Lonestar Mailing Solutions

Complaint: [redacted] I am rejecting this response because: [redacted] is not telling the truth In regards to the first installation, he promised us that if it cost more than $8,he would cover the differenceWhen it came down to it, he then said he didn't have the money and promised us free ink cartridges in return In regards to the current problem, if he is unable to compensate us the excess installation fees, then we ask that he refund us a portion of the money we paid for the inserter since it is still not workingIt came missing parts, with faulty software, etc We will be pursuing legal action against his company but wanted to put a complaint in with the Revdex.com so that other consumers can be aware of this situation I have many emails to back up these claims as well as other vendors in the industry who are also aware of the problem since they have had to be involved to help us trouble shoot Regards, [redacted]

I will keep thjis brief as I only have minutes to respond My customer purchased a [redacted] inserter from me among other info, they wanted to know how much it would cost to install this inserter I stated that I wasn;t entirely comfortable with quote an installation because there are alot of factors (age, click counts, configuration, number of stations, hourly or daily fees from different techs and much, much more they insisted that I give them some idea of how much installation would cost so I said fine I stated it could cost approx $8, as it turned out, the installation costed them approx $10, they purchased a second [redacted] inserter I never quoted them how much the installation would cost them as it is a different inserter and again, they never asked installation, so far, will cost them in excess of $ they are quite upset at this amount and want me to compensate them for this difference I will not do this they stated they would go to the Revdex.com and lodge a complaint I have the actual emails showing our conversations they are EXACTLY as I have described above their complaint is invalid, unfair, and unwarranted it will do me great harm to my business please respond to my email [redacted] lonestar mailing solutions [redacted]

Complaint: [redacted] I am rejecting this response because: Business promised to refund money numerous times and then when they finally did refund they only refunded a portionWhen I followed up the business blamed their freight companyThis is going back to June 9, I really don't care if their freight company is not refunding their moneyI did not hire that freight company, they didThey are responsible for refunding my moneyIf the freight company does not refund their money then they should not have hired that freight company Has the business complained to the Revdex.com about the freight company? How long does it take for a wire to be sent? The business has stopped taking my calls, does not return calls and does not reply to emails This is all a ploy to try and steal $ Regards, [redacted]

Complaint: ***
I am rejecting this response because: *** is not telling the truth. In regards to the first installation, he promised us that if it cost more than $8,he would cover the differenceWhen it came down to it, he then said he didn't have the money and promised us free ink cartridges in returnIn regards to the current problem, if he is unable to compensate us the excess installation fees, then we ask that he refund us a portion of the money we paid for the inserter since it is still not workingIt came missing parts, with faulty software, etcWe will be pursuing legal action against his company but wanted to put a complaint in with the Revdex.com so that other consumers can be aware of this situationI have many emails to back up these claims as well as other vendors in the industry who are also aware of the problem since they have had to be involved to help us trouble shoot.
Regards,
*** *** ***

*** ***:These are the emails that were sent and received (below) by my customer and myself....scroll down.....you will clearly see that she states in my response to her concerns regarding installation: "we are on the same page"....once she acknowledged this....I did respond
to her saying "no" I cannot compensate you for this installation difference.the bottom line is, like I have stated several times to my customer, it is almost impossible to quote an installation amount there are many, many factors Not too mention that different techs have different daily fees Also, she now mentions that the second inserter she purchased from me has missing parts? Really? Why is she just now, today, mentioning that it actually has missing parts? This is not true A system with missing parts is a big deal I am certain she would have brought this to my attention immmediately Not wait until, just now, today, to all of a suddent state that the system is missing parts This is a falsehood

Complaint: ***
I am rejecting this response because:Lonestar Mailing is saying that they sold us this machine in June of last yearThis is falseLonestar mailing sold us a different machine and sent us the one we have nowIts a completely different machineWe bought a station inserter that was in excellent condition and we got a station inserter that is not usableThe machine that they sent us is still in our receiving department and it is waiting to be shipped back, it has not been touchedI don't know if this was deliberate or not but they did not send us what we thought we were buying.We tried to call Lonestar at the time but they did answer us backWe tried over and over to get in touch with them.I am turning to the Revdex.com to help resolve this before we take this to our lawyers
Regards,
*** ***

Customer has received a full refund on the equipment purchased. we are simply waiting on the freight to be refunded

I sold this machine to this customer back in June of We are now in May and they want, per their Revdex.com complaint, a complete machine replacement or full refund? I gave them a 45-day warranty on all parts Just defective parts Again, this is a warranty on defective
parts replacement only And it's for 45-days I've been in business selling mailing systems for 27yrs I always do what I can to help out any of my customers It's good business.But I cannot replace this customer's equipment nor give them a full refund after almost a full calendar year of using the equipment No way.Sincerely,*** ***
*** *** ***
***

I will keep thjis brief as I only have minutes to respond. My customer purchased a *** inserter from me. among other info, they wanted to know how much it would cost to install this inserter. I stated that I wasn;t entirely comfortable with quote an installation because there are alot of factors (age, click counts, configuration, number of stations, hourly or daily fees from different techs and much, much more. they insisted that I give them some idea of how much installation would cost. so I said fine. I stated it could cost approx $8,000. as it turned out, the installation costed them approx $10,000. they purchased a second *** inserter. I never quoted them how much the installation would cost them as it is a different inserter. and again, they never asked. installation, so far, will cost them in excess of $15000. they are quite upset at this amount and want me to compensate them for this difference. I will not do this. they stated they would go to the Revdex.com and lodge a complaint. I have the actual emails showing our conversations. they are EXACTLY as I have described above their complaint is invalid, unfair, and unwarranted. it will do me great harm to my business. please respond to my email. *** ***lonestar mailing solutions***

[redacted]:These are the emails that were sent and received (below) by my customer and myself....scroll down.....you will clearly see that she states in my response to her concerns regarding installation:  "we are on the same page"....once she acknowledged this....I did respond to her...

saying "no" I cannot compensate you for this installation difference.the bottom line is, like I have stated several times to my customer, it is almost impossible to quote an installation amount.  there are many, many factors.  Not too mention that different techs have different daily fees.  Also, she now mentions that the second inserter she purchased from me has missing parts?  Really?  Why is she just now, today, mentioning that it actually has missing parts?  This is not true.  A system with missing parts is a big deal.  I am certain she would have brought this to my attention immmediately.  Not wait until, just now, today, to all of a suddent state that the system is missing parts.  This is a falsehood.

Complaint: [redacted]
I am rejecting this response because:
 
[redacted] is not telling the truth.  In regards to the first installation, he promised us that if it cost more than $8,000 he would cover the difference. When it came down to it, he then said he didn't have the money and promised us free ink cartridges in return.
In regards to the current problem, if he is unable to compensate us the excess installation fees, then we ask that he refund us a portion of the money we paid for the inserter since it is still not working. It came missing parts, with faulty software, etc.
We will be pursuing legal action against his company but wanted to put a complaint in with the Revdex.com so that other consumers can be aware of this situation.
I have many emails to back up these claims as well as other vendors in the industry who are also aware of the problem since they have had to be involved to help us trouble shoot. 
Regards,
[redacted]

Complaint:[redacted]
I am rejecting this response because:
Business promised to refund money numerous...

times and then when they finally did refund they only refunded a portion. When I followed up the business blamed their freight company. This is going back to June 9, 2014. I really don't care if their freight company is not refunding their money. I did not hire that freight company, they did. They are responsible for refunding my money. If the freight company does not refund their money then they should not have hired that freight company.
Has the business complained to the Revdex.com about the freight company?
How long does it take for a wire to be sent?
The business has stopped taking my calls, does not return calls and does not reply to emails.
This is all a ploy to try and steal $300.
Regards,
[redacted]

I will keep thjis brief as I only have 30 minutes to respond.
 
My customer purchased a [redacted] inserter from me.  among other info, they wanted to know how much it would cost to install this inserter.  I stated that I wasn;t entirely comfortable with quote an installation because there are alot of factors (age, click counts, configuration, number of stations, hourly or daily fees from different techs and much, much more.
 
they insisted that I give them some idea of how much installation would cost.  so I said fine.  I stated it could cost approx $8,000.  as it turned out, the installation costed them approx $10,000.
 
they purchased a second [redacted] inserter.  I never quoted them how much the installation would cost them as it is a different inserter.  and again, they never asked.  installation, so far, will cost them in excess of $15000.  they are quite upset at this amount and want me to compensate them for this difference.  I will not do this.
 
they stated they would go to the Revdex.com and lodge a complaint.
 
I have the actual emails showing our conversations.  they are EXACTLY as I have described above.  
 
their complaint is invalid, unfair, and unwarranted.  it will do me great harm to my business.
 
please respond to my email.
 
[redacted]
lonestar mailing solutions
[redacted]