored to fit her needs.  
Thank you, [redacted]

Unfortunately, the only type of pillow that [redacted] makes for this chair is the one that was shipped with it (the same pillow pictured on our website and [redacted]'s website that the customer would have seen when placing her order).  Again, the "special down fill" in the written description on both Lolli Bean's website and [redacted]'s website is referring to the down lining inside the pillow.  We stand behind [redacted] products and have not had any other customer complaints about this chair and/or the pillow included.   
As our website states, we have a no returns policy on custom made to order furniture (as does the manufacturer).    
I will gladly issue a partial refund to the customer as some compensation for her dissatisfaction.  
Please let me know if I should proceed with a partial refund. 
Thank you. 
Kind regards,
[redacted]

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