We have already contacted this customer and set up an appointment to come by on 10/*/ She was installed originally in July of and has had no problems with the awning or the installation since thenFrom time to time awnings need slight pitch adjustments which a customer can do themselves In the event the customer is not capable or does not want to adjust the pitch themselves we do come and adjust the awning for them Due to the nature of the awning adjustment not being an emergency or hazard to themselves or guests in the home, but rather just slight aesthetics it was pushed off a little longer than normalThis customer none the less has been scheduled for quick raising of the the pitch (there is no person now or ever that has worked for my company named "sheena" so they may have contacted the wrong company which may have further delayed any service.)
We have already contacted this customer and set up an appointment to come by on 10/*/15. She was installed originally in July of 2014 and has had no problems with the awning or the installation since then. From time to time awnings need slight pitch adjustments which a customer can do...
themselves. In the event the customer is not capable or does not want to adjust the pitch themselves we do come and adjust the awning for them. Due to the nature of the awning adjustment not being an emergency or hazard to themselves or guests in the home, but rather just slight aesthetics it was pushed off a little longer than normal. This customer none the less has been scheduled for quick raising of the the pitch. (there is no person now or ever that has worked for my company named "sheena" so they may have contacted the wrong company which may have further delayed any service.)
Revdex.com:Please be advised that Long Island Awning came to my home today to properly re-install my SunSetter Awning with a ledger board and everything seems to be working properly and quiet at this time.Thank you for your help with this matter.[redacted]
I have reviewed the...
response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
We have already contacted this customer and set up an appointment to come by on 10/*/ She was installed originally in July of and has had no problems with the awning or the installation since thenFrom time to time awnings need slight pitch adjustments which a customer can do themselves In the event the customer is not capable or does not want to adjust the pitch themselves we do come and adjust the awning for them Due to the nature of the awning adjustment not being an emergency or hazard to themselves or guests in the home, but rather just slight aesthetics it was pushed off a little longer than normalThis customer none the less has been scheduled for quick raising of the the pitch (there is no person now or ever that has worked for my company named "sheena" so they may have contacted the wrong company which may have further delayed any service.)
We have already contacted this customer and set up an appointment to come by on 10/*/15. She was installed originally in July of 2014 and has had no problems with the awning or the installation since then. From time to time awnings need slight pitch adjustments which a customer can do...
themselves. In the event the customer is not capable or does not want to adjust the pitch themselves we do come and adjust the awning for them. Due to the nature of the awning adjustment not being an emergency or hazard to themselves or guests in the home, but rather just slight aesthetics it was pushed off a little longer than normal. This customer none the less has been scheduled for quick raising of the the pitch. (there is no person now or ever that has worked for my company named "sheena" so they may have contacted the wrong company which may have further delayed any service.)
Revdex.com:Please be advised that Long Island Awning came to my home today to properly re-install my SunSetter Awning with a ledger board and everything seems to be working properly and quiet at this time.Thank you for your help with this matter.[redacted]
I have reviewed the...
response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]