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Long Automotive Group

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Long Automotive Group Reviews (1)

I was charged for a repair that was never done.Took my car in with engine light and stabiltrak light. They kept guessing at the issue and gave me different diagnoses. They ended up charging me over [redacted] without fixing anything. Everything they claimed to have fixed is still present. They have refused to help me.Desired SettlementI am seeking refund as the services were not complete. They basically did just a diagnosis and I should at least get most of my money back. Business Response This was a customer who came to us for the very first time with a vehicle with over 135k miles. It was a little unusual since they were from Worcester and we are about 15 miles from Worcester. According to [redacted] this car had been for sale since January 2013 with 119k miles but was sold in April 2014 with 129k miles. A car with this mileage is basically sold with no lemon law warranty protection in the state of Mass. Our initial diagnosis of this vehicle is that there were metal particles in the oil and oil pan. The customer was told the engine would need to be replaced but they insisted that we only replace the oil pump and was quoted [redacted] and told this would likely not fix the problem. The customer customer paid for the repairs and has since disputed this charge with their credit card company. I am able to provide the documentation to support our response to this matter.

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Description: Auto Dealers-New Cars, Auto Dealers-Used Cars, Automobile Reconditioned Detailing, Auto Repair & Service, Towing-Automotive

Address: 218 Turnpike Rd, Southborough, Massachusetts, United States, 01772-1736

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