London Jewelers

LONDON JEWELERS [redacted] ***PHONE: ###-###-####FAX: ###-###-####03/01/2015REF# [redacted] To Whom It May Concern:I would like to address the complaints filed against us with the Revdex.com by [redacted] on February 25th, First and foremost, I would like to state that our company would never take advantage of anyone for any reason, our word is our bond, and our customers are always our priority In her complaint [redacted] states that we placed the wrong stone in her ring, but when they brought the ring back the first time for repair there was no stone, the prongs were broken, and the ring was flattened and smashed Our policy is very clear and by no means do we contradict ourselves We will fix our jewelry free of charge due to any manufacturing defects, but clearly this is not the case with [redacted] ’s ring as mentioned in our previous response to the Revdex.com Yes, we charged for the repairs, but what [redacted] paid was minimal considering the extensive damage I would also like to remind [redacted] that it was her boyfriend [redacted] that admitted to us that she had done the damage herself, and that when he picked up her ring it was not shaped like an oval as she previously described Furthermore, we never asked [redacted] to write a letter to the Revdex.com If you go back to our first response in regards to this matter you will find that there are several discrepancies with [redacted] ’s complaints This is a direct quote from our previous response to the Revdex.com in January, “Also on Monday January the 12th, [redacted] came back to our store and asked if we could change the stone in the ring My colleague informed [redacted] that [redacted] had reported us to the Revdex.com [redacted] then said he did not understand since he had not shown [redacted] the repaired ring yet.” So we are confused as to where the idea of writing to the Revdex.com comes into play? [redacted] is stating that [redacted] knew she had reported us, but he tells another story As far as the difference in birthstones, it was [redacted] ’s boyfriend who specified the type of stone that needed to be ordered I would also like to point out that when [redacted] came back to our store to inform us the stone was wrong, we not only ordered a new one, but our jeweler replaced and set the new stone free of charge as a gesture of good will When [redacted] came in to pick up the ring on February 17th, he was accompanied by an older gentleman he introduced as his brother We asked them both to inspect the ring closely to make sure that the repairs had been done properly, and [redacted] and his brother said the ring looked perfect What [redacted] was asked to do by my colleague was sign a document stating he was completely satisfied with the repairs after they were finished inspecting the ring By no means did [redacted] have to sign the document if he was still unhappy with the work that had been performed I will attach the copy of the document so it is on record just like the receipt from our previous response I would like to make this next point very clear and concise When [redacted] and [redacted] came in the first time to have the ring repaired they both told a different story of what actually happened to the ring When [redacted] says he is satisfied, [redacted] says the opposite [redacted] also stated that she was the consumer in this case, but the definition specifically defines the word as “a person who purchases goods and services for personal use.” [redacted] is clearly the consumer in this instance and he acknowledges in writing he is % satisfied We feel that we have gone out of our way to help this couple out, even to the point that we are out of pocket As a whole we feel the matter has been handled and is closed.Thank youLONDON JEWELERS###-###-####

LONDON JEWELERS [redacted] ***###-###-####01/09/2014REF# [redacted] To Whom It May Concern:I am writing in reference to a complaint that was made against our store on January 8th, by [redacted] of Converse, Texas As a business we pride ourselves on our products and our customer service We stand behind our word and above all, we respect our customers and we make it our priority to make each of them happy.I would like to address [redacted] ’s complaints towards our store and clarify the issues at hand Both [redacted] and her boyfriend, [redacted] came into our store on Wednesday October 15th, 2014, and purchased two rings from us totaling $ [redacted] chose and Irish Claddagh ring that needed to be sized down to fit her finger properly After our jeweler was finished with the ring we called to let them know their item was ready When [redacted] came to pick up the ring he was extremely pleased with his purchase According to [redacted] ’s complaint, when she received the ring it was shaped like an oval As a jewelry store we would never have a customer take an item unless it was correct Each piece of jewelry is properly inspected before the customer comes to pick up his/her item, if we find that the item is not done to our satisfaction we send it back to our jeweler to correct [redacted] also stated that on the 25th of October, 2014, the stone fell out of her ring, but she and [redacted] did not come back to the store till December 23rd, I am uncertain as to why they waited so long to come in, or even call us to let us know that there was an issue so the item could be repaired, but when [redacted] and [redacted] showed us the ring, it was not only smashed, but the ring had been flattened, the stone was missing, and all the prongs on the ring had been broken When I asked her what happened she said the ring had been given to her that way I replied that we would have never given anyone a ring in such a state She insisted that this was how she received her ring [redacted] became very argumentative when I insisted that as a respectable business we would have never done that At that point [redacted] asked her to step outside of the store and let him handle the matter After [redacted] left the store [redacted] admitted that he did not receive the ring in the condition she described, and that she had somehow done the damage to her ring.We explained that we would repair the ring, but there would be a cost involved because this was not a manufacturing defect We also explained that the repairs that had to be done were much more expensive then what we were actually charging him [redacted] said he understood and that it would not be a problem He filled out the repair packet with all the information, including the color of the stone, and his contact number We let him know that we would call the minute it was ready [redacted] picked up the ring on January 7th, and before he ever left we made sure he was happy with the repairs our jeweler had made, and once again he said he was 100% satisfied I understand that [redacted] is asking for a refund, but as you can clearly see from the receipt which I have attached, our policy states no refunds and that items must be in pristine condition to be considered for exchange This is also posted on our wall at our business We also make it very clear to our customers that we will repair any of our jewelry free of charge due to any manufacturing defects.I would like to point out that it was not [redacted] who paid for the items, but yet she is the one asking for a refund Also on Monday January the 12th, [redacted] came back to our store and asked if we could change the stone in the ring My colleague informed [redacted] that [redacted] had reported us to the Revdex.com [redacted] then said he did not understand since he had not shown [redacted] the repaired ring yet My colleague also asked him who paid for the rings on October 15th since a debit card was used to purchase the items, and [redacted] confirmed it was him We would like to get to the bottom of this matter and find out exactly what is going on, and we are more than happy to co-operate with the Revdex.com to the fullest Thank youLONDON JEWELERS [redacted] ***###-###-####

Review: I bought jewelry from [redacted] store, connected to London Jewelers. It was a surprise for my wife, and she was not with me when I bought it. She did not like it and I came to return it. They said they don't take returns for refunds, they only give store credit. I told them that is something they should tell me in advance of purchasing the item, that it is non-refundable, seeing as jewelry is a big purchase. They said it says it on my receipt. I told them, the receipt is after the sale, and they should tell me before making a big purchase that it is non refundable.

I don't blame the store worker, she did not make the policy, she was just following orders.

I thought it was safe to assume that big businesses, like London Jewelers and [redacted], in todays times would take returns for refunds, especially on expensive items. At least to even charge a restocking fee, would make sense. But to neglect to mention it at all before the sale seemed like they deliberately mislead me, which is dishonest.

As of right now, I have a store credit. I want a complete refund.Desired Settlement: As of right now, I have a store credit. I want a complete refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Received call from consumer 8/* and he stated that the issue was resolved.

Sincerely,