Long & Foster Real Estate, Inc

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Early termination fees are not substantiated based on false payment information (regarding previous tenant) from Clayton Residential Rentals. I am filing a complaint against the property management services of Clayton Residential Rentals for my property, [redacted] Clayton, NC 27520. They are charging me an early termination fee (based on the management contract I signed) for $550. Their contract states that a termination fee will be charged if the property is vacant. Although the property was vacant at the time of termination, I was provided false payment information from the management of Clayton Residential Rentals (regarding the previous tenant) that caused the property to become unoccupied. This erroneous information forced me to send a 30 day notice of leave to the tenant. I later received a statement showing that the tenant did, in fact, pay the required amount to continue her occupancy. Given the lack of transparency from this business, as well as other previous incidences, I had no choice but to terminate my agreement with them and employ a new property management company. I am more than willing to pay the termination fees for this property based on the property being occupied, from the time the tenant vacated until the time I terminated my agreement (minus management fees applied to rental payments).I do have documents to support my claim and will send upon request.Thank you, [redacted]Desired SettlementI am more than willing to pay the termination fees for this property based on the property being occupied, from the time the tenant vacated until the time I terminated my agreement (minus management fees applied to rental payments).Business Response /[redacted]/The best way to respond to this complaint is to attach email correspondence between Mr. [redacted] and our office - see attached. As the e-mails clearly show, there was constant communication between our office and Mr. [redacted]. We explained to him that his prior tenant in [redacted] paid $250.00 toward July, 2014 rent. See email from [redacted] dated July 14, 2014. In another e-mail dated July 7, 2014 Mr. [redacted] informs [redacted] to start eviction if he has not received a response from the tenant regarding lease renewal requirements(not payment) Mr. [redacted] had the opportunity to keep the tenant if he desired to do so even after the 30 day notice was sent per his instructions.e-mail dated 6/19 - Mr. [redacted] instructs us to start eviction if the rent is not paid in full after the first week of the subsequent monthe-mail dated 6/19 - Mr. [redacted] instructs us to start eviction if at least 50% of the rent is not paid by the 15the-mail dated 7/7/14 - Mr. [redacted] asks if tenant had responded to the lease renewal requirements. [redacted] told him no. His instructions were to start eviction if no response was received by Wednesday July 9, 2014. We never received any response from the tenant.Our management contract says that if an owner terminates early and the property is vacant, the fee is 1/2 of the marketed rent. This is to cover marketing and turnover expenses we incur to get the property ready for the next tenant - which we did.We will discount the $550.00 to $400.00 as a compromise.Consumer Response /[redacted]/I take issue with the compromised amount, proposed by CRR, based on the sequence of email events. I will use their Revdex.com attached copy as a guide and sort responses (by date) as well as include email responses they have omitted.Final Consumer Response /[redacted]Document Attached[redacted]Not only is CRR's recent Revdex.com reply disturbing, their response proves negligence on their part. Refer to the following attached document. Final Business Response /[redacted]/I can only respond to the latest rebuttal from Mr. [redacted] by providing the emails again on which we acted. Bottom Liine: ,We interpreted Mr. [redacted]'s request to mean if we did not get a response from his tenant on his requirements for a lease renewal or a month to month agreement by Wednesday, July 9, 2014 to send a 30 day notice, which we did.Mr. [redacted] had a choice to resend the 30 day notice and keep the tenant in the home if he desired. Mr. [redacted] chose not to leave her in the home and instructed us to proceed.Residential Rentals has made once concession already to try to move past this issue of miscommunication. Mr. [redacted] has made none.Mr. [redacted] never attempted to negotiate the termination fees with us before filing this complaint. We dispute the accusation that we were negligent in managing Mr. [redacted]'s property. We do admit that there were obvious miscommunications with both parties on the interpretation of what a response meant. Residential Rentals does have 100% transparency to our owners and our tenant's. We never hid anything from Mr. [redacted] as you can see in the emails. We simply did what he asked, from continuing to tolerate the payment patterns of this tenant for over a year and to his request to give a 30 day notice. Residential Rentals has made concessions to the complaint in good faith to try to come to a compromise, not because we admit negligence on our part, but it is apparent that Mr. [redacted] does not want to compromise or admit any fault on his part. We gave him a service of moving the tenant out/ advertising and getting the rental home ready for the next tenant and we would like to be paid for that service according to the management contract. Mr. [redacted] is at $156.00. Residential Rentals is at $300.00 after already making $200.00 concession. We are $144.00 apart - Residential Rentals will split the difference and settle for $228.00 as our FINAL compromise to move past this. I will change the statement and send to Mr. [redacted]. Mr. [redacted] claims that he had sympathy for his tenant and her hardship while indicating we caused hardship for her by acting on his instructions. If that is the case, why would he add an additional $100.00 to her monthly expense if she decided to stay month to month and if she choose to sign another lease agreement, require another $1000.00 from her when she could hardly pay her rent as it was. Mr. [redacted] says he was never made aware of the late fees/legal fees that were outstanding on the tenant's account. That is not true, see the email [redacted] on July 14, 2014. He was also supplied a copy of the lease agreement which clearly states that the rent is due on the 1st and late after the 5th with a 5% late fee. I don't understand Mr. [redacted]'s complaint about his ledger and the tenant's ledger - they are two different ledgers and he would not see the outstanding tenant's charges on his ledger. He could have asked at any time for the Tenant's ledger and we would have supplied it to him.We said the tenant did not respond to email and/or telephone as they were not working. You asked why she responded to the 30 day notice - We mailed the 30 day notice.Please see email trail once again below to show what transpired and comments.Comment: This is an email from Mr. [redacted] in which he outlines his requirements for the tenant to stay in his home. This is when the issue of the 30 day notice started. Email dated June 19 from Mr. [redacted]Well first .. I would like an inspection of the property. and second, If she would like to sign a lease I want an extra month's security deposit. If she would like to stay month-month .. fine (given the effort she is making to pay the rent) .. but it will cost an extra $100 month. If the rent is not paid in full, after the first week of the subsequent month, eviction will commence. [redacted]Also .. she needs to have at least 50% of rent paid for the month by the 15th.Comment: Note he says 50% of the rent needs to be paid by the 15th of the month. This email was also sent too me, thus my reason for putting a reminder on my calendar to check on the 16th . Prompting the email below(July 14, 2014 from [redacted] to Mr. [redacted]). I was not copied on the correspondence between Quinton and Mr. [redacted] when they decided to send the 30 day notice. Quinton was out the week of July 14, 2014, so I followed up with Mr. [redacted]. Also note that 50% of the rent was not paid in July by the 15th of the month.Comment: Email from Mr. [redacted] inquiring about a response to his lease renewal/month to month requirements above. 'What has she decided about moving forward'?On Thu, Jul 3, 2014 at 4:48 PM, wrote:Hi [redacted] Just wondering the status of 381 Woodson? What has she decided in moving forward? What about the remaining rent for June? [redacted]Comment: Quinton's response to Mr. [redacted]'s inquiryIn a message dated 7/7/2014 11:35:20 A.M. Eastern Daylight Time, [redacted]@ncresidentialrentals.com writes:I sent the official notification letter to tenant outlining the lease renewal requirements, have not received a response back from tenant, tenant does not have phone svc or email, I will go and knock on door NLT than wednesday 7-9-14.Also, tenant have $400 unpaid rent for June.[redacted]Comment: Mr. [redacted] response back to [redacted] informing him to go ahead with eviction if he does not receive a response to his inquiry above about what her decision is about moving forward.On Mon, Jul 7, 2014 at 12:19 PM, wrote:Thanks [redacted] If you don't get a response by the end of business on Wednesday .. start the eviction.Comment: [redacted] suggestion to give 30 day notice in lieu of eviction to save money.In a message dated 7/7/2014 4:43:06 P.M. Eastern Daylight Time, [redacted]@ncresidentialrentals.com writes:I am just providing advice here, but you could save money by giving tenant a 30 day notice to move out, filing eviction generally run approx. $170 which comes out of your acct. & takes approx. 35 to 40 days to get the tenant out.Thanks[redacted]Comment: Mr. [redacted]'s instruction to move forward with 30 day notice.In a message dated 7/7/2014 4:47:10 P.M. Eastern Daylight Time, [redacted]@aol.com writes: I appreciate the advice .. sounds good !! You can move forward with your recommendation. Thanks [redacted] Email from [redacted] to Mr. [redacted] dated July 14, 2014[redacted], [redacted] is not here this week. The tenant has not responded to the lease renewal requirements nor has she signed a new lease. She has only paid $250.00 toward this month's rent. As per your request, we will file eviction this week (16th) or would you like to give her a 30 day notice and file for hold over if she is not out in 30 days. That may save you some money if she leaves voluntarily.If I do not hear from you tomorrow and she does not have her rent paid, we will start eviction. We personally do not want to sign another lease with her unless she catches up all of her late fees and rent to a zero balance, even then we do not want to manage her unless we can file for eviction if she is late. Please advise.Comment: In the email above, Mr. [redacted] was informed of the $250.00 payment towards July's rent. We were not trying to hide this from Mr. [redacted]. He says [redacted] did not inform him of this payment on an email dated 6/19. He could not have informed him of this payment because it had not been made at that time.Comment: email in response to Mr. [redacted]'s question as to if the 30 day notice was sent?In a message dated 7/15/2014 10:50:04 A.M. Eastern Daylight Time, [redacted]@ncresidentialrentals.com writes:Yes a thirty day notice was given. We acted on instructions you sent last month and what we thought you were instructing us to do this month. If this is not the case, it may be best if you take over the management yourself if you choose to leave her in the property. Please let us know your decision. Comment: email response from Mr. [redacted] dated 7/15/14If it's already been sent then just leave it as is.Comment: At this time, Mr. [redacted] could have terminated his relationship with Residential Rentals if he was not satisfied and he also could have allowed the tenant to stay. He would have only owed the management fee for the remaining months of his contract. Instead, he instructed us to move forward and allowed us to perform the work needed to turn this property and then decided to terminate the contract after the work was done.

Long and Foster trying to keep my deposit and added on bogus charges to say that I owe them $440I moved into one of their properties on Nov 2015 and I left Aug 14-2016. I knew there would be an early termination charge of $500. Which I agreed to! [redacted], property manager told me that I would get the rest of my deposit back, plus I paid for the entire month of August $800 new tenants moved in on Aug. 25th! there were 7 prorated days that I paid for that I was supposed to get back and as of right now I have not received!Rent was $800,I am suppose to get $300 back! They are trying to keep my money and they have made up some bogus charges and sent me a bill to pay an extra $440.I did call [redacted], asked her to explain, she read off to me what was on the move out bill, which is a list of bogus charges that which is not fair, correct or right!Desired SettlementI want Long and Foster to send me my $300 remaining deposit back as agreed!Business Response The tenants moved into this residence on November 20, 2015 and vacated the residence on August 14, 2016. Prior to the move out date, the tenants were informed of the early termination fee of $500. No other charges were able to be calculated until after the tenant had moved out and the home had been inspected. The home was inspected when the tenant had completed moving out. At the time, the following damages were notated and then tenant was subsequently charged for these items. Painting due to excessive amount of marks on walls based on time tenants lived in home - $300General repairs to the following: threshold board between living and hall area, track for laundry room door, damage to pantry door, replace HVAC filter - $160Cleaning due to excessive amounts of hair and dirt left throughout home - $180Charge for cuts in vinyl flooring that was new when tenant moved in - $100Fee for breaking lease - $500 Additionally, the tenant has been credited $180.67 in rent rebates for the days in August that rent had been paid for but the home was then occupied by a new tenant. This rebate has been applied to any balance that is due for the above listed items. The tenant received written notice of these charges as well as a verbal explanation of all charges. Any items that were deducted from the security deposit were notated during the final move out inspection and have been substantiated with photos. Consumer Response I will be taking this further with legal action!Final Business Response All charges were at the directive of the property owner. Our office has documentation and photos to support these charges.

Being charged $1,195.40 for 'damages' that L&F have no proof of. In my move in inspection these were all noted & they admitted loosing my paperwork.I signed a one year lease with Triangle Rentals and Sales April 1, 2015, which then changed to Foster and Lonf. on Feb 8,2016 I reached out to [redacted], my original realtor, and asked her if I would be able to continue renting after the 1st of April or if I would have to move, she replied and said she thought the owners were wanting to sale so she would have [redacted] reach out to me with more information.After two weeks of not hearing from her I called and once again she told me [redacted] had my paper work. I then contacted [redacted] 4 times and left messages before he got back to me on March 7. When he did get back to me he let me know he still had no information in regards of if I could continue renting or if I would have to move. On the 9th of March I called [redacted] yet again and could not get through to him and let a message stating I was moving due to lack of communication and I was Highly dissatisfied. He then called me back and said I could continue to rent. I refused and he said I had to put in a 30 day notice. I thought this was very unprofessional as he had never reached out to me in regards to my concerns when I reached out on the 9th of Feb, and now I was being penalized and having to pay 10 additional days that I wouldn't be living in the house. I emailed in my 30 day notice along with my concern of the lack of communication with the firm. [redacted] then said it was not his fault, that in the move they lost all of my paperwork and he was unaware that my lease was up- regardless I had left several messages about my lease ending for him. I bit the bullet and paid the additional $266. I emailed [redacted] and let him know I would be out of the house March 20 in order to get the move out inspections done. We set up a time and he bailed the day of and tried to reschedule once when I was out of town. He does the walk through alone. He emails me list of things that needed to be fixed (all that were marked on the move in inspection, such as the carpets) and I email him with my concerns that this is things he should have notes on from moving in- but h lost my file. I understand at this point it is he said she said, so I drive to the office and drop off all of the emails prior to me moving in saying that the owner would make sure she cleaned the carpets professional and apologizing for the carpets being a wreck. The carpets never got cleaned by her before I moved in, so I expressed to [redacted] that even though he lost my paper work, I still have the emails and I should not be responsible for this. He never replies or comments back. Yesterday I receive a bill from Foster and Long for $1,195.40. The bill breaks down with them taking my $1000.00 deposit and me owing $195.40. Part of that is $390.00 for carpet cleaning and repairs. At this point I feel that I should not have to pay because they lost my records and have no proof of the damages prior, especially for the fact that I have every email and text saved from them stating they would take care of the carpets, which never got done, and [redacted] even saying the lost my paper work, so what was he comparing my move out inspection too in the first place to say that I caused $1,195.40 of damages. I gave Long and Foster the benefits of the doubt, but now they are just trying to take advantage of me.Desired SettlementI feel that I should not have to pay for the damages, we discussed them all during the move in inspection, and I should not have to pay because they lost the paper work.Business Response To whom it may concern,While we strive to make our clients happy, we work hard to be fair on move out inspections and lease negotiations. Ms. [redacted] reached out to us in Feb. asking for a lease renewal. We reached out to the owner, who ultimately makes the final decision regarding the renewals. The owner made the decision to renew the lease on March 8th, 2016. That information was communicated to the tenant as quickly as we knew. The lease agreement states on page 1, paragraph 1 that the lease will automatically renew as a month to month agreement unless either the tenant or landlord provides 30 day notice. It also states that in the same paragraph that notice for move out s must be provided by the 1st of the month for a move out at the end of a month. Long and Foster made an exception, allowing the 30 day notice to be from March 10th to April 9th, 2016. We did not require the tenant to pay the full month of April, on 9 days. Upon move out the tenant asked for a move out inspection, however when the inspection date was discussed, the tenant indicated that she was not finished moving out. A second inspection date was discussed but a time was not confirmed. The Property manager asked in writing if the move out inspection could be completed with out the tenant present, and the tenant confirmed in writing that was fine. Once the move out inspection was completed by the property manager, the owner also walked the house. The owner was very disappointed in the condition of the home, including but not limited to, the damage to the pool, the damage to the fence, the cat/dog door installed in rear kitchen exterior door that was not approved, the lack of yard maintenance, the damage to the window blinds, the lack of cleaning and the damage and lack of cleaning of the carpet. Per the owners instructions, Long and Foster obtained estimates for the damage to be repaired. Based on those estimated, the owner decided to charge for the house and carpet cleaning, the exterior door repairs where the pet door was installed, the storm door repairs, yard maintenance, and the carpet damage. The owner decided not to charge for the pool repair and fence repair. The lease also state in the maintenance addendum that the carpets will be professionally cleaned by the tenant at move out unless written permission is given for an alternative. Ms. [redacted] did not address the carpet cleaning until after she received the final move out report, at which time the carpets had already been cleaned. Ms. [redacted] was given a move in inspection form at move in by Triangle Rentals and Sales. As Triangle Rentals and Sales did not complete the move in inspection, we do not have a copy of the paper work. However, per the lease agreement, page 7 paragraph 29, Ms. [redacted] had 3 days to inspect the home and return the document to Triangle Rentals and Sales with any concerns she had about the condition of the home or damages to the home. Ms. [redacted] did not return that inspection form, which indicates to Triangle Rentals and Sales that the home was satisfactory. Long and Foster and Triangle Rentals work for the owner of the home at [redacted] With out direction from the file, we are required to comply with the owners wishes concerning the repairs and security deposit. While we understand Ms. [redacted]'s complaint, we do not feel the complaint is warranted. We respectfully request Ms. [redacted] review the lease agreement.

I rented a home from this company on Feb 3,2012. As soon as we moved in we observed several electrical hazards in the home. The lights would surge, electrical items would experience total shut down when we attempted to use the dryer. We were also being shocked by the stove when we were cooking. These issues were reported as soon as we moved in. It took almost a month to see an electrician who stated that the ground wire to the home was cut. That was replaced but the issues continued. We reported it again and this time it was over a month to see anyone. It was recommended that the breaker box be replaced, but yet again we saw no action for three months. The stove caught on fire and I reported in person. Finally the electric company was contacted (by myself) and the outside wired to the home replaced. I still reported the shocking stove issue and it was not addressed. After 14 months of living in the home the land owner stopped by w/out notice and I pointed this out to her, she brought out a stove and stated through email that she would have the cost of labor taken off the rent if my husband were to replace it, which he did. We have sine to be reimbursed for that (although promised by the manager of the co) or have ANY issues we reported addressed. We also experienced issues with people showing up on the property w/out notice which when reported we were told we could leave if we wanted. We were told to pay first, last and sec deposit which we did and now upon move out were told the last month would still have to be paid and we would have to wait 60 to receive the 1300.00 we paid up front and would be in breach of a lease that was never kept by the company. We also reported in person grey water leaking from the washer and kitchen sink on to the ground, which has never been addressed. This has placed my family in danger and has not ever been addressed.Product_Or_Service: Property ManagementDesired SettlementI am requesting 400.00 be reimbursed for the replacement of the stove. I am also requesting 10% off each months rent for the 14 months my family was placed in danger of the faulty equipment, pursuant to NC tenant laws. A total of 140.00. I am also requesting the health department be notified of the sewage issue to determine if my family has been exposed to a health risk. I am also requesting that the remaining sec deposit 650.00 be returned with in one week of move out inspection.Business Response /[redacted]/Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@ncresidentialrentals.comLet me first say that we are sorry the tenant feels as if she has been ignored that was not at all our intention. We pride ourself on being an honest company who treats people fair and with respect. I will address each of the tenant's allegations. I would also like to say to anyone reading this to please make sure you put your maintenance request in writing so there is no 'he said/she said' to deal with. The tenant moved into this home in February 2012. Please see lease agreement attached which addresses some of the issues she is alleging. First of all - All maintenance request need to be in writing - this is for the tenant's good as well as us as a Company - so there is no question as to what, when etc. was reported and what the issues were. Also, she is stating that she paid first and last month's rent, which is not true - see lease agreement. We charged a double security deposit due to the risk factor based on their application.We were notified that there were electrical surges at the home shortly after the tenant moved into the home. We immediately put a work order in to our electrician. He informed us that when he went to the home, no one would come to the door - even though the wooden door was open and he could hear voices inside the home. When the tenant was informed of this, she states that this did not happen. The electrician has no reason to say this if it didn't happen. Residential Rentals waived the trip charge for the tenant after she complained. We sent the electrician back out again around later part of March. (See invoice attached as to what was done). She reported again in May that the surges were still happening. We sent a work order to the Electrician again. They went again on May 17, 2012 and suggested that we contact Progress Energy to replace the cable connections and the cable going to the meter. This was done. We did not hear anything else nor did we receive any maintenance request after that time, so we assumed that repairs Progress Energy did solved all the electrical issues.In July 2012, the tenant informed us that people were showing up at her property without notice. We determined that the owner was sending people to the property without us knowing, so we addressed that with the owner as soon as we knew about the issue. She agreed not to send anyone without informing us. The owner wanted us to offer the tenant the option of breaking their lease agreement and getting their security deposit back at that time since they were so unhappy at the house, which we did and the tenant refused the offer. These are notes from September 2012:Tenant came in very upset today regarding the late fees charged to her account. These charges stemmed from a $35.00 service charge from the vendor saying no one was at the home when he arrived in April 2012. The tenant says that she was there and had talked about this to the vendor when he came the second time. She was also still very upset about the events taken place since they moved in - i.e. electrical problems/ground wire being cut, people showing up at her house unannounced, stove being left on the porch for them to install. I waived the late fees and the $35.00 service charge. Told her if she had any further issues to contact us.We cannot find anything regarding the stove except a note on the annual inspection done in October 2013 (After the stove was replaced). There is no record of the stove shocking her or catching on fire before this date. There was an annual inspection done November 2012 - no mention of the electrical/stove issues at that time. We cannot address something we don't know about. She is asking us to enforce something that she and the owner of the home agreed upon. In our meeting with the tenant on December 19, 2013(which is the first time we had heard about the offer from the owner to pay her for installation of the stove) I asked her to provide me with an e-mail or something to support her claim where the owner agreed to reimburse her for the installation of the stove so I would have something to present to the owner and she has yet to do so, other than the one attached where she and the owner were communicating about the stove. We asked the owner about credit for installation of the stove and she instructed us to give her $75.00 credit. As you know, our principal is the owner as Property Managers. Again, Residential Rentals was not involved in the arrangement between the owner and the tenant as we were left out of the loop and had no control. We never heard anything about 'grey water' until the Revdex.com complaint. Our records show we have addressed all of the complaints we knew about. It is strange that she is demanding money and filing this complaint upon moving out of the home. If she was concerned about these issues being a hazard to her family, why did she wait until move out to bring them up? Why did she not put them in writing to us so we could address them before now? Please see her e-mail attached regarding dismissing the complaint when she receives her deposit. As far as the 60-day turnaround on the deposit, our property manager was just stating the NC Real Estate rules regarding the deposit because she was requesting an immediate check on the day of the walk out inspection. We will process her deposit as we do all of our move outs and it will be returned to her minus any damages above normal wear and tear noted by us or by the owner of the home. Attachments:Lease AgreementStarr Electric InvoicesE-mail between owner and tenant regarding stoveE-mail from Tenant offering to drop the Revdex.com complaint Final Consumer Response /[redacted]/This is exactly why I chose to go to the Revdex.com on this matter. This company needs to be reminded of several laws that they are breaking. First of all a written request is not required for emergency situations, the request was made in person and on the phone as an EMERGENCY. It is very convenient to make promises in person and on the phone. They are liars and in my opinion theives since they were supposedly providing a service to the home owner and the home owner herself is now being expected to foot not only the repair bill but also the fees she paid to have the home cared for. This matter could have resulted in her home burning down and her losing it. The matter was also reported on the "annual" home inspection in Oct of 2012, and the report is very well documented by social workers at the home caring for my grandmother at the time. I was required to report the issue with the case worker present for documentation because of how dangerous the situation was. If this matter is not settled by the rental company and it does end up going to court the social worker has agreed and will be subpeona'd to court as well as the employee [redacted] who did the home inspection. Also any past and present employees who the incident was reported to. As well as Starr Electric and the reports they have on file.Residential Rentals has proven by this remark exactly how underhanded and crooked they are as a company. They have in person been very nice and promise many things but have requested information from me at attempts of what looks like trying to prove their point. As far as the suggestion that I am merely complaining because I am desperate to have the money returned, I simply want the matter put behind me. And paid for the stove that the home owner and myself were FORCED to replace since they ignored all the complaints.I did take pictures of the home before I left it including retaking the pictures of corners that had small pieces of dirt in it that [redacted] took, AFTER I swept it. This proves the trivialness of this company and how they will use any attempt necessary to claim money that does not belong to them. It looks like they are the desperate ones after all. Court costs are small and the issue here will not go ignored. Looks like they take their lavish trips from the money they steal from not only the residents of the homes they rent but also the owners for charging for services that they simply do not provide. Looks like they want 60 days and they certainly can, only makes it so much better on my part when we go to court, especially considering the copy of my lease says 30. It looks like court is unavoidable as all the attempt I have made for a resolution with this company has proven futile. They may want to take another look at the law.Final Business Response /[redacted]/Residential Rentals is an ethical company. It is obvious that the tenant is angry and slanderous in her response. She has not presented any new information for proof of her complaint or further information based on facts. 1) We responded to the phone/verbal EMERGENCY request - See prior response and documentation of service calls. (Also see Progress Energy's documentation since received - attached to this response). Please see our previous response to address her allegations.2) Tenant obviously does not understand Property Management when she says that the owner has to foot the repair bills. All owners foot the repair bills for their property.3) No documentation of a report for stove - verbal or on the inspection in October 2012 - addressed in prior response.4) Again, if the tenant felt like her family was in such danger, why wait until she is moving out to bring all this up????? If the social worker REQUIRED it be reported to him/her - why was it not brought to our attention by the case worker?5) You have Star Electric's reports - NO MENTION OF A STOVE - in prior response6) Not sure what 'remark' she is referring to7) Again, we were not made aware of the stove issue until it was delivered by the owner as agreed upon between the owner and the tenant. We were not in this loop. Again, the tenant does not understand how property management works in that even if we were in the loop of replacing the stove, the owner would incur that cost anyway. 8) We are not charging the tenant for any additional cleaning of the home, so I am not sure what the issue with the 'dirt in the corner' is about.9) Again, with the comment about Residential Rentals 'stealing' money to go on lavish trips - Any money that is collected from tenant's on the owner's behalf goes to the owner - we do not keep that money. 10) The tenant has only been out of the home since 1/31/14. Why is she complaining about 60 days - that was addressed in the prior responseResidential Rentals considers these remarks to be deceitful, slanderous and false. We feel comfortable defending all of our actions in this case. We have not broken any laws and have responded to all maintenance issues we knew about in a timely manner as proven by our previous response and supporting documentation. Consumer Response /[redacted]/ Per the last response from them I was not going to be charged any additional cleaning for the home we rented. However I have received a statement from them charging 450.00 for cleaning carpets that I have already paid to have cleaned and provided signed receipts to them. I can now see why the hold up on the return of the deposit. Also being charged for mini blinds a towel holder that was placed in the home in the 70's and glued to the wall that fell off. That is normal wear and tear as I am perfectly sure that glue is not expected to hold for over 30 years. Once again charged 200.00 for trash removal from the yard (considered a cleaning cost) when admittedly from Residential Rentals there was no additional cleaning needed of the home or the property and when I did leave the home there was no trash in the yard. Residential Rentals also did not credit anything toward the cost of replacing the stove. As to their claim that I had not addressed the issue, on Sept 5th of 2013 I was in the office and spoke directly to [redacted] about the charge and the late payments charged to me that should not have been. Altogether I am being CHARGED for leaving the home in better condition than I moved in to it. This company should NEVER be accredited through the Revdex.com. By their own admission they are LIARS!!!!!!!! The only option left to me is court, I will post the invoice for this with my complaint in hopes that anyone that would consider this company will beware. I will be taking them to court but will have jurisdiction changed as it is well known that in Johnston county they are hand in hand with the commissioners.