London Fog

Went through all Customer Service e-mails that came in, did not find her name. After getting this letter from Revdex.com we e-mailed the customer on 11/21/2016 at 2:35 PM (e-mail response is below with time stamp from e-mail). From: [redacted] [mailto:[redacted]] Sent: Monday,...

November 21, 2016 2:35 PM To: '[redacted]' Subject: London Fog Luggage Warranty Claim Good Afternoon, I’ll see what I can do for you. First, I a picture of the defect, and a copy of the receipt. Please be aware that should a replacement suitcase be necessary, you will be responsible for the shipping cost. This is because we don’t request that you send back the defective piece. Thank you, [redacted] Customer Service Rep. [redacted] Edison, NJ 08837