Lomographic Society International

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I Sent the package back via UPSHowever, the initial FEDEX label that [redacted] provided to me, was made to be BILLED to meBeing that, UPS would had charged me dollars to ship it backI instead went to UPS whom charged dollars I would greatly appreciate the full refund of all shipping and the package199+dollars TRACKING #: [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: At this time, my complaint, ID [redacted] regarding Lomographic Society International has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

Hello, The order has already been refunded and a working tested flash has been sent to the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
it's been a week and I have not gotten my refund yet!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The refund has been processed; it can take up to business days for a refund to post to an account, it is not an instant processPlease keep an eye on your card statement for the refund, we appreciate your patience

Package was shipped late due to a back-ordered item, we expedited the shipping at no additional cost to the customer when the item arrived to our warehouseThe customer contacted us after business hours
requesting to return the item for a refundWe responded within hours with a prepaid return label for the packageAs soon as the package arrives at our office the refund will be processed

Revdex.com:
At this time, my complaint, ID [redacted]regarding Lomographic Society International has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
I Sent the package back via UPS. However, the initial FEDEX label that [redacted] provided to me, was made to be BILLED to me. Being that, UPS would had charged me 25 dollars to ship it back. I instead went to UPS whom charged 21 dollars.
I would greatly appreciate the full refund of all shipping and the package. 199+21 dollars.
TRACKING #: [redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,
The order has already been refunded and a working tested flash has been sent to the customer.

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: Below are the details of my interaction with Lomography.

I purchased a Fritz The Blitz 2.0 complete flash kit online last winter from the Lomography website. I did not open it until I went on my trip to New York City in the spring (May) and found that it was not working out from the package. I had to contact the store several times in regards to this issue before finally receiving a response. [redacted], with whom I had been corresponding with, informed me I could ship the flash back to Lomography so they could inspect it and send me a replacement.

At the time I happened to be taking my vacation in NYC, so I visited the store in Greenwich to confirm that the item was defective. The employees confirmed that the metal piece inside was broken, however the employees at the store, for whatever reason, could not offer me a replacement and encouraged me to contact Lomography online and follow their instructions. Upon arriving home from my vacation, I emailed [redacted] back and confirmed that I would send the item.

[redacted] then provided me with the address for the store in NYC which I had just visited... and I was incredibly disappointed since I had just been there in person and was told they couldn't help me (aside from confirming that it was defective). If this is their policy on returns for defective items then I am unsure why I was instructed to contact the website instead.

Regardless, I did contact [redacted] again and shipped the item back with tracking on June * 2014. According to my tracking number the "Fritz the Blitz 2.0 Complete Flash Kit" was delivered to the NYC store on June * 2014, however after a week had passed I had still not received a response as to what was happening with my return or replacement.

I attempted to contact [redacted] and Lomography several times after the item was delivered but received no response initially. [redacted] I finally got back to me on June ** 2014 and advised that he was shipping out a replacement.

July [redacted] arrived and I still had not received the replacement, so I contacted [redacted] again on July * 2014. [redacted] replied on July * 2014 and advised that he just shipped it out that day and provided me with a tracking number. I finally received my replacement on July * 2014.

Unfortunately, given my experience with Lomography, I should have known better and tested the flash at the time I received it. However I did not and when I went to use it today I discovered it is also a defective and broken item.

I have contacted [redacted] at Lomography again but I have little faith this issue will be resolved. I am thoroughly disgusted in the service and the fact that I have wasted over $100.00 on this purchase and a lot of time.

At this point I am almost questioning if they sent me the item that I had just returned to them, or potentially their product quality is not up to standard and these items are factory defects in need of a recall. If needed, I can provide my original receipt for the purchase, the receipt for the shipping, as well as all my email correspondents with [redacted] from Lomography.

Thank you very much.Desired Settlement: My money back or a working flash would be ideal, however, I have very little faith.

Business

Response:

Hello,

The order has already been refunded and a working tested flash has been sent to the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I pre-ordered some film (35mm purple film) from Lomography in late January of 2013. At that time the film was supposed to be shipped in July 2013. On 7/*/13 I received an update letting me know that the films would be shipped on 8/*/13. To date I have not received any further updates, nor have I received the film. My email requests to Lomography for an updated status have gone unanswered.Desired Settlement: My preference would be to get the film I ordered, but if that is not possible, I would like a refund.

Consumer

Response:

At this time, I have not been contacted by Lomographic Society International regarding complaint ID [redacted].

Sincerely,

Review: I started ordering my product on august [redacted], 2013. I got my confirmation of order same day, took them a week and half to send me a shipping confirmation and that stated it will be delivered 3 weeks later. I sent in many emails and phone calls and no such luck until last Friday. They will prioritize my shipping for me. I initially wanted to buy this for my friends birthday that occurred last week, it's been many weeks and I finally got the gift... my friend no longer wishes for the present as what we went through with their customer service and support was great frustration. Spending hours on the phone to get no answer and sending multiple emails to get no answer.

I want to return this product and get a full refund, but they have no even replied back to me or gotten back to me. They are avoiding their customers and their requests.

Please provide assistance to this. They are unreachable!Desired Settlement: FULL REFUND AND return shipping label

Business

Response:

Package was shipped late due to a back-ordered item, we expedited the shipping at no additional cost to the customer when the item arrived to our warehouse. The customer contacted us after business hours requesting to return the item for a refund. We responded within 24 hours with a prepaid return label for the package. As soon as the package arrives at our office the refund will be processed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I Sent the package back via UPS. However, the initial FEDEX label that [redacted] provided to me, was made to be BILLED to me. Being that, UPS would had charged me 25 dollars to ship it back. I instead went to UPS whom charged 21 dollars.

I would greatly appreciate the full refund of all shipping and the package. 199+21 dollars.

TRACKING #: [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

it's been a week and I have not gotten my refund yet!!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The refund has been processed; it can take up to 10 business days for a refund to post to an account, it is not an instant process. Please keep an eye on your card statement for the refund, we appreciate your patience.

Review: I ordered 10 rolls of film from this company on June [redacted] 2013. I knew I was on a waiting list and was finally told by email that I could choose a different type of film in exchange. I submitted the form for different film. When I didn't receive the film, I asked for a full refund. The first email was a canned response that they were going through requests and the film would be sent soon. I then asked for a refund by email 2x. I've also called 3x to the call center that was found in the email, leaving messages with my information. No response since the first email has been received. No film or refund either. It has been about 1 month since I submitted the form they sent. I only want a refund now by either check or through my Paypal account that I originally paid with. My order number for the film is [redacted].Desired Settlement: The business should provide a refund since it has been several months since I first placed the order and at this point I do not trust them to send the correct film to me.

Review: The nature of my complaint could pertain to any number of categories above including poor customer service, inferior quality of service offered, delays in service, misrepresentation of service, etc.

At the beginning of January I submitted an order online via Lomography's website to process 3 rolls of 35mm film, a service which included development of film, digital scans, and physical prints. Once I received the envelope #'s to ship in my rolls, I decided to bring the rolls into the Lomography Gallery Store at[redacted] in person rather than shipping them in. I called prior to doing so, and spoke to someone in the store upon arrival, both of whom told me that would be no problem to drop off the film rather than shipping it in. After a week or so of not hearing any sort of confirmation or status update on my film, I tried contacting the store via telephone. Each time I called to check on my rolls NO ONE at the gallery store seemed to have any information on the status of my order. They kept needing to check with the "photo lab" which I got the impression was located in their basement "downstairs", and still... everyone seemed confused and said it would just take some indefinite amount of time, between two and ten days to process (depending on who was answering). I proceeded to write to customer service via Lomography.com (where I placed my initial order), and still no response for several days.

Eventually, I received the digital scans of my photos for download, which were meant to come before the physical prints in snail mail. One roll was blank (which I can't understand), and another WAS NOT EVEN MINE!!! At this point I contacted the store, practically on a daily basis to try and resolve the issue. What happened to my roll?!?!?! What about the blank one?!?!?! Will I receive the blank negatives regardless?? It was like pulling teeth get the answers and I got the impression that everyone I spoke to couldn't care less. Toni, the customer service representative I finally got ahold of tried somewhat to ease my concerns, but still I got the impression that there was no urgency from a corporate structure to value the customer's opinion. I have been taking photos for awhile, have used several services and have never experienced this. It seems as though my rolls were lost and completely mismanaged. I was left with no confidence.

After Toni agreed to a full refund for the inconvenience, it was yet another week before I actually received my film and prints. I have yet to receive the refund (which she claims has been processed), and have submitted a dispute via my credit card company in order to expedite the process. The "photo lab" is still allegedly searching/waiting absentmindedly for some clue as to where my other roll might be, but I have NO confidence that this will be followed through.

Today I received my prints at home and experienced continued disappointment with their service. I thought Lomography processes and prints via an in-house lab, but these photos seem to have been printed via a generic third party vendor.Desired Settlement: As a company that represents themselves as being proponents of the "lomographic movement" to preserve analog photography, they should NOT offer film processing services if they cannot fulfill it with quality service and expertise! Customers should be aware of what they are getting... and that they can get the same thing from going down the street to any old pharmacy or 1 hour photo shop (if those even exist anymore). Furthermore - I would like some consolation for my lost photos and the confidence that they will do all that is in their power to find them! These are irreplaceable photos and memories from a trip to Europe (if those are indeed the roll that is missing and not this blank roll) that I am sad to have lost. It's really unfortunate.

I wish there was someone higher up in the corporate office that would care to hear a customer's opinion.

Consumer

Response:

At this time, my complaint, ID [redacted]regarding Lomographic Society International has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,