[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please follow up with details on how best to acquire the $offeredThank you for the response Regards, [redacted]
Thank you for the opportunity to respond to [redacted] ’s concerns Not all terms of the break lease agreement were complied with; therefore, services agreed upon by contract and not performed by the tenant were done by vendors on Long & Foster’s approved vendor list and the charges deducted from the tenant’s security deposit As part of the break lease agreement, tenant remains responsible for all terms and conditions of the lease until the property is reoccupied, including upkeep of the property, lawn care and payment of utilities The agreement further stipulates that tenant shall provide PAID receipts for house & carpet cleaning and gutter cleaning The [redacted] did provide paid receipts for carpet and gutter cleaningMsS [redacted] found the property was not cleaned and pointed out several glaring issues and [redacted] stated that if a cleaning crew was going to clean the home, then why should she clean That statement aside, the home was not professionally cleaned at final walk-thru nor were all the keys available at that time The service was provided at the availability of the cleaning company and service subsequently billed to L&F and paid for from the tenant’s security deposit No carpet cleaning service was requested When this service was requested and paid for has no relevance to the fact that this was a term of the early termination agreement Rent is due and payable on the first of each month and considered late as of the fifth day of the month The [redacted] are responsible for rent up to the day a new tenant takes occupancy—not the day the lease is written Leases can be written at any time; the current tenant is still obligated under the terms of his/her lease up to the date of new tenancy; it does not dismiss the current tenant from paying rent through the final date of his obligation Since a new tenant was not fully approved by the first day of December, we could not notify the tenant that rent was NOT due and, therefore, rent was accepted and once the new tenant was approved, the Scheip’s lease was terminated in our system making it impossible for any future payments to be posted to this account They subsequently received a rent rebate based on the number of days they were not responsible for rent in December MsS [redacted] responded to [redacted] ’s e-mail on January 3rd, advising that a new tenant had been approved and moved in mid-December and that they had been instructed to transfer all utilities to their names MsS [redacted] later learned from her Admin that there’d been some difficulty with transferring the water/sewer bill but that had finally been straightened out MsS [redacted] also advised [redacted] that she would need to contact the gas company to find out why her bill had gone up and further advised [redacted] in subsequent e-mails that Long & Foster had nothing to do with the utilities and that L&F would not reimburse them for any utility charge discrepancies—these would need to be addressed with each utility company The tenant has received $of their security/pet deposit ($2,minus $for professional cleaning & $for leaf removal), and a rent rebate in the amount of $1, Please advise if you have any further questions
Good morning! I apologize for the delay >From the agent, [redacted] : the client retained L&F and myself as BuyersAgent on this transactionThe client after viewing the property , requested we write an Offer and submit same to the Listing Broker [redacted] (***) thru their agent ***The Offer was remitted and accepted by the Seller [redacted] acted as closing agent and at settlement provided a Bill of Sale informing the Buyer that the Finance company had a Lien on the property and that they were holding the Title and upon receipt of the payoff would prepare and send a Lien Release and the Title to the seller , who would forward same to the Buyer The Lien Release was received and forwarded to my Client in Sept The title was not deliveredContacted [redacted] and they stated they would pursue finding the titleUpon making several phone calls to * [redacted] no Title has yet been deliveredAgent [redacted] stated that with my Client possessing a Bill of Sale and a Lien Release that my Client can get a New Title issued in his nameI had suggested to the Client go to MD MVA and request a New Title [redacted] ***
August 20, 2015> [redacted] Revdex.com of Metro Washington DC & Eastern PA K StNW, 10th Floor Washington DC, 20005- RE: Complaint ID [redacted] [redacted] : Attached are pictures of the property in question As you will notice in the pictures the tenant attempted to touthe paint throughout the entire home which clearly did not matchThis required the entire house to be repainted of which the tenant was not charged the entire amountThere were also several stains on the floors and carpeting as well has having the fire place and chimney cleaned That is the reason the entire security deposit was not returned and only a portion was refunded If you have any questions, please feel free to contact me at ###-###-#### Sincerely, JNicholas D [redacted] , CRB, CRS, GRI Broker of Record Long & Foster Real Estate, Inc
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please follow up with details on how best to acquire the $offeredThank you for the response Regards, [redacted]
Thank you for the opportunity to respond to [redacted] ’s concerns Not all terms of the break lease agreement were complied with; therefore, services agreed upon by contract and not performed by the tenant were done by vendors on Long & Foster’s approved vendor list and the charges deducted from the tenant’s security deposit As part of the break lease agreement, tenant remains responsible for all terms and conditions of the lease until the property is reoccupied, including upkeep of the property, lawn care and payment of utilities The agreement further stipulates that tenant shall provide PAID receipts for house & carpet cleaning and gutter cleaning The [redacted] did provide paid receipts for carpet and gutter cleaningMsS [redacted] found the property was not cleaned and pointed out several glaring issues and [redacted] stated that if a cleaning crew was going to clean the home, then why should she clean That statement aside, the home was not professionally cleaned at final walk-thru nor were all the keys available at that time The service was provided at the availability of the cleaning company and service subsequently billed to L&F and paid for from the tenant’s security deposit No carpet cleaning service was requested When this service was requested and paid for has no relevance to the fact that this was a term of the early termination agreement Rent is due and payable on the first of each month and considered late as of the fifth day of the month The [redacted] are responsible for rent up to the day a new tenant takes occupancy—not the day the lease is written Leases can be written at any time; the current tenant is still obligated under the terms of his/her lease up to the date of new tenancy; it does not dismiss the current tenant from paying rent through the final date of his obligation Since a new tenant was not fully approved by the first day of December, we could not notify the tenant that rent was NOT due and, therefore, rent was accepted and once the new tenant was approved, the Scheip’s lease was terminated in our system making it impossible for any future payments to be posted to this account They subsequently received a rent rebate based on the number of days they were not responsible for rent in December MsS [redacted] responded to [redacted] ’s e-mail on January 3rd, advising that a new tenant had been approved and moved in mid-December and that they had been instructed to transfer all utilities to their names MsS [redacted] later learned from her Admin that there’d been some difficulty with transferring the water/sewer bill but that had finally been straightened out MsS [redacted] also advised [redacted] that she would need to contact the gas company to find out why her bill had gone up and further advised [redacted] in subsequent e-mails that Long & Foster had nothing to do with the utilities and that L&F would not reimburse them for any utility charge discrepancies—these would need to be addressed with each utility company The tenant has received $of their security/pet deposit ($2,minus $for professional cleaning & $for leaf removal), and a rent rebate in the amount of $1, Please advise if you have any further questions
Good morning! I apologize for the delay >From the agent, [redacted] : the client retained L&F and myself as BuyersAgent on this transactionThe client after viewing the property , requested we write an Offer and submit same to the Listing Broker [redacted] (***) thru their agent ***The Offer was remitted and accepted by the Seller [redacted] acted as closing agent and at settlement provided a Bill of Sale informing the Buyer that the Finance company had a Lien on the property and that they were holding the Title and upon receipt of the payoff would prepare and send a Lien Release and the Title to the seller , who would forward same to the Buyer The Lien Release was received and forwarded to my Client in Sept The title was not deliveredContacted [redacted] and they stated they would pursue finding the titleUpon making several phone calls to * [redacted] no Title has yet been deliveredAgent [redacted] stated that with my Client possessing a Bill of Sale and a Lien Release that my Client can get a New Title issued in his nameI had suggested to the Client go to MD MVA and request a New Title [redacted] ***
August 20, 2015> [redacted] Revdex.com of Metro Washington DC & Eastern PA K StNW, 10th Floor Washington DC, 20005- RE: Complaint ID [redacted] [redacted] : Attached are pictures of the property in question As you will notice in the pictures the tenant attempted to touthe paint throughout the entire home which clearly did not matchThis required the entire house to be repainted of which the tenant was not charged the entire amountThere were also several stains on the floors and carpeting as well has having the fire place and chimney cleaned That is the reason the entire security deposit was not returned and only a portion was refunded If you have any questions, please feel free to contact me at ###-###-#### Sincerely, JNicholas D [redacted] , CRB, CRS, GRI Broker of Record Long & Foster Real Estate, Inc