Lon Smith Roofing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response belowThe change was not agreed to by both partiesMy approval was not solicited prior to the work being done and thus my power as a consumer in regards to making a purchasing decision was stolen from meThe contract was not betweeen the insurance company and Lon SmithThe contract was with me and Lon SmithI should have been advised of the change prior to the work being started so that I could decide to change roofing contractors or elect to postpone the work until prices were more favorableThis is a fundamental right consumers have and it was systematically denied me Regards, [redacted] Revdex.comJoann HeadlandLon Smith Roofing E Waggoman St Fort Worth TX Dear Joann Headland: As a service to your business, this letter is in regards to a consumer complaint submitted to the Revdex.com about your business on 8/18/by [redacted] and assigned complaint ID [redacted] Your customer has rejected the business' response For your convenience, a copy of the customer's response is below To expedite this matter, please respond back to the Revdex.com within days of receiving this notice In the Revdex.com's experience, the following tips often help foster trust in a business: * Acknowledge customer concerns * State the facts as you see them and avoid emotion * Explain the actions you have taken to resolve concerns Please understand that the customer's dispute and your response could be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any information that personally identifies your customer By submitting your response, you are representing that it is a truthful account of your experience with this customer The Revdex.com may redact the dispute of your response to protect privacy rights and to remove inappropriate language If you have any questions, please contact us at 800-621-between 9:a.mand p.mor by email at [email protected] Regards, Steven Glover Dispute Resolution, Arbitration/AutoLine Phone: 817-882- MESSAGE: Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response belowThe change was not agreed to by both partiesMy approval was not solicited prior to the work being done and thus my power as a consumer in regards to making a purchasing decision was stolen from meThe contract was not betweeen the insurance company and Lon SmithThe contract was with me and Lon SmithI should have been advised of the change prior to the work being started so that I could decide to change roofing contractors or elect to postpone the work until prices were more favorableThis is a fundamental right consumers have and it was systematically denied me Regards, [redacted]

Attached is a copy of the paid in full statement that was mailed to Mr [redacted] August 31, with his labor warranty

Mr*** called in and paid the original portion of the contract and stated he would decide if/how much of the supplement he would pay We have submitted a revised statement to Liberty Mutual noting the original contract amount and payment.A paid in full statement will be mailed with the labor warranty to Mr***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.The receipt received in the mail on 8/did not show paid in full as indicated but rather showed the disputed amount as still dueSo given this I am forced to reject the business response as this amount was never contracted for nor agreed to by me and they have no basis for claim to an amount that I NEVER agreed to pay.
Regards,
*** ***

We are in receipt of the complaint filed by *** ***The cost of the roof was not misrepresentedIn fact, it is clearly stated on the contract signed by our representative and Mr***We did not lie to get anyone's businessIn addition, Mr*** was not told he would "be getting
money back." Mr*** does however owe us $1,Regarding the statement that we "began to immediately adding fee and charges," the only fees added were finance charges on the past due amounts as provided for in our contractThe account is over days oldAs for the allegation of rudeness on the part of our staff, I highly doubt it as they are trained that interaction of that type never results in a positive conclusion.We intend to pursue collection of this accountWe have offered to work with Mr*** on a payout or will accept a credit card payment for the balance and waive the the finance charges

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
I have consulted with several roofers and all have made the determination that all decking should have been replacedThis home is years old wood will rootI am not an expert but I have to believe the roofing company are the experts or just storm chasers trying to make a buck

Mr*** has admitted the company undisputedly pulled my creditHowever, he fails to address the reason whyI have received many reasons from company representatives Reasons stated, "we thought it was a cash transaction," "it was the color tile you wanted, " "you would be amazed how many people do not hand over the insurance money to us."In my opinion, none are satisfactory answers especially in light of the company not giving a disclosure and/or permission from the homeownerIn addition, a roofing company pulling a homeowner's credit in a situation where the payment of the roof is covered within an insurance claimI have talked with my insurance company, along with my lender, neighbors that are former customers of Lon Smith, other roofing companies, and insurance salesman, all have agreed this was a red flag to end whatever said agreement with Lon SmithInterestingly enough, those same neighbors denied having their credit checked as a part of an insurance claim roof replacementThis is most upsetting and even endorses further that Lon Smith has discriminatory practices in dealing with certain clients.To provide some background information pertinent to my case, my insurance company writes a check to the homeowner and the mortgage lenderThe check is then placed in a frozen account and released in thirds and only after suitable inspections made by the bankI, as the homeowner, never have access to the money let alone have the ability to use for personal useThis makes the excuses by Lon Smith not plausible.I understand that screening some potential client's credit is an acceptable practice to Lon SmithI also understand it is the culture from top down in the company My goal is to expose it to the general public and any potential licensing body of roofers in Texas because at this time there is none as well as expose their unethical business approach and altogether backhanded marginalization and discriminatory practices of some but not all clientsI would also like to emphasize that within their faulty business practices they invade the privacy of clients, expose their financial information to potential fraud, and do not have a disclosure listing written reasons for credit being accessed or permission of homeowner.I would suggest Mr*** to reread the Fair Credit Reporting Act and specifically the appropriate uses and access of credit information of consumersThe company has made a serious violation of the Act

The decking, at the time of installation was in serviceable condition. In reviewing thefile, neither Lon Smith Roofing or the insurance adjuster noted comments pertaining toreplacing the decking at the time of the installation. We cannot attest to the condition ofthe decking seven (7) years later.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below. The change was not agreed to by both parties. My approval was not solicited prior to the work being done and thus my power as a consumer in regards to making a purchasing decision was stolen from me. The contract was not betweeen the insurance company and Lon Smith. The contract was with me and Lon Smith. I should have been advised of the change prior to the work being started so that I could decide to change roofing contractors or elect to postpone the work until prices were more favorable. This is a fundamental right consumers have and it was systematically denied me. 
Regards,
[redacted]
Revdex.comJoann HeadlandLon Smith Roofing 
904 E Waggoman St
Fort Worth  TX  76110
 
 
Dear Joann Headland:
As a service to your business, this letter is in regards to a consumer complaint submitted to the Revdex.com about your business on 8/18/2016 by [redacted] and assigned complaint ID [redacted].
Your customer has rejected the business' response.  For your convenience, a copy of the customer's response is below.  To expedite this matter, please respond back to the Revdex.com within 8 days of receiving this notice.
In the Revdex.com's experience, the following tips often help foster trust in a business:
     *         Acknowledge customer concerns
     *         State the facts as you see them and avoid emotion
     *         Explain the actions you have taken to resolve concerns      
Please understand that the customer's dispute and your response could be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any information that personally identifies your customer.  By submitting your response, you are representing that it is a truthful account of your experience with this customer.  The Revdex.com may redact the dispute of your response to protect privacy rights and to remove inappropriate language.
If you have any questions, please contact us at 800-621-8566 between 9:00 a.m. and 4 p.m. or by email at [email protected].
Regards,
Steven Glover
Dispute Resolution, Arbitration/AutoLine
Phone: 817-882-0553
MESSAGE:
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below. The change was not agreed to by both parties. My approval was not solicited prior to the work being done and thus my power as a consumer in regards to making a purchasing decision was stolen from me. The contract was not betweeen the insurance company and Lon Smith. The contract was with me and Lon Smith. I should have been advised of the change prior to the work being started so that I could decide to change roofing contractors or elect to postpone the work until prices were more favorable. This is a fundamental right consumers have and it was systematically denied me. 
Regards,
[redacted]

Attached is a copy of the paid in full statement that was mailed to Mr. [redacted] August 31, 2016 with his labor warranty