Lompoc Honda

I was pleased with the level of customer service I received from my sales person, however, I was disappointed that my buying a used car was not as appreciated as perhaps if I bought a brand new car Whomever's decision it is to NOT provide a full tank of gas when someone purchases a used car, should really reconsider I not only traded in my vehicle, but I also put $down I realize it was late the night I bought it, so I knew it wouldn't be fully detailed, but when I took it back the following week, I feel the tank should have been filled and my car washed and fully detailed There was small compartments that were left dirty and untouched and it did not appear that the outside was cleaned very well either

Gosh, this is a tough one for usOn a periodic basis, we see this problem on Hondas with very high mileageThis isn't a case of something actually "breaking." It is more a case of something "wearing out with time and use," sort of like brakes wear out with time and use The constant in and out and turning of the key wears down the surface of the tumblers inside of the switch As wear continues at some point the switch can no longer operate as designed It is unfortunate in this case that the switch wore out while the vehicle was in our possession It is our policy here at Lompoc Honda that if we damage or break something on a customer’s car we fix it without question We operate according to The Golden Rule In this case, if I were the customer, and I really understood how this failure occurred, I would not expect Lompoc Honda to fix this at their expense; that wouldn't be fair I do believe our decision not to pay for this was appropriate I'm really sorry that this customer feels otherwise, and hope they will get a second opinion on why this happened, so they don't think we have deceived them in any way

Our accounting office sent the following email to *** *** on 8/4:
"***: I scanned and attached a current DMV desk report listing you as registered owner of this vehicle. The original registration was mailed to the address as shown on the credit report
and report of sale signed by you at the time of purchase. I also scanned copies of those too. This information is what I used to complete your registration, which was done on 4/7/2015. When you called me in June and told me that your address had changed I wanted to help you and went out of my way to try and make it as easy for you as possible even though it was not my responsibility at that point to do so since I had already completed the DMV transfer of ownership. I was really just trying to help you. When I received your signed paperwork on 6/reflecting your new address I walked it in on my next DMV appointment which was on 7/22, as a dealership we are only allowed one 30-minute appointment once a month, and 7/was my earliest appointment, I was then told I had to mail the documents to LA due to me not having the authorization , since I was acting on your behalf, I left you a message explaining this. On 7/I overnighted your paperwork for you to the LA Metro DMV for the correction; I have also attached a copy of the overnight shipping label. I am frustrated too *** because now this is completely in the hands of the DMV and I have no control over this."
So what happened? We processed all paperwork according to the information *** *** provided. Unfortunately, *** *** moved and subsequently the communication between her and the DMV was interrupted. This matter is between her and the DMV. To try to help *** ***, our staff went beyond their responsibilities to bring this matter to the attention of our local DMV. Our staff was told by DMV that we cannot do this as we don't represent *** ***. We did however tell *** *** what she needs to do to resolve this matter. For the record, counter to her representation, the car was and is registered in her name

I purchased a 2006 Ford Mustang Convertible from this dealership on February 13, 2014. By March 1, 2014, the convertible top started leaking. I contacted the dealership to receive a resolution. I left multiple messages and sent numerous emails and received no response. During this same time, I had been charged the February payment for the 2012 Chevy Sonic I had traded in for the mustang. I called the dealership again and once more, did not receive a return phone call. I was finally able to talk to [redacted] in April AFTER I had to prevent the Sonic's March payment from going through and making me overdrawn on my account. Mrs. [redacted] promised me that they had sent the check but [redacted], the finance company for the Sonic, promised me that they never received the check. After numerous harassing phone calls to, not only myself, but also my parents, I gave Ally Mrs. [redacted] direct number. Finally by the end of April, I stopped receiving calls from [redacted] (OVER two months after I gave them the sonic and drove away with the mustang) and I received a call from Lompoc Honda's service department in regards to the leaky convertible top. Due to to my schedule and lack of communication, once again, from this dealership, I finally received a new top on May 30, 2014. Less than one month later, my car started making a rattling noise. I took it to a mechanic and found out that now my beloved Mustang had a bad Catalytic Converter, which is a $1,500 repair. Seeing as how, at this point, I had ONLY had the car for FIVE months, had driven it LESS than 5,000 miles, AND had nothing but negative customer service experiences, I assumed the dealership would help me out, even if it was only a little. Due to the price of the repair, any help would have been much appreciated, so I contacted the dealership. They basically told me that they have already "gone above and beyond" and are not responsible for helping me as this repair is "wear and tear." IF I had been driving the car for a while then I can understand the "wear and tear" but I had been driving this car for FIVE months. Needless to say, I was furious and disappointed so I reached out to the general manager. He then passed me off to the owner who absolutely refused to return any of my calls and/or emails. I have been trying to get in contact with the owner for about two months now and have yet to speak to him on the phone. I now understand why the customer service of this dealership is so bad. It starts from the top and flows downhill until the customer is left feeling betrayed, frustrated and angry. DO NOT BUY YOUR NEXT CAR FROM THIS DEALERSHIP!! Their website is a lie, they do NOT care about the customer experience and you are NOT family when you drive off the lot. I love my mustang but I absolutely ABHOR this dealership and EVERY single person that treated me as if I was a thorn in their side.

Complaint: 10560627
I am rejecting this response because:
According to "American Honda", the manufacturer of Hondas, there is no such background of Hondas ignitions "wearing out with time and use". Moreover, my vehicle only had slightly over  123,000 miles on it at the time that I dropped it off at Lompoc Honda which is not "high mileage" for a Honda. I was also informed that the reason Lompoc Honda gave to American Honda for not replacing the ignition that they broke was that there was no guarantee that the ignition wasn't already broken prior to being dropped off for servicing. My response to that is had the ignition been broken at the time of drop off at Lompoc Honda [redacted] would not have been able to remove the key when she checked the mileage; the service tech would have known as soon as the vehicle was taken back because he would have had to remove the key; whomever removes and secures the keys at the end of each day would have noticed that the key was stuck; and lastly, [redacted] would not have acknowledged on video camera that she knew that the ignition was in perfect condition when the vehicle was dropped off nor would she have apologized for breaking the ignition, again recorded on camera. My recommendation and request is that Lompoc Honda acknowledge their "Golden Rule" and fix my ignition "without" further "question" since they "damaged" or "broke" my ignition because I, as the customer, do not "understand how this failure occurred". I trusted Lompoc Honda with the servicing of my vehicle and feel that I have been deceived in every way possible after giving them my business.      
Regards,
[redacted]

Yeah, we heard it all before. Car salesmen are [redacted], [redacted], [redacted]and [redacted]. I thought this time was going to be different. Friend said he never had a problem there so I went and looked around. Found a car and set it in motion. Salesman tells me I have a buyer for your truck but I had to beat him up to get this price, (Offer) yeah, yeah. So as I buy there used car I was told the inspection was done. (Have to take there word for it) So after getting home I start checking things like the wiper blades, Fail, 1 has a tear. Air filter was new, Oil was clean. Reset the oil change counter, But how do I know for sure this was done ? I don't. Check the cabin filter, Wow The slot is empty. So how can you say you checked it all out and no filter?
So, a friend calls me to tell me my truck I traded in is for sale on there lot. Hmm the salesman said he already sold it to another dealership and they were going to come pick it up in a day or two. Well the dealership that bought it was them. So this was al planed out. Pretend some other dealership was interested in truck at a set price so I could not haggle my asking price.
So next time I'm in Lompoc California I plan to Picket there car lot. Wave signs etc.
I'm starting to question the safety of the car I bought. If they will skimp on a filter to save a few bucks then what else did they overlook or not look at ? They did not check the wiper blades as they would have seen that it had a tear. No Filter, Was oil changed like they said ? Who knows.
I also plan on contacting HONDA Company in email to inform them of this.
Does Honda want there name on a company that may be trying to save a few bucks?
So be honest, would you want to buy a car that they say has been safety inspected ? I don't after I see what I saw.
As I'm writing this review there calling me. I wrote them a email in advance to inform them of my review that I'm going to do. If they keep that up I'll take that as a sign of Harassment and deal with that as well. Funny how when you bring it to there attention nothing gets done till you post reviews. I gave them a week and heard nothing. This gets posted and there calling you wanting to feed you more lie's and B.S.
If you want to be lied too by a Lompoc Honda Salesmen make sure you ask for Ron H..

Gosh, this is a tough one for us. On a periodic basis, we see this problem on Hondas with very high mileage. This isn't a case of something actually "breaking." It is more a case of...

something "wearing out with time and use," sort of like brakes wear out with time and use.  The constant in and out and turning of
the key wears down the surface of the tumblers inside of the
switch.  As wear continues at some point the switch can no longer operate as
designed.  It is unfortunate in this case that the switch wore out while
the vehicle was in our possession.  It is our policy
here at Lompoc Honda that if we damage or break something on a customer’s car we fix
it without question.  We operate according to The Golden Rule.  In this case, if I were the customer, and I really understood how this failure occurred, I would not expect Lompoc Honda to fix this at their expense; that wouldn't be fair.  I do believe our decision not to pay for this was appropriate.  I'm really sorry that this customer feels otherwise, and hope they will get a second opinion on why this happened, so they don't think we have deceived them in any way.

I was pleased with the level of customer service I received from my sales person, however, I was disappointed that my buying a used car was not as appreciated as perhaps if I bought a brand new car. Whomever's decision it is to NOT provide a full tank of gas when someone purchases a used car, should really reconsider. I not only traded in my vehicle, but I also put $400 down. I realize it was late the night I bought it, so I knew it wouldn't be fully detailed, but when I took it back the following week, I feel the tank should have been filled and my car washed and fully detailed. There was small compartments that were left dirty and untouched and it did not appear that the outside was cleaned very well either.

Review: I posted a review about this place and this is a update.(See past complaint)The hits just keep coming with the dealership. The car only has 1 lic plate. Both were covered with the dealership ad that covers the plate. Ah, Only 1 plate. So I have to go to the DMV and get new plates and stickers for a cost of 20.00 out of my pocket. Only one plate on car which did not have a month or year sticker on it.Then the DMV Informs me that the plate was expired when I bought it by 5 months. So In another 7 months I have to pay another fee of over 350.00 as the plate goes by the month sold which is April. Another sneaky move to cover the 1 plate which did not have any month or yr stickers on it.I'm going to go to the San Luis Obispo Court house and file a small claims case that will show they covered up so many things with the sale of this car. I would advise anyone looking to buy a new or used car from Lompoc Honda to stay far away.So many unseen things are showing up I can hardly wait to see what's next.I plan on contacting the New Times paper and see if they think this is news worthy.I also plan on Picketing there car lot. I am also going to contact the State of Calif Dept of Consumer affairs about this dealership. Something needs to be done on how they cover up things and let the buyer sort it out.I plan on putting out more info on how you need to stay away from this dealership. So many hidden items that are ending up costing me hundreds and hundreds out of pocket on things that should have been taken care of before the car was sold.Desired Settlement: DMV Fee's I paid were approx 350.00 which I will have to pay again in 7 months due to missing plate and the plate on Vec had no monthly or year sticker. DMV advised me that it goes by the date car was 1st sold which was April. So in April of 2016 I pay another 350.00 but I will only get 7 months use for this 1st time as car was sold with expired plates.1st complaint was never taken care of so I doubt this will as well.I plan on Picketing there car lot, contact the news papers, etc.

Business

Response:

Thank you very much for letting me know there was a problem here. I have been in email contact with this customer, and he and I are trying to work things out and (I hope) become friends.

I have purchased 2 cars from Lompoc Honda - an Insight and recently (Dec 2013) a Honda Pilot. I have always taken all my vehicles, including my non-Honda vehicles, for service to this dealership. My experience of both the Service and the Sales department has, without fail, been very positive.

In both their Sales and Service they have been upfront and honest with me - and I have never felt taken advantage of. I will highly recommend this dealership to anyone.

Review: I DROPPED OFF MY CAR AT LOMPOC HONDA ON WEDNESDAY MARCH 11 WITH [redacted] FOR SERVICE BECAUSE MY CHECK ENGINE LIGHT WAS ON. ON WEDNESDAY MARCH 11TH, AFTER A DIAGNOSTIC CHECK, I WAS CONTACTED BY [redacted] WITH THE RESULTS WHICH WAS THE NEED TO REPLACE MY O2 SENSOR. I AGREED TO THE REPLACEMENT. AFTER THE O2 SENSOR WAS REPLACED I WAS CONTACTED AGAIN BECAUSE THERE WAS A "WEIRD NOISE" IN THE WHEEL WELL WHEN THE SERVICE TECH TEST-DROVE THE CAR. I GAVE PERMISSION FOR THEM TO INVESTIGATE. I WAS CONTACTED AGAIN ON WEDNESDAY WITH THE NEWS THAT MY CAR NEEDED A NEW BALL BEARING. I AGAIN GAVE PERMISSION FOR THE WORK TO BE COMPLETED. I WAS CONTACTED ON FRIDAY MARCH 13TH THAT MY CAR WAS READY FOR PICK UP. I ARRIVED AT LOMPOC HONDA AT 4:50 PM AND NOTICED THAT MY CAR WAS PARKED AT THE FRONT OF THE SHOP CLOSEST TO THE SERVICE DOOR. THE WINDOWS WERE DOWN AND THE KEY WAS IN THE IGNITION. I PROCEEDED TO PAY AND [redacted] PULLED UP THE CAR, ABOUT 20 FEET FROM WHERE IT WAS PARKED TO THE EXIT OF THE SERVICE DEPARTMENT, AND PROCEEDED TO LEAVE THE VEHICLE RUNNING. THE CAR WAS THEN DRIVEN 1 BLOCK TO THE LOCAL GROCERY STORE. WHEN I TRIED TO TURN THE CAR OFF AND REMOVE THE KEY I REALIZED THAT THE KEY WAS STUCK IN THE IGNITION. I RETURNED TO LOMPOC HONDA AND SHARED MY CONCERN. AFTER THE TECH TRIED REMOVING THE KEY SEVERAL TIMES, HE CLEARLY STATED THAT SOMETHING IN THE IGNITION BROKE WHICH IS WHAT WAS CAUSING THE KEY TO BE PERMANENTLY STUCK IN THE IGNITION. TONIA AND I AGREED THAT THE IGNITION WAS IN WORKING ORDER WHEN I DROPPED THE CAR OFF ON WEDNESDAY MARCH 11. TONIA THEN APOLOGIZED FOR THE INCONVENIENCE AND ASKED IF IT WAS POSSIBLE FOR ME TO LEAVE MY VEHICLE OVER THE WEEKEND SO THAT THEY COULD ORDER THE PART ON MONDAY, MARCH 16 AND HOPEFULLY COMPLETE THE WORK ON TUESDAY MARCH 17. I HAD NO CHOICE BUT TO LEAVE MY CAR THERE BECAUSE THE KEY WAS STUCK. I ASKED [redacted] TO MAKE SURE THAT THE BATTERY BE DISCONNECTED SO THAT IT DID NOT DRAIN THE BATTERY. ON TUESDAY, MARCH 17, I RECEIVED A CALL FROM [redacted] STATING THAT THE COST OF THE REPAIRS WERE ESTIMATED AT $350 AND THAT I WAS RESPONSIBLE FOR PAYING THOSE FEES. WE AGAIN SPOKE ABOUT THE CONDITION OF THE IGNITION WHEN I DROPPED THE CAR OFF AND TONIA STATED THAT SHE WOULD SPEAK TO HER MANAGER. I RECEIVED ANOTHER CALL FROM [redacted] ON TUESDAY MARCH 17 STATING THAT ALL SHE COULD OFFER IS A DISCOUNT ON LABOR. I AGAIN EMPHASIZED THE FACT THAT MY IGNITION WAS BROKEN BY ONE OF THEIR STAFF AND I DID NOT FEEL THAT I WAS RESPONSIBLE FOR FIXING THE DAMAGE. SHE REFERRED ME TO A MAN THAT SHE STATED WAS THE DIRECTOR. I BELIEVE HIS NAME WAS KEN. HE STATED THAT LOMPOC HONDA IS CLEARLY NOT RESPONSIBLE FOR THE DAMAGE TO THE IGNITION BECAUSE IT WAS "INEVITABLE" THAT THE IGNITION WOULD BREAK DUE TO THE VEHICLE MILEAGE (123,000). HE ALSO ADDED THAT HE WOULD NOT HAVE OFFERED TO DISCOUNT THE LABOR AND THAT I WAS EXTREMELY LUCKY THAT THE MANAGER HAD OFFERED. ACCORDING TO THE DIRECTOR, LOMPOC HONDA IS NOT LIABLE FOR ANY DAMAGES BECAUSE "THE TECH NEVER WORKED ON THAT PART OF THE CAR". I PICKED UP MY CAR ON TUESDAY MARCH 17, 2015 WITH A BROKEN IGNITION.Desired Settlement: MY IGNITION WAS BROKEN DURING THE TIME IT WAS BEING SERVICED AT LOMPOC HONDA SO I WANT THEM TO REPLACE MY IGNITION.

Business

Response:

Gosh, this is a tough one for us. On a periodic basis, we see this problem on Hondas with very high mileage. This isn't a case of something actually "breaking." It is more a case of something "wearing out with time and use," sort of like brakes wear out with time and use. The constant in and out and turning of

the key wears down the surface of the tumblers inside of the

switch. As wear continues at some point the switch can no longer operate as

designed. It is unfortunate in this case that the switch wore out while

the vehicle was in our possession. It is our policy

here at Lompoc Honda that if we damage or break something on a customer’s car we fix

it without question. We operate according to The Golden Rule. In this case, if I were the customer, and I really understood how this failure occurred, I would not expect Lompoc Honda to fix this at their expense; that wouldn't be fair. I do believe our decision not to pay for this was appropriate. I'm really sorry that this customer feels otherwise, and hope they will get a second opinion on why this happened, so they don't think we have deceived them in any way.

Consumer

Response:

Review: 10560627

I am rejecting this response because:

Review: We recently went to Lompoc Honda to test drive a vehicle my wife saw online. We saw that the vehicle was listed for $11,500 online and on the paperwork in the vehicle window. After the drive we offered what we thought was a fair price. After they turned that down we upped our offer and that was denied too. We were then told that the vehicle was not the price listed, but $12,995. This is very deceptive so we left. The next day my wife called the sales manager and was treated very rudely. She was told to be quiet and let him talk. After she tried to give her side of the story he said, "that is the price" and hung up on her. This company changed the price after we came in to purchase this vehicle.Desired Settlement: We want the dealer to honor the price that was listed and maybe take a course on how to treat people better.

Business

Response:

We are very sorry for this confusion, and we thank you for the opportunity to respond.

We buy a lot of used cars and we change our used car prices frequently in response to the prices we see on the Internet. Basically, we look at similar cars for sale in our area, and we price our cars against them, to be very competitive. The window stickers we post on our used cars have two price lines. One price line says, “KBB Retail Price” and in that space we actually print the KBB retail price. Directly under that line, we have another line that says, “Our Price.” In that space we have written the words, “Changes Frequently….Please Ask.” We review our pricing almost every day, and we may adjust our prices downward or upward, depending on the competitive environment and other factors. Most times our prices are lower than the “KBB Retail” price, but sometimes our price is higher than that benchmark, because the general market is higher. In this case, with this Cadillac SRX, our price is actually higher than KBB Retail, because the car has so few miles and is in such exceptional condition.

We use a computer system that records every pricing change we make. We make all our pricing decisions on this system. Whatever prices we set there automatically update the prices on our web site, Autotrader.com, Cars.com, and other web sites that list used cars for sale. Therefore, I can look at the pricing history of a car and know for certain how much we asked for any particular vehicle on any particular day. Upon receiving this complaint, I went into our computer system to check our asking price. This car was given a selling price of $12,995 on December 6. The price stayed at that level until January 8, when we reduced the price to $12,499. As of today, there have been no other price changes made to this vehicle. It was never priced at a lower level than this. It’s just not technically possible for this car to have been listed for less money on any web site (unless we were hacked, I suppose, but that has never happened to us.)

I’m not sure exactly what has happened here. The price the customer stated in the email to Revdex.com ($11,500) is very close to the “KBB Retail Price” that is printed on the actual window sticker ($11,564). Maybe the customer saw this reference price on the sticker and thought that was our asking price? I also know that our salesman, Randy, did make a mistake when the customer asked him if $11,500 was the price. Randy should have looked at his price list to check before he responded, but did not. In any event, our salesperson Randy gave this customer bad information. I spoke to Randy today and he quickly admitted he make this mistake, and he is sorry for that. When we caught the mistake, we told the customer we were sorry. The customer, understandably, didn’t like the fact that we made a mistake. We don’t like that fact either. I wish we could figure out how to never make mistakes! We deal with thousands of customers each month. When we goof, we say it simply: “We goofed.” However, thankfully, we do have systems in place to track actual prices and correct our mistakes right away.

For years, Lompoc Honda has been known by the fact that we do our best to operate according to The Golden Rule. Generally, we earn extremely high marks for customer satisfaction. I personally apologize to this customer that we let them down. I do hope they can forgive us give us another shot someday.

Review: I purchased my vehicle from Lompoc Honda on January 3, 2015. As of August 3, 2015 I have still not received any registration for my vehicle. I moved my place of residence in March and did provide that information to the dealership. I was essentially sold a vehicle the dealership did not have the registration for. After multiple attempts to get any information through the dealer I have taken it upon myself to contact the DMV. Upon one of my recent attempts (6/22/2015) I submitted a change of address form through the dealership and the DMV shows no record of that form being submitted. It is now 8 months since the date of sale and I have no registration for the vehicle and the temporary registration is now expired.Desired Settlement: I am making monthly payments for a car that I have no proof that I own. I am unaware of it's registration date. Provide registration for the vehicle I purchased.

Business

Response:

Our accounting office sent the following email to [redacted] on 8/4:

I purchased a 2006 Ford Mustang Convertible from this dealership on February 13, 2014. By March 1, 2014, the convertible top started leaking. I contacted the dealership to receive a resolution. I left multiple messages and sent numerous emails and received no response. During this same time, I had been charged the February payment for the 2012 Chevy Sonic I had traded in for the mustang. I called the dealership again and once more, did not receive a return phone call. I was finally able to talk to [redacted] in April AFTER I had to prevent the Sonic's March payment from going through and making me overdrawn on my account. Mrs. [redacted] promised me that they had sent the check but [redacted], the finance company for the Sonic, promised me that they never received the check. After numerous harassing phone calls to, not only myself, but also my parents, I gave Ally Mrs. [redacted] direct number. Finally by the end of April, I stopped receiving calls from [redacted] (OVER two months after I gave them the sonic and drove away with the mustang) and I received a call from Lompoc Honda's service department in regards to the leaky convertible top. Due to to my schedule and lack of communication, once again, from this dealership, I finally received a new top on May 30, 2014. Less than one month later, my car started making a rattling noise. I took it to a mechanic and found out that now my beloved Mustang had a bad Catalytic Converter, which is a $1,500 repair. Seeing as how, at this point, I had ONLY had the car for FIVE months, had driven it LESS than 5,000 miles, AND had nothing but negative customer service experiences, I assumed the dealership would help me out, even if it was only a little. Due to the price of the repair, any help would have been much appreciated, so I contacted the dealership. They basically told me that they have already "gone above and beyond" and are not responsible for helping me as this repair is "wear and tear." IF I had been driving the car for a while then I can understand the "wear and tear" but I had been driving this car for FIVE months. Needless to say, I was furious and disappointed so I reached out to the general manager. He then passed me off to the owner who absolutely refused to return any of my calls and/or emails. I have been trying to get in contact with the owner for about two months now and have yet to speak to him on the phone. I now understand why the customer service of this dealership is so bad. It starts from the top and flows downhill until the customer is left feeling betrayed, frustrated and angry. DO NOT BUY YOUR NEXT CAR FROM THIS DEALERSHIP!! Their website is a lie, they do NOT care about the customer experience and you are NOT family when you drive off the lot. I love my mustang but I absolutely ABHOR this dealership and EVERY single person that treated me as if I was a thorn in their side.

Yeah, we heard it all before. Car salesmen are [redacted]and [redacted]. I thought this time was going to be different. Friend said he never had a problem there so I went and looked around. Found a car and set it in motion. Salesman tells me I have a buyer for your truck but I had to beat him up to get this price, (Offer) yeah, yeah. So as I buy there used car I was told the inspection was done. (Have to take there word for it) So after getting home I start checking things like the wiper blades, Fail, 1 has a tear. Air filter was new, Oil was clean. Reset the oil change counter, But how do I know for sure this was done ? I don't. Check the cabin filter, Wow The slot is empty. So how can you say you checked it all out and no filter?

So, a friend calls me to tell me my truck I traded in is for sale on there lot. Hmm the salesman said he already sold it to another dealership and they were going to come pick it up in a day or two. Well the dealership that bought it was them. So this was al planed out. Pretend some other dealership was interested in truck at a set price so I could not haggle my asking price.

So next time I'm in Lompoc California I plan to Picket there car lot. Wave signs etc.

I'm starting to question the safety of the car I bought. If they will skimp on a filter to save a few bucks then what else did they overlook or not look at ? They did not check the wiper blades as they would have seen that it had a tear. No Filter, Was oil changed like they said ? Who knows.

I also plan on contacting HONDA Company in email to inform them of this.

Does Honda want there name on a company that may be trying to save a few bucks?

So be honest, would you want to buy a car that they say has been safety inspected ? I don't after I see what I saw.

As I'm writing this review there calling me. I wrote them a email in advance to inform them of my review that I'm going to do. If they keep that up I'll take that as a sign of Harassment and deal with that as well. Funny how when you bring it to there attention nothing gets done till you post reviews. I gave them a week and heard nothing. This gets posted and there calling you wanting to feed you more lie's and B.S.

If you want to be lied too by a Lompoc Honda Salesmen make sure you ask for Ron H..

I was pleased with the level of customer service I received from my sales person, however, I was disappointed that my buying a used car was not as appreciated as perhaps if I bought a brand new car. Whomever's decision it is to NOT provide a full tank of gas when someone purchases a used car, should really reconsider. I not only traded in my vehicle, but I also put $400 down. I realize it was late the night I bought it, so I knew it wouldn't be fully detailed, but when I took it back the following week, I feel the tank should have been filled and my car washed and fully detailed. There was small compartments that were left dirty and untouched and it did not appear that the outside was cleaned very well either.