London Normandy House

To Whom It May Concern, [redacted] applied with our Leasing Consultant Deborah S [redacted] on May 16thHis total charges paid included $non-refundable application fee, and $holding depositShe informed him that we recommend two checks in case he cancelled, especially since he was still conducting an apartment search and wasn’t certain this was where he would be livingShe informed him that if he cancelled, it could take some time to receive a check refund from us, approximately days, and she recommended writing two checksHe declinedThe very next day he cancelled Deborah gave him the option again to write a check for the $application fee, so that she could give his $check back to himHe declined, stating that we could send the refund check via mail to his P.OBoxDeborah never told him when he cancelled that it would only take two weeks to receive a refundOur holding deposit refunds are processed along with our monthly invoices through accounts payableProcessing time depends on various factors such as the number of invoices in the queue to be processed, and when the refund is approved in relation to the weekly check run cut off I cannot comment on the context of the conversation that [redacted] alleges took place between him and Leah on June 2nd, however she remembers telling [redacted] on June 16th that from what she could see in the system his check would arrive in about two weeks’ timeLeah based her opinion on the accounts payable process, however with our security deposit refunds whose remittance are new vendors in our system, it takes additional time for the checks to be verified and mailedWe have confirmation from accounts payable that [redacted] ’s check was mailed on July 2ndI informed [redacted] of such on July 6th, and that he could expect his check very soon and that I was sincerely sorry for the delay Very Truly Yours, Indira H [redacted] Property Manager

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

To Whom It May Concern,
*** *** applied with our Leasing Consultant Deborah S*** on May 16thHis total charges paid included $non-refundable application fee, and $holding depositShe informed him that we recommend two checks in case he cancelled, especially since he was still conducting an apartment search and wasn’t certain this was where he would be livingShe informed him that if he cancelled, it could take some time to receive a check refund from us, approximately days, and she recommended writing two checksHe declinedThe very next day he cancelled
Deborah gave him the option again to write a check for the $application fee, so that she could give his $check back to himHe declined, stating that we could send the refund check via mail to his P.OBoxDeborah never told him when he cancelled that it would only take two weeks to receive a refundOur holding deposit refunds are processed along with our monthly invoices through accounts payableProcessing time depends on various factors such as the number of invoices in the queue to be processed, and when the refund is approved in relation to the weekly check run cut off
I cannot comment on the context of the conversation that *** alleges took place between him and Leah on June 2nd, however she remembers telling *** on June 16th that from what she could see in the system his check would arrive in about two weeks’ timeLeah based her opinion on the accounts payable process, however with our security deposit refunds whose remittance are new vendors in our system, it takes additional time for the checks to be verified and mailedWe have confirmation from accounts payable that ***’s check was mailed on July 2ndI informed *** of such on July 6th, and that he could expect his check very soon and that I was sincerely sorry for the delay
Very Truly Yours,
Indira H*** Property Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution is satisfactory to me. 
Regards,
[redacted]

To Whom It May Concern,  [redacted] applied with our Leasing Consultant Deborah S[redacted] on May 16th. His total charges paid included $50 non-refundable application fee, and $550 holding deposit. She informed him that we recommend two checks in case he cancelled, especially since he was still conducting an apartment search and wasn’t certain this was where he would be living. She informed him that if he cancelled, it could take some time to receive a check refund from us, approximately 45 days, and she recommended writing two checks. He declined. The very next day he cancelled.  Deborah gave him the option again to write a check for the $50 application fee, so that she could give his $550 check back to him. He declined, stating that we could send the refund check via mail to his P.O. Box. Deborah never told him when he cancelled that it would only take two weeks to receive a refund. Our holding deposit refunds are processed along with our monthly invoices through accounts payable. Processing time depends on various factors such as the number of invoices in the queue to be processed, and when the refund is approved in relation to the weekly check run cut off.  I cannot comment on the context of the conversation that [redacted] alleges took place between him and Leah on June 2nd, however she remembers telling [redacted] on June 16th that from what she could see in the system his check would arrive in about two weeks’ time. Leah based her opinion on the normal accounts payable process, however with our security deposit refunds whose remittance are new vendors in our system, it takes additional time for the checks to be verified and mailed. We have confirmation from accounts payable that [redacted]’s check was mailed on July 2nd. I informed [redacted] of such on July 6th, and that he could expect his check very soon and that I was sincerely sorry for the delay.  Very Truly Yours,  Indira H[redacted] Property Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me. 
Regards,
[redacted]