Long Island Anesthesiologists, PLLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]All lies The check was not for your services only The insurance company never said it should be sent to youYou were sent a copy of the EOBIt had an additional $designated to pay for another service for me that dayYou really need to regroup and get organized You admitted to me on the phone you never sent us a statement and the collection letter was sent by mistake My husband called your office immediately after receiving the letter and spoke to a female associate who said she knew nothing about the ***, and there was nobody there to help Your statement about my husband keeping the money, is in fact defamatory I am the one who called the [redacted] to find out who the [redacted] group was because YOU never sent an invoice When I finally reached someone on the phone after you sent that letter, I told them to fax me the statement which you had already added a bogus collection fee of $ Unprofessional, chaotic and ridiculous way to run your business As for your "***" comment, YOU called me looking for someone named, "***," You really need to get you accusations straight This is a business forum, so why wouldn't it be used to file a complaint? Makes no sense You couldn't even get my name spelled rightHow can we take you seriously? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

RE:  [redacted]  
 
[redacted]
After our conversation earlier this morning I am sending you this e-mail as a formal response to the...

above referenced ID#.  It is also cc'd to [redacted] from the [redacted] group at [redacted] where a [redacted] has also made a formal complaint.
The date of service for this patient was 7/*/2014 we [redacted]ed the Empire Plan on behalf of the patient.  We were informed by the instance carrier that a check for the full amount was sent to the patient on 7/**/2014, the check sent always contains an EOB (explanation of payment).  A letter was sent to the patient stating that we were aware that this claim was paid directly to the patient, this letter explains that the patient has 10 days to turn the check over to the [redacted] group or they will be sent to collections  and the patient will be responsible for any reasonable fees incurred in our collection efforts.  We called the patient also to inform them of this information, when we said that we were calling in reference to a medical [redacted], she said that we were asking for "[redacted]" and hung up on our representative.  After waiting more that the appropriate amount of time we turned this account over to our collection office on 8/**/2014.  Only after he received the collection letter containing the cost of collection did he turn over any money, he failed to include the collection charge.  After that a complaint was registered by [redacted] with [redacted] and the Revdex.com.  The things that were said by [redacted] were incorrect and defamatory.  [redacted] may have intended to keep this money, until he was sent to collection!  The Revdex.com is not the forum for this type of complaint, she had already registered her complaint with the [redacted].  
 
Thank you for your assistance with this matter.
 
Respectfully, 
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]All lies.  The check was not for your services only.  The insurance company never said it should be sent to you. You were sent a copy of the EOB. It had an additional $200 designated to pay for another service for me that day. You really need to regroup and get organized.  You admitted to me on the phone you never sent us a statement and the collection letter was sent by mistake.  My husband called your office immediately after receiving the letter and spoke to a female associate who said she knew nothing about the [redacted], and there was nobody there to help.  Your statement about my husband keeping the money, is in fact defamatory.  I am the one who called the [redacted] to find out who the [redacted] group was because YOU never sent an invoice.  When I finally reached someone on the phone after you sent that letter, I told them to fax me the statement which you had already added a bogus collection fee of $605.  Unprofessional, chaotic and ridiculous way to run your business.  As for your "[redacted]" comment, YOU called me looking for someone named, "[redacted],"  You really need to get you false accusations straight.  This is a business forum, so why wouldn't it be used to file a complaint?  Makes no sense.  You couldn't even get my name spelled right. How can we take you seriously?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: This company never sent a statement for payment for my husbands surgery. I had to call the [redacted] to find out who they were and where they were located. After trying to reach them about sending a statement to pay them, nobody returned our phone calls, and when my husband finally spoke to an employee she said she did not know anything about it and would have someone call him back. That did not happen. His surgery was on 7/*/214 and on 9/* a letter was sent from a person named [redacted], stating my husband, [redacted]'s, account is in collection. His fee was an additional $605.00. The [redacted] was $2420.00. I tried to speak to associates there myself, got no answers just someone yawning on the phone. We told them several times we never got a statement and had no idea where to send the check. I then finally get a call back and an uninformed associate is asking me for someone named [redacted]. She became extremely rude to me and I hung up. This company is shady and I think is trying to scam patients out of collection fees, when they aren't sending out [redacted]s. The [redacted] was only for two months prior and already going into collections? Chaos, confusion, unprofessional, irresponsible, rip off and careless.Desired Settlement: The collection fee needs to be dropped since the check was sent immediately on 9/* after finally reaching someone, and the company should be reviewed and terminated by [redacted]'s [redacted] that contracts with them

Business

Response:

RE: [redacted]

After our conversation earlier this morning I am sending you this e-mail as a formal response to the above referenced ID#. It is also cc'd to [redacted] from the [redacted] group at [redacted] where a [redacted] has also made a formal complaint.

The date of service for this patient was 7/*/2014 we [redacted]ed the Empire Plan on behalf of the patient. We were informed by the instance carrier that a check for the full amount was sent to the patient on 7/**/2014, the check sent always contains an EOB (explanation of payment). A letter was sent to the patient stating that we were aware that this claim was paid directly to the patient, this letter explains that the patient has 10 days to turn the check over to the [redacted] group or they will be sent to collections and the patient will be responsible for any reasonable fees incurred in our collection efforts. We called the patient also to inform them of this information, when we said that we were calling in reference to a medical [redacted], she said that we were asking for "[redacted]" and hung up on our representative. After waiting more that the appropriate amount of time we turned this account over to our collection office on 8/**/2014. Only after he received the collection letter containing the cost of collection did he turn over any money, he failed to include the collection charge. After that a complaint was registered by [redacted] with [redacted] and the Revdex.com. The things that were said by [redacted] were incorrect and defamatory. [redacted] may have intended to keep this money, until he was sent to collection! The Revdex.com is not the forum for this type of complaint, she had already registered her complaint with the [redacted].

Thank you for your assistance with this matter.

Respectfully,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]All lies. The check was not for your services only. The insurance company never said it should be sent to you. You were sent a copy of the EOB. It had an additional $200 designated to pay for another service for me that day. You really need to regroup and get organized. You admitted to me on the phone you never sent us a statement and the collection letter was sent by mistake. My husband called your office immediately after receiving the letter and spoke to a female associate who said she knew nothing about the [redacted], and there was nobody there to help. Your statement about my husband keeping the money, is in fact defamatory. I am the one who called the [redacted] to find out who the [redacted] group was because YOU never sent an invoice. When I finally reached someone on the phone after you sent that letter, I told them to fax me the statement which you had already added a bogus collection fee of $605. Unprofessional, chaotic and ridiculous way to run your business. As for your "[redacted]" comment, YOU called me looking for someone named, "[redacted]," You really need to get you false accusations straight. This is a business forum, so why wouldn't it be used to file a complaint? Makes no sense. You couldn't even get my name spelled right. How can we take you seriously?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,