Lolli Couture

Initial Business Response / [redacted] (1000, 5, 2016/01/27) */ Contact Name and Title: Support Staff Contact Phone: XXX XXX XXXX Contact Email: [redacted] @lollicouture.com This customer filed a chargeback via PayPalWe are clearing the issue with PayPal as soon as possibleWhen the chargeback is cleared, we will refund the customer, as promisedThe refund is definitely coming This customer filed a chargeback before reaching out to us, so now we need to clear the issues up with PayPal before she can be given a refund from our accounting teamWe are not trying to keep her money or anything, we just need her to be patientThis is standard chargeback procedure from our company, as we need to make sure customers do not get refunded via both PayPal and us Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) It amazes me that this company continues with its fraudulent claims about how they just need to "clear up issues with Paypal" before they can give me a refund because I supposedly filed a chargeback before reaching out to themThe glaring issue is that such a statement contradicts all actual facts - including what I've received directly from PaypalThis ENTIRE time this company has been telling me that they can't give me a refund that they owe me until they clear up their issues with Paypal because of a PHANTOM CHARGEBACK, when here are the facts - all with documented proof: On 1/4/I purchased and paid in full 1/9/I received my (missing, incomplete) itemsI IMMEDIATELY contacted the company 1/11/I contacted Paypal regarding this - NO CHARGEBACK WAS FILED 1/18/I filed a claim via Paypal 1/26/I received this message via Paypal: "We understand that you did not received the full order but unfortunately the seller disagree with a partial refund payment" - copy pasted exactly from Paypal After receiving the above info, I immediately contacted my credit card company, who promptly opened up an investigation and filed a direct claim against this company for meIt was only on 1/26/that I received a chargeback via my credit cardMy credit card company also confirmed to me that no chargeback was EVER filed via Paypal as this company claimsThe 1/chargeback was the ONLY chargeback ever made and received of this entire ordealIt's that simple I have all the records and all the documented proof of the claims that this company has been feeding me versus their actual actions, proven by Paypal, my credit card company, etcWhen it's down to proof and facts and real records versus the claims made by this company, all I can say is: don't treat your honest buyers as fools This company needs to be SHUT DOWN for trying to scam its buyers like thisAll of its claims of how I got a "chargeback from Paypal already" are lies and can be instantly proven via Paypal itself and my credit card companyOn what basis do you make your claims? Because you NOTED it on your records yourself? If you state it's true, then why do Paypal and my credit card company disagree? How dare you have the audacity to continue to lie and try to scam your buyers this way? Telling ME that this is your company's "standard procedure" while in actuality refusing to provide a refund through Paypal for what you failed to deliver? The only thing that's apparent and transparent here is the fraudulent activity going onAs proven by the vast negative experiences by other unfortunate buyers that this company has scammed, this is not a legit operation that's being run hereIf the amount were larger, I would take it to court because this type of activity should be punished by the lawI no longer care to even try to deal with these people directly because there is no meaning, merit, or legality when dealing with scammers - I will leave this to the law to deal with themA thorough investigation is underway via my credit card company, and the truth will prove itself easily when it's FACTS versus your claimsAll of your lies will not stand up when it comes to simple fact/record checksAt this point I concede that I was naive and was scammed by you people, but lesson learned, I just hope justice will be served for good All potential buyers, please bewareThis is the most infuriating experience I have EVER had and I can only hope that nobody else ever has to deal with what I haveDon't let the good deals and cheap prices that they advertise fool you, and most of all do NOT let these scammers steal your money and time as they have me and countless othersDO YOUR RESEARCH BEFORE YOU BUYI only wish I'd done mine before I gave my money out - I could've avoided all of this had I simply been aware of this company's reputation Final Business Response / [redacted] (4000, 9, 2016/02/01) */ This is the timeline from our point of view: 1/- customer emails in asking where her missing item is 1/- Our support staff emails back stating the missing item will be refundedThen, as she states: "1/11/I contacted Paypal regarding this." That is literally what a chargeback is, due to the nature of PayPal's companyThat's what we're seeing on our records, and that's what was forwarded to the customer via emailWe have the following on file for that day, at 12:PM: "IPN "Reversed"Unknown reasonPlease contact PayPal customer serviceRegistered notification about refunded amount of $Transaction ID: "2WXXXXXXEXXXXXXXU"." When customers complain directly to PayPal, PayPal reverses the chargesThis throws off our refunding process, as we now have to clear the PayPal complaint/issue/chargeback BEFORE we can refund There are no claims hereThere is only customer impatience in the face of our support staff letting her know she WILL get her refundOur support staff specifically stated the refund would reach her over the weekend, but as there are now issues with PayPal, our accounting team couldn't process the support request There's no scam here eitherThe customer paid for her items, and of the were deliveredShe was told, both on her packing slip, and via email, that the missing item would be refundedBut, again, if a customer reaches out to PayPal, we obviously can't refund them on top of what PayPal reverses If another chargeback has been filed via your credit card company, our accounting team will have to clear that too Lastly, we ship hundreds of thousands of shipments per yearThese Revdex.com cases are a drop in the bucket, percentage wise Final Consumer Response / [redacted] (4200, 11, 2016/02/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) This will be the last time I waste time communicating with this company regarding this matterMy credit card company will take care of this from here, as it's obvious no resolution will ever be made by contacting this company directly Let me just ask you one simple question, because all the repetition of the claims are infuriating and disparaging beyond my ability to stand for anymoreJust answer this: Where is this reversed refund/chargeback by Paypal that you speak of? Your claim is that Paypal has already reversed the charges -- WHERE IS IT? If it was reversed to me, if it was in my Paypal account, if it's on my credit card records, if it's in my bank account - do you think my credit card company would allow me to file such a dispute now? If it was refunded as you claim, do you think it would not show up on records and I'd be able to SEE it, Paypal would be able to FIND it, and my credit card company would be able to find PROOF of it? If a chargeback was made as you insist, would I be ABLE to support all of my claims with records and documents? The answer is noBecause if such a chargeback really exists, then I'd be shut down instantly and the response, whether from Paypal or my credit card company, would be that I already received the chargeback So let me repeat, for the millionth time to you people: the only chargeback I have received is the one I just filed for directly with my credit card company on 1/This phantom chargeback of "54.51" that you claim I supposedly got from Paypal DOESNOTEXIST I am not foolish to file for a chargeback if one was ALREADY given to me - this can't even be done! So if you claim that Paypal filed a chargeback (which once again, I was never even notified about in any way or form so this is impossible), did the money actually get withdrawn from your bank account?? If it did, where did it go? It certainly never made it to my Paypal accountSo why don't you think about that one for a minute? Also, Paypal told ME that you refused a partial refundThis is on recordI am willing and able to provide ALL records of what I state, and am looking forward to doing so as the investigation continues alongCan YOU do the same? And how do you explain this contradiction other than with the explanation that you've been feeding me lies? And one wonders why I am so infuriated by this experience?? As if anyone actually enjoys being conned and lied to So to clarify for the final time: You claim on 1/Paypal reversed the money to meI've stated a thousand and one times now that I never got a refund of a single cent, Paypal NEVER contacted me about a chargeback of any kind, and I even sent you screen shots of my ACCOUNT to show that nothing aside from a payment from ME to YOU existsNot ever was such a refunded amount of "54.51" PENDING Let me define in layman terms here what a chargeback is: when Paypal or my credit card company charges your bank and reverses the money back to the customerFOLLOW THAT LOGICIf I really already got such a refund charged back already, do you think that my credit card company would even open up ANOTHER chargeback dispute regarding the same case?? No, they would take one look at the reversed amount on my account and immediately tell me that I was already refundedMy credit card very clearly told me: no such refund was ever posted; if any money was reversed to me it would've showed up already by this date (1/26)So your claim of a chargeback given to me by Paypal on 1/11? I repeat and maintain my words due to facts as evident before me: UNTRUE CLAIMCan you prove it? Because my Paypal account and credit card company can prove within a minute that it is NOT the case So go ahead and try to defend the grounds that you couldn't refund me because a chargeback was already given to me by Paypal - the bank records speak for themselvesI would not have gone as far as to escalating to a claim on Paypal on 1/and finally filing a dispute with my credit card on 1/if a refund was ever truly receivedI also would not have spent my time filing a claim on Revdex.com to make my experience known in attempt to warn others had I simply been treated justly and honesty Lastly, "customer impatience" of waiting for ONE MONTH and no resolution speaks volumes of the standards of your companyThe F rating of your company and the fact that all the review sites, Sitejabber, Trustpilot and more all have MORE NEGATIVE reviews than positive says enough on its own tooThe worst part is that most complaints from the customers are all so similar, yet this hasn't signaled to your company that something should be done to change it, or that a difference is eminent on your behalves to break this negative patternAmazing beyond belief indeed I will let the facts fight for themselves from hereTo your company? KarmaIf you ever experience being conned like this one day, maybe you will think back on this experience and understand a shred of what I and other customers feel

Initial Business Response / [redacted] (1000, 5, 2016/01/26) */ Contact Name and Title: Support Staff Contact Email: [redacted] @lollicouture.com Please email us at [redacted] @lollicouture.comAlthough the reps were correct that swimsuits cannot be returned due to health code restrictions, we can discuss how they treated youThis is not acceptable service Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would definitely like to further discuss the two customer service reps' offensive behaviorThat part of the response I do agree withHowever, I received a different product than I orderedEven though it is a swimsuit, it is the wrong one and thus I still am requesting a refundI do not even care to receive the correct product at this point in the process since it is so extremely long after I purchased the item initially Final Business Response / [redacted] (4000, 9, 2016/01/29) */ Hello, Again, please email in at [redacted] @lollicouture.comIf there has been an error via the warehouse, we can facilitate a return for sure

Final Consumer Response / [redacted] (2000, 6, 2015/12/10) */ ***Document Attached [redacted] Seller has provided proof of credit memo to my paypal accountI am waiting for paypal to apply the credit to my account Please close the dispute

Final Consumer Response / [redacted] (2000, 9, 2016/08/08) */ I finally saw in my banking that Lollicouture FINALLY refunded me the $owed to meIt took the Revdex.com to contact them before they made things right, and I want to thank you, Revdex.com, for helping me out with my complaintSo this case can be considered closed on my part

Initial Business Response / [redacted] (1000, 5, 2016/03/22) */ Contact Name and Title: Support Staff Contact Phone: XXX XXX XXXX Contact Email: [redacted] @lollicouture.com Hello, All notices/confirmations were forwarded to the email address you provided at checkout: [redacted] @ohio.eduSome emails may be marked as spam/junk, but our records are indicating you have a verification email from us that was sent on March 14th at around 1:PM Here are our full return instructions, via our returns team: If you request an RMA (for an order made in the last days) on our website, it will be processed as soon as possible and you will be emailed instructions on how to return the itemYou can find the link for RMA's on the bottom right hand side of our website in the pink bannerPlease leave a note on the RMA form as to why the return is being requestedPlease keep in mind that we usually cannot take returns on clearance items (marked as "ON SALE/CLEARANCE in red lettering at checkout), or swimsuits/intimate apparel When applying for an RMA, make sure to use the same email address you used at checkout, as well as the order number that begins with "100." Keep in mind customers who use discount codes at checkout (as you did), are typically granted a store credit for a return - Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello, I do not have a verification email sent to neither my account I used to sign into the website nor the account linked to my PaypalRegardless, I sent an email from the account I used to sign into with my concerns and was ignoredIt shouldn't matter the email I use if it's the same Order ID number and Vendor ID number I also feel Lilli Couture is not hearing my concernI will NEVER buy from them again nor recommend them to anyone therefore an "in-store" credit will not be acceptable- discounted code or notI will gladly return the clothing and promotional "free lip gloss" via the process stated, but will NOT be satisfied with in-store credit Lolli Couture is also advertising on their Instagram account showing clothes in different material and on their website by falsifying their models sizesShould the clothes actually look like they did online and sizing was remotely close, I would have considered returning for a different size using in-store creditHowever, due to terrible customer service, lack of responses and untimely replies- I will NEVER shop here again! Final Business Response / [redacted] (4000, 9, 2016/03/24) */ Hello, Per the return policies, freely available to read on our site before or after a purchase, customers that use discount codes at checkout are typically granted a store credit for a returnWe can facilitate a return if you wish, but it will only be for store creditIf this is not an ideal scenario for you, we unfortunately do not have much wiggle room Additionally, a verification of the order was just (once again) re-sent to the email address provided at checkout - Support Final Consumer Response / [redacted] (4200, 11, 2016/03/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Your service is absolutely ridiculousI've received over promotional ads to the email address I signed up with on the website and one promotional ad to my paypal accountIt's obvious you have both working e-mail addressesI've checked my Inbox, Junk Mail, Spam, Clutter and even Trash and still have not received one confirmation from your companyRegardless of the confirmation email being sent/received- let's be progressive and work on this return and refund In addition, I tried on multiple occasions over the last week to sign into the site to begin the return process in which neither email address has been "registered" as I still have not received a password [redacted] from your support In all of my years of shopping online with big names and small boutiques never have I ever had this much troubleAt this point, I'm extremely outraged and will seek further actionYour store has terrible customer service and technical support At this time, I need a log in to return these items before the "40" days has passedIn the event your wiggle room does not expand the next contact you'll be hearing from is a lawyer

Initial Business Response / [redacted] (1000, 5, 2016/03/15) */ Hello, Unfortunately, our rep was correct when he said that swimsuits cannot be returned for a refund or an exchangeWe are following the guidelines set forth by the California Attorney General, and swimsuits from our company are considered to be final sale due to health code restrictions There is simply no way to facilitate a return for swimsuits, as when we get intimates back, we MUST throw them awayThe best we can offer is a approved return authorization, but there will be a 50% intimate return fee, with the rest of the balance given to you via store credit This customer was shipped the sizes she ordered, and our rep should have been very clear that size changes are done, if at all possibleIf the mediums that you requested a size change on were shipped as mediums, it's because the warehouse could not facilitate the larger sizesApologies for any inconvenience - Support

Initial Business Response /* (1000, 8, 2015/07/20) */
Your order has been shippedHere is your tracking number by USPS XXXXXXXXXXXXXXXXXXXXXXSwimsuits do take 3-business days to process and you should have received the email the moment it left our warehouse
Initial Consumer Rebuttal /*
(3000, 10, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Firstly, I did not order a swimsuitSecondly, your website shipping policy SHOULD NOT say that ALL ORDERS SHIP NEXT BUSINESS DAY if you are not going to honor that policyThirdly, you did not address the fact that the number on your website does not work and only lets a customer get so far before hanging up and has a recording saying your store is closed during the business hours it states you are openI expect to be able to speak to someone at noon when a recording says your business hours are from 10-and not hear "our office is currently closed" and then no way to leave a message when it automatically transfers me to an extension where the extension I am calling "cannot receive any more messages"!

Initial Business Response /* (1000, 5, 2016/02/26) */
Contact Name and Title: Support Staff
Contact Phone: XXXXXXXXXX
Contact Email: ***@lollicouture.com
A cancellation request has been placed for this orderThe refund is scheduled for tonight, and the credit should reach you sometime over
this weekend, Monday at the latestKeep an eye on your bank statement

Initial Business Response /* (1000, 5, 2016/02/10) */
Contact Name and Title: Support Staff
Contact Email: ***@lollicouture.com
This customer filed a chargeback via PayPalWe have the following on file: IPN "Reversed"Unknown reasonPlease contact PayPal customer serviceRegistered
notification about refunded amount of $Transaction ID: "1JXXXXXXGCXXXXXXG"
The shipment has been stopped because of the chargeback
Additionally, *** is indeed our customer service supervisor, and we apologize for any misunderstandings or confusion

Initial Business Response /* (1000, 5, 2016/03/16) */
Contact Name and Title: Support Staff
Contact Phone: XXX XXX XXXX
Contact Email: ***@lollicouture.com
Hello,
If this customer sends us the incorrect item, she will be refunded for her shipping costs, and the correct item will be sent
to her, if at all possibleIf it's not, the item will be refunded fully as well
As for the customer service/hang up issue, this customer refused to cooperate/calm down when talking to our customer service supervisorThe situation was fully explained to her multiple times, but she remained irateDue to her behavior, our customer service supervisor *** decided it would be best to not answer the phone calls and get yelled at for the exact same thing for the 5th time that day
The customer's RMA was already approved, and detailed instructions for returns were sent to her
- Support
Initial Consumer Rebuttal /* (3000, 7, 2016/03/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It appears that this is the same person responding on here as the same person who takes their callsWe would have never thought this company has ONE person to cover all of their customer support needsIf "***" was the person that I spoke to the first THREE times, she never stated that she was a SupervisorHowever that negates the fact that I asked to speak with her managerThe tone of my voice raised each time because of the tone and LEVEL of this "***"It is obvious that she not monitored otherwise they would be able to go back and review the callAccording to the company website, it states "Q: What if I received a defective product or wrong product?
A: Please following our return policy for RMA # and return the item back to us with original packageWe will be responsible for all return shipping costWe will reship the product out or issue full refund.Back to Top"Therefore, if Im reading on their site that they are responsible for all return shipping costs and nowhere in there does it say customer is refunded shipping or has to cover shipping initiallyIt would be better for the company to put this on their website under the FAQs, this would prevent a lot of misunderstanding and allow the customer to know UPFRONT that they are responsible for shipping returns even when it is at the fault of LolliCoutureToday, I met with a group of others who have utilized this company and each of them had a complaint about LC to tell me when they heard my issue with them
Final Business Response /* (4000, 13, 2016/03/24) */
Hello,
We have no confirmed returns for this order, per the notes on the return team fileDo you have the tracking number for the package? Did you make sure to send it to out XXXXX offices?
Lastly, we have no new emails from the email address you provided at checkout: ***@yahoo.comWhich email address are you messaging us from?
We understand this is an upsetting situation, but we do not offer return labels, per our return policiesHowever, if we make a mistake, we vow to make it up to our customers
- Support
Final Consumer Response /* (4200, 15, 2016/03/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have received the package, however I have not received a reimbursement for the postage

Initial Business Response /* (1000, 5, 2016/01/20) */
Contact Name and Title: Support Staff
Contact Phone: XXX XXX XXXX
Contact Email: ***@lollicouture.com
Unfortunately, at the time of your calls, the warehouse was processing the order alreadyNote that under our cancellation policy we
say: "Please note that once the order begins processing, it may no longer be cancelled." We explained this on the phone and via emailThese policies are VERY clear on the site
The customer placed her order on Friday night, and called Monday to cancelWe explained to her via the phone and email that since we were processing already, there was only one thing we could do: enter a cancellation REQUEST with the warehouse
This is our policy when an order is already being processed and a customer calls to cancel: if we go over our 3-day processing window for the order, then the shipment will be cancelled and the customer will be refundedAs a company, we typically ship within 3-days, so if someones request a cancellation and we go over that standard, we comply with the requestHowever, if we can fulfill the order in that time, the warehouse will ship the items, even when they have a cancellation request on file
Again, this is all because the customer placed her order and called to cancel AFTER we had started to processHer order has been shipped via FedEx, with 2nd Day Air that she selected at checkout: XXXX XXXX XXXX
As explained to the customer via email (and, again, a policy that is free to read on the site), if she refuses a package and we get it back, we can abandon it, and she may lose out on any possible refund or exchangeThis is because customers who wish to return items must request and get approval for the return
Additionally, the claims that we are a ripoff and a scam don't add upWe can't fulfill an order (in under our allotted processing time), AND be a scamYou can't have it both waysThis customer is getting everything she ordered, as she ordered, and it's happening in a timely fashion
Lastly, our representative hung up on this customer because the customer became irate and started screaming/bashing him very loudlyOur internal policy if a customer cannot control their emotions and calm down is to end the call, and move on to another customer who is not yelling into their headsetsOur representative repeatedly try to calm the customer and assist her, but she continuously yelledUpon realizing that she was not going to calm down, our rep hung up the phone, as he has been instructed to do in the pastWe have multiple accounts of our rep saying, "Ma'am, if you cannot calm down, I need to end this call." But she persisted, so he ended it
This customer was told all of these things listed above repeatedly, on the phone/through email
Initial Consumer Rebuttal /* (3000, 7, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Everything this company is saying is twisted around( if you read their reviews you'll find I'm not the only one who has experienced so has hundreds of other people, alone from this site)I emailed them Friday night since they were closed until Monday explaining I didn't authorize the charges/ order, that it needed to be cancelled and I even called them upon opening which I'm EST, their west coast so it's a hour differenceNobody tried to do anything, the rep refused to help me and I never bashed the repHe refused to send me to a manger or console my issue in anyway their answers & responses are as if I just am a customer who decided after an order was placed you know what let me just cancel my issue was that their website just checked my order out like I chose the Option & that I selected 2nd day airI simply was only trying to see the costs and the shipping was but instead it linked me to PayPal to give me the price & automatically charged me for the items and second day airI was also told they changed that to ground, but they never didIt's Thursday the order was placed last Friday ( in all reality when you look at the time I called& cancelled VS the time the ticket for FedEx was created you can tell my order was pushed through age nobody tried to do a thing) basically everything they say is a lie, I have not the time nor the reason to call both PayPal & my credit card company about this unauthorized charge just becauseIn addition, their emails to me were inconsistent and why would I read their policy when I didn't authorize this ORDERI never did speak with a manager, they refused to answe back on how to return this unauthorized order when it arrives bc they want to screw peopleI did everything I could to fix this issue nicely with them and saw no reason why if their website "glitched" or whatever happened that day I was on their website why they couldn't understand if I contacted them immediately and the day they owned immediately and the following day after their repHung up on me when I asked to be directed to a manger, why they couldn't cancel this I didn't authorize if and didn't want to be involved in a website that does this to peopleI've shopped with PayPal for years & never once had an issue until this companyEver! That's because I buy From legit establishments & tried to get them the benefit of the doubt and look what happenedMy credit card company has refunded me and they will be going after these guys for unauthorized charge and not canceling the order when I contacted them over times between emails & calls
Final Consumer Response /* (4200, 11, 2016/01/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At this point, I have recieved one bathing suitI don't want the second oneAnd I also have an email from customer service staying they would change the somehow mysterious "2nd day air " to ground shippingWith that being said they never changed it, in addition my order was incompleteI don't want them to ship that second suitI want my refund there and I want the difference in shipping from second day air to standard because again as this all started when I was online and it just checked me out & in addition it checked me out for second day air and I NEVER wanted thatAs I mentioned to my credit card company the website just checked me out, I was still deciding on what I wanted still feeling things outAs soon as I logged into my PayPal account it automatically never asked if I wanted to review my order and just that was that, so my email Friday night was like cancel my order, your website must have glitched I shop online multiple times a week and NEVER have I had a website that just places the order that you didn't authorize it always lets you first review or make changes to your order before check out, and after you've signed into your PayPal accountFor example a few days ago I spent almost 300$ with Victoria's SecretI thought I had everything in my bag wasn't sure if I would need to make changes but I logged into my PayPal, it redirected me to the Victoria's Secret website & it didn't just chose a shipping method for me it didn't just order the tofu f in fact I made numerous changes before finalizing that order! This website unauthorized and just processed my order as if I regularly ordered and then chanted my mind and wanted to cancelThat wasn't the case here! As you can read from their response they give absolutely nobody any room to fix an unauthorized order, an order in which their website messed up in fact you really cannot cancel any orders with them as they process them immediately as they claim( that true)I just want them to take back this bathing suit, and refund the shipping and the other suit I never recievedThat's alI'll pay to ship this all back and I'll pay ground to have this shipped to me but I refuse to get ripped off of $something dollars for one bathing suit- the best part is the swim suit doesn't even match the color to the tops of yellow and the bottom is a greenish yellow( like the dye got messed up) it's deformed and it looks nothing like it does onlineI never wanted this order, now at this point I just want to return this one suit, and get refunded for my money and get an RMA on all thisThis company is certainly a scamNo doubt about it, and they give you no way out to cancel the order,
Final Business Response /* (4000, 13, 2016/01/26) */
This customer has filed another chargeback via PayPal: Transaction ID: "9UEXXXXXXWXXXXXXS"She is not acting in good faith
Furthermore, we have video and digital proof that we packed and shipped both swimsuits available on our warehouse feedIf you check the FedEx tracking number (XXXXXXXXXXXX), you'll see the package weighs poundThere is NO way one bathing suit weighs an entire poundThere were items in this shipment, and this customer is lying directly to the Revdex.com
As for the claim that we offered to downgrade to ground shipping, that did indeed happenBut the customer never agreed to thatShe kept demanding a refund/cancellation, so for her to bring up the ground shipping offer is ridiculous, as that was a very early attempt to address this issue from us
Lastly, the RMA system will not allow you to file a form after a chargebackThere is nothing for us to do here

Initial Business Response /* (1000, 5, 2016/03/14) */
Contact Name and Title: Support Staff
Contact Phone: XXX XXX XXXX
Contact Email: ***@lollicouture.com
Hello,
Your package was returned to us, marked as Return to Sender, as the shipping address you provided at checkout was incorrect
Our returns team processed your RTS package and gave you a store credit for the item: $16.99, the code is P***This is our standard procedure for RTS packages
- Support

Initial Business Response /* (1000, 9, 2016/01/26) */
Contact Name and Title: Support Staff
Contact Email: ***@lollicouture.com
Note that under our cancellation policy we say: "Please note that once the order begins processing, it may no longer be cancelled." We can put in cancellation
requests, but it is no guarantee that the warehouse will do so
Lastly, you said on the 15th there was no indication of shipment, but the USPS tracking number states it was already in motion: XXXXXXXXXXXXXXXXXXXXXX
Initial Consumer Rebuttal /* (3000, 11, 2016/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
* I understand that your cancellation policy allows for a cancellation requestThe individual I spoke to by phone on January 13th did not offer to put one in even though I requested a cancellationAt that time, the order was still "processing" as it had been since at least January 11thThere was no actual effort to cancel my order as I asked twice on January 13th (by phone & by email)Perhaps if a cancellation request was put in, the warehouse would have received it within the three days before the product actually shipped
* The processing and shipment of my order was also outside of the policies listed on your websiteI am disappointed that Lollicouture can pick & choose which of the policies they will honor when dealing with a customerEspecially when the time in processing is unreasonable for an order made on the 6th of January even according to Lollicouture's stated shipping expectations
* This is the message I received from support on the 15th:
Hello,
The items have been picked up from our docket, but FedEx and/or USPS haven't scanned them in yetIf you request an RMA tonight/tomorrow morning, it should go through
- Support
At that point, there was no tracking number accessible to me or to the support person as far as I could tellI was not able to put in an RMAThe shipping had not been complete
At 7:55pm on January 16th, I received the tracking numberAt this point I was able to complete an RMA -- and the order was listed as "complete" on Lollicouture
This information should also be in your email records as well as the ordering information
Final Consumer Response /* (4200, 19, 2016/02/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The proposed resolution given above has caveats that were explained in additional email exchanges
The "return" would be for store credit & would also include a 20% restocking fee
As I will already be paying shipping and restocking...store credit seems to solely benefit Lollicouture
This is not a compromise as Lollicouture will keep my money, receive goods that can be resold and be payed an additional restocking fee
I am still requesting a full refund after a return of unused merchandise
Final Business Response /* (4000, 21, 2016/02/04) */
As stated in our return policy, swimsuits are typically considered to be final sale due to health code restrictions
Per ***'s conversation with our phone rep, a return can be authorized for store credit, after a 20% restocking/return feeThis is because when we get swimsuits/intimates returned to us, we MUST throw them away
We're trying to compromise, per the direction of the Revdex.comOur phone rep offered the fee/store credit, and *** initially agreed, although she seems to be pulling back from that nowIf this offer is not okay, there is simply nothing more we can do, and we can revert back to our "no swimsuit returns" policy

Initial Business Response /* (1000, 5, 2016/03/14) */
Contact Name and Title: Support Staff
Contact Phone: XXX XXX XXXX
Contact Email: ***@lollicouture.com
Hello,
The statement that we didn't respond via email is a blatant lieThis customer reached out to us various times starting on the
15th of February, and the correspondence stretched into the next couple of daysShe sent us emails, and we responded to the first 2, and the last
We'll take you through each exchange, step by stepOn the 15th, this customer emailed us to say: "I actually need to cancel this whole order." We responded with: "Unfortunately, your order is being processed by the warehouse alreadyNote that under our cancellation policy we say: "Please note that once the order begins processing, it may no longer be cancelled.""
The customer then reached out to PayPal, who reversed the payment via a chargebackThe customer received a credit memo via PayPal using our systemThe customer then emailed us a copy of the credit memo asking why the items said "refund" next to themWe explained what a chargeback was to her, and she asked us if we had refunded her moneyWe stated the following: "A chargeback is a forced payment reversalYou filed for a chargeback when you reached out to PayPal, and they have reversed the payment, as indicated on the screenshot we sentWe did not refund you, they forced a payment reversal."
There was never any indication made to this customer that her order had been cancelledWe explained to her what she had done via PayPal, but nowhere did we state that we had refunded the order
Here are our full return instructions, just in case you want to send your order back: "If you request an RMA (for an order made in the last days) on our website, it will be processed as soon as possible and you will be emailed instructions on how to return the itemYou can find the link for RMA's on the bottom right hand side of our website in the pink bannerPlease leave a note on the RMA form as to why the return is being requestedPlease keep in mind that we usually cannot take returns on clearance items (marked as "ON SALE/CLEARANCE in red lettering at checkout), or swimsuits/intimate apparel
When applying for an RMA, make sure to use the same email address you used at checkout, as well as the order number that begins with "100.""
- Support
Initial Consumer Rebuttal /* (3000, 7, 2016/03/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The email that was sent back said this:
ello,
Our records indicate that when you reached out to PayPal, they filed a chargeback for the order, which is why the items are marked as "Refunded."
Attached is what the support staff has access to, indicating a chargeback was filedIncluded are the transactions from PayPal
- Support
I also got an email with the subject line:
Your Credit Memo #XXXXXXXXX for Order #XXXXXXXXX
and when I logged into that order it said refunded
I don't know why you wouldn't cancel the order when it was JUST sent out last weekYou wanted to wait until the last day of my dispute and instead of refunding my money you wanted to ship my item instead which is ridiculousSo as far as saying it was being processed in the warehouse on that is a lie because nothing shipped out until So the fact I even have to ship this back is ridiculousMy items weren't on sale that I know of and one of them was a swimsuit that I DIDN"T WANT!
I don't get your customer service if I ask to cancel the order, cancel it and refund my money and that way I wouldn't have to dispute you on Paypal and then dispute you on the Revdex.com
Final Business Response /* (4000, 17, 2016/03/22) */
Hello,
No RMA was ever filed for this order, although we urged you to do it constantlyThe returns team reserves the right to refuse or abandon packages that come to us without authorization
If they end up accepting the return, it will likely be for store credit, after a swimsuit/intimate return fee
- Support
Final Consumer Response /* (4200, 19, 2016/03/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Per Paypal I was authorized to return this itemIt is showing as being delivered today 3/also

Initial Business Response /* (1000, 5, 2016/01/27) */
Contact Name and Title: Support Staff
Contact Phone: XXX XXX XXXX
Contact Email: [redacted]@lollicouture.com
This customer filed a chargeback via PayPal. We are clearing the issue with PayPal as soon as possible. When the chargeback is cleared,...

we will refund the customer, as promised. The refund is definitely coming.
This customer filed a chargeback before reaching out to us, so now we need to clear the issues up with PayPal before she can be given a refund from our accounting team. We are not trying to keep her money or anything, we just need her to be patient. This is standard chargeback procedure from our company, as we need to make sure customers do not get refunded via both PayPal and us.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It amazes me that this company continues with its fraudulent claims about how they just need to "clear up issues with Paypal" before they can give me a refund because I supposedly filed a chargeback before reaching out to them. The glaring issue is that such a statement contradicts all actual facts - including what I've received directly from Paypal. This ENTIRE time this company has been telling me that they can't give me a refund that they owe me until they clear up their issues with Paypal because of a PHANTOM CHARGEBACK, when here are the facts - all with documented proof:
On 1/4/16 I purchased and paid in full.
1/9/16 I received my (missing, incomplete) items. I IMMEDIATELY contacted the company.
1/11/16 I contacted Paypal regarding this - NO CHARGEBACK WAS FILED.
1/18/16 I filed a claim via Paypal.
1/26/16 I received this message via Paypal: "We understand that you did not received the full order but unfortunately the seller disagree with a partial refund payment" - copy pasted exactly from Paypal
After receiving the above info, I immediately contacted my credit card company, who promptly opened up an investigation and filed a direct claim against this company for me. It was only on 1/26/16 that I received a chargeback via my credit card. My credit card company also confirmed to me that no chargeback was EVER filed via Paypal as this company claims. The 1/26 chargeback was the ONLY chargeback ever made and received of this entire ordeal. It's that simple.
I have all the records and all the documented proof of the false claims that this company has been feeding me versus their actual actions, proven by Paypal, my credit card company, etc. When it's down to proof and facts and real records versus the claims made by this company, all I can say is: don't treat your honest buyers as fools.
This company needs to be SHUT DOWN for trying to scam its buyers like this. All of its claims of how I got a "chargeback from Paypal already" are lies and can be instantly proven via Paypal itself and my credit card company. On what basis do you make your claims? Because you NOTED it on your records yourself? If you state it's true, then why do Paypal and my credit card company disagree? How dare you have the audacity to continue to lie and try to scam your buyers this way? Telling ME that this is your company's "standard procedure" while in actuality refusing to provide a refund through Paypal for what you failed to deliver?
The only thing that's apparent and transparent here is the fraudulent activity going on. As proven by the vast negative experiences by other unfortunate buyers that this company has scammed, this is not a legit operation that's being run here. If the amount were larger, I would take it to court because this type of activity should be punished by the law. I no longer care to even try to deal with these people directly because there is no meaning, merit, or legality when dealing with scammers - I will leave this to the law to deal with them. A thorough investigation is underway via my credit card company, and the truth will prove itself easily when it's FACTS versus your false claims. All of your lies will not stand up when it comes to simple fact/record checks. At this point I concede that I was naive and was scammed by you people, but lesson learned, I just hope justice will be served for good.
All potential buyers, please beware. This is the most infuriating experience I have EVER had and I can only hope that nobody else ever has to deal with what I have. Don't let the good deals and cheap prices that they advertise fool you, and most of all do NOT let these scammers steal your money and time as they have me and countless others. DO YOUR RESEARCH BEFORE YOU BUY. I only wish I'd done mine before I gave my money out - I could've avoided all of this had I simply been aware of this company's reputation.
Final Business Response /* (4000, 9, 2016/02/01) */
This is the timeline from our point of view:
1/9 - customer emails in asking where her missing item is.
1/11 - Our support staff emails back stating the missing item will be refunded. Then, as she states: "1/11/16 I contacted Paypal regarding this." That is literally what a chargeback is, due to the nature of PayPal's company. That's what we're seeing on our records, and that's what was forwarded to the customer via email. We have the following on file for that day, at 12:23 PM: "IPN "Reversed". Unknown reason. Please contact PayPal customer service. Registered notification about refunded amount of $54.51. Transaction ID: "2WXXXXXXEXXXXXXXU"."
When customers complain directly to PayPal, PayPal reverses the charges. This throws off our refunding process, as we now have to clear the PayPal complaint/issue/chargeback BEFORE we can refund.
There are no false claims here. There is only customer impatience in the face of our support staff letting her know she WILL get her refund. Our support staff specifically stated the refund would reach her over the weekend, but as there are now issues with PayPal, our accounting team couldn't process the support request.
There's no scam here either. The customer paid for her items, and 2 of the 3 were delivered. She was told, both on her packing slip, and via email, that the missing item would be refunded. But, again, if a customer reaches out to PayPal, we obviously can't refund them on top of what PayPal reverses.
If another chargeback has been filed via your credit card company, our accounting team will have to clear that too.
Lastly, we ship hundreds of thousands of shipments per year. These Revdex.com cases are a drop in the bucket, percentage wise.
Final Consumer Response /* (4200, 11, 2016/02/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This will be the last time I waste time communicating with this company regarding this matter. My credit card company will take care of this from here, as it's obvious no resolution will ever be made by contacting this company directly.
Let me just ask you one simple question, because all the repetition of the false claims are infuriating and disparaging beyond my ability to stand for anymore. Just answer this:
Where is this reversed refund/chargeback by Paypal that you speak of? Your claim is that Paypal has already reversed the charges -- WHERE IS IT?
If it was reversed to me, if it was in my Paypal account, if it's on my credit card records, if it's in my bank account - do you think my credit card company would allow me to file such a dispute now? If it was refunded as you claim, do you think it would not show up on records and I'd be able to SEE it, Paypal would be able to FIND it, and my credit card company would be able to find PROOF of it? If a chargeback was made as you insist, would I be ABLE to support all of my claims with records and documents?
The answer is no. Because if such a chargeback really exists, then I'd be shut down instantly and the response, whether from Paypal or my credit card company, would be that I already received the chargeback.
So let me repeat, for the millionth time to you people: the only chargeback I have received is the one I just filed for directly with my credit card company on 1/26. This phantom chargeback of "54.51" that you claim I supposedly got from Paypal DOES. NOT. EXIST.
I am not foolish to file for a chargeback if one was ALREADY given to me - this can't even be done! So if you claim that Paypal filed a chargeback (which once again, I was never even notified about in any way or form so this is impossible), did the money actually get withdrawn from your bank account?? If it did, where did it go? It certainly never made it to my Paypal account. So why don't you think about that one for a minute?
Also, Paypal told ME that you refused a partial refund. This is on record. I am willing and able to provide ALL records of what I state, and am looking forward to doing so as the investigation continues along. Can YOU do the same? And how do you explain this contradiction other than with the explanation that you've been feeding me lies? And one wonders why I am so infuriated by this experience?? As if anyone actually enjoys being conned and lied to.
So to clarify for the final time:
You claim on 1/11 Paypal reversed the money to me. I've stated a thousand and one times now that I never got a refund of a single cent, Paypal NEVER contacted me about a chargeback of any kind, and I even sent you screen shots of my ACCOUNT to show that nothing aside from a payment from ME to YOU exists. Not ever was such a refunded amount of "54.51" PENDING.
Let me define in layman terms here what a chargeback is: when Paypal or my credit card company charges your bank and reverses the money back to the customer. FOLLOW THAT LOGIC. If I really already got such a refund charged back already, do you think that my credit card company would even open up ANOTHER chargeback dispute regarding the same case?? No, they would take one look at the reversed amount on my account and immediately tell me that I was already refunded. My credit card very clearly told me: no such refund was ever posted; if any money was reversed to me it would've showed up already by this date (1/26). So your claim of a chargeback given to me by Paypal on 1/11? I repeat and maintain my words due to facts as evident before me: UNTRUE CLAIM. Can you prove it? Because my Paypal account and credit card company can prove within a minute that it is NOT the case.
So go ahead and try to defend the grounds that you couldn't refund me because a chargeback was already given to me by Paypal - the bank records speak for themselves. I would not have gone as far as to escalating to a claim on Paypal on 1/18 and finally filing a dispute with my credit card on 1/26 if a refund was ever truly received. I also would not have spent my time filing a claim on Revdex.com to make my experience known in attempt to warn others had I simply been treated justly and honesty.
Lastly, "customer impatience" of waiting for ONE MONTH and no resolution speaks volumes of the standards of your company. The F rating of your company and the fact that all the review sites, Sitejabber, Trustpilot and more all have MORE NEGATIVE reviews than positive says enough on its own too. The worst part is that most complaints from the customers are all so similar, yet this hasn't signaled to your company that something should be done to change it, or that a difference is eminent on your behalves to break this negative pattern. Amazing beyond belief indeed.
I will let the facts fight for themselves from here. To your company? Karma. If you ever experience being conned like this one day, maybe you will think back on this experience and understand a shred of what I and other customers feel.

Initial Business Response /* (1000, 5, 2016/03/03) */
Contact Name and Title: Support Staff
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@lollicouture.com
Hello,
Swimsuits are typically considered to be final sale due to health code restrictions. You can still request a return...

authorization, but the ultimate decision lies with our return team.
Here are our full return instructions, just in case: If you request an RMA (for an order made in the last 40 days) on our website, it will be processed as soon as possible and you will be emailed instructions on how to return the item. You can find the link for RMA's on the bottom right hand side of our website in the pink banner. Please leave a note on the RMA form as to why the return is being requested. Please keep in mind that we usually cannot take returns on clearance items (marked as "ON SALE/CLEARANCE in red lettering at checkout), or swimsuits/intimate apparel.
When applying for an RMA, make sure to use the same email address you used at checkout, as well as the order number that begins with "100."
On another note, this customer is confused on the 7-10 day back order policy. Here original package was delivered on the 20th of February, via USPS: XXXXXXXXXXXXXXXXXXXXXX. This package included a slip that stated that back orders are shipped within 7-10 days of the initial delivery. Her back order shipped out on the 26th, via FedEx: XXXXXXXXXXXXXXXXXXXXXX. This obviously meets our 7-10 day goal.
A cancellation request was placed on the back order, but the warehouse stated the following when asked about this issue: "The only back orders that get cancelled are orders where we miss the 7-10 day window to ship out. We could not cancel these items, per our shipping policies. These policies are free to read on the site."
Initial Consumer Rebuttal /* (3000, 7, 2016/03/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First, I understand I cannot return the suits that have already arrived. Second, the pack slip says nothing about shipped within 10 days of the initial delivery. It says will be cancelled if not shipped within 7-10 days. I placed my order on 2/14. There is no elaboration like they state. I called to cancel my items that were on back order 2/22 which was before they shipped.They also state that that phone call never took place which I have screen shots proving that it did happen. I still have not received the last shipment which they say they have shipped. I called to cancel them because I know I don't want them. All that needs to be done is, they take the unopened package of swimsuits back, IF they ever show up and give me my money back for those two suits. I still don't have tracking number that works. Third, I was never told that you can cancel backorder items. Hannah the first person I talked to told me I can submit my request and get a confirmation via email. She also stated she would send me an email stating the prices of the items I would be refunded because there are no prices on the the packing slips. The second time I called as a follow up because none of the previous stated emails had been send and it was a week later, the gentleman may have said something about not being able to cancel but that was because he was stating they had already been shipped which at that point I had not yet gotten a confirmation they had shipped. Once he hung up on me while I was asking questions I magically got an email with a shipping confirmation that didn't register as a true tracking number.
Final Business Response /* (4000, 17, 2016/03/18) */
Hello,
We can facilitate a return for 2 swimsuits with the 50% intimate/swimsuit return fee, or we can stay with our usual policy of no returns on swimsuits. We cannot offer a refund, only a store credit for the remaining balance. When we receive swimsuits back, we MUST throw them away.
If the order stretches to over 40 days old, the system locks out all RMA requests, and we will no longer be able to assist you in any way.
- Support
Final Consumer Response /* (4200, 19, 2016/03/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept that.

Initial Business Response /* (1000, 5, 2016/03/22) */
Contact Name and Title: Support Staff
Contact Phone: XXX XXX XXXX
Contact Email: [redacted]@lollicouture.com
Hello,
All notices/confirmations were forwarded to the email address you provided at checkout: [redacted]@ohio.edu. Some emails may be...

marked as spam/junk, but our records are indicating you have a verification email from us that was sent on March 14th at around 1:30 PM.
Here are our full return instructions, via our returns team: If you request an RMA (for an order made in the last 40 days) on our website, it will be processed as soon as possible and you will be emailed instructions on how to return the item. You can find the link for RMA's on the bottom right hand side of our website in the pink banner. Please leave a note on the RMA form as to why the return is being requested. Please keep in mind that we usually cannot take returns on clearance items (marked as "ON SALE/CLEARANCE in red lettering at checkout), or swimsuits/intimate apparel.
When applying for an RMA, make sure to use the same email address you used at checkout, as well as the order number that begins with "100."
Keep in mind customers who use discount codes at checkout (as you did), are typically granted a store credit for a return.
- Support
Initial Consumer Rebuttal /* (3000, 7, 2016/03/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello,
I do not have a verification email sent to neither my account I used to sign into the website nor the account linked to my Paypal. Regardless, I sent an email from the account I used to sign into with my concerns and was ignored. It shouldn't matter the email I use if it's the same Order ID number and Vendor ID number.
I also feel Lilli Couture is not hearing my concern. I will NEVER buy from them again nor recommend them to anyone therefore an "in-store" credit will not be acceptable- discounted code or not. I will gladly return the clothing and promotional "free lip gloss" via the process stated, but will NOT be satisfied with in-store credit
Lolli Couture is also false advertising on their Instagram account showing clothes in different material and on their website by falsifying their models sizes. Should the clothes actually look like they did online and sizing was remotely close, I would have considered returning for a different size using in-store credit. However, due to terrible customer service, lack of responses and untimely replies- I will NEVER shop here again!
Final Business Response /* (4000, 9, 2016/03/24) */
Hello,
Per the return policies, freely available to read on our site before or after a purchase, customers that use discount codes at checkout are typically granted a store credit for a return. We can facilitate a return if you wish, but it will only be for store credit. If this is not an ideal scenario for you, we unfortunately do not have much wiggle room.
Additionally, a verification of the order was just (once again) re-sent to the email address provided at checkout.
- Support
Final Consumer Response /* (4200, 11, 2016/03/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your service is absolutely ridiculous. I've received over 20 promotional ads to the email address I signed up with on the website and one promotional ad to my paypal account. It's obvious you have both working e-mail addresses. I've checked my Inbox, Junk Mail, Spam, Clutter and even Trash and still have not received one confirmation from your company. Regardless of the confirmation email being sent/received- let's be progressive and work on this return and refund.
In addition, I tried on multiple occasions over the last week to sign into the site to begin the return process in which neither email address has been "registered" as I still have not received a password [redacted] from your support
In all of my years of shopping online with big names and small boutiques never have I ever had this much trouble. At this point, I'm extremely outraged and will seek further action. Your store has terrible customer service and technical support.
At this time, I need a log in to return these items before the "40" days has passed. In the event your wiggle room does not expand the next contact you'll be hearing from is a lawyer.

Initial Business Response /* (1000, 5, 2016/03/15) */
Hello,
Unfortunately, our rep was correct when he said that swimsuits cannot be returned for a refund or an exchange. We are following the guidelines set forth by the California Attorney General, and swimsuits from our company are considered...

to be final sale due to health code restrictions.
There is simply no way to facilitate a return for swimsuits, as when we get intimates back, we MUST throw them away. The best we can offer is a approved return authorization, but there will be a 50% intimate return fee, with the rest of the balance given to you via store credit.
This customer was shipped the sizes she ordered, and our rep should have been very clear that size changes are done, if at all possible. If the mediums that you requested a size change on were shipped as mediums, it's because the warehouse could not facilitate the larger sizes. Apologies for any inconvenience.
- Support

Initial Business Response /* (1000, 5, 2016/02/11) */
Contact Name and Title: Support Staff
Contact Email: [redacted]@lollicouture.com
As stated in the email to the customer, the picture she sent in looks identical to the item that was listed online. We don't make this swimsuit in any other color....

The customer can request an RMA if she wishes, but swimsuits are typically considered to be final sale due to health code restrictions. The picture online has not been changed, and shows purple / pink.
Here are our full return directions, just in case: "If you request an RMA (for an order made in the last 40 days) on our website, it will be processed as soon as possible and you will be emailed instructions on how to return the item. You can find the link for RMA's on the bottom right hand side of our website in the pink banner. Please leave a note on the RMA form as to why the return is being requested. Please keep in mind that we usually cannot take returns on clearance items (marked as "ON SALE/CLEARANCE in red lettering at checkout), or swimsuits/intimate apparel.
When applying for an RMA, make sure to use the same email address you used at checkout, as well as the order number that begins with "100.""
Initial Consumer Rebuttal /* (3000, 7, 2016/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have the original post from when I ordered it and it only says purple. I realize now it shows purple/ pink. Since the refuse a return, I want a full refund
Final Consumer Response /* (4200, 12, 2016/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not order a pink swimsuit. I ordered a purple one which is precisely what my purchase receipt shows. The picture looks like what I received but I figured it was an example of how the swimsuit would look as far as design. Didn't think it'd be pink as description stated Purple Lace. This company falsely advertised the swimsuit and has since changed the description to purple/ pink but claims they made no mistake.
Final Business Response /* (4000, 14, 2016/02/18) */
By the customers own admission, she received exactly what was pictured at the time of purchase. There is nothing we can do here. She got precisely what she paid for. If she wishes, she can apply for an RMA, which she was instructed to do, both on here, and via email.

Final Consumer Response /* (2000, 9, 2016/08/08) */
I finally saw in my banking that Lollicouture FINALLY refunded me the $22.69 owed to me. It took the Revdex.com to contact them before they made things right, and I want to thank you, Revdex.com, for helping me out with my complaint. So this case can be...

considered closed on my part.