Lone Star Realty & Property Management, Inc

Mr. [redacted] submitted two work orders on 3/14/16, one for a plumbing leak because he thought there was a leak coming from the washer valves in the laundry room, and another for the a/c stating, “The a/c is leaking.” Both work orders were addressed the same day they were placed by the previous...

resident; however, it was determined by both vendors that neither of those things reported were actually leaking. Typically, when an issue is reported and there aren’t any issues found with the specified work order, the tenant charged for an unnecessary service call fee incurred by the property owner, but as a courtesy he wasn’t charged. A third vendor was sent to the property on 3/15/16 in which he submitted an estimate for a French drainage system on the exterior of the property due to the location of the building being at the bottom of a hill. The same vendor treated the walls of the mildew affected areas while the tenant was present to alleviate any future issues from arising. A follow up call was placed from our Maintenance Department on 3/17/16 and the notes on the account read as follows, “per tenant, the tech came out, all mildew was alleviated and the tenant stated to the tech that he was surprised at how well the chemical treatment worked and the “walls looked brand new.” At which point our office received no future correspondence from him until the following month. Mr. [redacted] came into our office requesting to be released from his lease contract the first week of April 2016. He explained that he thought he had an allergy to mildew (not the same as mold) as he had a reaction to “something” in the property. He spoke with our office manager who explained to him that she could request the owner release him from his contract, but there were no guarantees. He expressed his gratitude while in our office and understood he’d wait to receive an update regarding being able to be released financially from his contract. Within 30 minutes of leaving our office he was notified that the owner was willing to release him from his contractual obligations (although not required), under the conditions that he remove all of his belongings and clear the property properly. He wasn’t expected to clean the property; however, he was expected to leave it empty, return his keys, and free of any damages that weren’t preexisting. He informed our office that he would be out of the property by the end of the month (April 30, 2016) and would ensure we had keys to the property releasing him from possession and would provide us with a forwarding address to send any remaining security deposit left, if he cleared as instructed. On 5/6/16 our office called Mr. [redacted] because we hadn’t received keys or rent payment for the month of May to indicate if he had decided to stay in the property. Upon sending an inspector to the property to check for vacancy, we discovered he was still considered to be occupying the unit. We placed several phone calls without resolve for a couple weeks at which point we called his emergency contact. We were informed that he was still looking for a place to move in to. Mr. [redacted] finally reached out to our office stating he had been sick, but was indeed planning to vacate the property now by the end of the current month and would make sure he turned in keys (now June 2016-keeping in mind he hasn’t paid rent since April 2016). The next month, we sent an inspector to the property to check for vacancy and he had vacated, but not under the conditions outlined in his release from his lease contract. Not only did he not turn in the keys to the property as promised, but he left the property in pretty bad condition as well. Pictures are attached to document the above statement as factual information. Our office sent Mr. [redacted] account to collections for the charges related to having the items addressed that he was supposed to have taken care of prior to our office taking back possession of the property. The owner of the property, in good faith, didn’t charge him for the remainder of his lease term, but he is still responsible for the rent for the additional months he occupied the property as the owner lost potential rent from another resident while he held over in the property. In addition he was charged for the damages he caused to the unit and the non-returned key charge. There was also evidence of an unauthorized pet on the property which resulted in pest control per our move out addendum provided to every tenant upon move in. His account was adjusted to remove the rent per the owner’s request; however, is still responsible for the items that needed to be address because he didn’t hold true to the conditions provided releasing him from the remainder of his lease contract. Lone Star Realty will forego the reletting charges for defaulting on his lease, but he is still responsible for the late fees accrued for not paying rent the months he exceeded his original vacate date. As of today his updated balance with all documented proof of fees is $$2277.95. His guarantor was removed from the collections account, but our decision is final regarding the amount he owes due to his negligence in returning the property as initially agreed. We are willing to work out payment arrangements with him if he’s unable to remit payment in full; however, the remaining balance is non-negotiable.

Mr. [redacted] and the homeowner reached a mutual agreement in vacating the property on 8/31/16 without any penalty to him as long as they cleared the property per the move out requirements stated in their lease agreement. There was a clerical error on Mr. [redacted]'s account; however, it has since been...

corrected and is reflective in the system. His account still presently holds a credit, which will be refunded with any other credits on his account less lawful deductions related to his move out inspection (security deposit) within 30 days as allowed per rental law requirements.  Mr. [redacted] is incorrect in stating he was told we take 30 days to perform the move out inspection. The inspection was completed at the beginning of September and the owner of the property has taken possession. The 30 day timeframe mentioned is solely related to reconciling a tenant's security deposit, not the actual inspection date.

Complaint: [redacted]
I am rejecting this response because: I have sent several emails with photos showing the damages of the home before I moved in. The pictures show that the home was not painted before I moved in or cleaned. It also show damages that were done before I moved in that they are charging me for. I have a emailed them to Ms. [redacted] stating that. She said with the photos the would accept and I didn't need to come in because she had all the pictures she needed before and after of the home. She also emailed me about me filling a complaint against her office. Which I told her yes I didn't file a complaint with her office. How can I resolve any issue if they are not trying to allow me to come in and show them the damages and the photos. I have attached the conversation that to me appears she is not happy about the complaint. I have not see but four photos and they had charged me for damages to a toilet that they then turned around and took off. I do not see how you can charge me for one thing and then turn around and say it was a mistake. I also the cleaning team that I had clean the place took the microwave plate back to the home they the new tents have. I can get statements from them and also from the tents prior to me that will state that they floor in that upstairs room that they had fixed was already done. I have several photos but unable to upload them because you will only accept so many.
Regards,
[redacted]

Lone Star Realty does not send rent reminders to any of our tenants. Any notification Mr. [redacted] is receiving will be coming from a third-party and he will need to unsubscribe to the emails to resolve the issue. Secondly, since he hasn't mentioned anything different from the previous complaint our office will consider this dispute closed based on the documentation and information we have related to his tenant file.

Complaint: [redacted]
I am rejecting this response because: What I asked for was not given. I will break this down per charge after proper documentation that proves that I didn't do an item and the company did than I will make arrangements to pay. Reinspection fee due $28.50 I will pay due to not being there for the inspection Cleaning $232 I had professional cleaning done and have pictures, I would like an itemized list of things that were cleaned by the company Carpet cleaning $211.09 I had the carpet cleaned professionally and have pictures I would like pictures from company proving what they cleaned. Acc depreciation of carpet, $200 if the carpet were cleaned by me and then by the company how do I get charged a cleaning fee, did the company replace the carpets? exterminator service $102.84 this was done and no where in the lease does it state that proof is needed. I want an itemized bill for this service from the company Tenant damage charges $1297.35 I want an itemized and detail with pictures of all damages that where done and fixed. Reletting fee $786.25 according to the lease agreement this should only be charged if I fail to move in or fail to give written move out notice (which I did give written notice) proof of where I failed this clause electric bill $100 and water $50 according to lease can only be charged if I fail to put utilities back in the company's name. I would like proof of this charge by the utility company Collection commission fee $1346.92 the company failed to notify me by mail, certified mail, email or by phone, this was placed with a collection agency on there own accord I will not pay. So I would like picture and copies of all bills and itemized of all damages, everything needs to be detailed down to the penny. I would like this with in 30 days of the company being notified by the Revdex.com. If failure to provide any portion of this information or documentation, I expect the company to update the credit agency for removal or proper documentation to my credit report.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I apologize, but in order to respond to this response within the allotted 6 day period (about to make an overseas trip) I must be brief. I will answer all portions of the response by pasting the response with my comments beneath.He takes issues and claims he has been charged "exorbitant charges for simple fixes" to his property and this statement could not be more false.Exorbitant charges for simple fixes. After being told the fixes that were made, I can see why you would think this is false. However, put yourself in my shoes. I receive no notification besides the following on 7 JUL 15:Fencing Repair $80.00.  Being that the house was built in 2010-2011, I cannot see how a fencing repair (which I never was told anything was wrong...) would cost $80. I did repairs to the fence myself and paid at most $2 per picket. So a cost of $80 without receiving a response for over a month (after numerous emails and voicemails) leaves me to infer that about 40 pickets were damaged...Or let's say 20 to factor in labor costs...Absolutely 0 notification besides "Fencing Repair $80.00" and after calling and sending emails for a month, I'm just supposed to assume that the price is fair? -Rekeying of locks - concur, this was not an "exorbitant amount." However, I did leave multiple voicemails and emails with no response from [redacted]. Finally after about 10 calls I was able to reach [redacted] and she explained the cost.-toilet and kitchen sprayer not operating - Both are simple fixes. However, again the only information I was given is as follows: " Commode and veggie sprayer 86.39"  What am I supposed to think after not receiving a response in about a month when I asked about the charge? I've made fixes myself and did not need to pay nearly as much. However, I understand that labor is the most expensive part of repairs. But without receiving any kind of response what am I supposed to assume?-A/C - again, the issue is not the cost. it's the fact that this charge was not explained. Also, I do not appreciate the personal attack. I am a soldier and in fact the reason I'm typing this response in such a rush is because I am about to be overseas. The temperature there is over 100 degrees consistently. In fact I've spent over a year overseas in above 100 degree months and did not have a single bit of air conditioner. If you had told me that the A/C was out I would have accepted it. And although the current tenant is a soldier, I do not accept him to go through the same thing. Your comment infers that I knew why the charge was so high. In fact, I didn't even know there was an after hours call until after a month of asking about this expense!  I simply wanted to know what was wrong with the A/C. However, you failed to provide that information and now are turning the comment into a personal attack trying to say that I am expecting the renters to live in a hot house over a weekend. RIDICULOUS!-No the cost is not the issue. The reason I considered the cost was exorbitant was because I did not receive a response to my inquiries until AFTER I had filed the complaint! Your extreme lack of communication is the issue. It is not unreasonable to expect to receive a response to a voicemail, email, within a week. I would like to receive a response within 24 hours, but I can understand that tempo can be high, especially during the summer. However, a month of no responses is completely unacceptable.-Intense anger? I'm not one that has intense anger. Mistakes happen. I get it. I do believe this is a "gross negligence." If you had to trust someone with your $200k house and a simply 2 minute proof read would catch the error, wouldn't you expect someone to make sure the contract was proof read before taking it in for the renters to sign the lease?-I would not classify my reporting to Revdex.com as "extreme and unreasonable." I did not have the intention to "damage" the company reputation. I was simply trying to give the company a review. Just because the review is unfavorable does not mean that it is meant to damage a reputation. I do look forward to working with you in the future because my house is being taken care of. However, the lag in communication is completely unacceptable. It takes less than 5 minutes to at least acknowledge receipt of an email. I send and receive over 200 emails a day and am often typing emails on my blackberry to ensure that I give responses in a timely manner. I was and still am, completely justified in expecting timely reponses to inquires when I am asking about my property. This is in no way "extreme" nor is expecting a 1 day-1 week response to at the very least acknowledge the receipt of a message "unreasonable." I cannot attest to the way you have taken care of my home, because I am not able to see it myself. But I know I receive a payment every month and for that I am grateful. However, I would say that your customer service is sub-par and should you look for a place to focus your efforts to continue growing into a better company, customer service is where you should focus.Please do not hesitate to call, Email, or respond to the response to provide feedback. However, please realize that I will be overseas and my responses may come in over a day (at most 2).
Regards,
[redacted]

We have investigated this thoroughly.  The pictures are the correct ones, the lighting makes the refrigerator look like it is white but it is not.  There is no further response to this complaint.

Customer Information:  [redacted]   Weekend of May 9-Resident called the after-hours emergency number stating that her a/c was leaking.  A third party vendor was dispatched to address the need and unclogged the drain line upon receipt...

of that call.   May 11th (Monday)- Resident spoke to our maintenance office stating her a/c was leaking again and the vendor was dispatched to go back out. May 12th (Tuesday) –Vendor sent over an estimate to replace the pan in the amount of $242.37.  Owner was notified for approval. May13th (Wednesday)- Owner approved bid at 4pm and approval was sent to vendor. May 15th ( Friday)- Maintenance called resident and left a message the part was on order. May 27th (Wednesday) Resident called upset, she had been told to expect the part would be in on May 27th and it did not arrive.  Vendor was contacted and our staff was told the part had not yet come in.  Resident was called back the same day to let her know they were still awaiting the part that was on back order.  As soon as the part arrived the vendor would call and schedule to come and install it.  Vendor instructed resident to keep a bucket there to catch the drip.  Vendor assured staff this was a minor leak and the bucket would prevent damage until the part arrived. May 30th (Saturday) the office manager called both the owner and the resident.  Resident claimed she would need a water extraction because of the delay.  Vendor states there is no way that should have been necessary if she had followed his instructions.  She must have removed the bucket.  Resident was told to bring in a copy of the water extraction she claimed to have hired herself without authorization and owner and staff would review for possible reimbursement.  To this date resident has not provided a bill.  Meanwhile, vendor had called the manufacturer to see if there was anything more to be done as they awaited the pan, he was told in this model they had reports of a small plug that was not installed at the plant and to search to see if that could be causing the issue.  Vendor went back over and was able to stop the leak.   Our office was in contact with the resident throughout the process and the a/c technician responded appropriately and timely.  She to date has never brought in a bill that she claims she has for extraction.  Vendor verifies that on his numerous visits he saw no evidence of damage and water extraction would never have been needed if she had simply left the bucket to catch the dripping.   We firmly believe that this complaint stems from a lease violation and pet fines that she was assessed during a semi annual inspection that was conducted on May 29, 2015.  A couple of days before this complaint was filed.  Attached you will see pictures of two dogs and two cats- 4 pets total that this resident was not authorized to have.  The pet fine is $100 per pet on the first day a pet or pets are found, and $10 for every additional day that the pet or pets remain on the property.   A copy of that Violation is also attached with the $400 pet fine, along with notations that the lawn needed to be mowed, she needed to reinstall smoke detectors that they had pulled down, the carpets were dirty and needed to be cleaned, there were four broken blinds she needed to replace and the house in general was excessively dirty.  We stand on our handlings of this situation and that of the company hired to address the issue.  This is a groundless complaint and retribution for her pet fines and lease violations she received.  Please be sure to post the provided lease violation and pictures to this complaint process. If these are too dark we are happy to send them in another format.  A picture speaks a thousand words.   While a member of the public can claim whatever they wish and not be held accountable for proving their accusations.  We as a management company spend a good deal of time and effort to document our actions.  We also use independent vendors for all maintenance issues so there is never a potential conflict of interest. We strive to address maintenance issues quickly for our residents but there are times when a part needs to be ordered and delays may ensue that are beyond our control or that of the business doing the repair.  Residents for their part, need to respect that they are leasing another family’s home and exercise due diligence to prevent damage when a system breaks down.  Furthermore, as managers we are charged with ensuring our residents are taking care of these homes, thus the reason why the semi annuals are conducted and issues addressed during their tenancy so the property is maintained.  She had numerous violations surrounding how she was keeping the home, she was also caught with four unauthorized pets that she was assessed fines for just three days before this complaint was made.  That is why this complaint was filed- and it is without merit.  Warmly, [redacted] Broker Lone Star Realty & Property Management, Inc.

April 18, 2016 [redacted] Manteca, CA 95336 Dear [redacted]: I have reviewed your dispute and findings are as follows:   Garage door: The garage door didn’t break. It was damaged. Per technician, believes tenant caused the damage due to the door being locked when...

opener was used. Therefor you were charged for the repair.   Laundry room door: There are no work orders for this in our system. It was also not listed on your Move in Inventory and Condition Form.   Closet Shelf: The top right shelf in the master bedroom closet was missing at time of move out inspection.   Baseboards: You were not charged for baseboards at all.   Stickers on front door: There was sticker residue that had to be removed from the front door.   Repainted room: You were not charged for repainting of a room. You were charged touch up paint on an entry door to bedroom 3 and touch up paint on the left shelf inside the master closet.   Re-inspection fee: Per the Move Out Cleaning & Procedures Addendum: You will be charged a re-inspection fee if you fail any part of the inspection that requires a contractor/vendor to come out to perform a service you were responsible for.   Utilites: You did not provide us with the disconnect date of your utilities. If you provide us with proof of your utility disconnect dates we can re-evaluate this charge.   Stud Removal: You were not charged for this. You were charged for the nail removal in the hallway.   Every charge that you received were things not listed on your Inventory and Condition Form that you turned in at time of Move-in. Every charge you received was tenant caused during your occupancy. I trust this letter has clarified your questions about your charges. Sincerely, [redacted] Property Inspector Lone Star Realty & Property Management, Inc. Office:  [redacted]

Good morning [redacted], Below we have outlined the chain of events (and work orders submitted to our office) regarding the complaint you received. Please let me know if you need any additional information. Tenant has been a tenant with Lone Star since 11/1/2006 All work orders received via the...

company website were responded to in a timely manner. 1. First mention of a ceiling repair: I believe this work order was called in when our inspector was conducting a high water consumption check at the property.---tenant did not actually submit this work order, it was submitted by a member of our staff. -kitchen ceiling sagging -rusted fridge 2. Work order for ceiling--- June 2015 it was dispatched June 17, 2015 -Vendor submitted an estimate for $475.00 to repair the ceiling.  –Estimate was sent to  the property owner and the owner declined because she had incurred other major expenses.  E.g. A/C replacement, roof repair, and large water consumption bill. 3. October 30, 2015  @ 5:44am tenant submitted the following work order: “Ac/heating thermostat malfunction. Rats wondering around apartment.” HVAC company was dispatched on October 30th, 2015 @ 10:30am 4. Tenant submitted another work order on November 5, 2015  (Thursday) @ 12:32 am and our office received it the following morning (Friday)--the work order was dispatched Monday November 7th---Maintenance Coordinator was off on Friday. “Hi, I had report a mice problem last week. I repaired one hole underneath cabinet, mice continued to make entrance into the apartment. This evening, I discover a wall saturated from rain damage, mice were able to gain entrance through damaged wall. I did a temporary repair for my mother. I've also taken pictures of damage to wall, from rain/mice. Assistance appreciated.” Many Nations was dispatched 11/07/15 Invoice states the following work was performed: Applied bait for rodents. Filled gaps and holes in AC closet. 5. The next work order submitted for this property is 3/25/16 for a leak underneath the kitchen sink –The plumbing company was dispatched the same day. One of our Maintenance Coordinators placed a follow-up call to the tenant on 3/30/15 where the tenant stated, “ the work was completed” and made no mention of the holes, ceiling, or rodent issue being unresolved. [redacted]Also, our Maintenance Manager states the tenant comes into the office regularly to pay rent and usually speaks with her, but never made mention of any repairs needed. Very Respectfully, [redacted], Office Manager

We have attached the dispute response and have submitted the proper documentation on our previous Revdex.com response to validate all charges assessed to their account. All charges will stand and payment will need to be remitted through the collection agency overseeing their account. Tell us why here...

I have issued a written response via word document attachment along with supporting documentation to Ms. [redacted]'s formal complaint regarding the damage charges in the amount of $1190.00. The supporting documents includeitemized pricing from the vendor, and the original copy of the inventory...

and condition form the previous resident supplied at the time of move-in.  We have worked diligently in resolving any issues brought to our attention and made adjustments, where needed, in order to satiate the issues brought forward, unfortunately the tenant isn’t in agreeance. After several verbal threats of legal action and foul language, with several of our staff, we still attempted to work with her to assure we were treating her fairly. I offered to have Ms. [redacted] come into the office with any other documents via a third-party Wounded Warriors Advocate and she declined because she didn’t feel she could “control her emotions” enough to not become combative. After extensive research we, trust all documentation within our office justifies the charges and credits that were assessed to the resident’s account. If you need further assistance please contact our office.

Complaint: [redacted]
I am rejecting this response because: I want Lone Star Realty to come out and remove the Satellite Dish from my property. As, I understood the message from the business, those finds are available, so I would like Lone Star to send out someone to remove the Satellite Dish. Also, it is my understanding that this work will be at NO CHARGE to me.
Regards,
[redacted]

[redacted] 3500-A Dustin Court Killeen, TX  Ms. [redacted] resided at 3500-A Dustin Court from Feb 2006-Feb 2015.  Our property inspector conducted a move out inspection on February 20, 2015 as scheduled with the resident.  At this time, the walls were black with what appeared to be...

smoke damage.  The resident was asked if she had a fire in the unit that she had not reported.  She said “no” she had burned food a couple of times but no fires.   She emailed stating that there were two or three incidences where she had left boiled eggs & sausage on the stove top that burned and caused a thick black smoke in the home & caused the smoke alarms to go off.  The insurance adjuster felt the damage was from burning candles and incense but she claimed she never burned candles or incense because she had severe allergies.  She was asked to put that in writing so it could be turned into the insurance company.  The email was not to trap the resident, it was an effort to determine what had caused all the damage in the home at the request of the insurance adjuster and owner.  It was also speculated that it could have been an electrical fire as there were bursts of smoke at the top of the electrical outlets.  An electrician was hired to assess the damage and the local fire marshal was also contacted to see if he could determine what had caused the damage.  The damage to the walls surpassed “normal wear and tear” even for a long term resident.  The walls, ceilings, AC vents, grout, carpet and window blinds were damaged with smoke throughout and the resident was charged for these damages.  The resident was originally charged $1,975.00 to fully paint the property but the owner agreed to reduce it to $500 as part of their negotiations to resolve the issue- giving her a significant reduction for time she rented the unit. The tenant was charged $315.00 for duct cleaning as a result of the smoke damage.  This was the charge by an independent vendor that the owner had to pay.   The technician stated on the invoice “there was lots of black residue and soot in the vents.  Could have been caused by a small fire or continuous lighting of candles or incense.  Grills were in terrible condition and could not be cleaned.”   This damage is not considered to be “normal wear and tear” which is why it is not listed specifically on the Move-Out Cleaning list.  Tenants are not required to have the AC ducts cleaned unless they have caused damage to the ducts that makes it necessary to have them cleaned. The owner did agree to split the cost due to the number of years the resident lived on the property and she was charged $157.50.  However, it is stated in the lease that the resident will pay the entire cost for any repairs or condition caused by the resident.   This condition, as well as the wall damage, was caused by the resident.    It is important to note here that the resident and owner have met with the property manager to discuss the move out charges multiple times. The cost to replace the carpet was $1,246.56.  The resident was charged $747.93 which is 60% of the total cost.  The carpet needed to be replaced due to the black smoke damage around the edges of the carpet in each room that is carpeted. (living room, hallway and 3 bedrooms) The resident states that a number of years ago during a heavy rain that water came into her unit.  She also states that was taken care of at the time of the occurrence.  Carpet that gets wet from a storm does not automatically warrant carpet replacement.  That is assessed at the time by the carpet company.  In general, a water extraction, blowers in some cases to dry the carpet, cleaning and deodorizing is sufficient to resolve most issues like this.  The cost of $108.00 for grout cleaning was removed because the owner decided to forgo that work. The tenant was charged $195.00 to clean the property, again this is the exact amount charged by an independent cleaning team that was hired to properly clean the unit.  The following areas had to be cleaned: doors, oven, kitchen cabinets, drawers, refrigerator, countertops, toilets and bathtub. At one of the meetings between the resident and management, the tenant was shown pictures of the wall damage as well as the areas that needed cleaning.  (A request for printed pictures was never requested.) The tenant was provided a revised statement of charges based on negotiations with the owner of the property.  Her new balance is $1,330.43.  This is far less than what the actual amount the resident is liable for. At our last meeting, the owner determined she would pursue the resident in court if the adjusted amount was not paid.  Pictures have been provided with this response.  [redacted] Lone Star Realty & Property Management Inc. http://www.tourfactory.com/1308389 Good Afternoon Jeslene,Attached is the response to the complaint ID #[redacted].  The link above is a visual tour showing the pictures of this unit; smoke damage to the walls, vents, and carpet.Please let me know if there is anything more you need.  It is my understanding the owner is pursuing this resident in small claims court.

Good afternoon,I have been receiving error messages once I press the proceed link on your website. It will allow me to upload the supporting documentation and type my response, but it cycles for a few minutes and follows with an error code stating, “the following page may be temporarily unavailable,...

moved, etc. I have inserted our response below. Any help you can offer will be greatly appreciated.Below I have inserted the response from the inspector that conducted the move out inspection following Ms. [redacted]s departure from the property. In addition, I have attached the allowed number of pictures depicting the previous resident left the property in less than desirable or rentable condition. She also broke her lease contract which resulted in termination fees as allowable per her lease contract. While Ms. [redacted] did send a referral, the prospect never placed a security deposit thus the property was placed back on the market and was re-rented on 1/16/16. The property also has several damages as a result of her tenancy that weren't annotated as preexisting and previous tenant pictures are on file to confirm the damages she was charged for were not there prior to her occupancy. We stand firm in all charges assessed to her account and will provide further documentation if needed/requested.  The tenant did not fulfill her lease term.  She turned in her keys on 11/4/15 and her lease term did not end until 1/31/16.  She was charged for November, December and half of January rent, cleaning, damages, carpet damage, pest control (fleas), utilities and a re-letting fee (85% of her rent) due to not fulfilling her lease term. Originally the tenant had given notice that she was moving and had found another tenant to take over her lease.   The person she found filled out the rental application but never returned with the security deposit. Since she did not find a replacement to take over her lease, she was held responsible for the remainder of her lease term.Very Respectfully, Brandee L. Camp, Office ManagerLone Star Realty & Property Management, Inc.[redacted] [redacted], Killeen, Texas 76542Phone: ([redacted] | Fax: [redacted]www.lonestarrealty.net