London Sweeps Chimney Sweeps

I spoke with [redacted] from the company and he stated that his brother did the work with him that day and he would not leave any of his workers alone if there was a safety issue and he is overly conscience when it comes to safetyHe gave the consumer an estimate of $but only charged $The repair was for 5-bricks that have soaked up water and to make the bricks waterproofThere is a year warranty for his work and he does guarantee his workHe did the repairs and made the bricks waterproofIn some cases, you may need to do several coats of waterproofing for the repair to workDuring the repair, [redacted] did have another appointment to make and left his brother to do the one man jobWhen he returned the consumer left to go out of townIn 2013, he received a call that some of the bricks need the repairs againWhen [redacted] went on the roof, there was a new chuck of brick missing that was not his original repair and suggested getting the waterproofing done again and the consumer declinedThe consumer also had tree removal work being done the same dayHe did do the repairs to his work and the new repairs for no charge to the consumerIn 2014, [redacted] received a call from [redacted] regarding the more repairs that needed to be done but needed to be done in a week [redacted] explained to the consumer that he was booked for the next weeks and would not be able to come out to the home in such short noticeAt that time, [redacted] was told that the consumers would find a new repair service to have the work done [redacted] was not given the opportunity to fix the problemsHomeadvisor contacted me and initiated a three way phone call between ***, the consumer, and the representative with HomeadvisorHomeadvisor used to be [redacted] and it is a paid lead service that [redacted] has been using since around or so They contacted the customer for a conference call and tried to resolve the matter The consumer, would not let [redacted] finish his sentences, and would not let [redacted] try and resolve the issue He kept saying that he wanted a $refund when I had only charged him $for the work in questionThe consumer finally hung up the phone and left just the Homeadvisor representative and [redacted] on the phone*** thought that the Revdex.com would like to know about this so the Revdex.com will know that I have tried to settle this matter through HOMEADVISOR also but to no avail.The consumer said prior to him hanging up that he would just handle the matter through the Revdex.com

*** and his crew were a little late fir their appointment but so was I, and they called and let me know why they were late and that they'd be at my home quickly, which happenedOnce at my home, they got right to workProfessional and courteous, he (***) spoke to me through his quick inspection and then they got to workThey were thorough and quick, but it still took them minutes to do the job properlyEverything was as clean after, as it was when they startedI would definitely endorse this business and will use them again

They were excellent and did a great jobWe had not had our fireplace (gas) cleaned in yearsI would not hesitate using them againThey also gave me a refresher course on the unit and I never knew we had a blower switch until today

EXCELLENT! *** *** was at my house yesterday and did his usual great jobI realized I have never complimented him adequately for the 20+ years I have used his service so I decided to write this If you are a good craftsman you remain busy, he is both, so if you need him you better call a few weeks ahead of time Before finding him I used several other sweeps in the Richmond area and some were OK Since I have used *** *** I have never called anyone else, I've used him for over years, and I recommend him to family and friends He is always on time, thorough, leaves my house CLEAN, and is honest and forthright
I can absolutely recommend his company, London Sweeps, to everyone

The consumer called and stated that the company did refund them. 
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

I spoke with [redacted] from the company and he stated that his brother did the work with him that day and he would not leave any of his workers alone if there was a safety issue and he is overly conscience when it comes to safety. He gave...

the consumer an estimate of $350 but only charged $225. The repair was for 5-7 bricks that have soaked up water and to make the bricks waterproof. There is a 5 year warranty for his work and he does guarantee his work. He did the repairs and made the bricks waterproof. In some cases, you may need to do several coats of waterproofing for the repair to work. During the repair, [redacted] did have another appointment to make and left his brother to do the one man job. When he returned the consumer left to go out of town. In 2013, he received a call that some of the bricks need the repairs again. When [redacted] went on the roof, there was a new chuck of brick missing that was not his original repair and suggested getting the waterproofing done again and the consumer declined. The consumer also had tree removal work being done the same day. He did do the repairs to his work and the new repairs for no charge to the consumer. In 2014, [redacted] received a call from [redacted] regarding the more repairs that needed to be done but needed to be done in a week. [redacted] explained to the consumer that he was booked for the next 2 weeks and would not be able to come out to the home in such short notice. At that time, [redacted] was told that the consumers would find a new repair service to have the work done. [redacted] was not given the opportunity to fix the problems. Homeadvisor  contacted me and initiated a three way phone call between [redacted], the consumer, and the representative with Homeadvisor. Homeadvisor used to be [redacted] and it is a paid lead service that [redacted] has been using since around 2009 or so.  They contacted the customer for a conference call and tried to resolve the matter.  The consumer, would not let [redacted] finish his sentences, and would not let [redacted] try and resolve the issue.  He kept saying that he wanted a $350.00 refund when I had only charged him $225.00 for the work in question. The consumer finally hung up the phone and left just the Homeadvisor representative and [redacted] on the phone. [redacted] thought that the Revdex.com would like to know about this so the Revdex.com will know that I have tried to settle this matter through HOMEADVISOR also but to no avail.The consumer said prior to him hanging up that he would just handle the matter through the Revdex.com.

EXCELLENT! [redacted] was at my house yesterday and did his usual great job. I realized I have never complimented him adequately for the 20+ years I have used his service so I decided to write this. If you are a good craftsman you remain busy, he is both, so if you need him you better call a few weeks ahead of time. Before finding him I used several other sweeps in the Richmond area and some were OK. Since I have used [redacted] I have never called anyone else, I've used him for over 20 years, and I recommend him to family and friends. He is always on time, thorough, leaves my house CLEAN, and is honest and forthright.

I can absolutely recommend his company, London Sweeps, to everyone.

Review: I contacted this business in spring of 2012 to resolve an issue with bricks crumbling on my fire place. He gave me a quote ($350) for repairing the brick and sealing to

prevent any further damage with a five year warranty. I was having the house siding replaced with vinyl and the contractor requested that he complete his work before he installed siding so sealant would not be over sprayed. When he gave me quote it was 6 weeks before the siding work was to start. We set up date and he cancelled at least four times and finally showed up May 5 a Saturday before the siding was to start. The only reason he showed then I believe is my siding contractor gave me another companies name to get it done . He was hours late and we had to leave to go out of town. When we left he had gone some where else and left his worker alone working on a chimney on the roof on ladder with incline. This should have been a sign that I shouldn't allow him to do the work. So I assume he did seal the chimney.

In the spring of 2013 I notice the repairs that he had done to the bricks were breaking off and laying around the chimney. No new breaks just what he had done. So, I contacted him and he said he would call back with a date to do repairs. After months of calling him and saying he would call and set up an appointment my wife had to call and I'll say be firm with him. He set a date. Well as in the past he didn't show up. So wife calls again he gave the excuse that he had new jobs he had to do before he could get to us. That did not fly well with her so, he finally shows up and complains while he's here that he's losing a job because he's here redoing what he had repaired. Well here we are in spring of 2014 and his repairs are laying on ground again worse than 2013. No new breaks so, I guess he's good at sealing not repairing. Strike three he's out. I'm not dealing with this guy again this year. I'm sure over all he's a good man but, not for me.Desired Settlement: $350 refund.

Business

Response:

I spoke with [redacted] from the company and he stated that his brother did the work with him that day and he would not leave any of his workers alone if there was a safety issue and he is overly conscience when it comes to safety. He gave the consumer an estimate of $350 but only charged $225. The repair was for 5-7 bricks that have soaked up water and to make the bricks waterproof. There is a 5 year warranty for his work and he does guarantee his work. He did the repairs and made the bricks waterproof. In some cases, you may need to do several coats of waterproofing for the repair to work. During the repair, [redacted] did have another appointment to make and left his brother to do the one man job. When he returned the consumer left to go out of town. In 2013, he received a call that some of the bricks need the repairs again. When [redacted] went on the roof, there was a new chuck of brick missing that was not his original repair and suggested getting the waterproofing done again and the consumer declined. The consumer also had tree removal work being done the same day. He did do the repairs to his work and the new repairs for no charge to the consumer. In 2014, [redacted] received a call from [redacted] regarding the more repairs that needed to be done but needed to be done in a week. [redacted] explained to the consumer that he was booked for the next 2 weeks and would not be able to come out to the home in such short notice. At that time, [redacted] was told that the consumers would find a new repair service to have the work done. [redacted] was not given the opportunity to fix the problems. Homeadvisor contacted me and initiated a three way phone call between [redacted], the consumer, and the representative with Homeadvisor. Homeadvisor used to be [redacted] and it is a paid lead service that [redacted] has been using since around 2009 or so. They contacted the customer for a conference call and tried to resolve the matter. The consumer, would not let [redacted] finish his sentences, and would not let [redacted] try and resolve the issue. He kept saying that he wanted a $350.00 refund when I had only charged him $225.00 for the work in question. The consumer finally hung up the phone and left just the Homeadvisor representative and [redacted] on the phone. [redacted] thought that the Revdex.com would like to know about this so the Revdex.com will know that I have tried to settle this matter through HOMEADVISOR also but to no avail.The consumer said prior to him hanging up that he would just handle the matter through the Revdex.com.

Consumer

Response:

The consumer called and stated that the company did refund them.

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

[redacted] and his crew were a little late fir their appointment but so was I, and they called and let me know why they were late and that they'd be at my home quickly, which happened. Once at my home, they got right to work. Professional and courteous, he ([redacted]) spoke to me through his quick inspection and then they got to work. They were thorough and quick, but it still took them 45 minutes to do the job properly. Everything was as clean after, as it was when they started. I would definitely endorse this business and will use them again.