Long & Foster Rockville/King Farm Sales

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We had a complaint from the [redacted] about their buying experience with Adam J [redacted] I spoke with the [redacted] and had told them since they were unhappy with Adam I would assign them another agent and referred them to an agent in the officeThe comment they said that I would refer them to a young agent was taken out of contextI was trying to find an agent who would better fulfill their needsThey spoke to the agent I referred them to on the phone but weren't impressedI offered to work on the transaction myself and they declined itUltimately, Paul F [redacted] spoke with them and we voided out the buyer broker fee and didn't charge them the $cancellation fee that was in the contractBelow is [redacted] response to the complaint.Janice R***Associate Broker, Long & FosterDirect ###-###-####

Date: Mon, Aug 10, at 2:PMSubject: Fwd: Complaint No***To: *** *** ---------- Forwarded message ----------From: *** *** Date: Fri, Aug 7, at 12:PMSubject: Complaint No***To: "[email protected]"
Long & Foster has resolved my complaint Thank you for your attention to this matter Please let me know if there is anything else I need to do to withdraw my complaint. Patrick ** C***Senior Managing DirectorCommercial and Specialty Finance*** *** ***
*** ***Chevy Chase, MD ***Office ###-###-####Cell ###-###-####***@***.com

We had a complaint from the *** about their buying experience with Adam J*** I spoke with the *** and had told them since they were unhappy with Adam I would assign them another agent and referred them to an agent in the officeThe comment they said that I would refer them
to a young agent was taken out of contextI was trying to find an agent who would better fulfill their needsThey spoke to the agent I referred them to on the phone but weren't impressedI offered to work on the transaction myself and they declined itUltimately, Paul F* spoke with them and we voided out the buyer broker fee and didn't charge them the $cancellation fee that was in the contractBelow is *** response to the complaint.Janice R***
Associate Broker, Long & Foster
Direct ###-###-####

Date: Mon, Aug 10, at 2:PMSubject: Fwd: Complaint No***To: *** *** ---------- Forwarded message ----------From: *** *** Date: Fri, Aug 7, at 12:PMSubject: Complaint No
***To: "[email protected]" Long & Foster has resolved my complaint Thank you for your attention to this matter Please let me know if there is anything else I need to do to withdraw my complaint. Patrick ** C***Senior Managing DirectorCommercial and Specialty Finance*** *** ***
*** ***Chevy Chase, MD ***Office ###-###-####Cell ###-###-####***@***.com

Date: Mon, Aug 10, 2015 at 2:26 PMSubject: Fwd: Complaint No. [redacted]To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: C[redacted], Patrick <[redacted].com>Date: Fri, Aug 7, 2015 at 12:25 PMSubject: Complaint No. [redacted]To: "[email protected]" <[email protected]>Long & Foster has resolved my complaint.  Thank you for your attention to this matter.  Please let me know if there is anything else I need to do to withdraw my complaint.  Patrick *. C[redacted]Senior Managing DirectorCommercial and Specialty Finance[redacted]Chevy Chase, MD [redacted]Office  ###-###-####Cell  ###-###-####[redacted].com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Date: Mon, Aug 10, 2015 at 2:26 PMSubject: Fwd: Complaint No. [redacted]To: [redacted] <[redacted]@myRevdex.com.org>
---------- Forwarded message ----------From: C[redacted], Patrick <[redacted].com>Date: Fri, Aug 7, 2015 at 12:25 PMSubject: Complaint No. [redacted]To: "[email protected]" <[email protected]>
Long & Foster has resolved my complaint.  Thank you for your attention to this matter.  Please let me know if there is anything else I need to do to withdraw my complaint. 
 
Patrick *. C[redacted]
Senior Managing Director
Commercial and Specialty Finance
[redacted]
Chevy Chase, MD [redacted]
Office  ###-###-####
Cell  ###-###-####
[redacted].com

We had a complaint from the [redacted] about their buying experience with Adam J[redacted] I spoke with the [redacted] and had told them since they were unhappy with Adam I would assign them another agent and referred them to an agent in the office. The comment they said that I would refer them to a...

young agent was taken out of context. I was trying to find an agent who would better fulfill their needs. They spoke to the agent I referred them to on the phone but weren't impressed. I offered to work on the transaction myself and they declined it. Ultimately, Paul F[redacted] spoke with them and we voided out the buyer broker fee and didn't charge them the $500 cancellation fee that was in the contract. Below is [redacted] response to the complaint.Janice R[redacted]Associate Broker, Long & FosterDirect ###-###-####