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LONG Building Technologies, Inc.

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LONG Building Technologies, Inc. Reviews (2)

With regards to ** *** complaint, I have the following commentary. Ms *** has been contacted a number of times to discuss any of the issues she has experienced with *** Building Technologies.With respect to this specific complaint and the claim that a credit was going to be offered
for the returned equipment that was incorrect for the project(No fault of *** or ***), I can only say that I cannot find where such a comiittment was made. We dont stock these models and our purchase of such from the manufacturer is a NO RETURN POLICY purchase. I believe that somewhere a*** the project life *** had a number of differnent employees attempting to help Ms *** out. The "invoice" for the return that she references is a simple tracking form that our warehouse employees utilize to properly identify what and where specific pieces of equipment be***. They are not empowered to offer credits or deny them nor do they typically make any decisions with respect to what they will accept at the dock. If a customer states that they were told to bring items to our dock, my team would typically receive (In the spirit of customer service) and figure out the details later. In this scenerio, the best I can guess is that the materials were returned under a hope for credit and it was later determined that no such credit could be offered. I believe that *** Works was told that we would attempt to get them a credit but I dont believe that anyone here at *** ever was told for certain that we could do so. My personal discussions with Ms *** were mostly surrounding "other" challenges. Ms *** was asking me to credit her for some additional items that required purchase through our parts group that allowed *** Works to utilize equipment for a different project then originally designed, specified and built for. My feeling on this was that she owed the monies due for the additional items.I am certainly disappointed in the communication between our two companies throughout this project. *** has a fair share of blame when it comes to proper and clear communication with respect to what credit(s) we could and or could not provide to *** Works. I have apologized to Ms *** in the past and will offer such again. The open balance on their account is $1,and is days past due. It is often our policy to not work with companies that are past due that amount and that many days. My offer is to credit *** Works $(as requested) leaving their balance at $356.99. I will personally settle teh credit once we receive payment for the $356.99. The payment and the credit will bring the account to 0. Sincerely, *** ***, General Manager, *** BUILDING TECHNOLOGIES. Direct Line ###-###-####, email ***

In response to Mr*** letter:I appreciate you taking care of this issue I was promised so *** ago and also accept your apology. I am not certain of the other issue you are referring to because I have only ever spoke with you on one issue, this credit. In fairness, however, Mr***, the credibility issue here would not be on my end, but yours. I have the documentation proving I would be credited; the one who has been waiting is me, this also being from May, 2015. Being our documentation is shared you should be able to locate this correspondence. With that, to make a statement as such is certainly uncalled for, and it saddens me you would do so. I made numerous attempts on my end by email and phone to try and resolve this, only to be ignored, not to mention the other issues I found myself ignored on, which, unfortunately, also included the general contractors I was working for. This does not seem to me the way you would treat a customer who has just made two sizable equipment purchases from your organization. I can only hope you learn from this poor treatment I have received. I am a fair person and to push me to the point I was pushed to never, never should have happened. I think we all know this. This occurred simply because your salesman did not follow-through and follow-up. I have notified your credit department to charge for the remaining balance my company owes. Good day.*** *** ***
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Address: 5001 S Zuni St, Littleton, Colorado, United States, 80120-1071

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