Lolo's Chicken And Waffles

Had to wait for over an hour after hostess(Dru)did not know my name and didn't care to ask twice. She only noticed it was an issue after I complained. The manager(Antjuan) offered and apology and 10%off of our check, which was not worth it in my opinion. Will not be back any time soon and will have nothing good to say about this place. Was very disappointed with the food in Scottsdale, disappointed with the service in Phoenix.

Hello, Im not sure why these complaints have made it to the Revdex.com.  The owner, [redacted] responsed to the complaint. [redacted] called the customers and made a dinner reservation with them to come back to the restaurant. [redacted] served the customers and gave them the opportunity to pick anything...

off the menu free of charge.  The customers enjoyed hot and fresh food free of charge.  Thanks

Hello,
 
Im not sure why these complaints have made it to the Revdex.com.  The owner, [redacted] responsed to the complaint. [redacted] called the customers and made a dinner reservation with them to come back to the restaurant. [redacted] served the customers and gave them the opportunity...

to pick anything off the menu free of charge.  The customers enjoyed hot and fresh food free of charge.  
Thanks

I first called Lolo's to place an order for pick for my lunch. When I called they told me that they were extremely busy and not taking phone orders at this time. I enquired as to how long the wait was if I came down and place my order. I was told 10-15mins. I traveled from south east phoenix to [redacted] and [redacted] road location. When I arrived I had to tables ahead of me. I explained that I would like to place a to go order. The hostess proceeded with the customer ahead of me- which was not an issue. After waiting about 15 mins and 5 customers later I asked the hostess when someone would be able to take my order as I was on lunch, she told me that she had to find someone to take my order. I waited another 10 mins, So now I was 45min into my 1 hour lunch and not even an order placed. Needless to say. I left hungry and upset(don’t play with my food). They didn’t even notice. I called and place a complaint with the manager [redacted]. I explained everything to him and he gave me his personal cell phone number and told me to call him and he would make sure I was taken care of and that my next order would be on the house. About 2-3 week later I called and tried to place an order. When I spoke to [redacted] he made several bad management decision 1. He didn't handle my order personally he told me to call the main number and place an order. When I called the told me that they are only taking payment over the phone for call in orders, I explained to them that [redacted] told me to call and he would be taking care of my order, they said they had to verify this. 2.[redacted] then got on the phone and began to question me like I had made the whole thing up. Stating did He tell me that he would take care of my order? Or are those my words? I explained the initial situation and 3. he said he remembers me but doesn’t remember stating the order would be on the house. He seemed hesitant and said well what would you like to order? I replied nothing and hung up. HORRIBLE customer service. I only wanted a Tre-Tre which was $7 (and nothing for me to pay). What a way to lose a customer. I was not out to get over or just cop a free meal. I wanted to know I was valued as a customer, and repayment for my time and gas I spent driving half way across town the last time I visited their establishment. I know that my order would not break LoLo's but their horrible customer service will. Because if this is how the do business I know there will be other customers who will not be returning to LoLo's. My co-workers wouldn’t even order form there because of their previous bad experience with Lolo's and now I won't be returning either.

Had to wait for over an hour after hostess(Dru)did not know my name and didn't care to ask twice. She only noticed it was an issue after I complained. The manager(Antjuan) offered and apology and 10%off of our check, which was not worth it in my opinion. Will not be back any time soon and will have nothing good to say about this place. Was very disappointed with the food in Scottsdale, disappointed with the service in Phoenix.