Lone Star Steakhouse & Saloon

Below are the details in response to this customer (1) Move performed 8/23/- signed contract clearly states our standard 2-hour window of arrival - for this customer that was 12:00-2:00pm - customer made no notation of a late arrival anywhere on this paperwork that he signed
(2) When I began corresponding with this customer, I requested a written claim from him, per our company and DOT policies In a subsequent phone conversation with him on 2/8/17, he screamed profanities at me for several minutes, hurling untrue accusations at me I remained calm, repeatedly assuring him that I had absolutely no intent of doing any of the horrible things of which he accused me He demanded a full refund I explained that our legal financial liability was for damages only He insisted that there were no damages but that he wanted a refund due to the movers being late I instructed him to put this in writing in his claim documentation for consideration He hung up on me but did file the required forms (3) On May 25, I issued a $partial refund check via guaranteed funds through *** *** Bill Pay to this customer, along with mailing a separate claims resolution letter stating that we had gone above and beyond our legal responsibility in this settlement, in an attempt to maintain customer satisfaction I have not returned his phone calls since the one in which I had to listen to vulgarities and insults I have used written correspondence only and have maintained the utmost professionalism with him in this Please mark this case as closed Thank you

Complaint: ***
I am rejecting this response because:
Of your lies about my characterI don't care about you or your company and want nothing more to do with youYour employee bullied and harassed me and you allowed itI would not be surprised if you encourage that kind of behavior.Do not respond to thisYour e
Regards,
*** ***

Good Morning Mrs***, In response to *** *** *** Complaint This has always been an Insurance matter from the beginning This has always been between the insurance company and the *** M&M Super Moving Cohas complied with all the insurance companies
requests and have too been waiting for closureThis was a leak in the roof of the building that we are leasing and therefore turned into the insurance company as soon as it was brought to our attention We do apologize for the time frame that it has taken for the insurance to complete their investigation, however we have done everything we could do to help with the process Please let us know if there is anything else we can do to help Thank you, *** *** Operations Manager M&M Super Moving Co***