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In response to the Revdex.com complaint
My Plumber advertises $sewer special when accessible
through the clean out and then followed up with a camera line inspectionDuring
the time of service, the customer told me that she had purchased the home from house
flippersI had expressed that the plumbing did not look like it was done by a
professional plumbing contractorOne clear example is that the master bathroom
plumbing is not installed to city code regulations
The sewer line clean out is located by the master
bedroom/master bathroom and the stoppage was linear ft from the clean out
We attempted to clear the stoppage with a big sewer
cable a total of four times, and because of the distance and type of stoppage
(where roots where found), we were not able to clear itAt that point we
proceeded to locate the stoppage area, using the video camera and locatorWe
performed the locator at no charge to the customer.
We located the stoppage under the drivewayLocating the sewer problem
is not included in the $sewer special, and we did the service at no charge
because it was important to us that we provide the customer with accurate
information and options for her to solve the sewer problem
The first option that was discussed with the customer was to
saw cut the concrete driveway in order to access the pipe, and then we would
cut and repair from there
During the locating process, we determined that the
problem was near the neighbor's yardThe 2nd option we gave was to
attempt to find the pipe by digging in the neighbor's yardWe gave a written proposal
stating that the cost would be $1,If we were unable to find the pipe, the
$1,would be credited towards the next step, which would be the first option
given
At this point the customer agreed in writing and signed and
initialed My Plumber's contract
Once, the contract was signed and option was
authorized, I then went to the neighbor's house to explain the situation and to
gain permission to dig in their yardDuring the conversation I had asked the
nice neighbor to come out to the area where I would be digging so that I can
explain what is going on and what we would like to do to save the customer money and
the inconvenience of having to dig up her driveway, in order to solve the
problem.
By now, the customer and her neighbor were all on the same
page as we proceeded with Option
Please note that it is impossible for any contractor to
give an ACCURATE estimate for a repair on a pipe that we cannot see. We clearly stated that, once and only if we
find the pipe, we would then be able to provide an estimate for the repair of
the pipe
After digging in
hard soil full of river rock, we found the pipeWhen we had informed the customer,
she seemed very happy and commented, "good call, Franco!"
We continued to expose the pipe so that we can clearly
see what it would take to repair the pipe
After examining the pipe I then explained to the customer that it would cost an additional $for us to cut the pipe, clear the
stoppage, and repair the section of the pipe that we had cut
At this time she become irate and started using
profanity, stating that she did not understand that the $1,did not
include the pipe repair.
I stopped her from continuing with the bad conversation
by saying "customer, you are building a concrete wall between you and I and we
have been working on this solution since 12:00pmWe have kept you
informed every step of the way and we have gained your approval."
She
told me that she wanted to stop and get a second opinion from a friend, who she
said was a plumberI asked her to let me at least cut a hole on the pipe, in
order to attempt to clear the stoppage, so that the sewer line has flow
This process was done with no additional charge, with her
agreementWe proceeded and we were able to clear the stoppageThe customer understood that we were not going to repair the pipe because she insisted on
getting her friend (a plumber) to give her a second opinion and she was happy
She stated that this plumber has been her plumber for
the last yearsShe also told me that he had gone out to her house weeks
prior for the same issue, but obviously he did not solve her sewer problem
because it happened again and then she called My Plumber outShe stated that
this plumber referred her to My PlumberI asked to speak to the plumber over
the phone and she refused to let me
My Plumber will
not agree to refund any moneyWe believe that we have provided the best
customer service possible and have also tried to reduce the amount of
inconvenience that the customer had to deal with like creating flow in her sewer, so
that she can get a second opinionWe arrived and provided the best customer
service that we could from the start to the end of our time with the customer, in
the most professional manner
We take pride in our professionalism and our competitors
can confirm thatWe also provide our customers with a variety of different written
options, for them to choose at their own willThe customer also had the ability to
choose from other different options to fix the entire sewer line, without
touching her driveway
Regarding complaint #[redacted]:
font-size: 12.8px;">
Mr [redacted] and My Plumber have come to an agreement prior to the Revdex.com complaint was filed. Unfortunatly because Mr. [redacted] has been traveling, he did not receive the certified mailed agreement that My Plumber sent him to sign and return. Please see the email from [redacted] sent yesterday:
Good afternoon, [redacted] -
I have been traveling extensively the past three months. I have a big stack of mail that needs my attention. I will locate this and get back to you immediately.
You can help expedite by emailing a copy to me directly. I can review this and get back more quickly.
As for the reviews below are links to the ones I have already deleted. You may beed to 'unblock' me with your personal profile to verify [redacted].
[redacted] - Removed Verification Screenshot: [redacted] - Removed
Verification Screenshot (1): [redacted]
Verification Screenshot (2): [redacted] - ActiveVerification Screenshot: [redacted]
What is our next steps to resolution?
[redacted]
*Discovered that this company displayed a pattern of excessive billing with my plumbing services. Almost 2.5 x's higher than a quote I obtained after the fact from another Revdex.com plumber. My insurance adjustor agreed with the outrageous excess charges. Wrote a letter to the owner of My Plumber with intention of discussing a cost reduction. There was no offering of a reduction or discount.
On to the State Contractor's Licensing Board. (#[redacted]) Board negotiated on my behalf. I rejected company's skimpy monetary offer. Court Time.
**Please get two other quotes in writing before you hire this company, even if you think it's an emergency, as I thought our plumbing job was.
TWO MORE THINGS:
1) Please be careful with this company, nothing is free. Technician was very slick and smooth talking. When asked about an itemized bill, he fast talked and danced around that saying, "Our company doesn't operate that way and does not itemize the work or labor charges.
2) Told technician I did not want or need their maintenance service plan. He said, "I'll give it to you free, it's the least I can do for you!" I later discovered that I was billed $240 for this "FREE" service maintenance plan. (Received a refund check on 2/21/15 for $240)
I will not use any other company other then My Plumber for plumbing work. They did work for me personally on my house in 2012. They were a life saver after another plumbing company quoted me some insane amount of money to change the WHOLE plumbing system because it root trees were growing into the sewer pipe. I called My Plumber from simple google search and [redacted] (the owner of the company) came over with a camera and told me that there was no need to change the whole plumbing system, dig up trenches etc. They can do it for much less by just changing the part of the pipe that had roots in it. It saved me a lot of time, money and stress and they did an excellent job. Since that time they have been taken care of all plumbing needs for my clients and myself and every single time it was a great experience and everyone was happy with the results. I am glad I have a company like My Plumber that I can wholeheartedly recommend to everyone and trust.
[redacted] arrived on time. He was very personable and professional. He quickly identified and corrected our problem with our toilet. We were very satisfied with his service and would be happy to have his services in the future. We have found all the My Plumber personnel to be very good and they are our "go-to" plumbers.
cellpadding="0" width="100%" "width: 100%; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">
In response to the Revdex.com complaint
My Plumber advertises $sewer special when accessible
through the clean out and then followed up with a camera line inspectionDuring
the time of service, the customer told me that she had purchased the home from house
flippersI had expressed that the plumbing did not look like it was done by a
professional plumbing contractorOne clear example is that the master bathroom
plumbing is not installed to city code regulations
The sewer line clean out is located by the master
bedroom/master bathroom and the stoppage was linear ft from the clean out
We attempted to clear the stoppage with a big sewer
cable a total of four times, and because of the distance and type of stoppage
(where roots where found), we were not able to clear itAt that point we
proceeded to locate the stoppage area, using the video camera and locatorWe
performed the locator at no charge to the customer.
We located the stoppage under the drivewayLocating the sewer problem
is not included in the $sewer special, and we did the service at no charge
because it was important to us that we provide the customer with accurate
information and options for her to solve the sewer problem
The first option that was discussed with the customer was to
saw cut the concrete driveway in order to access the pipe, and then we would
cut and repair from there
During the locating process, we determined that the
problem was near the neighbor's yardThe 2nd option we gave was to
attempt to find the pipe by digging in the neighbor's yardWe gave a written proposal
stating that the cost would be $1,If we were unable to find the pipe, the
$1,would be credited towards the next step, which would be the first option
given
At this point the customer agreed in writing and signed and
initialed My Plumber's contract
Once, the contract was signed and option was
authorized, I then went to the neighbor's house to explain the situation and to
gain permission to dig in their yardDuring the conversation I had asked the
nice neighbor to come out to the area where I would be digging so that I can
explain what is going on and what we would like to do to save the customer money and
the inconvenience of having to dig up her driveway, in order to solve the
problem.
By now, the customer and her neighbor were all on the same
page as we proceeded with Option
Please note that it is impossible for any contractor to
give an ACCURATE estimate for a repair on a pipe that we cannot see. We clearly stated that, once and only if we
find the pipe, we would then be able to provide an estimate for the repair of
the pipe
After digging in
hard soil full of river rock, we found the pipeWhen we had informed the customer,
she seemed very happy and commented, "good call, Franco!"
We continued to expose the pipe so that we can clearly
see what it would take to repair the pipe
After examining the pipe I then explained to the customer that it would cost an additional $for us to cut the pipe, clear the
stoppage, and repair the section of the pipe that we had cut
At this time she become irate and started using
profanity, stating that she did not understand that the $1,did not
include the pipe repair.
I stopped her from continuing with the bad conversation
by saying "customer, you are building a concrete wall between you and I and we
have been working on this solution since 12:00pmWe have kept you
informed every step of the way and we have gained your approval."
She
told me that she wanted to stop and get a second opinion from a friend, who she
said was a plumberI asked her to let me at least cut a hole on the pipe, in
order to attempt to clear the stoppage, so that the sewer line has flow
This process was done with no additional charge, with her
agreementWe proceeded and we were able to clear the stoppageThe customer understood that we were not going to repair the pipe because she insisted on
getting her friend (a plumber) to give her a second opinion and she was happy
She stated that this plumber has been her plumber for
the last yearsShe also told me that he had gone out to her house weeks
prior for the same issue, but obviously he did not solve her sewer problem
because it happened again and then she called My Plumber outShe stated that
this plumber referred her to My PlumberI asked to speak to the plumber over
the phone and she refused to let me
My Plumber will
not agree to refund any moneyWe believe that we have provided the best
customer service possible and have also tried to reduce the amount of
inconvenience that the customer had to deal with like creating flow in her sewer, so
that she can get a second opinionWe arrived and provided the best customer
service that we could from the start to the end of our time with the customer, in
the most professional manner
We take pride in our professionalism and our competitors
can confirm thatWe also provide our customers with a variety of different written
options, for them to choose at their own willThe customer also had the ability to
choose from other different options to fix the entire sewer line, without
touching her driveway
Regarding complaint #[redacted]:
font-size: 12.8px;">
Mr [redacted] and My Plumber have come to an agreement prior to the Revdex.com complaint was filed. Unfortunatly because Mr. [redacted] has been traveling, he did not receive the certified mailed agreement that My Plumber sent him to sign and return. Please see the email from [redacted] sent yesterday:
Good afternoon, [redacted] -
I have been traveling extensively the past three months. I have a big stack of mail that needs my attention. I will locate this and get back to you immediately.
You can help expedite by emailing a copy to me directly. I can review this and get back more quickly.
As for the reviews below are links to the ones I have already deleted. You may beed to 'unblock' me with your personal profile to verify [redacted].
[redacted] - Removed Verification Screenshot: [redacted] - Removed
Verification Screenshot (1): [redacted]
Verification Screenshot (2): [redacted] - ActiveVerification Screenshot: [redacted]
What is our next steps to resolution?
[redacted]
*Discovered that this company displayed a pattern of excessive billing with my plumbing services. Almost 2.5 x's higher than a quote I obtained after the fact from another Revdex.com plumber. My insurance adjustor agreed with the outrageous excess charges. Wrote a letter to the owner of My Plumber with intention of discussing a cost reduction. There was no offering of a reduction or discount.
On to the State Contractor's Licensing Board. (#[redacted]) Board negotiated on my behalf. I rejected company's skimpy monetary offer. Court Time.
**Please get two other quotes in writing before you hire this company, even if you think it's an emergency, as I thought our plumbing job was.
TWO MORE THINGS:
1) Please be careful with this company, nothing is free. Technician was very slick and smooth talking. When asked about an itemized bill, he fast talked and danced around that saying, "Our company doesn't operate that way and does not itemize the work or labor charges.
2) Told technician I did not want or need their maintenance service plan. He said, "I'll give it to you free, it's the least I can do for you!" I later discovered that I was billed $240 for this "FREE" service maintenance plan. (Received a refund check on 2/21/15 for $240)
I will not use any other company other then My Plumber for plumbing work. They did work for me personally on my house in 2012. They were a life saver after another plumbing company quoted me some insane amount of money to change the WHOLE plumbing system because it root trees were growing into the sewer pipe. I called My Plumber from simple google search and [redacted] (the owner of the company) came over with a camera and told me that there was no need to change the whole plumbing system, dig up trenches etc. They can do it for much less by just changing the part of the pipe that had roots in it. It saved me a lot of time, money and stress and they did an excellent job. Since that time they have been taken care of all plumbing needs for my clients and myself and every single time it was a great experience and everyone was happy with the results. I am glad I have a company like My Plumber that I can wholeheartedly recommend to everyone and trust.
[redacted] arrived on time. He was very personable and professional. He quickly identified and corrected our problem with our toilet. We were very satisfied with his service and would be happy to have his services in the future. We have found all the My Plumber personnel to be very good and they are our "go-to" plumbers.