Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your help in resolving this matter.
Sincerely,
[redacted]
Hello - we have actually been in contact with this client many times and have resolved all of his issues. Please see below for all our email chains:First contact at 1am on a Saturday - no one is in the office on the weekends: On Sat, Jan 13, 2018 at 1:09...
AM, [redacted] <[redacted]@gmail.com> wrote:It's been over a WEEK and you still have not shipped my order. I have been a long time customer and I have seen continual issues from other customers and I see that the Revdex.com has issued a warning about your company. I will never be purchasing anything from you guys again. I want this order fully refunded immediately tomorrow or I will be contacting my credit card company to issue a charge-back.I NEED ORDERS [redacted], and [redacted] CANCELED AND REFUNDED IMMEDIATELY.I have had you guy screw up orders on me in the past and have given you plenty of chances to show me that you can run your business properly but this just shows me that you guys still have not sorted everything out.In addition to that. I will be making my own personal announcement on my YouTube (which has a 5000+ unique viewers on a regular basis) advising people that they do not order from you because you cannot fulfill orders.~[redacted]Web: [redacted].comPhone: [redacted]NOTICE: This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and may be illegal. Unless otherwise stated, opinions expressed in this e-mail are those of the author and are not endorsed by the author's employer. ------ Original Message ------From: "Support Desk" <[redacted]@makergeeks.com>To: "[redacted]" <[redacted]@gmail.com>Sent: 1/15/2018 5:07:29 AMSubject: Re: Order #[redacted] confirmed/ORDER #[redacted]/ORDER #[redacted]Good morning sir, oh no,we'll get that refund issued right now! Thanks again, On Jan 16, 2018 5:14 AM, "Support Desk" <[redacted]@makergeeks.com> wrote:Hey Tim, we are showing you received all of the 3D Geek Boxes that were paid for... Nov. [redacted]Dec. [redacted]Jan. Charged on the 24th, will ship as always on the 25th of January Did you want a refund for the January Box?? Thank you sir, Support Desk via [redacted]@makergeeks.com to [redacted]@gmail.com)1D SEENGood morning sir, I apologize we don't work over the weekend... however we will get this refunded for you right now; and again I really apologize about this but we had some serious issues with the rawPETG and ABSresinwe got into stock (from the same chemical company) over that time and we have been waiting on the chemical company to send us a new batch so we can re-run all those; I should have more ready to go in about 2 weeks if that'll work; really apologize about that... the last batch ofPETGwhile it ran off the machines just fine was nearly un-usable in the 3D printers for testing... ;( Anyway, it's a mess and we are wading through to make it right but also not to ship out BAD filament... thanks again and you should see that refund here in about 24-48hr. Have a great day and stay warm!! ;) Customer Support @ www.MakerGeeks.comMG Manufacturing, Inc.Monday thru Friday | 8am till about 3pm CST ;) Finally, a monthly box that fits your “League of Extraordinary Maker”alter ego… the 3D Geek Box is all that and MORE… check it out here [redacted] to [redacted]@makergeeks.com2DHello? I want a refund.Email: [redacted]@Gmail.comWeb: [redacted].comPhone: [redacted]NOTICE: This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and may be illegal. Unless otherwise stated, opinions expressed in this e-mail are those of the author and are not endorsed by the author's employer. from[redacted]@makergeeks.comto[redacted]subjectRe: Order #[redacted] confirmed/ORDER #[redacted]/ORDER #[redacted]dateJan 15 5:07 am1D SEENGood morning sir, oh no,we'll get that refund issued right now! Thanks again,Customer Support @ www.MakerGeeks.comMG Manufacturing, Inc.Monday thru Friday | 8am till about 3pm CST ;) Finally, a monthly box that fits your “League of Extraordinary Maker”alter ego… the 3D Geek Box is all that and MORE… check it out here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Thank you sir and we got this refunded for you right now: Order#[redacted]Card detailsVisa •••• •••• •••• [redacted]Refunded by[redacted]Authorization key[redacted]MessageTransaction approvedAmount$67.64Refunded items1 × Crystal Series PLA - 3D Filament - 1.75mm - Translucent...
Red - [redacted]1 × Maker Filament Grab Bag 2kg (4.4lbs) - 1.75mm / Maker Series ABS / Crystal Series [redacted]1 × Maker Filament Grab Bag 2kg (4.4lbs) - 1.75mm / Maker Series PLA / Crystal Series [redacted]GatewayShopify PaymentsStatussuccessTyperefundCreatedFeb 19, 2018, 10:52AM
Good morning, I wanted to personally email you and apologize for any issues that might have been caused with your order… we would like to process a refund for you right now however due to the age of the account we would need to send you a [redacted] funded refund. A lot has changed at MakerGeeks over...
the last 2 years but some things have slipped through the cracks and I apologize for that… we want to make it right and want to start today. If you can help by allowing me to refund you via [redacted] we can get the ball rolling in the right direction. Let me know if that’s something you could provide and we’ll have this refund issued for you this week no questions asked. Again, I apologize deeply for any issues we have caused… thank you! [redacted]- Founder & CEO
Good morning [redacted], thank you for reaching out to us and we will have this refunded for you via the payment info you used at checkout as of 01/08 - Thank you again,
Good morning, thank you for reaching out to us and we will have this refunded for you via the payment info you used at checkout as of 01/08 - Thank you again, Tell us why here...
Final Consumer Response /* (2000, 8, 2017/06/15) */
I've purusued a complaint through my credit card company as well. After getting notice from them Maker Geeks did refund the charges.
Thanks for the followup!
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your help in resolving this matter.
Sincerely,
[redacted]
Hello - we have actually been in contact with this client many times and have resolved all of his issues. Please see below for all our email chains:First contact at 1am on a Saturday - no one is in the office on the weekends: On Sat, Jan 13, 2018 at 1:09...
AM, [redacted] <[redacted]@gmail.com> wrote:It's been over a WEEK and you still have not shipped my order. I have been a long time customer and I have seen continual issues from other customers and I see that the Revdex.com has issued a warning about your company. I will never be purchasing anything from you guys again. I want this order fully refunded immediately tomorrow or I will be contacting my credit card company to issue a charge-back.I NEED ORDERS [redacted], and [redacted] CANCELED AND REFUNDED IMMEDIATELY.I have had you guy screw up orders on me in the past and have given you plenty of chances to show me that you can run your business properly but this just shows me that you guys still have not sorted everything out.In addition to that. I will be making my own personal announcement on my YouTube (which has a 5000+ unique viewers on a regular basis) advising people that they do not order from you because you cannot fulfill orders.~[redacted]Web: [redacted].comPhone: [redacted]NOTICE: This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and may be illegal. Unless otherwise stated, opinions expressed in this e-mail are those of the author and are not endorsed by the author's employer. ------ Original Message ------From: "Support Desk" <[redacted]@makergeeks.com>To: "[redacted]" <[redacted]@gmail.com>Sent: 1/15/2018 5:07:29 AMSubject: Re: Order #[redacted] confirmed/ORDER #[redacted]/ORDER #[redacted]Good morning sir, oh no,we'll get that refund issued right now! Thanks again, On Jan 16, 2018 5:14 AM, "Support Desk" <[redacted]@makergeeks.com> wrote:Hey Tim, we are showing you received all of the 3D Geek Boxes that were paid for... Nov. [redacted]Dec. [redacted]Jan. Charged on the 24th, will ship as always on the 25th of January Did you want a refund for the January Box?? Thank you sir, Support Desk via [redacted]@makergeeks.com to [redacted]@gmail.com)1D SEENGood morning sir, I apologize we don't work over the weekend... however we will get this refunded for you right now; and again I really apologize about this but we had some serious issues with the rawPETG and ABSresinwe got into stock (from the same chemical company) over that time and we have been waiting on the chemical company to send us a new batch so we can re-run all those; I should have more ready to go in about 2 weeks if that'll work; really apologize about that... the last batch ofPETGwhile it ran off the machines just fine was nearly un-usable in the 3D printers for testing... ;( Anyway, it's a mess and we are wading through to make it right but also not to ship out BAD filament... thanks again and you should see that refund here in about 24-48hr. Have a great day and stay warm!! ;) Customer Support @ www.MakerGeeks.comMG Manufacturing, Inc.Monday thru Friday | 8am till about 3pm CST ;) Finally, a monthly box that fits your “League of Extraordinary Maker”alter ego… the 3D Geek Box is all that and MORE… check it out here [redacted] to [redacted]@makergeeks.com2DHello? I want a refund.Email: [redacted]@Gmail.comWeb: [redacted].comPhone: [redacted]NOTICE: This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and may be illegal. Unless otherwise stated, opinions expressed in this e-mail are those of the author and are not endorsed by the author's employer. from[redacted]@makergeeks.comto[redacted]subjectRe: Order #[redacted] confirmed/ORDER #[redacted]/ORDER #[redacted]dateJan 15 5:07 am1D SEENGood morning sir, oh no,we'll get that refund issued right now! Thanks again,Customer Support @ www.MakerGeeks.comMG Manufacturing, Inc.Monday thru Friday | 8am till about 3pm CST ;) Finally, a monthly box that fits your “League of Extraordinary Maker”alter ego… the 3D Geek Box is all that and MORE… check it out here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Thank you sir and we got this refunded for you right now: Order#[redacted]Card detailsVisa •••• •••• •••• [redacted]Refunded by[redacted]Authorization key[redacted]MessageTransaction approvedAmount$67.64Refunded items1 × Crystal Series PLA - 3D Filament - 1.75mm - Translucent...
Red - [redacted]1 × Maker Filament Grab Bag 2kg (4.4lbs) - 1.75mm / Maker Series ABS / Crystal Series [redacted]1 × Maker Filament Grab Bag 2kg (4.4lbs) - 1.75mm / Maker Series PLA / Crystal Series [redacted]GatewayShopify PaymentsStatussuccessTyperefundCreatedFeb 19, 2018, 10:52AM
Good morning, I wanted to personally email you and apologize for any issues that might have been caused with your order… we would like to process a refund for you right now however due to the age of the account we would need to send you a [redacted] funded refund. A lot has changed at MakerGeeks over...
the last 2 years but some things have slipped through the cracks and I apologize for that… we want to make it right and want to start today. If you can help by allowing me to refund you via [redacted] we can get the ball rolling in the right direction. Let me know if that’s something you could provide and we’ll have this refund issued for you this week no questions asked. Again, I apologize deeply for any issues we have caused… thank you! [redacted]- Founder & CEO
Good morning [redacted], thank you for reaching out to us and we will have this refunded for you via the payment info you used at checkout as of 01/08 - Thank you again,
Good morning, thank you for reaching out to us and we will have this refunded for you via the payment info you used at checkout as of 01/08 - Thank you again, Tell us why here...
Final Consumer Response /* (2000, 8, 2017/06/15) */
I've purusued a complaint through my credit card company as well. After getting notice from them Maker Geeks did refund the charges.
Thanks for the followup!
[redacted]