Lone Star Patio

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I spoke to Mrs. [redacted] 10/28/14 and apologized for the inconvenience. We have been having scheduling conflicts that have made it difficult to fix this issue in a timely manner. Mrs. [redacted] assured me that her schedule would open up over the... Thanksgiving Holidays and we would be able to do the repair.

Complaint: ***
I am rejecting this response because:---------- Forwarded message ---------- From: *** ** ***> Date: Wed, Dec 3, at 6:PM Subject: Fw: Follow up (as per request) To: *** ----- Original Message ----- From: *** ** To: *** Sent: Wednesday, December 03, 6:PMSubject: Follow up (as per request) Hello *** ***, As per your request I am sending this email as a follow up to my original complaint against Lone Star Patio, Austin, TX. The owner, *** ***, and I spoke via telephone in October and agreed to complete the repair work on my patio cover during the Thanksgiving week holiday since I had the entire week off from work. *** *** did not schedule my repair work for a specific date but said that he would be in touch. When I still hadn't heard from *** *** by November 25, 2014, I contacted him via text at the same phone number ###-###-#### through which we had texted back and forth numerous times before. As of today, I have not received a reply. That is why I contacted you today, December 3, 2014. Thank you, *** *** -- *** *** *** *** *** *** ***
Regards,*** ***

*** ***, Re: *** *** I spoke to *** *** this morningPlease be advised, problem has been resolvedIf you have any other questions and/or concerns, please don’t hesitate to call me Thank you, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I spoke to Mrs. [redacted] 10/28/14 and apologized for the inconvenience. We have been having scheduling conflicts that have made it difficult to fix this issue in a timely manner.
    Mrs. [redacted] assured me that her schedule would open up over the...

Thanksgiving Holidays and we would be able to do the repair.