Lomas Santa Fe Cleaners

ID#: [redacted]
Re: Ruined shirts
[redacted] explained to customer the shirts fell apart in wash process due to sweat and age. He acknowledged they were old but insisted one was new. For that reason our laundry service-"Zion Laundry" then La Jolla Cleaners & laundry compensated him for...

the one new shirt of $110.00. [redacted] agreed and accepted this was fair.Thank you.
Lomas Sante Fe Cleaners

Review: I took 2 white shirts in to be dry cleaned, and they destroyed them. They told me the shirts where to old and that my body sweat broke down the fabric over time. I admit the shirts where 5 years old, but I took care of them, they where dress shirts, and they where in perfect condition. They offered to clean all of my other shirts for no cost. I brought them all of my dress shirts and told them 2 of the shirts where also as old as the original pair I brought. I pointed out the older shirts so they would take care when cleaning them. It took over a week for me to get my shirts back, and when I went to pick them up they informed me that the 2 older shirts where ruined as well. However, only one of the 2 shirts that where ruined was an older shirt. The other shirt what was destroyed was only a month old. The owner made another excuse saying, "that when you have clothing commercially cleaned it shortens the life span of the clothing." I find this to be extremely inaccurate. When someone has a wedding dress or a fine piece of clothing they take it to the dry cleaners, they do not try and wash it themselves. The owner continued to say that because I sweat that this was the reason my clothes where destroyed. The owner then told me I can't wear white shirts, fine woven shirts, and I have to wear undershirts. I am filing this complaint because, no apologies where given, excuses where made, if feel like I have been lied to, and no compensation was truly received. I have lost 4 white dress shirts; 3 of them where tailored, and moderately expensive.Desired Settlement: I want money equaling the retail price of the shirts. One shirt was from theory clothing current retail value $175.00 One Calvin Kline $30.00 One Banana Republic $110.00 and one Cennith Cole $30.00. the total amount equaling $345.00

Business

Response:

ID#: [redacted]Re: Ruined shirts[redacted] explained to customer the shirts fell apart in wash process due to sweat and age. He acknowledged they were old but insisted one was new. For that reason our laundry service-"Zion Laundry" then La Jolla Cleaners & laundry compensated him for the one new shirt of $110.00. [redacted] agreed and accepted this was fair.Thank you.Lomas Sante Fe Cleaners