Lone Oak Press

As per the warranty, any labor charges are not covered under the warranty. This happened quite a number of years ago and it will take my office staff extra time to search for these documentsThe charges were all correct per the warranty

When there was a manufacture issue with the inner tank of my water softener, I was charged for the tech to come out and check it out $135. He removed it and said they would have to exchange it because it was not repairable. I checked on the warranty which said it was covered for 25 years, 100%. It does state that the parts were to be returned by Hague directly to me freight collect but that did not happen. He told me I would have to contact the manufacturer Hague in Groveport, Ohio, which I did a certified letter and told his receptionist to tell me "Good Luck with that". They did respond to my letter stating that this person contacted the dealer at Hague Pure Water Inc whom I was dealing with [redacted]-owner and he told them that he provided me with an itemized statement of the charges. And also stated that the dealers are independently owned and operated, and they arrange their own terms, and they would have the receipts and documentation of freight charges. So this statement he told them he gave me was a service order paper that the tech gave us at the beginning which showed the $135.00 and [redacted] doctored that and put $600.00 shipping. Then he sent a statement saying =TANK DEP- $200. SERVICE CALL=$135. , S&H $250.00, REMOVAL-& INSTALL $350.00 TTL=$600. I actually paid the $135.00 + $600. which he said was S&H but after I wanted the original freight receipt showing the $600. charge he made this typed by his receptionist. He still has not come forth with the original which I feel I am entitled to see.It has been a long journey and I have had some medical issues so things got sidetracked for a couple of years but I want the original copy. I paid for it and I am entitled to it. That trumped up Service charge was never mentioned until I pushed through my attorney service, about why I could not have the freight receipt that showed it was $600.00. He is not to be trusted. My softener is broke down again but I will never have him touch it. I will go through my home warranty now.

This is in response to [redacted] complaint. Per the manufacturer of the equipment purchased by Christine, they will replace tanks at no cost for the tank, but must pay the shipping. We waived the service call fee for Christine for coming to re-install the new tank. We cannot waive the...

shipping fee that is owed to the manufacturer. There was absolutely a miscommunication concerning this matter. We are sorry to hear that this caused her such distress. By waiving the service call fee to re-install the new tank, we feel that we met our requirement in this situation.