[redacted] did enter into an agreement with Long Fence to install a wooden fenceThe fence was installed to grade, however after installation the homeowner requested that the should be steppedA field Suptmet with [redacted] and explained there would be a significant gap below the fenceAfter further discussing it was agreed that posts would be adjusted to remove a high point in the fence line and we would extend a $dollar creditThe initial date for correction was inadvertently missed and has been rescheduled with the homeowner for Sept4th
The contract is clearIf you cancel outside of the day right of rescission there is a cancellation feeThe materials were obtained for this job and the project was cancelled outside the day windowThe deposit was refunded less the 15% fee assessed
The customer entered an agreement to purchase a Fence on April 9, The new fence was replacement of an existing 72"high fence on the homeowners propertyThe contract noted that permits are required and that the Buyer would obtain the necessary permits Once a homeowner decides to undertake the permitting process themselves through DCRA, it is incumbent upon them to speak directly with DCRADCRA will not mediate this dispute through Long Fence since we were not the permit applicantWhile we can work with the customer for a resolution, they must request a hearing through DCRA on their own behalfAt that time they may present evidence showing that they merely replaced an existing fence and did not change the height as originally installed
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Hello [redacted] As per our conversation regarding # [redacted] Long Fence Company did come out on July 15th as scheduledI met with Mark , their supt to walk the fence line again so I may discuss and show my concerns After the walk he wrote down some notes, amount of boards, 4x4's,ends and labor needed to correct my concerns He mentioned that those who made those decisions were out of the office on that day but he would present this to them and they would get back to us, I assumed in a timely manner Now today it is the 28th and have yet to hear from any of their staff This morning I left a message with Rebecca, Their customer service rep and responded back to the email from Michael R [redacted] VP, trying to get a follow up Seems like we are only ones trying to resolve Any help from you is greatly appreciated [redacted] ###-###-#### Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: From: [redacted] < [redacted] @ [redacted] .com>Date: Thu, Jun 11, at 1:PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: "[email protected]" Reopen the complaint the company aka Long Fence Lied they installed it!As the are eating crow as I write thisWhen inspected by Long fence they realized the wood quality was poor they are replacing itFence slats never reached the cover piece as demonstrated belowposts are not level the gate is warped and will not closeIt has brown paint on it to show them each wrapped board and cracked postHow dare you close this!When it's resolved properly than and only than will I close it outThe VP of long sent an email applogising for the poor quaility They even said in their response to you it takes to weeks to look at it Regards, [redacted]
We have had many conversations with the customerWe left a message this past Tuesday 7/8/as well, and have not had a responseThe customer has ordered Split rail gates and they do not rack to gradeWe have offered to build picket gates on site to accommodate the drop in topographyThe customer is seeking a credit for $per gateWe cannot accept that and offer to change the gates or issue a total Credit of $to keep what he hasWe look forward to a response
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed... Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Vendor claimed parts were on order and would be installed in 10 to 14 days. They lied. They do not respond. Correct deficiencies provided in our several on-site meetings and in multiple texts to salesman. Install gates properly in accordance with drawings and standards of craftsmanship wherein things that should obviously align are aligned. Install pergola with gates in accordance with drawings and standards of craftsmanship wherein things that should obviously aligned are aligned. Relocate wrongly placed arbor for $100. Complete the contracted work to match agreed upon scope per contract within 2 weeks. Respond to customer. Do not ignore customer. Provideo requested MD license to practice business to customer as requested. Stop putting off responsibility for errors. Fix them. Competently do this job right once and for all. If you need money ask your insurance company that covers you for your own negligence. Your errors and delays have caused a backlog of work we cannot complete and our project schedule Regards, [redacted]
From: [redacted] < href="mailto:j [redacted] " target="_blank" #1155cc;"> [redacted] >Date: Sun, Jun 15, at 6:PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected] Update for complaint # [redacted] : Longfence has refunded my money in check formTotal wait time was nearly once month from requestYou may close this complaint Thank you, [redacted]
[redacted] - We are checking to see if we can cancel the permit with the county. If we can we will refund the permit charges. Thanks Thank You Michael R [redacted] Jr. Vice President ###-###-#### Ext. [redacted] www.longfence.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:It is not trueI gave the worker the remainder of the money that was owed for the fenceAlso, I did ask for a receiptThe worker told me I would get one by emailI paid for the fence in fullThis matter needs to be handled internally because the long fence worker who installed the fence is not being honest Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:We were told by Don P [redacted] that our deposit would be refunded in full We were told the portion used to obtain the permit (which was done the day we cancelled the contract according to the permit office), would be refunded by the county to Long Fence and then we would receive it Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[redacted] did enter into an agreement with Long Fence to install a wooden fenceThe fence was installed to grade, however after installation the homeowner requested that the should be steppedA field Suptmet with [redacted] and explained there would be a significant gap below the fenceAfter further discussing it was agreed that posts would be adjusted to remove a high point in the fence line and we would extend a $dollar creditThe initial date for correction was inadvertently missed and has been rescheduled with the homeowner for Sept4th
The contract is clearIf you cancel outside of the day right of rescission there is a cancellation feeThe materials were obtained for this job and the project was cancelled outside the day windowThe deposit was refunded less the 15% fee assessed
The customer entered an agreement to purchase a Fence on April 9, The new fence was replacement of an existing 72"high fence on the homeowners propertyThe contract noted that permits are required and that the Buyer would obtain the necessary permits Once a homeowner decides to undertake the permitting process themselves through DCRA, it is incumbent upon them to speak directly with DCRADCRA will not mediate this dispute through Long Fence since we were not the permit applicantWhile we can work with the customer for a resolution, they must request a hearing through DCRA on their own behalfAt that time they may present evidence showing that they merely replaced an existing fence and did not change the height as originally installed
We have crew scheduled for June 9th to fix the paver area Sincerely, [redacted] Vice President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Hello [redacted] As per our conversation regarding # [redacted] Long Fence Company did come out on July 15th as scheduledI met with Mark , their supt to walk the fence line again so I may discuss and show my concerns After the walk he wrote down some notes, amount of boards, 4x4's,ends and labor needed to correct my concerns He mentioned that those who made those decisions were out of the office on that day but he would present this to them and they would get back to us, I assumed in a timely manner Now today it is the 28th and have yet to hear from any of their staff This morning I left a message with Rebecca, Their customer service rep and responded back to the email from Michael R [redacted] VP, trying to get a follow up Seems like we are only ones trying to resolve Any help from you is greatly appreciated [redacted] ###-###-#### Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: From: [redacted] < [redacted] @ [redacted] .com>Date: Thu, Jun 11, at 1:PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: "[email protected]" Reopen the complaint the company aka Long Fence Lied they installed it!As the are eating crow as I write thisWhen inspected by Long fence they realized the wood quality was poor they are replacing itFence slats never reached the cover piece as demonstrated belowposts are not level the gate is warped and will not closeIt has brown paint on it to show them each wrapped board and cracked postHow dare you close this!When it's resolved properly than and only than will I close it outThe VP of long sent an email applogising for the poor quaility They even said in their response to you it takes to weeks to look at it Regards, [redacted]
We have had many conversations with the customerWe left a message this past Tuesday 7/8/as well, and have not had a responseThe customer has ordered Split rail gates and they do not rack to gradeWe have offered to build picket gates on site to accommodate the drop in topographyThe customer is seeking a credit for $per gateWe cannot accept that and offer to change the gates or issue a total Credit of $to keep what he hasWe look forward to a response
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed... Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Vendor claimed parts were on order and would be installed in 10 to 14 days. They lied. They do not respond. Correct deficiencies provided in our several on-site meetings and in multiple texts to salesman. Install gates properly in accordance with drawings and standards of craftsmanship wherein things that should obviously align are aligned. Install pergola with gates in accordance with drawings and standards of craftsmanship wherein things that should obviously aligned are aligned. Relocate wrongly placed arbor for $100. Complete the contracted work to match agreed upon scope per contract within 2 weeks. Respond to customer. Do not ignore customer. Provideo requested MD license to practice business to customer as requested. Stop putting off responsibility for errors. Fix them. Competently do this job right once and for all. If you need money ask your insurance company that covers you for your own negligence. Your errors and delays have caused a backlog of work we cannot complete and our project schedule Regards, [redacted]
From: [redacted] < href="mailto:j [redacted] " target="_blank" #1155cc;"> [redacted] >Date: Sun, Jun 15, at 6:PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected] Update for complaint # [redacted] : Longfence has refunded my money in check formTotal wait time was nearly once month from requestYou may close this complaint Thank you, [redacted]
[redacted] - We are checking to see if we can cancel the permit with the county. If we can we will refund the permit charges. Thanks Thank You Michael R [redacted] Jr. Vice President ###-###-#### Ext. [redacted] www.longfence.com
please provide more informationThe contact number is incorrectWhen was the contract date? work performed?
The service worked was completed Thursday 8/7/
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:It is not trueI gave the worker the remainder of the money that was owed for the fenceAlso, I did ask for a receiptThe worker told me I would get one by emailI paid for the fence in fullThis matter needs to be handled internally because the long fence worker who installed the fence is not being honest Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:We were told by Don P [redacted] that our deposit would be refunded in full We were told the portion used to obtain the permit (which was done the day we cancelled the contract according to the permit office), would be refunded by the county to Long Fence and then we would receive it Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]