This apartment complex is awful. The grounds are filthy and the trash area is always overflowing with garbage. Andrea is rude and incompetent along with the rest of her staff. They are a very dishonest apartment complex. Please BEWARE
Moving into this apartment I had a long list of maintenance an repairs to be done. 2 major issues have still not be fixed. 1) The wood stairs outside my bedroom wall that echo every step everyone takes at all hours of the day and night. 2) The unbearable ceiling noise while people are walking in the apartment above me. I have complained and was told all apartments are like this. You cannot hear if you are on the phone or watch TV as the noise of the ceiling (upstairs floor) cracking is so very loud. My cat has become paranoid with the noise as well.
I have never lived in place where this noise is so bad from outside stairs and the ceiling. I have requested so many times to get it fixed and when I tried to get out of my least it is going to cost ( 2 months notice and 1.5 months termination fee plus utilities) 4 months additional rent. I don't have over$4500 to throw away.
Any suggestions would be helpful.
Hi,
I have been staying in Britton woods for 18 months and couple of days back moved from 1 bedroom apt in the same apt community Britton woods. I found almost 30 or 40 issues in the new apartment, including bugs and cockroach, but no one taking that serious and don't see responsible reasonable answer. After I send the below list of issue in the new 2 bed apartment, they charged $250 for old apartment stating the countertop has knife marking and damaged, which is not true, we never used countertop for cutting vegetables.
They really treating unfair even after showing pictures and don't hear responsible answer when we request them to address the open issues.
Here is the list of issues in new 2 bed room apartment,
AC Heater Regulator Dirty
AC Ventilator Near Main Door damaged
Bathroom floor Not Finished Properly
Bug Master Bed Room
Cockroach
Common Bath Room Missing Toilet Paper Holder
Common Bath Room_2ndDoorDamaged
Common Bath Room Cold Or Hot Water Not Stable
Common Bath Room_2ndDoorDamaged
Common Bath Room Elongated Tube-Not Fixed Properly
Common Bath Room Toilet Not Fixed Properly And Dirty
Common Bath Room And Storage Room Door Damaged
Dinning room_Uncleaned_Draw1
Dining room_Uncleaned_Draw2
Dining room Power Socket Loose
Dining Room Un cleaned Shelves
Dirty Wall
Dishwasher_RustedTray_Pic1
Dishwasher_RustedTray_Pic2
Dishwasher_RustedTray_Pic3
Kitchen_DirtySelf1
Kitchen_DirtySelf2
Kitchen_DirtySelf3
Kitchen_DirtySelf4
Kitchen_DirtySelf5
Kitchen_DirtyVentilation_Pic1
Kitchen_DirtyVentilation_Pic2
Kitchen_DirtyVentilation_Pic3
Kitchen_DirtyVentilation_Pic4
Living Room Power Socket Loose
Living Room Dirty Wall
Living Room Light And Fan Short String
Main Door Dirty
Main Door Weather Proof Damaged
MasterBedRoom_BathTubClamp_Damaged_Pic1
MasterBedRoom_BathTubClamp_Damaged_Pic2
MasterBedRoom_DirtyToilet_Pic1
MasterBedRoom_DirtyToilet_Pic2
MasterBedRoom_DirtyToilet_Pic3
MasterBedRoom_DirtyToilet_Pic4
MasterBedRoom_MainDoorBroken_Pic1
MasterBedRoom_MainDoorBroken_Pic2
MasterBedRoom_MainDoorBroken_Pic3
MasterBedRoom_MainDoorBroken_Pic4
Master Bed Room Power Socket Loose
Owen Rusted Door
Patio Blind not fixed properly
Patio Dirty Door With Dead Cockroach
Patio Dirty Floor
Patio Fence Damaged
Patio Door Damaged
Stairs_brokenMetalPlates_Pic1
Stairs_brokenMetalPlates_Pic2
Stairs_Dirty
Washer Paint Damaged
They saying many are cosmetics and you no need to worry, if we missed any of the cosmetics issue then at the end when we move out they will charge big amount.
Lone Star Funds of Dallas Response
• Apr 06, 2018
To whom it may concern,
In response to our customer concerns:
The current apartment had been treated previously for pests. The treatment was completed on 3/30/18 (the day before he took possession of the apartment home) and a repeat treatment would not be able to be performed again until 4/13/18. Our extermination company requires there to be a two week interval in between treatments to allow for the most effective results. The resident had informed the office of his request for a pest control treatment on 4/2/18. Management contacted the extermination company and his apartment has been scheduled for a repeat treatment on 4/13/18.
Management received an email from this resident on 3/31/18, in which he had requested for me to contact him about the condition of his apartment home. Prior to contacting him, I inspected his apartment home on 4/2/18. I inspected the specific areas that he was concerned about in his email. I found a few cleaning items that were not addressed and items that are considered normal “wear and tear”. Normal “wear and tear” items would need to be noted on his “inventory condition form” that he received upon move in and do not warrant replacement. The apartment home that he had transferred into is an “unrenovated” apartment home and has not been remodeled. The apartment interior is 25 years old so you have to account for some “wear and tear” over the years. When I inspected his apartment home it was very difficult to see all the items that needed to be inspected due to the amount of personal items that he had already moved into his home. I found his apartment home to be in good condition for having our oldest interior. The vinyl in his apartment home had just been replaced the day prior to his move in and unfortunately the contractors that had installed the vinyl did not do a good job cleaning up after themselves. This is not common practice but due to damage that occurred with the cleaning of this apartment home, Management decided to replace the vinyl right before his move in. Due to the cleaning issues that he had explained were present upon his move in, I had asked him if he would like our cleaning staff to come into his apartment home to re-clean it or I could give him a credit of $75 on his account for the inconvenience. He decided to take the $75 concession.
On 4/3/18 he requested for the following items to be addressed by our staff:
1. Toilet paper holder missing in guest bathroom
2. Blind missing for patio
3. Top rack of dishwasher missing
4. Front door needs weather stripping
5. Outlet covers loose
6. The water in the guest bathroom tub is either too hot or too cold
7. Replacement of the master bathroom toilet seat
8. The frame around the master bedroom door has a crack
These requests are being addressed by our service team on 4/6/18 (today).
When a resident vacates their apartment home, Management will use the “inventory condition form” that the resident completed and returned to Management after moving into their apartment home to utilize or to validate any final charges for cleaning or damages upon inspection of the apartment. We do not charge for any items that were previously listed on this “inventory condition form” that were submitted by the resident after move in. Any cleaning or damages that exist in the apartment home after the resident has moved out that were previously noted on the “inventory condition form” are not charged to the former resident- as it is validated that these items existed upon their original move in. However, if the cleaning and or damages were NOT noted on the “inventory condition form” than the resident would be charged for these items; as it would be perceived that these cleaning and/or damages occurred during the resident’s occupancy; otherwise they would have been noted on the “inventory condition form”. In this case, he did not list any damage or notation in reference to the kitchen countertop. Upon Management’s inspection of his former apartment home, the kitchen countertops contained several stains and cut marks on the surface of the countertop. The stains are not able to be cleaned and in order to eliminate the cut marks on the countertop we would have to resurface them. The resident had requested pictures of the area on the countertops that had been damaged and stained. Management emailed these pictures to him the same day he requested them along with a copy of his “inventory condition form” that he had previously completed and returned to Management shortly after moving into his prior apartment home. There was nothing noted on his inventory condition form in regards to any prior damages sustained to his kitchen countertops; therefore we have concluded that this damage was sustained during his residency.
I am sorry that he does not feel that his apartment home was in acceptable condition upon transferring to a new apartment home within Britton Woods. Management has responded timely to his concerns and will continue to address any concern or issue that he may experience during his residency. It is certainly not our intention to create undue stress or to inconvenience our customers as Management strives to provide an enjoyable living experience to our customers during their residency at Britton Woods.
Sincerely,
Britton Woods Management
I am currently at my Lease End w/ apt 03-23-2018, on Friday 02-16-2018 I received a call about my rent pymt from Property Manager to be brought in when I was told by the 20th all rent pymts are scheduled to be turned to avoid eviction. I went to give my rent pymt in the amt 1,101.00 for the Month Feb, and wanted asked to write a 30 day leave notice, I was told by Asst Prop. Manager that I had to give a 60 day notice and that maybe he could talk to Prop. Manager and see what can be done I adv no where in Contract does it say a 60 day notice and I was brushed off with, "Well Let me talk to my Prop. Manager and see what can be done". 25 min later I receive a call from property manager stating I can put my 60 day notice but if I leave before 60 days I will billed for the remaining rent pymts for the 60 days and sent to collections but I have up to 90 days to pay collections agency before it affects my credit, when I stated about contract saying nothing about 60 days it does not state I was ignored and told policy. I explained my separation from spouse and cannot afford this burden but I was told I would still be in collections and they understand if I cant afford. I know this is malicious antics due to me having multiple problems with this office through out my entire lease. I'm also currently going thru a matter with them about my electricity bill so high for the previous month due to there dryer not operating correctly and I was told it was my fault because I didn't contact them sooner. which when the Property manager contacted me telling about the 60 day policy he never acknowledge the matter of my 147.82 light bill when its normally 75.00 issue at all. I was trying on 02-16-2018 to give the business a 30 day and 1 week notice ahead of time, when on lease contract it states 03-23-2018 is my lease end and no where on my contract does it state 60 days. This office has got a lot of money out of me some that should not been giving ,fees that we were unaware of but scared to get a eviction so I paid just to have shelter. I just want out and I am trying to do such but I can afford for my credit to be affected or in collections. Please Help.
Lone Star Funds of Dallas Response
• Mar 05, 2018
Hello,
Per page one, section three of signed lease agreement Governours Square requires a sixty day notice to vacate. In addition, a renewal reminder was sent to resident stating explicitly we require a sixty day notice if resident chooses to vacate the premise. On February 7th we received the first notification that resident's dryer was not drying correctly. On February 12th we replaced washer and dryer with new set. There will be no reimbursement for electric charges.
This apartment complex is awful. The grounds are filthy and the trash area is always overflowing with garbage. Andrea is rude and incompetent along with the rest of her staff. They are a very dishonest apartment complex. Please BEWARE
Moving into this apartment I had a long list of maintenance an repairs to be done. 2 major issues have still not be fixed. 1) The wood stairs outside my bedroom wall that echo every step everyone takes at all hours of the day and night. 2) The unbearable ceiling noise while people are walking in the apartment above me. I have complained and was told all apartments are like this. You cannot hear if you are on the phone or watch TV as the noise of the ceiling (upstairs floor) cracking is so very loud. My cat has become paranoid with the noise as well.
I have never lived in place where this noise is so bad from outside stairs and the ceiling. I have requested so many times to get it fixed and when I tried to get out of my least it is going to cost ( 2 months notice and 1.5 months termination fee plus utilities) 4 months additional rent. I don't have over$4500 to throw away.
Any suggestions would be helpful.
Hi,
I have been staying in Britton woods for 18 months and couple of days back moved from 1 bedroom apt in the same apt community Britton woods. I found almost 30 or 40 issues in the new apartment, including bugs and cockroach, but no one taking that serious and don't see responsible reasonable answer. After I send the below list of issue in the new 2 bed apartment, they charged $250 for old apartment stating the countertop has knife marking and damaged, which is not true, we never used countertop for cutting vegetables.
They really treating unfair even after showing pictures and don't hear responsible answer when we request them to address the open issues.
Here is the list of issues in new 2 bed room apartment,
AC Heater Regulator Dirty
AC Ventilator Near Main Door damaged
Bathroom floor Not Finished Properly
Bug Master Bed Room
Cockroach
Common Bath Room Missing Toilet Paper Holder
Common Bath Room_2ndDoorDamaged
Common Bath Room Cold Or Hot Water Not Stable
Common Bath Room_2ndDoorDamaged
Common Bath Room Elongated Tube-Not Fixed Properly
Common Bath Room Toilet Not Fixed Properly And Dirty
Common Bath Room And Storage Room Door Damaged
Dinning room_Uncleaned_Draw1
Dining room_Uncleaned_Draw2
Dining room Power Socket Loose
Dining Room Un cleaned Shelves
Dirty Wall
Dishwasher_RustedTray_Pic1
Dishwasher_RustedTray_Pic2
Dishwasher_RustedTray_Pic3
Kitchen_DirtySelf1
Kitchen_DirtySelf2
Kitchen_DirtySelf3
Kitchen_DirtySelf4
Kitchen_DirtySelf5
Kitchen_DirtyVentilation_Pic1
Kitchen_DirtyVentilation_Pic2
Kitchen_DirtyVentilation_Pic3
Kitchen_DirtyVentilation_Pic4
Living Room Power Socket Loose
Living Room Dirty Wall
Living Room Light And Fan Short String
Main Door Dirty
Main Door Weather Proof Damaged
MasterBedRoom_BathTubClamp_Damaged_Pic1
MasterBedRoom_BathTubClamp_Damaged_Pic2
MasterBedRoom_DirtyToilet_Pic1
MasterBedRoom_DirtyToilet_Pic2
MasterBedRoom_DirtyToilet_Pic3
MasterBedRoom_DirtyToilet_Pic4
MasterBedRoom_MainDoorBroken_Pic1
MasterBedRoom_MainDoorBroken_Pic2
MasterBedRoom_MainDoorBroken_Pic3
MasterBedRoom_MainDoorBroken_Pic4
Master Bed Room Power Socket Loose
Owen Rusted Door
Patio Blind not fixed properly
Patio Dirty Door With Dead Cockroach
Patio Dirty Floor
Patio Fence Damaged
Patio Door Damaged
Stairs_brokenMetalPlates_Pic1
Stairs_brokenMetalPlates_Pic2
Stairs_Dirty
Washer Paint Damaged
They saying many are cosmetics and you no need to worry, if we missed any of the cosmetics issue then at the end when we move out they will charge big amount.
To whom it may concern,
In response to our customer concerns:
The current apartment had been treated previously for pests. The treatment was completed on 3/30/18 (the day before he took possession of the apartment home) and a repeat treatment would not be able to be performed again until 4/13/18. Our extermination company requires there to be a two week interval in between treatments to allow for the most effective results. The resident had informed the office of his request for a pest control treatment on 4/2/18. Management contacted the extermination company and his apartment has been scheduled for a repeat treatment on 4/13/18.
Management received an email from this resident on 3/31/18, in which he had requested for me to contact him about the condition of his apartment home. Prior to contacting him, I inspected his apartment home on 4/2/18. I inspected the specific areas that he was concerned about in his email. I found a few cleaning items that were not addressed and items that are considered normal “wear and tear”. Normal “wear and tear” items would need to be noted on his “inventory condition form” that he received upon move in and do not warrant replacement. The apartment home that he had transferred into is an “unrenovated” apartment home and has not been remodeled. The apartment interior is 25 years old so you have to account for some “wear and tear” over the years. When I inspected his apartment home it was very difficult to see all the items that needed to be inspected due to the amount of personal items that he had already moved into his home. I found his apartment home to be in good condition for having our oldest interior. The vinyl in his apartment home had just been replaced the day prior to his move in and unfortunately the contractors that had installed the vinyl did not do a good job cleaning up after themselves. This is not common practice but due to damage that occurred with the cleaning of this apartment home, Management decided to replace the vinyl right before his move in. Due to the cleaning issues that he had explained were present upon his move in, I had asked him if he would like our cleaning staff to come into his apartment home to re-clean it or I could give him a credit of $75 on his account for the inconvenience. He decided to take the $75 concession.
On 4/3/18 he requested for the following items to be addressed by our staff:
1. Toilet paper holder missing in guest bathroom
2. Blind missing for patio
3. Top rack of dishwasher missing
4. Front door needs weather stripping
5. Outlet covers loose
6. The water in the guest bathroom tub is either too hot or too cold
7. Replacement of the master bathroom toilet seat
8. The frame around the master bedroom door has a crack
These requests are being addressed by our service team on 4/6/18 (today).
When a resident vacates their apartment home, Management will use the “inventory condition form” that the resident completed and returned to Management after moving into their apartment home to utilize or to validate any final charges for cleaning or damages upon inspection of the apartment. We do not charge for any items that were previously listed on this “inventory condition form” that were submitted by the resident after move in. Any cleaning or damages that exist in the apartment home after the resident has moved out that were previously noted on the “inventory condition form” are not charged to the former resident- as it is validated that these items existed upon their original move in. However, if the cleaning and or damages were NOT noted on the “inventory condition form” than the resident would be charged for these items; as it would be perceived that these cleaning and/or damages occurred during the resident’s occupancy; otherwise they would have been noted on the “inventory condition form”. In this case, he did not list any damage or notation in reference to the kitchen countertop. Upon Management’s inspection of his former apartment home, the kitchen countertops contained several stains and cut marks on the surface of the countertop. The stains are not able to be cleaned and in order to eliminate the cut marks on the countertop we would have to resurface them. The resident had requested pictures of the area on the countertops that had been damaged and stained. Management emailed these pictures to him the same day he requested them along with a copy of his “inventory condition form” that he had previously completed and returned to Management shortly after moving into his prior apartment home. There was nothing noted on his inventory condition form in regards to any prior damages sustained to his kitchen countertops; therefore we have concluded that this damage was sustained during his residency.
I am sorry that he does not feel that his apartment home was in acceptable condition upon transferring to a new apartment home within Britton Woods. Management has responded timely to his concerns and will continue to address any concern or issue that he may experience during his residency. It is certainly not our intention to create undue stress or to inconvenience our customers as Management strives to provide an enjoyable living experience to our customers during their residency at Britton Woods.
Sincerely,
Britton Woods Management
I am currently at my Lease End w/ apt 03-23-2018, on Friday 02-16-2018 I received a call about my rent pymt from Property Manager to be brought in when I was told by the 20th all rent pymts are scheduled to be turned to avoid eviction. I went to give my rent pymt in the amt 1,101.00 for the Month Feb, and wanted asked to write a 30 day leave notice, I was told by Asst Prop. Manager that I had to give a 60 day notice and that maybe he could talk to Prop. Manager and see what can be done I adv no where in Contract does it say a 60 day notice and I was brushed off with, "Well Let me talk to my Prop. Manager and see what can be done". 25 min later I receive a call from property manager stating I can put my 60 day notice but if I leave before 60 days I will billed for the remaining rent pymts for the 60 days and sent to collections but I have up to 90 days to pay collections agency before it affects my credit, when I stated about contract saying nothing about 60 days it does not state I was ignored and told policy. I explained my separation from spouse and cannot afford this burden but I was told I would still be in collections and they understand if I cant afford. I know this is malicious antics due to me having multiple problems with this office through out my entire lease. I'm also currently going thru a matter with them about my electricity bill so high for the previous month due to there dryer not operating correctly and I was told it was my fault because I didn't contact them sooner. which when the Property manager contacted me telling about the 60 day policy he never acknowledge the matter of my 147.82 light bill when its normally 75.00 issue at all. I was trying on 02-16-2018 to give the business a 30 day and 1 week notice ahead of time, when on lease contract it states 03-23-2018 is my lease end and no where on my contract does it state 60 days. This office has got a lot of money out of me some that should not been giving ,fees that we were unaware of but scared to get a eviction so I paid just to have shelter. I just want out and I am trying to do such but I can afford for my credit to be affected or in collections. Please Help.
Hello,
Per page one, section three of signed lease agreement Governours Square requires a sixty day notice to vacate. In addition, a renewal reminder was sent to resident stating explicitly we require a sixty day notice if resident chooses to vacate the premise. On February 7th we received the first notification that resident's dryer was not drying correctly. On February 12th we replaced washer and dryer with new set. There will be no reimbursement for electric charges.
Thank you,
Mike M