Lone Star Chrysler Dodge

Complaint: [redacted] I am rejecting this response because it is not accurate and a couple of my points were not even addressed.In Mr [redacted] response it used bold print to illustrate their website instructs potential buyers to contact the dealership to confirm pricing What he does not address is the fact I did this I called the dealership and spoke to [redacted] prior to spending two hours driving across North Texas to look at a truck Per ***, the online prices were accurate and the additional incentives would be available on top of the already reduced "final price" as shown online [redacted] asked me to make the trip and she would make the deal happen So instead of driving directly home home from North [redacted] , I spent two hours driving to [redacted] , another two hours at the dealership, only to be told the online prices were not accurate I followed their instructions by calling the dealership only to be misled again.I also provided documentation about their current listing for a Ram Limited for under $40, I have not contacted the dealership about his vehicle as it is not the one I wanted; however, the pictures online seem to be of a Laramie Longhorn, not a Limited I am assuming this is another mistake from their third party internet service?Lastly, I pointed out where their offer on my car was drastically less than the market value of a trade in Not the value I could sell it for, the value of a car being traded in No answers to that.For these reasons I stand by my claim that Mr [redacted] and his dealership knowingly practice deceptive trade practices As a whole, the general public have a very negative view of car dealers and car salesmen It is because of practices similar to the ones that Lone Star of [redacted] practice that create these views As Mr [redacted] mentioned, I too am in sales and in my business our service and our word go a long way in building a successful practice Within the past weeks we had to 'eat' a $12,loss because of a mistake made during the initial sales process I am assuming Mr [redacted] carries some sort of errors and omission insurance and/or his third party vendor has some sort of service guarantee or insurance? Much like our lose, he can make a claim on that insurance, demand that his third party cover the mistake or 'eat' the loss To close the loop on our mistake - I have had two referrals from our client since notifying them of our mistake and our intent to make it right As they mentioned to me several times, "no one stands by their word or service guarantees anymore, everyone just points fingers at someone else."The truck I am interested in appears to still be on their lot It is listed roughly $10,higher than the misleading ad a month ago but they claim there could be as much as $5,in additional savings We are getting close to the advertised price from last month and I am still very interested in purchasing - but only at the advertised priced AND the price that [redacted] confirmed with me over the phone For that matter, the maroon truck is still on the lot as is the Big Horn Crew Cab, all three of which would be eager to purchase for the advertised price I was duped into believing Maybe the Big Horn is an option as it has some dealer upgrades on it and all know those dealer upgrade prices are inflated Maybe Mr [redacted] would be willing to honor the price he listed the Big Horn Crew Cab for? A price of $43, Regards, [redacted] ***

To Whom It May Concern:On or about Feb 23d, this customer came into our dealership to inquire about purchasing a vehicleHehad a print out with him of a vehicle with a priceThe print out showed an MSRP of $55,520, SWBC(South West Business Center) Bonus Cash for $11,104, Lone Star Discount for
$4,504, and currentincentives for $5,It also showed additional discounts that may applySeeing this was the 15t timewe knew something was wrongAt that time, we knew there was no SWBC Bonus Cash for $11,104availableWe explained to the customer that it appeared an error had occurredWe explained that weuse a 3rd party vendor that hosts our website, and some feeds we do not have control overWe cancontrol Lone Star Discounts but not rebate feedsI did tell the customer that I felt there was a misfeedand that I would need to contact our web provider to see what's going onWe contacted our webprovider and they confirmed that an issue had occurred on vehicles out of over that I have on thegroundWhen brought to their attention, they immediately corrected the issueIn fact, at the bottomof the home page of our website, the following disclaimer is prominently displayed'While great effortis made to ensure the accuracy of the information on this site, errors can occurPlease verify allpricing information with a customer service representativeThis is easily done by calling us or visitingus at the dealership." Somehow or other an SWBC Bonus Cash was shown in error and was notavailable on these unitsAfter receiving this information, I did call the customer back the next day toexplain what we had foundI explained that it was an error and no initial misleading was intendedIfurther explained that I would be more than happy to get a letter of retraction from our providerAtthat point, he stated that he was in sales and felt that we should just honor the priceHe further statedthat he understood the situation and didn't want a letter of retraction, instead he said he was going towrite the Revdex.com and Attorney General's office if we didn't honor the mistake.*** ***Sincerely*** ***Lone Star AutoplexTo whom it may concern,Shift Digital provides digital (online) website services for LoneStar Chrysler Dodge Jeep through its vendor, *** ***On orbefore February 24, 2018, *** *** displayed certain vehicle prices on the website of LoneStar Chrysler Dodge Jeep toinclude a new rebate incentive offered by the manufacturerThe pricing displayed on February 24, 2018, included, in error, twotimes (2X) the rebate incentive offer in the discounted pricesThe pricing errors affected only a limited number of vehicles thatwere subject to the rebate incentive offerThe pricing errors resulted from a technical mistake and were promptly correctedwithin a few hours of discovery.Regards,Shift DigitalFCA Digital VIP Support TeamCC: LoneStar Chrysler Dodge Jeep*** ***

Complaint: [redacted]
I am rejecting this response because it is not accurate and a couple of my points were not even addressed.In Mr. [redacted] response it used bold print to illustrate their website instructs potential buyers to contact the dealership to confirm pricing.  What he does not address is the fact I did this.  I called the dealership and spoke to [redacted] prior to spending two hours driving across North Texas to look at a truck.  Per [redacted], the online prices were accurate and the additional incentives would be available on top of the already reduced "final price" as shown online. [redacted] asked me to make the trip and she would make the deal happen.  So instead of driving directly home home from North [redacted], I spent two hours driving to [redacted], another two hours at the dealership, only to be told the online prices were not accurate.  I followed their instructions by calling the dealership only to be misled again.I also provided documentation about their current listing for a 2017 Ram Limited for under $40,000.  I have not contacted the dealership about his vehicle as it is not the one I wanted; however, the pictures online seem to be of a Laramie Longhorn, not a Limited.  I am assuming this is another mistake from their third party internet service?Lastly, I pointed out where their offer on my car was drastically less than the market value of a trade in.  Not the value I could sell it for, the value of a car being traded in.  No answers to that.For these reasons I stand by my claim that Mr. [redacted] and his dealership knowingly practice deceptive trade practices.  As a whole, the general public have a very negative view of car dealers and car salesmen.  It is because of practices similar to the ones that Lone Star of [redacted] practice that create these views.  As Mr. [redacted] mentioned, I too am in sales and in my business our service and our word go a long way in building a successful practice.  Within the past 6 weeks we had to 'eat' a $12,000 loss because of a mistake made during the initial sales process.  I am assuming Mr. [redacted] carries some sort of errors and omission insurance and/or his third party vendor has some sort of service guarantee or insurance?  Much like our lose, he can make a claim on that insurance, demand that his third party cover the mistake or 'eat' the loss.   To close the loop on our mistake - I have had two referrals from our client since notifying them of our mistake and our intent to make it right.  As they mentioned to me several times, "no one stands by their word or service guarantees anymore, everyone just points fingers at someone else."The truck I am interested in appears to still be on their lot.  It is listed roughly $10,000 higher than the misleading ad a month ago but they claim there could be as much as $5,250 in additional savings.  We are getting close to the advertised price from last month and I am still very interested in purchasing - but only at the advertised priced AND the price that [redacted] confirmed with me over the phone.  For that matter, the maroon truck is still on the lot as is the Big Horn Crew Cab, all three of which would be eager to purchase for the advertised price I was duped into believing.  Maybe the Big Horn is an option as it has some dealer upgrades on it and all know those dealer upgrade prices are inflated.  Maybe Mr. [redacted] would be willing to honor the price he listed the Big Horn Crew Cab for?  A price of $43,222.   
Regards,
[redacted]