Complaint: [redacted] It's been weeks and they still don't know what's wrong with the vehicleI have already asked for them to purchase the vehicle back and according to them that is still not an option! Seriously I've had the car in my possession maybe weeks at the most! I don't want a car I don't feel safe in!! I am rejecting this response because: Regards, [redacted]
We have Ms [redacted] ' vehicle back in the shop and have contacted the factory for assistance with the problems related to this vehicleWe are working with the customer and the factory to get this issue resolved
Complaint: [redacted] I am rejecting this response because:I have attached my second response to Lone Star in this reponse to you, the Revdex.com It seems that [redacted] and the dealership have forgotten the details of my experience as expressed in my initial complaint (whether on purpose or not) and further expounded upon in this response (attachments) and my response before None of what he says the dealership performed (in bending over backwards) matches up at all with what actually happened (the facts) All the misinformation profusely came from Lone Star The 4-cylinder S version of the model (exactly what they said we were purchasing and bargained with us for) can be found at other San Antonio dealerships at around the same price or less than what I purchased the Limited version for ($24,000) Furthermore, the 2nd car that I chose was represented as having more features than it did (thus the $increase in the purchase price...later decreased to a $increase) The fact is it ended up having no additonal features than the 1st car, so where was their justification in increasing the price (should have remained no more than the original $23,500)? As far as the gash, the 2nd attachment contains the fax and confirmation sheet that was sent to [redacted] informing him of the gash around hours after we took possession of the car (took car on the 6th in the evening...paperwork done for this 2nd car the night before) My wife noticed it on the 7th in daylight looking through one of the mirrors, and I call the supervisor the following morning...and faxed [redacted] around noon Several days as said by [redacted] is a huge exaggeration, but it does follow the pattern of the dealership's misinformation Moreover, you will notice in attached email that we found the same car in our possession for between $18,and $18,at other San Antonio dealerships The first time through a commercial for a NE San Antonio dealership, and the second time while physically visiting the IPAC dealership This definitely further soured our experience with Lone Star Chrysler Dodge Jeep Finally, if one will read the attached correspondences to both this response and my previous response (both rejections), it will be very evident that the only unreasonable party is the dealership and it's General Manager As far as their history, as I said before in my initial complaint, even their own supervisor/salesperson admitted very much the opposite of what [redacted] would have one believe Many people were let go because of their horrible reputation, and it is obvious the poison still remains This can be further validated by Google reviews...amongst others Please read my attached response to [redacted] 's last reply to me He is definitely a "my way or the highway" kind of guy He does not care about the customer experience whatsoever, nor does he care to make it right I know without a doubt my request/expectation to resolve this situation is very reasonable I hope that Lone Star will wake up and reconsider my request.Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: While I am willing to correspond with [redacted] , I would rather do it through email and meet only when a final resolution is agreed uponWe spent countless hours over a day period at the dealership, and after arriving early for my final meeting with [redacted] , I waited an additional minutes in his office before he arrived for the pointless meeting (first and only time I met the GM)I am very busy and have no more time to wasteMy time with my family is also very preciousThis has all been expressed to [redacted] already as evidenced by a PDF copy of my email response to him, which I have attached to this response to youCurrently, I am waiting for [redacted] to reply to my response Regards, [redacted] ***
We have bent over backwards to try to appease *** *** on his vehicle purchase. He first took delivery of a vehicle and then decided he did not like it so we took him out of that car and put him into a different vehicle. We discounted the second vehicle and gave him every incentive that was available at the time he purchased the car. *** *** wanted a S but was unwilling to make the payments for that model which has more options but is also more expensive *** *** informed us that we mistakenly charged his credit card for an additional $due to a machine malfunction and we immediately refunded his card and we offered to reimburse him for any fees he incurred from his bank, due to our error. Lone Star Chrysler Dodge Jeep has an impeccable reputation and we take our customer satisfaction very serious, but *** *** has become totally unreasonable. *** *** took delivery of the second car and did not bother to mention any defects until after he used the car for several days. As a gesture of goodwill, we offered to repair the gash but *** *** is only interested in us giving him cast appears that *** *** will not be happy or reasonable with any resolution we have suggested so we are retracting our offer to repair the damage. At this point in time we do not feel like we can come to any fair resolution
We contacted the customer to try to resolve her issue. Through our due diligence we were unable to validate the customers claims. She did come to the dealership but it was after our business office had closed so we were unable to supply her with the copies she requested, but offered to
have them for her the following day. The customer has never returned to the dealership to pick up the copies. In our files we have two credit applications that the customer signed acknowledging the income shown on the applicationsAlthough we strive to insure our customer's satisfaction, we believe we have done everything in our power to help this customer, but we will not be rescinding the contract as it was a valid sale
Complaint: [redacted]
It's been 2 weeks and they still don't know what's wrong with...
the vehicle. I have already asked for them to purchase the vehicle back and according to them that is still not an option! Seriously I've had the car in my possession maybe 2 weeks at the most! I don't want a car I don't feel safe in!!
I am rejecting this response because:
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: While I am willing to correspond with [redacted], I would rather do it...
through email and meet only when a final resolution is agreed upon. We spent countless hours over a 4 day period at the dealership, and after arriving early for my final meeting with [redacted], I waited an additional 45 minutes in his office before he arrived for the pointless meeting (first and only time I met the GM). I am very busy and have no more time to waste. My time with my family is also very precious. This has all been expressed to [redacted] already as evidenced by a PDF copy of my email response to him, which I have attached to this response to you. Currently, I am waiting for [redacted] to reply to my response.
Regards,
[redacted]
We spoke to this customer around a week ago, we performed a recall and the next day customer called stating the vehicle would not start, We had the vehicle towed on so we could check the concern, when the vehicle came to dealer it appeared to be a key issue, we asked the customer if he had a 2nd key...
and he did, when we used his 2nd key the vehicle started right up, I advised him the recall had nothing to do with the key fob not working, he still has the original key the vehicle came with from 2006, fob is missing a button also, I advised the customer if he wanted to purchase a key fob I would waive the cost for programming as a goodwill gesture, he stated he could not do it at that time, but he just wanted to talk to me because his wife asked him to come talk to us. I also had to take care the cost of the tow even though it was nothing we did to the vehicle. Thank You.
An appointment has been made with Mr. [redacted] for Friday June 26th, 2015 to sit down, talk and try to resolve this matter. Here at Lone Star Chrysler Dodge Jeep we strive to meet out customer's needs.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Regards, [redacted]
We have Ms. [redacted]' vehicle back in the shop and have contacted the factory for assistance with the problems related to this vehicle. We are working with the customer and the factory to get this issue resolved.
Complaint: [redacted]I am rejecting this response because:I have attached my second response to Lone Star in this reponse to you, the Revdex.com. It seems that [redacted] and the dealership have forgotten the details of my experience as expressed in my initial complaint (whether on purpose or not) and further expounded upon in this response (attachments) and my response before. None of what he says the dealership performed (in bending over backwards) matches up at all with what actually happened (the facts). All the misinformation profusely came from Lone Star. The 4-cylinder 200 S version of the model (exactly what they said we were purchasing and bargained with us for) can be found at other San Antonio dealerships at around the same price or less than what I purchased the Limited version for ($24,000). Furthermore, the 2nd car that I chose was represented as having more features than it did (thus the $800 increase in the purchase price...later decreased to a $500 increase). The fact is it ended up having no additonal features than the 1st car, so where was their justification in increasing the price (should have remained no more than the original $23,500)? As far as the gash, the 2nd attachment contains the fax and confirmation sheet that was sent to [redacted] informing him of the gash around 36 hours after we took possession of the car (took car on the 6th in the evening...paperwork done for this 2nd car the night before). My wife noticed it on the 7th in daylight looking through one of the mirrors, and I call the supervisor the following morning...and faxed [redacted] around noon. Several days as said by [redacted] is a huge exaggeration, but it does follow the pattern of the dealership's misinformation. Moreover, you will notice in attached email that we found the same car in our possession for between $18,500 and $18,900 at other San Antonio dealerships. The first time through a commercial for a NE San Antonio dealership, and the second time while physically visiting the IPAC dealership. This definitely further soured our experience with Lone Star Chrysler Dodge Jeep. Finally, if one will read the attached correspondences to both this response and my previous response (both rejections), it will be very evident that the only unreasonable party is the dealership and it's General Manager. As far as their history, as I said before in my initial complaint, even their own supervisor/salesperson admitted very much the opposite of what [redacted] would have one believe. Many people were let go because of their horrible reputation, and it is obvious the poison still remains. This can be further validated by Google reviews...amongst others. Please read my attached response to [redacted]'s last reply to me. He is definitely a "my way or the highway" kind of guy. He does not care about the customer experience whatsoever, nor does he care to make it right. I know without a doubt my request/expectation to resolve this situation is very reasonable. I hope that Lone Star will wake up and reconsider my request.Regards,[redacted]
Complaint: [redacted] It's been weeks and they still don't know what's wrong with the vehicleI have already asked for them to purchase the vehicle back and according to them that is still not an option! Seriously I've had the car in my possession maybe weeks at the most! I don't want a car I don't feel safe in!! I am rejecting this response because: Regards, [redacted]
We have Ms [redacted] ' vehicle back in the shop and have contacted the factory for assistance with the problems related to this vehicleWe are working with the customer and the factory to get this issue resolved
Complaint: [redacted] I am rejecting this response because:I have attached my second response to Lone Star in this reponse to you, the Revdex.com It seems that [redacted] and the dealership have forgotten the details of my experience as expressed in my initial complaint (whether on purpose or not) and further expounded upon in this response (attachments) and my response before None of what he says the dealership performed (in bending over backwards) matches up at all with what actually happened (the facts) All the misinformation profusely came from Lone Star The 4-cylinder S version of the model (exactly what they said we were purchasing and bargained with us for) can be found at other San Antonio dealerships at around the same price or less than what I purchased the Limited version for ($24,000) Furthermore, the 2nd car that I chose was represented as having more features than it did (thus the $increase in the purchase price...later decreased to a $increase) The fact is it ended up having no additonal features than the 1st car, so where was their justification in increasing the price (should have remained no more than the original $23,500)? As far as the gash, the 2nd attachment contains the fax and confirmation sheet that was sent to [redacted] informing him of the gash around hours after we took possession of the car (took car on the 6th in the evening...paperwork done for this 2nd car the night before) My wife noticed it on the 7th in daylight looking through one of the mirrors, and I call the supervisor the following morning...and faxed [redacted] around noon Several days as said by [redacted] is a huge exaggeration, but it does follow the pattern of the dealership's misinformation Moreover, you will notice in attached email that we found the same car in our possession for between $18,and $18,at other San Antonio dealerships The first time through a commercial for a NE San Antonio dealership, and the second time while physically visiting the IPAC dealership This definitely further soured our experience with Lone Star Chrysler Dodge Jeep Finally, if one will read the attached correspondences to both this response and my previous response (both rejections), it will be very evident that the only unreasonable party is the dealership and it's General Manager As far as their history, as I said before in my initial complaint, even their own supervisor/salesperson admitted very much the opposite of what [redacted] would have one believe Many people were let go because of their horrible reputation, and it is obvious the poison still remains This can be further validated by Google reviews...amongst others Please read my attached response to [redacted] 's last reply to me He is definitely a "my way or the highway" kind of guy He does not care about the customer experience whatsoever, nor does he care to make it right I know without a doubt my request/expectation to resolve this situation is very reasonable I hope that Lone Star will wake up and reconsider my request.Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: While I am willing to correspond with [redacted] , I would rather do it through email and meet only when a final resolution is agreed uponWe spent countless hours over a day period at the dealership, and after arriving early for my final meeting with [redacted] , I waited an additional minutes in his office before he arrived for the pointless meeting (first and only time I met the GM)I am very busy and have no more time to wasteMy time with my family is also very preciousThis has all been expressed to [redacted] already as evidenced by a PDF copy of my email response to him, which I have attached to this response to youCurrently, I am waiting for [redacted] to reply to my response Regards, [redacted] ***
I *** *** have sent an email to *** *** to set up an appointment to try and work things out and come to an agreement on this matter
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** *** * *** Mrs***’s vehicle kept stalling due to an oil leakThe oil leak was repaired on the vehicle and she picked it up from the dealership on May 15, 2015. Thank you. *** ***
*** ** ***
*** *** *** *** *** ***
*** ** *** ***
*** *** *** ***
*** *** ***
*** *** ***
***
We have bent over backwards to try to appease *** *** on his vehicle purchase. He first took delivery of a vehicle and then decided he did not like it so we took him out of that car and put him into a different vehicle. We discounted the second vehicle and gave him every incentive that was available at the time he purchased the car. *** *** wanted a S but was unwilling to make the payments for that model which has more options but is also more expensive *** *** informed us that we mistakenly charged his credit card for an additional $due to a machine malfunction and we immediately refunded his card and we offered to reimburse him for any fees he incurred from his bank, due to our error. Lone Star Chrysler Dodge Jeep has an impeccable reputation and we take our customer satisfaction very serious, but *** *** has become totally unreasonable. *** *** took delivery of the second car and did not bother to mention any defects until after he used the car for several days. As a gesture of goodwill, we offered to repair the gash but *** *** is only interested in us giving him cas
t appears that *** *** will not be happy or reasonable with any resolution we have suggested so we are retracting our offer to repair the damage. At this point in time we do not feel like we can come to any fair resolution
We contacted the customer to try to resolve her issue. Through our due diligence we were unable to validate the customers claims. She did come to the dealership but it was after our business office had closed so we were unable to supply her with the copies she requested, but offered to
have them for her the following day. The customer has never returned to the dealership to pick up the copies. In our files we have two credit applications that the customer signed acknowledging the income shown on the applicationsAlthough we strive to insure our customer's satisfaction, we believe we have done everything in our power to help this customer, but we will not be rescinding the contract as it was a valid sale
Complaint: [redacted]
It's been 2 weeks and they still don't know what's wrong with...
the vehicle. I have already asked for them to purchase the vehicle back and according to them that is still not an option! Seriously I've had the car in my possession maybe 2 weeks at the most! I don't want a car I don't feel safe in!!
I am rejecting this response because:
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: While I am willing to correspond with [redacted], I would rather do it...
through email and meet only when a final resolution is agreed upon. We spent countless hours over a 4 day period at the dealership, and after arriving early for my final meeting with [redacted], I waited an additional 45 minutes in his office before he arrived for the pointless meeting (first and only time I met the GM). I am very busy and have no more time to waste. My time with my family is also very precious. This has all been expressed to [redacted] already as evidenced by a PDF copy of my email response to him, which I have attached to this response to you. Currently, I am waiting for [redacted] to reply to my response.
Regards,
[redacted]
We spoke to this customer around a week ago, we performed a recall and the next day customer called stating the vehicle would not start, We had the vehicle towed on so we could check the concern, when the vehicle came to dealer it appeared to be a key issue, we asked the customer if he had a 2nd key...
and he did, when we used his 2nd key the vehicle started right up, I advised him the recall had nothing to do with the key fob not working, he still has the original key the vehicle came with from 2006, fob is missing a button also, I advised the customer if he wanted to purchase a key fob I would waive the cost for programming as a goodwill gesture, he stated he could not do it at that time, but he just wanted to talk to me because his wife asked him to come talk to us. I also had to take care the cost of the tow even though it was nothing we did to the vehicle. Thank You.
An appointment has been made with Mr. [redacted] for Friday June 26th, 2015 to sit down, talk and try to resolve this matter. Here at Lone Star Chrysler Dodge Jeep we strive to meet out customer's needs.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Regards, [redacted]
We have Ms. [redacted]' vehicle back in the shop and have contacted the factory for assistance with the problems related to this vehicle. We are working with the customer and the factory to get this issue resolved.
GSM has spoken with customer and resolved this matter. Thank you. Best Regards, [redacted]
Complaint: [redacted]I am rejecting this response because:I have attached my second response to Lone Star in this reponse to you, the Revdex.com. It seems that [redacted] and the dealership have forgotten the details of my experience as expressed in my initial complaint (whether on purpose or not) and further expounded upon in this response (attachments) and my response before. None of what he says the dealership performed (in bending over backwards) matches up at all with what actually happened (the facts). All the misinformation profusely came from Lone Star. The 4-cylinder 200 S version of the model (exactly what they said we were purchasing and bargained with us for) can be found at other San Antonio dealerships at around the same price or less than what I purchased the Limited version for ($24,000). Furthermore, the 2nd car that I chose was represented as having more features than it did (thus the $800 increase in the purchase price...later decreased to a $500 increase). The fact is it ended up having no additonal features than the 1st car, so where was their justification in increasing the price (should have remained no more than the original $23,500)? As far as the gash, the 2nd attachment contains the fax and confirmation sheet that was sent to [redacted] informing him of the gash around 36 hours after we took possession of the car (took car on the 6th in the evening...paperwork done for this 2nd car the night before). My wife noticed it on the 7th in daylight looking through one of the mirrors, and I call the supervisor the following morning...and faxed [redacted] around noon. Several days as said by [redacted] is a huge exaggeration, but it does follow the pattern of the dealership's misinformation. Moreover, you will notice in attached email that we found the same car in our possession for between $18,500 and $18,900 at other San Antonio dealerships. The first time through a commercial for a NE San Antonio dealership, and the second time while physically visiting the IPAC dealership. This definitely further soured our experience with Lone Star Chrysler Dodge Jeep. Finally, if one will read the attached correspondences to both this response and my previous response (both rejections), it will be very evident that the only unreasonable party is the dealership and it's General Manager. As far as their history, as I said before in my initial complaint, even their own supervisor/salesperson admitted very much the opposite of what [redacted] would have one believe. Many people were let go because of their horrible reputation, and it is obvious the poison still remains. This can be further validated by Google reviews...amongst others. Please read my attached response to [redacted]'s last reply to me. He is definitely a "my way or the highway" kind of guy. He does not care about the customer experience whatsoever, nor does he care to make it right. I know without a doubt my request/expectation to resolve this situation is very reasonable. I hope that Lone Star will wake up and reconsider my request.Regards,[redacted]