Lolo's Chicken And Waffles

I first called Lolo's to place an order for pick for my lunchWhen I called they told me that they were extremely busy and not taking phone orders at this timeI enquired as to how long the wait was if I came down and place my orderI was told 10-15minsI traveled from south east phoenix to *** and *** road locationWhen I arrived I had to tables ahead of meI explained that I would like to place a to go orderThe hostess proceeded with the customer ahead of me- which was not an issueAfter waiting about mins and customers later I asked the hostess when someone would be able to take my order as I was on lunch, she told me that she had to find someone to take my orderI waited another mins, So now I was 45min into my hour lunch and not even an order placedNeedless to sayI left hungry and upset(don’t play with my food)They didn’t even noticeI called and place a complaint with the manager ***I explained everything to him and he gave me his personal cell phone number and told me to call him and he would make sure I was taken care of and that my next order would be on the houseAbout 2-week later I called and tried to place an orderWhen I spoke to *** he made several bad management decision He didn't handle my order personally he told me to call the main number and place an orderWhen I called the told me that they are only taking payment over the phone for call in orders, I explained to them that *** told me to call and he would be taking care of my order, they said they had to verify this2.*** then got on the phone and began to question me like I had made the whole thing up Stating did He tell me that he would take care of my order? Or are those my words? I explained the initial situation and he said he remembers me but doesn’t remember stating the order would be on the houseHe seemed hesitant and said well what would you like to order? I replied nothing and hung upHORRIBLE customer serviceI only wanted a Tre-Tre which was $(and nothing for me to pay)What a way to lose a customerI was not out to get over or just cop a free mealI wanted to know I was valued as a customer, and repayment for my time and gas I spent driving half way across town the last time I visited their establishmentI know that my order would not break LoLo's but their horrible customer service willBecause if this is how the do business I know there will be other customers who will not be returning to LoLo'sMy co-workers wouldn’t even order form there because of their previous bad experience with Lolo's and now I won't be returning either

Hello,
Im not sure why these complaints have made it to the Revdex.com The owner, *** *** responsed to the complaint*** called the customers and made a dinner reservation with them to come back to the restaurant*** served the customers and gave them the opportunity
to pick anything off the menu free of charge The customers enjoyed hot and fresh food free of charge.
Thanks

Had to wait for over an hour after hostess(Dru)did not know my name and didn't care to ask twiceShe only noticed it was an issue after I complainedThe manager(Antjuan) offered and apology and 10%off of our check, which was not worth it in my opinionWill not be back any time soon and will have nothing good to say about this placeWas very disappointed with the food in Scottsdale, disappointed with the service in Phoenix

Hello, Im not sure why these complaints have made it to the Revdex.com The owner, *** *** responsed to the complaint*** called the customers and made a dinner reservation with them to come back to the restaurant*** served the customers and gave them the opportunity to pick anything
off the menu free of charge The customers enjoyed hot and fresh food free of charge. Thanks