Long Beach Hotel

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The billing for the days is the issueWe thought we canceled a mist Hurricane warning for that area and expected to be billed for the one night of the reservation per their email from the hotel's night auditorI have attached an a picture of an email from the hotel telling us that only $will be charged for the failure to canceled reservationI have never in all my years of travel had a hotel bill for every night canceledIt was reservation not ] It is pure dishonesty to tell us we are being billed one charge and bill us different higher amount Sincerely, [redacted]

On the complainant created a reservation for the [redacted] through a 3rd party website for an arrival date of The complainant failed to arrive for the reservation that they created, failed to contact the hotel and failed to contact the 3rd party websiteThe [redacted] does have a hour cancellation policy and since the complainant did not cancel, they are responsible to pay the room and tax charges for the first days(hours) of their day reservationIn order to have cancelled their reservation the complainant was required to contact the 3rd party website where they had booked prior to the hour cancellation period but did not need to cancel each day separately as stated in the customers statement

On 9/**/the complainant created a reservation for the *** *** *** through a 3rd party website for an arrival date of 10/*/and departure date of 10/*/The complainant failed to
arrive for the reservation that they created, failed to contact the hotel and failed to contact the 3rd party websiteThe *** *** *** does have a hour cancellation policy and since the complainant did not cancel, they are responsible to pay the room and tax charges for the first days(hours) of their day reservationIn order to have cancelled their reservation the complainant was required to contact the 3rd party website where they had booked prior to the hour cancellation period but did not need to cancel each day separately as stated in the customers statement

Revdex.com:At this time, I have not been contacted by Long Beach Hotel regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The billing for the 3 days is the issue. We thought we canceled a mist Hurricane warning for that area and expected to be billed for the one night of the reservation per their email from the hotel's night auditor. I have attached an a picture of an email from the hotel telling us that only $150 will be charged for the failure to canceled reservation. I have never in all my 35 years of travel had a hotel bill for every night canceled. It was 1 reservation not 3 ] It is pure dishonesty to tell us we are being billed one charge and bill us different higher amount.
Sincerely,[redacted]

On 9/**/2015 the complainant created a reservation for the [redacted] through a 3rd party website for an arrival date of 10/*/2015 and departure date of 10/*/2015. The complainant failed to arrive for the reservation that they created, failed to contact the hotel and failed to contact the 3rd...

party website. The [redacted] does have a 72 hour cancellation policy and since the complainant did not cancel, they are responsible to pay the room and tax charges for the first 3 days(72 hours) of their 4 day reservation. In order to have cancelled their reservation the complainant was required to contact the 3rd party website where they had booked prior to the 72 hour cancellation period but did not need to cancel each day separately as stated in the customers statement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The billing for the 3 days is the issue. We thought we canceled a mist Hurricane warning for that area and expected to be billed for the one night of the reservation per their email from the hotel's night auditor. I have attached an a picture of an email from the hotel telling us that only $150 will be charged for the failure to canceled reservation. I have never in all my 35 years of travel had a hotel bill for every night canceled. It was 1 reservation not 3 ] It is pure dishonesty to tell us we are being billed one charge and bill us different higher amount.
Sincerely,
[redacted]