We were shocked by the advertiser’s claims that the corporate office would not allow this type of advertising We have numerous clients from this franchise that advertise with us all over the country and we have never had any corporate office not allow this type of advertising, especially for real estate agents since this is one of the most popular and successful choices for real estate advertising In addition, we do not understand why the advertiser chose to file complaint as we just learned of this situation on Monday in an email sent to our graphics department and the national director spoke with the advertiser just yesterday, the day the complaint was posted No decision was made with the advertiser and cannot be made until we speak with the corporate office, as to why this would be an issue for this advertiser aloneThis contract has been in place since May 19th, almost days ago and this is the first we are hearing of this situation We are responding to the complaint, as time is of the essence in answering any complaint from the Revdex.com, that we have not yet had the opportunity to reach out to the sales organization that sold the advertising or to discuss the situation with the corporate office Until we find out the facts, we are unable to process a refund In addition, we were notified today, that the advertiser has filed a credit card dispute on the down payment, which would also prevent us from authorizing a refundWe are definitely researching this situation and will reach out to the advertiser as quickly as we can We apologize for the inconvenience, but as this is a first for us, we must follow through for the benefit of all parties concerned
We were shocked by the advertiser’s claims that the corporate office would not allow this type of advertising We have numerous clients from this franchise that advertise with us all over the country and we have never had any corporate office not allow this type of advertising, especially for real estate agents since this is one of the most popular and successful choices for real estate advertising In addition, we do not understand why the advertiser chose to file complaint as we just learned of this situation on Monday in an email sent to our graphics department and the national director spoke with the advertiser just yesterday, the day the complaint was posted No decision was made with the advertiser and cannot be made until we speak with the corporate office, as to why this would be an issue for this advertiser aloneThis contract has been in place since May 19th, almost days ago and this is the first we are hearing of this situation We are responding to the complaint, as time is of the essence in answering any complaint from the Revdex.com, that we have not yet had the opportunity to reach out to the sales organization that sold the advertising or to discuss the situation with the corporate office Until we find out the facts, we are unable to process a refund In addition, we were notified today, that the advertiser has filed a credit card dispute on the down payment, which would also prevent us from authorizing a refundWe are definitely researching this situation and will reach out to the advertiser as quickly as we can We apologize for the inconvenience, but as this is a first for us, we must follow through for the benefit of all parties concerned